It was soo easy to book, use and return via app, now I often use it for my storage carry purpose. Customer service were really great and helpful. Thank you Free trailer and Pelicon for your ass... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
App worked fine. Easy booking and pick up process. Trailer was in good condition and fairly clean. Drop off process was similar to pick up: guided in the app with pictures. One slight irritation was t... See more
Company replied
Rented trailer at IKEA Delft. I had a great experience. Easy to pick up and to return. Clear instructions. Inside is quite spacious. Couldn’t have been better. Recommend!
Company replied
Amazing app, with everything being so easy to understand and very safe ! I am using their aanhanger everytime I need to buy some big furnitures. Perfect size, this is amazing how much you can... See more
Company replied
Company details
Written by the company
Since 2004, Freetrailer has made it easy to rent a trailer when you need a little extra space. Today, Freetrailer is Europe’s largest mobility platform for trailer rental, connecting users with trailers at convenient pick-up locations across Europe. Through the Freetrailer app and our self-service solution, you can easily find, book, pick up and return a trailer when it suits you. Together with hundreds of partners, we make local transport more accessible and help ensure that a trailer is close by when you need one – whether you’re moving, renovating, picking up furniture or simply transporting something that won’t fit in the car. Our ambition is simple: to be the natural choice for everyday transportation needs.
Contact info
Dampfærgevej 10, 2100, København, Denmark
- +4588537700
- info@freetrailer.com
- freetrailer.com
4.8
Excellent
21K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simply and fast service
29 August 2026
Unprompted review
Reply from www.freetrailer.com
Hi Manuela,
Thank you for your review!
We're delighted to hear that you found our service simple and fast. Making trailer rental easy and convenient is exactly what we strive for.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Easy access to a rental trailer
Easy access to a rental trailer. You can open the lock with app.
29 August 2026
Unprompted review
Reply from www.freetrailer.com
Hi René,
Thank you for your review!
We're delighted to hear that you found it easy to access a rental trailer and that opening the lock with the app worked well. We aim to make the entire process as simple and convenient as possible.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi,
Thank you for your review!
We're delighted to hear that you found the steps easy to follow. Making the rental process clear and straightforward is exactly what we strive for.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Easiest thing i have ever done.
Easiest thing i have ever done.
Simple to book, easy to pick up.
Steady prices and good working app.
Highly recommend!
29 August 2026
Unprompted review
Reply from www.freetrailer.com
Hi I H,
Thank you for your fantastic review!
We're delighted to hear that you found Freetrailer so easy to book, pick up, and use, and that you were happy with the app and our pricing. Your recommendation means a lot to us!
Thank you for choosing Freetrailer. We look forward to welcoming you back soon.
Best regards,
Freetrailer
Freetrailer - 100% recommend
First time renting a trailer can be a little bit awkward. Which is normal for things that are new.
Trailers are in good to very good shape. No trailer licenseplate needed as they come with their own. Same goes for a 13 pin to 7 pin adapter.
The only downside I can think off is that sometimes there are no trailers available on a short term. Planning ahead fixes this problem tho!
5/5 - Would Rent again. Will recommend!
28 August 2026
Unprompted review
Reply from www.freetrailer.com
Hi DS,
Thank you for your review!
We're delighted to hear that your first trailer rental experience turned out to be such a positive one and that you were happy with the condition of the trailers and the included equipment. We also appreciate your feedback about trailer availability. Planning ahead is definitely a good tip, and we'll continue working to make trailers available whenever possible.
Thank you for choosing Freetrailer and for recommending us. We look forward to seeing you again!
Best regards,
Freetrailer
Very nice to be able to lend a trailer…
Very nice to be able to lend a trailer last minute with great customer service aswell, accidentally booked in Kalmar instead of Karlskrona 😊👍
28 August 2026
Unprompted review
Reply from www.freetrailer.com
Hi Ratana,
Thank you for your review!
We're delighted to hear that our customer service team could help when you accidentally booked in Kalmar instead of Karlskrona. We're glad we could get everything sorted out and that you had a positive experience.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Easy to use when you get the hang of…
Easy to use when you get the hang of it. Perfect solution for me
28 August 2026
Unprompted review
Reply from www.freetrailer.com
Hi Michael,
Thank you for your review!
We're delighted to hear that Freetrailer turned out to be the perfect solution for you. It's great to know that once you got the hang of it, everything was easy to use.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Rene,
Thank you for your review!
We're delighted to hear that you found Freetrailer so simple, nice, and easy to use. That's exactly the experience we strive to provide.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Trailer is need and tidy and of good…
Trailer is need and tidy and of good Quality. Easy to use. Thanks!
28 August 2026
Unprompted review
Reply from www.freetrailer.com
Hi Bert,
Thank you for your review!
We're delighted to hear that you found the trailer clean, tidy, and of good quality, and that it was easy to use. We work hard to keep our trailers well maintained and ready for every rental.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi,
Thank you for your review!
We're delighted to hear that the trailer was new, easy to access, and that everything went smoothly without any problems. That's exactly the experience we strive to provide.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Perfect and smooth… Highly recomended👌👍
28 August 2026
Unprompted review
Reply from www.freetrailer.com
Hi Suren,
Thank you for your review!
We're delighted to hear that you had a perfect and smooth experience, and we really appreciate your recommendation.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi,
Thank you for your review!
We're delighted to hear that you found Freetrailer perfect, affordable, and easy to use, and that you were happy with the trailer. That's exactly the experience we strive to provide.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Perfect easily!
27 August 2026
Unprompted review
Reply from www.freetrailer.com
Hi Schwer,
Thank you for your review!
We're delighted to hear that you had a perfect and easy experience with Freetrailer. Making trailer rental simple and hassle-free is exactly what we strive for.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Everything went well
Everything went well, the handling is very easy and supported by the Freetrailer App. In case of Need I will use Freetrailer again without and doubt. Very effizient service.
26 August 2026
Unprompted review
Reply from www.freetrailer.com
Hi Albrecht,
Thank you for your fantastic review!
We're delighted to hear that everything went well and that you found the process easy with the help of the Freetrailer app. It's especially great to know that you'd choose Freetrailer again without hesitation.
We look forward to welcoming you back whenever you need a trailer!
Best regards,
Freetrailer
Very satisfied with the service
Very satisfied with the service! Thank you very much!
24 August 2026
Unprompted review
Reply from www.freetrailer.com
Hi Tor Anders,
Thank you for your review!
We're delighted to hear that you're very satisfied with our service. Your kind words mean a lot to us!
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Karl Oscar,
Thank you for your review!
We're delighted to hear that you found Freetrailer very easy to rent. Making trailer rental simple and hassle-free is exactly what we strive for.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
issue with trailer was not ready in time
Have had an issue with trailer was not at the location described but Freetrailer help with an spare.. Freetrailer was very helpful and guided me to the spare trailer.. Very good service.. Best regards Kim
24 August 2026
Unprompted review
Reply from www.freetrailer.com
Hi Kim,
Thank you for your review!
We're sorry that the trailer wasn't at the expected location, but we're delighted to hear that our customer support team was able to quickly guide you to a spare trailer and get you on your way.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
More reasonable pricing
Easy to follow app and so mmuch more reasonable pricing for renting.
While decades old renting services here local ask €44 for a 2 hour usage.
I have payed max €12. And able to just reserve a spot while many businesses are closed on Sundays and evenings.
And no mandatory insurance. Thank god. I found that ridiculously as normal mandatory insurance for car suffice most of the times. Hopefully it stays as an option, but also low reasonable pricing.
23 August 2026
Unprompted review
Reply from www.freetrailer.com
Hi Robin,
Thank you for your fantastic and detailed review!
We're delighted to hear that you found the app easy to follow and that you appreciate our pricing and the flexibility of being able to rent a trailer whenever you need one, even on evenings and Sundays.
We also appreciate your feedback about the optional insurance. Our goal is to give customers a simple, transparent, and affordable rental experience with the freedom to choose the options that suit their needs.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Everything worked like a dream!
23 August 2026
Unprompted review
Reply from www.freetrailer.com
Hi Josbert,
Thank you for your review!
We're delighted to hear that everything worked like a dream. That's exactly the kind of smooth and hassle-free experience we strive to provide.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Recommended
Easy to use, Close location, Good quality, Simple process
23 August 2026
Unprompted review
Reply from www.freetrailer.com
Hi 서종범,
Thank you for your review!
We're delighted to hear that you found Freetrailer easy to use and appreciated the nearby location, good-quality trailer, and simple rental process. Thank you for your recommendation!
We hope to see you again soon.
Best regards,
Freetrailer
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