Free the Sheep Reviews 203

They didn't deliver my order and made no attempt to follow up.

I reviewed them before, but if they're going to send emails asking for reviews after their terrible service, then I will review again!

Between ordering and receiving the product time frame-wise was super quick. Beware of cats and kneading on the outside material it does fray a bit.

This hoodie is great, I got it at 50% off so after about a week of wearing it I justified buying another one just in case.

Multiple orders, great thing for the cold days! Love the feeling and the slight weighted feel of them. Even slept in it quite a few times and it was great! Gotta watch out for those discounts they are truly worth catching!

Product was not delivered. Company told me basically to accept a credit (50% value of the item I purchased that was not delivered) and deal with the courier company - of whom I am not a customer, they are - myself.

Avoid at all costs - either for their own customer service or the couriers they choose to use, who also dont respond to communications.

"infoATfreethesheepco.com> wrote:
Hi[Abee],

Thank you for circling back.

We would like to sincerely apologize again that you did not receive your Free the Sheep package, despite the courier marking it as delivered to the correct address you provided during checkout. We know how disappointing this must feel, especially when you’ve been looking forward to your order.

Just to clarify, once a package is marked as successfully delivered to the correct address, it means the courier has completed their responsibility, and Free the Sheep, unfortunately, cannot be held liable for any loss, theft, or mishandling after that point. That said, we truly value you and don’t want you to be left without a resolution.

As a one-time courtesy, we’d like to offer you two options:
We can send you a replacement for 50% of the total price (I will send you an invoice before sending the replacement).
Or, if you prefer, we can issue you a store credit which you can use toward any future purchase.
In addition, we also recommend filing a claim directly with the courier. Since they marked the package as delivered, opening a claim may help recover more information about where it was left or possibly secure a reimbursement from their end.

Please let me know which option feels best for you, and I’ll make sure it’s taken care of right away.

Warmly,
Marielle

Customer Care Specialist
Free The Sheep"

Edit: they asked for this review, so here it is. Avoid at all costs.

I would highly recommend. These are very comfortable and they keep you nice and warm.

Fast delivery, Great communication, and the most comfortable and warming (and snuggly) "hoodie" ever. The quality is superb and it's not some cheap thing you'll throw away in a few weeks - the Eden hoodie is thick, soft, heavy, and fantastic. Try it yourself!

Their constant updates and notifications regarding my package made the waiting process fell a lot more trustworthy. My order was beautifully organised and in top condition, no damage at all. Would purchase from this company again. :)

I bought 3 for my son and 2 grandkids.all loved them. All suffer with anxiety. Best gift I've bought for a while.

Great company. Clothes came fast. As described. Super comfy.

The product arrived very quickly after I ordered it, and ordering it was easy. The robe is squishy and soft! It's too hot to start using it now, but I look forward to snuggling in it this fall.

There are amazing! And the people i gifted them to absolutely loved them!!!
Fast delivery and great quality!!!

Top quality materials. Own the Eden hoodie and the aether hoodie. Give both 5 stars. The colors are great. I own 6 pairs of the sweatpants. And that’s bc they are the best ever! For comfort and quality. And again, love the colors!

Was amazing only complaint is it's too close to my neck other than that I love it I still sleep with it on

I am still waiting for my order to arrive .
It has been over a month now, and it has been in Sydney for the last week according to the tracking !
So how about giving me some answers and some action on this parcel

Fast delivery, and reliable. Amazing & good quality product.

The quality is wonderful and even more comfortable than advertised.

checkout was easy, received the item very fast, and wow is this cloak very comfortable! Definitely worth what you pay for

In an attempt to reduce the constant headaches and worries of the future that I have been experiencing lately (and also because I'm a Star Wars fan), I came across Free the Sheep in my news feed and was moved by their mission and story.

I bought myself one of their Eden Hoodies and although the delivery time did take a while, it was definitley worth the wait. It fits me well, very soft and well put together and it has done a very good job of reducing my stress levels. Highly reccomend them!