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PLANET VPN Reviews 

336
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 126 reviews, reviewers had a great experience with this company. Customers frequently mention that the application is very simple to install and use, offering a fast and reliable connection for everyday tasks. Many people also appreciate the available free version, noting that it works wonderfully and provides access to useful server options without hassle. Some reviewers were not happy with the overall connection stability, mentioning that the service can sometimes be slow or disconnect regularly during use. A few other people also felt that logging into the account or trying to access certain streaming platforms can occasionally be quite problematic and frustrating.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience, with many consumers praising the app as easy to... See more

Application

Customers consistently note ambiguous experiences with application, expressing great satisfaction with fast... See more

Product

Customers had ambiguous experiences with product, as many reviewers praised it as the best reliable VPN they... See more

Website

Reviewers highlight ambiguous aspects of website performance, while some consumers appreciate the easy... See more

Service

People report ambiguous experiences with service, as some reviewers note they like the offering despite... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very simple app with variety of servers, including around 10 free options. Could be less of Ads on free version but generally worth it as the connection works fine

Company replied

Rated 4 out of 5 stars

I was not able to successfully reach a streaming service, despte multiple tries (Plant VPN Premium service). I opted for another VPN and was successful with that. I have reached out to the suppo... See more

Company replied


Company details

  1. VPN Service

About PLANET VPN

Written by the company

Planet VPN — free, fast and private

About PLANET VPN

PLANET VPN is a trusted privacy and security service used by over 15 million people worldwide. We give you a fast, encrypted internet connection with zero logs, no traffic limits, and no registration required — just install the app, hit connect, and enjoy a freer, safer web. Six premium-grade locations are 100% free forever, while a Premium subscription unlocks our full network of 1260+ servers across 60+ countries.

Planet VPN — Free VPN for Android TV

Why people choose PLANET VPN

Truly free, no strings attached — no traffic, bandwidth, or time limits on free locations
Military-grade 256-bit encryption with OpenVPN, IKEv2 and our proprietary StarGuard protocols
Strict no-logs policy — your browsing history, timestamps and personal data are never recorded
Kill Switch instantly blocks traffic if the VPN drops, so your real IP never leaks
DNS & WebRTC leak protection built in by default
Split Tunneling and Double VPN for advanced users who want full control
⭐ Works on every major platform: Windows, macOS, Linux, Android, iOS, Android TV, Huawei, plus extensions for Chrome, Firefox, Edge and Opera
⭐ Up to 10 devices on one subscription, plus support for routers and OpenVPN clients
24/7 customer support via live chat and email

Global fast server network in 60+ countries

Privacy, freedom and savings — every day

Unblock streaming, gaming and social platforms, stay anonymous on public Wi-Fi, get around regional restrictions, and even save money on flights, hotels and Steam by changing your virtual location. Headquartered in Bucharest, Romania — outside major surveillance alliances — PLANET VPN keeps your activity yours and yours alone.

Kill Switch technology protecting your data

Download our mobile apps

Get PLANET VPN on your phone — free, no registration required.

Why do people choose Planet VPN?

Written by the company

⭐Free forever — no traffic, bandwidth, or time limits
⭐No logs, no registration — your data stays yours ⭐Easy to set up — install, connect, done ⭐Fast & secure — 256-bit encryption with StarGuard protocol ⭐Works everywhere — Windows, macOS, iOS, Android and more ⭐Go Premium for 1260+ servers, Double VPN & full speed

Your privacy is guaranteed

Zero logs. Zero tracking. Zero compromise.

Planet VPN never stores your browsing activity, connection logs, or IP address. What you do online is your business — not ours.

Contact info

Get 4 years of Planet VPN — save 80%

Our best-ever deal. Full premium access, all devices, all servers.

4.1

Great

TrustScore 4 out of 5

336 reviews

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This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(336)

180 reviews in the last 12 months

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Rated 1 out of 5 stars

WARNING this app hijacks your browser…

WARNING this app hijacks your browser search function and makes it very hard to remove.

6 April 2026
Unprompted review
PLANET VPN logo

Reply from PLANET VPN

Hi,

We’re really sorry to hear about your experience.

We want to clarify that our app does not permanently damage browsers or prevent users from restoring their settings. The behavior you’re describing is typically related to an additional component (Planet Search), which may have been installed during setup — possibly by accident.

You can fully revert the changes by following these steps:

-Reset your browser settings to default (this will restore your search engine and homepage)
-Open Task Manager → Startup (Autostart) and disable "plupdater"
-End the "plupdater" process if it’s currently running

Please be assured — these changes are not permanent and can be undone.

If you’d like, we can guide you step by step to fully restore everything. Just email us at support@freevpnplanet.com— we’re always ready to help.

Best regards, Planet VPN team

Rated 1 out of 5 stars

The free version works, but the paid version doesn't!

The free version works, but the paid version doesn't!
Do not buy it under any circumstances!

2 March 2026
Unprompted review
PLANET VPN logo

Reply from PLANET VPN

Hi,

We’re really sorry to hear about your experience.
We need a little more information to help you.
Please, email us at support@freevpnplanet.com— we'll do our best to help you as quickly as possible

Best regards, Planet VPN team

Rated 4 out of 5 stars

Simple app

Very simple app with variety of servers, including around 10 free options. Could be less of Ads on free version but generally worth it as the connection works fine

21 March 2026
Unprompted review
PLANET VPN logo

Reply from PLANET VPN

Hello, Ruslan!

We truly appreciate your feedback - thank you!

Best regards, Planet VPN team.

Rated 1 out of 5 stars

is a total shit!

is a total shit!! your internet browserbecome inusable forever! it also write strings in the regedit that you can't delete! attention!!!

22 March 2026
Unprompted review
PLANET VPN logo

Reply from PLANET VPN

Hi,

We’re really sorry to hear about your experience.

We want to clarify that our app does not permanently damage browsers or prevent users from restoring their settings. The behavior you’re describing is typically related to an additional component (Planet Search), which may have been installed during setup — possibly by accident.

You can fully revert the changes by following these steps:

-Reset your browser settings to default (this will restore your search engine and homepage)
-Open Task Manager → Startup (Autostart) and disable plupdater
-End the plupdater process if it’s currently running

Please be assured — these changes are not permanent and can be undone.

If you’d like, we can guide you step by step to fully restore everything. Just email us at support@freevpnplanet.com— we’re always ready to help.

Best regards, Planet VPN team

Rated 1 out of 5 stars

DO NOT DOWNLOAD this vpn

DO NOT DOWNLOAD this vpn. Here's what they did to my laptop:
- hijacked my browser, replace default search engine (chrome) with yahoo
- changing chrome settings to advertise themselves
- randomly closed my chrome windows, I lost a lot of work this way

Worst vpn. NO wonder they got 2.6 stars
Edit - i downloaded this VPN from Microsoft store. There was no such installation process as they mentioned in the reply. The app launched directly

19 March 2026
Unprompted review
PLANET VPN logo

Reply from PLANET VPN

Hi Daniyal,

We’re really sorry to hear about your experience.

We’d like to clarify that during installation there is an optional step to install an additional component (Planet Search), which can modify browser settings. It’s possible this option was selected accidentally during setup, which may have led to the changes you described.

To resolve the issue, please try the following:

* Open Task Manager and go to the "Startup" tab (Autostart)
* Look for a process called "plupdater" and disable it
* Then check the "Processes" tab and end it if it’s currently running
* After that, go to your browser settings and manually switch your default browser and search engine back to your preferred option (for example, Chrome and Google)

This should stop the unwanted behavior and restore your normal settings.

If you need any help with the steps above, feel free to reach out — we’re happy to assist further.

Best regards, Planet VPN team.

Rated 5 out of 5 stars

Fast vpn

Fast vpn, and cs help me with my subscription
Ty

1 March 2026
PLANET VPN logo

Reply from PLANET VPN

Hello, Rai!

We truly appreciate your feedback - thank you!

Best regards, Planet VPN team.

Rated 1 out of 5 stars

Horrible search engine

Good vpn, but stop forcing me to use your dogsh*t search engine, every time I remove it, it reinstalls itself.

20 February 2026
Unprompted review
PLANET VPN logo

Reply from PLANET VPN

Hello Zine!

We apologize if our suggestion to use our search engine seemed intrusive. We will pass this information on to our developers.

In any case, you can disable the installation of this add-on.

Best regards, the Planet VPN team.

Rated 1 out of 5 stars

Complitely useless

Complitely useless. Impossible to withdraw. Terrible in every way.

1 November 2025
PLANET VPN logo

Reply from PLANET VPN

Hello!

We are sorry that you have a negative opinion of our service.
Could you please describe in more detail what difficulties you encountered?
Please email us at support@freevpnplanet.com
Unfortunately, we have not seen any messages from you.
We will try to help you resolve your connection issues or assist you with a refund.

Best regards, the Planet VPN team.

Rated 1 out of 5 stars

Useless service from customer service and my vpn was blacklisted after afew days!

Useless service from customer service. Emailed them 2 weeks ago as my planet VPN has been blacklisted and I cant use it after paying for the premium subscription. It was ok for the first two days and now it isnt working and customer service has not responded to my emails!

1 February 2026
Unprompted review
PLANET VPN logo

Reply from PLANET VPN

Hi Denise!
We’re really sorry for the experience you’ve had.

Please contact us again via support@freevpnplanet.com support email and include your subscription email or order ID - we’ll prioritize your request, help restore access.

If the issue persists, we’ll review available options according to our refund policy.

Best regards, Planet VPN team

Rated 2 out of 5 stars

Logging in is just broken in…

Logging in is just broken in Chrome extension. Was locked out of my account for 10 days. Resetting the password 10 times in a row did not work. Support were able to resolve the login problem AFTER 3 MORE DAYS by providing new password WITH A PLAIN TEXT IN AN EMAIL. After about a week login stopped working again. Canceled immediately.
Server selection and speed is mid.

19 January 2026
Unprompted review
PLANET VPN logo

Reply from PLANET VPN

Hello!

We are sorry that you are experiencing difficulties logging into the browser extension.
We have requested your details, but we would also appreciate it if you could contact us at support@freevpnplanet.com so that we can look into your issue in more detail.

Please also check whether you are using the latest version of the extension.

Best regards, Planet VPN team

Rated 1 out of 5 stars

Free trial version was working good…

Free trial version was working good until I paid a subscription....

After I paid 10eur everything stopped working I was kicked off from my account and I am not even able to login back. I changed password 5 times already....

19 December 2025
PLANET VPN logo

Reply from PLANET VPN

Hello,

We are very sorry that you have had difficulties using our service.

Could you please describe your problem in more detail by email: support@freevpnplanet.com

We have also emailed you.

Best regards, Planet VPN Team.

Rated 1 out of 5 stars

I paid for premium version but it’s not…

I paid for premium version but it’s not working!!!!!! I will write bad reviews everywhere!!!

18 December 2025
PLANET VPN logo

Reply from PLANET VPN

Hello,

We are very sorry that you have had difficulties using our service.

Could you please describe your problem in more detail by email: support@freevpnplanet.com

We have also emailed you.

Best regards, Planet VPN Team.

Rated 1 out of 5 stars

If my phone has only 4G going on

If my phone has only 4G going on, it will not connect.And before my seven day free trial was at try to cancel it because of that issue , and I can't get it to go through

23 December 2025
PLANET VPN logo

Reply from PLANET VPN

Hello, Amanda!

You can cancel your trial directly in the Play Market.

Could you also describe in more detail which servers (all or specific ones) you were unable to connect to via your mobile operator?

We would like to look into your situation in more detail and help you with the connection.

Best regards, the Planet VPN team

Rated 1 out of 5 stars

Day to days accessing becomes harder…

Day to days accessing becomes harder and harder after you made payment. Had tried many many countries exchanging still can not connected. I cancel it. Not useful app. It sucks.

20 December 2025
PLANET VPN logo

Reply from PLANET VPN

Hello!

We are very sorry that you are dissatisfied with our service.
We would like to learn more about your connection issues.
We will email you to clarify the details.

Best regards, Planet VPN team!

Rated 1 out of 5 stars

App always doesn't work

App always doesn't work. Can't connect to any server. Have to log again and again every time.

1 December 2025
PLANET VPN logo

Reply from PLANET VPN

Hello,

We are very sorry that you have had difficulties using our service.

Could you please describe your problem in more detail by email: support@freevpnplanet.com

We have also emailed you regarding refund.

Best regards, Your Planet VPN Team.

Rated 5 out of 5 stars

My thanks to Planet VPN support

I had a very negative experience with the paid version of Planet VPN and asked support to cancel my subscription. In response to my request, I was offered a different technical solution called Personal VPN. This time, everything worked flawlessly. In any case, I can count on this connection to the global network for a while. My thanks to Planet VPN support. To summarize: yes, overall, the internet situation is bad right now, and no VPN will save us if all international traffic is blocked, but any effective way to bypass blocking is all the more valuable. I recommend you at least try Personal VPN.

5 December 2025
Unprompted review
PLANET VPN logo

Reply from PLANET VPN

Hello Sergey!

We truly appreciate your feedback - thank you!

Best regards, Planet VPN team.

Rated 1 out of 5 stars

Your ip address is detected an a vpn

Your ip address is detected an a vpn
So some streaming websites detect that vpn is on,

2 December 2025
PLANET VPN logo

Reply from PLANET VPN

Hello,

Your IP address is detected as a VPN, so some streaming websites may block access when a VPN is on. Unfortunately, many platforms have strict rules and advanced systems that identify VPN traffic.

Could you please describe your problem in more detail by email: support@freevpnplanet.com

Specifically:
-Which server or servers did you connect to and have difficulties with?
-Are you using the free or premium plan?

Best regards, Your Planet VPN Team.

Rated 1 out of 5 stars

I purchased the premium for a month to…

I purchased the premium for a month to use the united arab Emirates but it didnt work and told me to choose a different location , i want my money back

1 December 2025
PLANET VPN logo

Reply from PLANET VPN

Hello,

We are very sorry that you have had difficulties using our service.

Could you please describe your problem in more detail by email: support@freevpnplanet.com

Specifically:
Which operating system are you using to connect?
Have you tried changing connection protocols?

We have also emailed you regarding refund.

Best regards, Your Planet VPN Team.

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