It was soo easy to book, use and return via app, now I often use it for my storage carry purpose. Customer service were really great and helpful. Thank you Free trailer and Pelicon for your ass... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
App worked fine. Easy booking and pick up process. Trailer was in good condition and fairly clean. Drop off process was similar to pick up: guided in the app with pictures. One slight irritation was t... See more
Company replied
Rented trailer at IKEA Delft. I had a great experience. Easy to pick up and to return. Clear instructions. Inside is quite spacious. Couldn’t have been better. Recommend!
Company replied
Amazing app, with everything being so easy to understand and very safe ! I am using their aanhanger everytime I need to buy some big furnitures. Perfect size, this is amazing how much you can... See more
Company replied
Company details
Written by the company
Since 2004, Freetrailer has made it easy to rent a trailer when you need a little extra space. Today, Freetrailer is Europe’s largest mobility platform for trailer rental, connecting users with trailers at convenient pick-up locations across Europe. Through the Freetrailer app and our self-service solution, you can easily find, book, pick up and return a trailer when it suits you. Together with hundreds of partners, we make local transport more accessible and help ensure that a trailer is close by when you need one – whether you’re moving, renovating, picking up furniture or simply transporting something that won’t fit in the car. Our ambition is simple: to be the natural choice for everyday transportation needs.
Contact info
Dampfærgevej 10, 2100, København, Denmark
- +4588537700
- info@freetrailer.com
- freetrailer.com
4.8
Excellent
21K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastisk ordning 👌
2 September 2026
Unprompted review
Reply from www.freetrailer.com
Hej Antti
Tak for din anmeldelse.
Det glæder os at høre, at du synes, Freetrailer er en fantastisk ordning. Tak fordi du delte din positive feedback, det sætter vi stor pris på.
Vi håber at kunne hjælpe dig igen en anden gang.
Venlig hilsen,
Freetrailer
Reply from www.freetrailer.com
Hi Jan,
Thank you for your review!
We're delighted to hear that you found Freetrailer easy and affordable. Making trailer rental simple, convenient, and great value is exactly what we strive for.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Perfect
It was arranged easily, well, and quickly. Easy with the app. Nice, sturdy enclosed trailer, and the price was good. Completely satisfied.
1 September 2026
Unprompted review
Reply from www.freetrailer.com
Hi Rick,
Thank you for your fantastic review!
We're delighted to hear that everything was easy, quick, and worked well through the app. It's great to know that you were happy with the enclosed trailer and found it sturdy and good value for money.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi,
Thank you for your review!
We're delighted to hear that you had a nice experience with Freetrailer. We appreciate your feedback and hope to see you again soon!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Carlos,
Thank you for your review!
We're delighted to hear that you were happy with the quality of our trailers and our pricing. Your kind words mean a lot to us!
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Easy to use and equipment of good…
Easy to use and equipment of good quality
1 September 2026
Unprompted review
Reply from www.freetrailer.com
Hi Kristian,
Thank you for your review!
We're delighted to hear that you found Freetrailer easy to use and that you were happy with the quality of our equipment. We work hard to keep our trailers well maintained and ready for every rental.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Alper,
Thank you for your review!
We're delighted to hear that booking was easy, the trailer was easy to drive, and that you had a perfect experience. That's exactly what we strive for!
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
Really eeasy !
1 September 2026
Unprompted review
Reply from www.freetrailer.com
Hi Fredrik,
Thank you for your review!
We're delighted to hear that you found Freetrailer really easy to use. Making trailer rental simple and hassle-free is exactly what we strive for.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
All worked excellent!
1 September 2026
Unprompted review
Reply from www.freetrailer.com
Hi Rune,
Thank you for your review!
We're delighted to hear that everything worked excellently. We really appreciate your feedback and are happy you had a great experience.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Still a great service after all these…
Still a great service after all these years but I would love if you could extend to 6 hrs for free 🚛👏
1 September 2026
Unprompted review
Reply from www.freetrailer.com
Hi Rasmus,
Thank you for your review and for being with us over the years!
We're delighted to hear that you still think Freetrailer is a great service. We also appreciate your suggestion about extending the free rental period to 6 hours. Feedback like this is always valuable, and we'll make sure to share it with our team.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Chiel,
Thank you for your review!
We're delighted to hear that you had a great experience and found Freetrailer easy, affordable, and good. That's exactly what we strive to provide.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Make sure to return with the app
Make sure to return with the app. The lock alone is not sufficient. Great customer service.
31 August 2026
Unprompted review
Reply from www.freetrailer.com
Hi Declan,
Thank you for your review!
We're delighted to hear that you had a positive experience with our customer service. We also appreciate your helpful feedback about returning the trailer through the app.
If you ever have any questions during a rental, you're always welcome to contact our customer service team. We're happy to help!
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
Easy accessibility
Easy accessibility - the inside could use some soap and a good hosing down
30 August 2026
Unprompted review
Reply from www.freetrailer.com
Hi Jens,
Thank you for your review!
We're delighted to hear that you found Freetrailer easy to access. We also appreciate your feedback about the inside of the trailer needing a more thorough clean. We'll pass this on to our team, as keeping our trailers clean and well maintained is important to us.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Can not be better.
30 August 2026
Unprompted review
Reply from www.freetrailer.com
Hi,
Thank you for your review!
We're delighted to hear that you think it couldn't be better. Your kind words mean a lot to us!
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
Super easy and nice trailer!
30 August 2026
Unprompted review
Reply from www.freetrailer.com
Hi Jonathan,
Thank you for your review!
We're delighted to hear that you found Freetrailer super easy to use and that you were happy with the trailer. That's exactly the experience we strive to provide.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
You are the best!
30 August 2026
Unprompted review
Reply from www.freetrailer.com
Hi Ovidiu,
Thank you for your review!
We're delighted to hear your kind words. They really mean a lot to our team!
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Hassle free rental
30 August 2026
Unprompted review
Reply from www.freetrailer.com
Hi Thomas,
Thank you for your review!
We're delighted to hear that you had a hassle-free rental experience. Making trailer rental simple and convenient is exactly what we strive for.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Great experience
I rented a trailer for the second time, and both experiences were great! Modern trailers, a clear and fully contactless rental process. Highly recommended for anyone who needs a trailer! 👍
30 August 2026
Unprompted review
Reply from www.freetrailer.com
Hi Ezgi,
Thank you for your review!
We're delighted to hear that both of your rental experiences have been great. It's wonderful to know that you enjoyed our modern trailers and the clear, fully contactless rental process.
Thank you for your recommendation and for choosing Freetrailer. We look forward to welcoming you back again soon!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Adam,
Thank you for your review!
We're delighted to hear that you found Freetrailer a good deal and that pickup and return were fast and easy. Making the rental process quick and convenient is exactly what we strive for.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Everything was fast and convenient
Everything was fast and convenient
29 August 2026
Unprompted review
Reply from www.freetrailer.com
Hi Olena,
Thank you for your review!
We're delighted to hear that everything was fast and convenient. Making trailer rental quick and hassle-free is exactly what we strive for.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
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