Well were do I begin? Not only have FJ sorted out my financial issues but because Im not 24/7 worrying which Peter to use to pay which Paul, from the moment I wake up to I go to bed, I was constantly... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Freeman Jones is a firm of insolvency practitioners specialising in Individual Voluntary Arrangements (IVAs).
Contact info
Floor 15, Blue Tower, MediaCityUK, , M50 2AB, Salford Quays, , United Kingdom
- 0161 672 8999
- customer.services@freemanjones.co.uk
- freemanjones.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am so grateful to iva for helping…
I am so grateful to iva for helping me,I felt I was on a sinking ship with my debt situation but iva is helping me with my problems,so polite and understanding, when talking on the phone they put you at ease.I would definitely recommend iva.
So easy to use and really helpful staff
Making an uncomfortable thing a little easier
I'll the agents were easy to speak to, friendly and explained everything in simple terms. They were empathetic and realistic with the expected outcome. Its not an easy thing to get started with but they made it so easy. Thank you!
Very friendly and helpful
Very friendly and helpful especially with explaining everything in a way that I understand
Professionalism with empathy and…
Professionalism with empathy and compassion.
Overall, excellent service
Can never say how thankful I am.
Can never say how thankful I am.
I was in financial difficulty and I kept taking out loans and using my credit cards just to get by.
Eventually I was in a position where I could no longer borrow/lend anything and I couldn't afford my bills.
Eventually I called out for help and freeman Jones answered.
There staff listened to how and why I was in so much debt, they then explained alot of options and which one would best help myself and my family..IVA
They explained the in's the outs of how IVA's work ... the positives and the negatives.
Now that my IVA has been approved i can finally start living again.
Once again thank you freeman Jones for all your support.
Professional and friendly
They were very professional whilst understanding and friendly. Highly recommend.
Brilliant service
Brilliant service. Very supportive & friendly and the communication is brilliant. Thank you for your help. I would recommend.
Fantastic staff’ Great service
Fantastic staff that were very friendly, empathetic and understanding. They gave great advice the whole way through set up and you truly did not feel judged or belittled for whatever situation you were in. Thank you!
Professional and Non-Judgmental Advice and Help
I was in a lot of debt and struggling to make end meet. For months I was making sure my bills and debts were being paid by relying on loans and credit card but in doing so I was just exacerbating the situation. There were some months I couldn’t afford to get my basic food shop and toiletries and had to borrow from friends and family.
Last month I was at my lowest and at my wits end as to how to resolve my financial problem; and even considered suicide. I just felt so ashamed and embarrassed that I was in this situation at my age.
I signed into my online banking and reached out to see if I could get some breathing space on my loans. They were happy to freeze things for 30 days and suggested I sought advice. They provided me with a link to the Financial Wellness Group which I clicked on. The best thing I did. Following several conversations, I began to feel there was some hope. The various people I spoke to were non-judgemental and offered me the help I needed by discussing various options open to me. Within 24 hours I was contacted by Freeman Jones and started the IVA process. Everything was clearly explained to me and the different people who handled my case were supportive, encouraging, understanding and reassuring. Without their help and support I really don’t know what I would have done or where I would be. I am truly thankful and grateful for how they have helped me to see my way forward. I cannot commend highly enough.
A genuine heartfelt thank you.
Freeman jones made a very stressful…
Freeman jones made a very stressful situation much better, We went through all possible options before settling on a IVA. I was kept well informed at every point.
Every process was explained in detail.
The staff are exceptional, very friendly, understanding and they don’t judge which to me is important. I can now with their help get my life back on track.
I honestly wish I’d just taken control…
I honestly wish I’d just taken control sooner. The team have shown empathy and no judgement in supporting me and I’m thankful for that. No one gets into this position willingly and I’m thankful there’s a business that is just there to help
Highly recommended
Highly recommended. Helpful advice from the staff. Thanks again.
David Harrison
Absolutely amazing a great service
Absolutely amazing a great service. A whole weight of my mind. All my finances sorted out at last. Thankyou
My experience to say the least is life…
My experience to say the least is life saving.
All the advisors that handled my case were v understanding to to give my close relative chance to assist me with hearing, explaining etc where I could not for clarity. They were very helpful, impressive, experts, patient, empathic , and same time professional. I have had sleepless night due to my money debt worries and my failing health but with FJ solution I now have less to worry about ie my physical and emotional health and how long I have to live. I am indeed very grateful to FJ, my creditors that voted . May God Bless you all the more.
A huge massive thank you!
Well were do I begin? Not only have FJ sorted out my financial issues but because Im not 24/7 worrying which Peter to use to pay which Paul, from the moment I wake up to I go to bed, I was constantly worrying. Because I now have room in my brain, I am focusing now on more healthy eating which is helping my weight loss, which in turn will help my mobility. So it’s a massive huge ginormous thank you from me. I have already told my friend who is in a similar situation to me about FJ. So thank you again.
Finally I can breathe
I spent most of my adult life making a series of stupid financial decisions, and then burying my head on the sand about it.
When I decided to do something about it Freeman Jones were there every step of the way.
I now have light at the end of the tunnel, and a huge weight lifted from my shoulders. 5 years to go and then debt free for the first time in 23 years.
The staff were great, super understanding, and never made me feel judged. Thank you guys.
I’m very happy with the service I…
I’m very happy with the service I received from Freeman Jones. The whole process was explained clearly, and the team were supportive, patient and professional throughout. They kept me informed at every stage and helped me understand my options without making me feel pressured.
I’m very relieved that my IVA has now been accepted, and I really appreciate all the help and guidance I received along the way. Thank you to everyone involved. I would definitely recommend Freeman Jones to anyone struggling with debt and looking for professional support.
Difficult situation sorted
It was difficult to make the decision to ask for help but the people I spoke to have been so supportive, helpful and understanding. Personal financial questions are always difficult to answer but I didn’t feel judged in anyway and I feel I can now budget my finances better and I know help and advice are only a phone call away.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








