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Free the Sheep Reviews 203

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 196 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the products, describing them as well-made, soft, and comfortable, often exceeding expectations. Many people appreciate the perfect fit and the soothing, stress-reducing qualities of the items, making them ideal for various situations. The user experience, from ordering to receiving the product, is frequently highlighted as smooth and efficient, with many noting quick delivery and careful packaging. However, some reviewers experienced issues with delivery times, with orders taking longer than expected or promised, leading to frustration. A few customers also reported missing items in their orders or receiving products that were a touch small, despite ordering their usual size.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with its comfort, warmth,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the exceptional softness, comfort,... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some experiencing fast and hassle-free... See more

Order

People report ambiguous experiences with order, with some finding the ordering process easy and quick, and... See more

User experience

Customers consistently note positive experiences with user experience, finding the product comfortable and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

As someone who has recently had a superpubic tube installed (direct to bladder) I'm essentially living in this thing for the next 4 months while I recover. It's really perfect for my situation, and I'... See more

Company replied

Rated 4 out of 5 stars

I canceled my order before they sent me the tracking number, since the delivery time would be a bit too long for what I needed. The first reply was “we can’t because your order is already in the que... See more

Rated 4 out of 5 stars

Very nice quality, shipping time is as mentioned in the website The price range even with discount is on the expensive side so maybe you can adjust your prices

Company replied

Rated 5 out of 5 stars

I got the 2 hoodie bundle for my boyfriend and I for his birthday. As soon as he picked it up, he was incredibly happy with it. The hoodies are extremely comfortable and warm and provide such a wonder... See more

Company replied


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

Free the Sheep makes premium, anxiety-relief loungewear inspired from the growing Mental Health Movement across the United States. We are pushing past the norms of just throwing together "comfy clothes" that you have lying around and building towards a new perspective on loungewear that also supports a meaningful cause. Free the Sheep is based in Newport Beach, California, and develop seasonal lines of products that change accordingly while maintaining their values.


Contact info

4.0

Great

TrustScore 4 out of 5

203 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

The cloak was absolutely as described

The cloak was absolutely as described! The weight was perfectly described and the material is so super soft! It is like being given a warm hug! Delivery was faster than expected and the packaging was exceptional!

27 April 2026
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Reply from Free the Sheep

We're happy to hear that the cloak matched the description and that you love the soft material. We're so glad the delivery and packaging exceeded your expectations. Thank you for your positive feedback!

Rated 5 out of 5 stars

I love the Eden hoodie!

I love the Eden hoodie! It's exactly as described, feels like a dream and I can't wait to cuddle in it this weekend.

27 April 2026
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Reply from Free the Sheep

We're happy to hear that you love the Eden hoodie! It's wonderful that it feels so dreamy and exactly as described. Thank you for your positive feedback; we appreciate it!

Rated 2 out of 5 stars

I didn’t really like the material on…

I didn’t really like the material on the outside and if you aren’t sitting or laying on your back there is no coverage as it just slides off and leaves you exposed. Also the neck hole is small and feels constricted.

27 April 2026
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Reply from Free the Sheep

Hi Diane,

Thanks for sharing your honest feedback, and we’re really sorry to hear the fit and material didn’t meet your expectations. We understand how important comfort and coverage are, and we appreciate you taking the time to let us know.

Your feedback has been shared with our team as we continue working to improve the design and overall experience.

Rated 5 out of 5 stars

The quality of my Eden purchase…

The quality of my Eden purchase exceeded my expectations! This is a beautiful, well manufactured item that is both attractive and functional.....Very happy with my purchase and quick delivery.......

26 April 2026
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Reply from Free the Sheep

We're happy to hear that the quality of your purchase exceeded what you expected! We're so glad that you're pleased with the attractive design, functionality, and quick delivery. Thank you for your positive feedback!

Rated 5 out of 5 stars

Got these as a gift for my boyfriend

Got these as a gift for my boyfriend. He loved it! Great quality, would highly recommend.

1 May 2026
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Reply from Free the Sheep

We're happy to hear that your boyfriend loved the gift! We appreciate your recommendation and are so glad you found the quality to be great. Thanks for your feedback!

Rated 5 out of 5 stars

Awesomely cozy

Awesomely cozy. It still feels like winter here in Alaska, so I’m happy to wear it whenever I’m seated relaxing. ☺️

21 April 2026
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Reply from Free the Sheep

We're happy to hear that you find it awesomely cozy! We appreciate you sharing how much you enjoy wearing it while relaxing during this extended Alaskan winter.

Rated 5 out of 5 stars

The quality of the merchandise is…

The quality of the merchandise is excellent, I'm very pleased🙂.

22 April 2026
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Reply from Free the Sheep

We're happy to hear that you are pleased with the excellent quality of the merchandise. Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

What an experience to wear!

It was late at night when I was perusing the site for these awesome robes. I was able to get a live person - a human! - call me during this time and we discussed options and designs etc. She was so helpful! The price was great, the delivery quick - and the quality is amazing. I never thought it would make such a difference, but what a joy to wear. I bought Obsidian Black, Terra Brown, Willow Green and Arcane Dark Purple (they didnt have too many others available at the time).

Highly recommend!

27 April 2026
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Reply from Free the Sheep

We're happy to hear that you enjoyed your robe-buying experience! It's great to know the assistance we provided was helpful, the delivery was quick, and the robe quality met your expectations. Thank you for the positive feedback and recommendation!

Rated 5 out of 5 stars

Love the apparel

Love the apparel. I bought the Aether timber sand hoodie and sweatpants. The sweatpants seemed a bit snug at first but I rolled with it and it turns out they are not only very flattering to my figure but provide a touch of gentle, soothing compression. I ordered everything in my actual size, finding their size chart measurements confusing and giving up on it. I recommend ordering true to size. The hoodie is slightly fitted. Everything was a touch small-seeming when I immediately put it on but in a way that turned out to look tailored and that felt soothing and good. I am very happy with my purchase. The weight and quality of the good fits the premium pricing.

30 April 2026
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Reply from Free the Sheep

We're happy to hear that you love the apparel! We appreciate your feedback about the sizing. It's great to know you're happy with the quality and fit of the hoodie and sweatpants. Thanks for sharing your experience!

Rated 5 out of 5 stars

The item was great and the company is…

The item was great and the company is legit

22 April 2026
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Reply from Free the Sheep

We're happy to hear that you had a great experience with our product and services. Thank you for your positive feedback; it means a lot to us.

Rated 4 out of 5 stars

Happy Days

I thought it would have taken some time to receive my package, but it came quicker than expected which made me very happy. The quality of the Eden Hoodie is so soft on the inside, and smooth on the outside that with the slightly added weight it feels like a comforting hug. I enjoy how cozy and warm it is, and now my sister wants one. Thank you so much for making these hoodies.

22 April 2026
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Reply from Free the Sheep

So glad it arrived faster than expected, and you’re loving it 🖤 That soft, cozy “comforting hug” feeling is exactly what we were going for. Love that your sister’s already eyeing one too 😄

Rated 5 out of 5 stars

Shipping was quick and cloaks were as…

Shipping was quick and cloaks were as advertised. Very comfortable and great for sitting out and stargazing

21 April 2026
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Reply from Free the Sheep

We're happy to hear that you received your cloaks quickly and found them comfortable. Thank you for letting us know they're great for stargazing!

Rated 1 out of 5 stars

You guys need to work on customer…

You guys need to work on customer service. Marc is rude and unwilling to help he needs let go honestly.

27 April 2026
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Reply from Free the Sheep

Hi Tre,

Thank you for sharing your feedback with us. We take concerns like this seriously, and we truly appreciate feedback like this as it helps us continue improving the experience we provide for our customers. Your concerns have been escalated to our team internally.

We hope we’ll have the opportunity to turn things around and provide you with a better experience moving forward. Please feel free to reach out if there’s anything else we can help with.

Rated 5 out of 5 stars

Super soft and heavy

Super soft and heavy. Perfect for calming anxiety and puts you into a frame of mind to sleep.

27 April 2026
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Reply from Free the Sheep

We're happy to hear that our product's softness and weight help calm your anxiety and promote sleep. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

The Eden hoodie is awesome

The Eden hoodie is awesome. The interior material feels great and the fit is perfect for me at 5’10. Then the Skywalker socks are as soft as advertised, 10/10 will be buying a few more pairs of them and possibly another hoodie to keep in my car. Great work guys 😆🤌🫡

30 April 2026
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Reply from Free the Sheep

We're happy to hear that you love the Eden hoodie and Skywalker socks! It's great to know the fit is perfect and the material feels amazing. Thank you for the awesome feedback; we appreciate it!

Rated 5 out of 5 stars

The Products offered are outstanding

The Products offered are outstanding. Have the cape and at lounge Tee and Shorts. Magnificent. The communication is excellent. I have nothing but positivity to say about this organization.
Best,
Hughie

20 April 2026
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Reply from Free the Sheep

We're happy to hear that you find our products outstanding and that you're enjoying your cape, lounge tee, and shorts. We appreciate your positive feedback regarding our excellent communication. Thank you!

Rated 1 out of 5 stars

Still waiting for it to arrive

Still waiting for it to arrive. They sent an email asking for a review before I even received it, so this is my review. Winter will be over if I have to wait much longer for delivery.

29 April 2026
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Reply from Free the Sheep

Hi Aref,
We’re sorry for the delay and for the inconvenience this has caused. Upon checking, your order has already shipped. Please reply to our email if you need further details, and we’ll be happy to assist you.

Rated 5 out of 5 stars

Quality of the product was exactly as described.

Quality of the product was exactly as described.
Communication from the supplier was excellent.
I initially ordered this from a scam website and received a very inferior hooded cloak. This one is just wonderful.
Only one suggestion....pockets, or a pocket.

23 April 2026
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Reply from Free the Sheep

We're happy to hear that the quality met your expectations and that our communication was excellent. We appreciate your suggestion for adding pockets and are so glad you're happy with your purchase after a previous bad experience. Thanks for your feedback!

Rated 5 out of 5 stars

Great experience!

Great, fast service, proactive communication, and an ultra-cozy product. Can't ask for more.

30 April 2026
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Reply from Free the Sheep

We're happy to hear that you had a great experience with our fast service, proactive communication, and cozy product. Thank you for your positive feedback; we appreciate it!

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