It was soo easy to book, use and return via app, now I often use it for my storage carry purpose. Customer service were really great and helpful. Thank you Free trailer and Pelicon for your ass... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
App worked fine. Easy booking and pick up process. Trailer was in good condition and fairly clean. Drop off process was similar to pick up: guided in the app with pictures. One slight irritation was t... See more
Company replied
Rented trailer at IKEA Delft. I had a great experience. Easy to pick up and to return. Clear instructions. Inside is quite spacious. Couldn’t have been better. Recommend!
Company replied
Amazing app, with everything being so easy to understand and very safe ! I am using their aanhanger everytime I need to buy some big furnitures. Perfect size, this is amazing how much you can... See more
Company replied
Company details
Written by the company
Since 2004, Freetrailer has made it easy to rent a trailer when you need a little extra space. Today, Freetrailer is Europe’s largest mobility platform for trailer rental, connecting users with trailers at convenient pick-up locations across Europe. Through the Freetrailer app and our self-service solution, you can easily find, book, pick up and return a trailer when it suits you. Together with hundreds of partners, we make local transport more accessible and help ensure that a trailer is close by when you need one – whether you’re moving, renovating, picking up furniture or simply transporting something that won’t fit in the car. Our ambition is simple: to be the natural choice for everyday transportation needs.
Contact info
Dampfærgevej 10, 2100, København, Denmark
- +4588537700
- info@freetrailer.com
- freetrailer.com
4.8
Excellent
21K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good quality trailer in very good…
Good quality trailer in very good condition. Easy to install app+++ to make it work
12 October 2026
Unprompted review
No issues at all...
12 October 2026
Unprompted review
Reply from www.freetrailer.com
Hi Nebbe,
Thank you for your review! We’re glad to hear that everything worked as explained and that you had a smooth experience with Freetrailer.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Just perfect
Just perfect, easy pickup, cheap and just excellent. They even returned some money since I returned the trailer early😄
10 October 2026
Unprompted review
Reply from www.freetrailer.com
Hi Roger,
Thank you for your review! We’re happy to hear that you found the pick-up easy, the price affordable, and the experience excellent. It’s great to know that you appreciated getting money back for returning the trailer early!
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Perfect experience
Perfect experience! I will rent again from denne appen in the future. It helps a lot.
10 October 2026
Unprompted review
Reply from www.freetrailer.com
Hi Andrei,
Thank you for your review! We’re delighted to hear that you had a perfect experience and that Freetrailer makes things easier for you. We look forward to welcoming you back for your next rental!
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Convenient
Convenient! Everything works well and the trailers are in good condition.
10 October 2026
Unprompted review
Reply from www.freetrailer.com
Hi Simon,
Thank you for your review! We’re glad to hear that everything worked well and that you were satisfied with the condition of our trailers.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Nice convinient and easy to use
10 October 2026
Unprompted review
Reply from www.freetrailer.com
Hi Harshit,
Thank you for your review! We’re happy to hear that you found Freetrailer convenient and easy to use.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Easy to use app
Easy to use app, easy to unlock and clear instructions on pick up and delivery
10 October 2026
Unprompted review
Reply from www.freetrailer.com
Hi Mats,
Thank you for your review! We’re glad to hear that you found the app easy to use, the unlocking process straightforward, and the pick-up and return instructions clear.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Reliable and fantastic intuitive…
Reliable and fantastic intuitive interface on the app. Loads of free trailers available for different use. How can you not love Freetrailer?
10 October 2026
Unprompted review
Reply from www.freetrailer.com
Hi Jasper,
Thank you for your review! We’re delighted that you find our app intuitive and appreciate the availability of trailers for different needs. We’re happy to have you as part of the Freetrailer community!
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Works perfect
9 October 2026
Unprompted review
Reply from www.freetrailer.com
Hi Karsten,
Thank you for your review! We’re happy to hear that everything worked perfectly during your Freetrailer experience.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
All was perfekt
All was perfekt. Easy to manage. The trail was on a very good condition. Thx
9 October 2026
Unprompted review
Reply from www.freetrailer.com
Hi Georg,
Thank you for your review! We’re glad to hear that the rental was easy to manage and that the trailer was in very good condition.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Really good
Really good. Would give 5stars but sometimes unlocking the lock can be a bit of a pain andyou need to open/close the app a few times to get it connected.
9 October 2026
Unprompted review
Reply from www.freetrailer.com
Hi Blair,
Thank you for your review and for sharing your feedback! We’re happy to hear that you had a good experience overall. We’re sorry to hear that unlocking the trailer sometimes takes a few attempts. We’ll share your feedback with our team as we continue working to improve the app. If you experience any issues during a rental, please don’t hesitate to contact our customer service team, we’re always happy to help.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
It was very easy to pick up the trailer…
It was very easy to pick up the trailer and after use return it. Very cheap and efficient
8 October 2026
Unprompted review
Reply from www.freetrailer.com
Hi Shuja,
Thank you for your review! We’re happy to hear that picking up and returning the trailer was easy and that you found the service affordable and efficient.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
To bad that people don't seem 2 care if…
To bad that people don't seem 2 care if the trailer is damage.
8 October 2026
Unprompted review
Reply from www.freetrailer.com
Hi Linnéa,
Thank you for your feedback. We’re sorry to hear that you’ve encountered damaged trailers. We understand how important it is for trailers to be kept in good condition, and we appreciate you bringing this to our attention. If you notice any damage during a rental, please contact our customer service team so they can help.
Thank you for choosing Freetrailer.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Arkadiusz,
Thank you for your review! We’re glad to hear that you like our prices and have enjoyed using Freetrailer.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Paul,
Thank you for your review! We’re delighted to hear that you enjoyed the trailer and found the rental process seamless and the app easy to use.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
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