IVA HELP LTD Reviews 1,099

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, understanding, and compassionate approach, making them feel at ease during stressful times. Many people highlight the excellent customer service, noting the detailed explanations, quick process, and constant support provided. The overall service is frequently described as professional, efficient, and easy to understand, with consumers appreciating the smooth user experience and the feeling of being treated with respect. However, some customers also noted issues with the service, mentioning that in a few instances, the job was not done properly, leading to unresolved issues. A few other people also felt that the company was delaying their purchase and showed a lack of regard for their situation.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being professional,... See more

Customer service

Consumers find customer service to be a positive experience. Many reviewers highlight the helpfulness and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent customer care... See more

Customer communications

People report positive experiences with contact. Many customers express relief and satisfaction after... See more

User experience

Customers consistently report positive experiences with the user experience. Many found the process... See more

Based on these reviews

Rated 5 out of 5 stars

I rang a few weeks ago; literally scared to death with the financial difficulties I was facing & couldn’t see a way forward. A wonderful lady called Nicola took my call and helped me no end. The embar... See more

Rated 5 out of 5 stars

I have been drowning in debt for the last year or so, ignoring letters, not even opening them sometimes, I reached an all time low , not sleeping, loads of headaches so had to do something, I spoke to... See more

Company replied

Rated 5 out of 5 stars

Today I made a big step by finally taking my head out of the sand to seek help with my struggles with debt. I contacted IVA HELP and a Lovely Lady called Donna helped me from the word go. No judgment... See more

Rated 5 out of 5 stars

I rang up after work the other day, completely stressed and worried about my situation and after speaking to Andy on the phone, I already felt such relief. He really took the time to explain everythin... See more

Rated 5 out of 5 stars

Having enquired with another company a few days beforehand, which resulted in no phone call despite timings being confirmed and no communication when the call didn’t take place, I looked to find... See more

Company replied

Rated 5 out of 5 stars

Honestly blown away by the speed and efficiency in getting things in place. I can't thank Steve enough for all his help and genuine understanding of my situation. I struggle to speak to people on the... See more

Company replied

Rated 5 out of 5 stars

I could not recommend this team enough. My lovely advisor Donna was an absolute miracle worker for me, I was worried sick and she put all my worries aside. She was super helpful and always goes above... See more

Rated 5 out of 5 stars

I don't usually leave reviews but i had to leave this one regarding a lovely member of staff by the name of Nicola. After the first phone call i had with Nicki regarding my debts, she made feel at... See more

Company replied

Rated 5 out of 5 stars

Andy was incredibly helpful in setting up my IVA. He was supportive, understanding and compassionate. He made everything clear and simple and ensured that I knew what I needed to do/send over and when... See more

Rated 5 out of 5 stars

After hiding from my debts for many years I finally took my head out of the sand and rang IVA help and was answered by a very helpful man called Chris.H. I felt very embarrassed and for the first few... See more

Rated 5 out of 5 stars

A gentleman by name Andrew Sahami who works with IVA HELP LTD was my case worker and indeed I couldn't have asked for anyone better. He is very knowledgeable. He is always accessible and reply messag... See more

Rated 5 out of 5 stars

Really struggled to reach out but once I spoke to the team they were amazing in helping and I felt so relieved afterwards. They were brilliant at helping me navigate my choices and made sure everythin... See more

Company replied

Rated 5 out of 5 stars

I was quite nervous about approaching anyone about my debt problems, but as soon as I made contact with IVA Help Ltd my mind was instantly put at ease by the wonderful 'Chris' who guided me through th... See more

Rated 5 out of 5 stars

From my very contact I spoke to guy called Andy and he made my total experience very easy and explained everything. He made me feel more confident about the whole process as I was very anxious about d... See more

Rated 5 out of 5 stars

I was in a dire situation, had no clue what to do, Chris contacted me and gave me a lot of time and attention, I'm starting to see a light of hope and with a bit of luck soon evreything will take a... See more

Rated 5 out of 5 stars

I reached out for help with my situation and spoke with a fantastic member of staff James Baker who couldn't help me more He explained everything with great detail so was easy to understand as I w... See more

Company replied

Rated 5 out of 5 stars

I phoned for help because I was worried sick. I had a DMO and couldn't afford the repayments, the company I was with also left some of the debts off. Lucky for me I spoke to a superstar named Lee, he... See more

Rated 5 out of 5 stars

My experience was great because Lee took me through from beginning to end as though he was holding my hand and whiping my tears, I've been passed on now as my IVA was approved and my first payment m... See more

Company replied

Rated 5 out of 5 stars

Chris was incredibly knowledgeable and helpful. I was at a total loss about what to do or who I even owed money to, he guided me through every step and helped me find what was where and how much it al... See more

Company replied

Rated 5 out of 5 stars

Donna has been nothing but helpful during my Iva process. The whole process was made quick and easy. Donna responded to my questions and messages so quickly and was always reassuring. I can’t thank he... See more

Rated 5 out of 5 stars

Amazing, Andy was very understanding about my situation and everything was sorted very quickly. Lots of advice and nothing was too much trouble. Not once did he make me feel I was being judged and... See more

Rated 5 out of 5 stars

Chris has helped me through every stage of my experience and made life so easy and uncomplicated. Through a very stressful time Iva help put me at ease and made life extremely easy. Would certainly re... See more

Company replied

Rated 5 out of 5 stars

Chris Harty and Dave (Drafts Team) was completely respectable about my severe dyslexia and always had patience and time for me and my questions during the IVA process. Chris is always there when neede... See more

Rated 5 out of 5 stars

After trying hard to find out how to deal with my debt I come across IVA HELP and had the pleasure to be in contact with James. From the get go he was professional, found a way to make me feel calm as... See more

Rated 5 out of 5 stars

Couldn't be more thankful for the help and guidance from James. Was an absolute pleasure to deal with and made the whole process as painless as possible. Ultimate professional would rate higher if I c... See more

Rated 5 out of 5 stars

Chris harty was amazing with myself and my partner, very simple process with his help! Has given us some peace of mind for a our future and we are very grateful, amazing team and would highly recommen... See more

Rated 5 out of 5 stars

I contacted IVA HELP when I was in desperate need of help. I spoke with steve who right from the beginning was absolutely brilliant even though I doubted what he was saying. I was very cynical at firs... See more

Rated 5 out of 5 stars

I was so worried about my situation and didn't know where to turn, as soon as I Filled out the online form a gentleman called Chris Harty contacted me and was amazing he was understanding and spoke to... See more

Rated 5 out of 5 stars

I had an amazing experience with IVA, I had a lady called Donna and she helped with debt I never thought I’d be able to get rid of, she was so helpful and patient to me very kind, asked me the right q... See more

Rated 5 out of 5 stars

I had a call with Andrew from IVA, and the service was outstanding. He was professional, clear, and extremely helpful throughout the call. Everything was explained in a way that was easy to understand... See more

Rated 5 out of 5 stars

This has been the first time I have ever had to get help for my debts and Elliot was very understanding when I asked him to repeat options or explain something a little more in detail so I could wrap... See more

Company replied

Rated 5 out of 5 stars

I was treated with respect, compassion and understanding. I have struggled so long and when I spoke to my lady called Nicky I was given time and consideration. Treated like a human being and allowed... See more

Rated 5 out of 5 stars

Absolutely brilliant, helped me no end and couldn’t do enough, it’s a shame that the bigger companies don’t follow the same protocol. Chris was fantastic, I can’t begin to say how relieved I am, easy... See more

Rated 5 out of 5 stars

I spoke with a guy called James, he was brilliant. HE talked me through everything and was very helpful. All the worries I had, were out at ease. He was very professional and none judgemental regar... See more

Company replied

Rated 5 out of 5 stars

I cannot rate this company enough. From start to finish I spoke to the same person who was so helpful and very understanding.. The process was easy and everything was explained in detail and sorted o... See more

Rated 5 out of 5 stars

The customer service agent was great and helpful in regards to getting me the right help and solution for my dilemma. The company made the whole process easy and they got the best result for my situa... See more

Company replied

Rated 5 out of 5 stars

IVA HELP LTD and James have been a lifesaver. When I called I spoke to James and told him my circumstances, he was professional, but also kind and understanding. I was so scared when I made the firs... See more

Company replied

Rated 5 out of 5 stars

I spoke to an advisor called Chris, who couldn’t have been more helpful if he tried! He put me at ease from the get go in what was a very difficult situation and went above and beyond to sort out a... See more

Rated 5 out of 5 stars

What a great service James Baker went above and beyond like I haven’t seen before. He put my mind at ease for the full process and in the end got to the final conclusion I was hoping for . Would de... See more

Rated 5 out of 5 stars

Highly recommend this company to help deal with your finances there are so many options available, Honestly couldn’t of thanked Donna anymore then I have for being so helpful & talking me through al... See more

Rated 5 out of 5 stars

I can’t thank these people enough the help they have given me is out of this world so fast and stress free it’s a weight lifted off my shoulders if anyone needs any help I would highly recommend here... See more

Rated 5 out of 5 stars

Andy made everything so easy and manageable! He did all the leg work, keeping in contact when needed and a really friendly and helpful attitude. I feel soooo much better now iv finally got my finances... See more

Rated 5 out of 5 stars

Donna has been amazing throughout the whole process, from the very first phone call she made me feel heard, valued and supported, I can’t thank her and the company enough for helping me get back in co... See more

Rated 5 out of 5 stars

The lady was very very helpful, she certainly lifted a huge weight off my shoulders, I just hope all is OK, and that we get our lives back on an even keel, thank you .

Company replied

Rated 5 out of 5 stars

Donna was very professional and helpful. She made the process very easy to understand for me and my partner. Would recommend very highly. I feel like a weight has been lifted from shoulders. Excelle... See more

Company replied

Rated 5 out of 5 stars

The iva team are extremely patient kind understanding and very helpful. They explained everything in great detail and keep you updated every step of the way. Highly recommend using iva if you need pro... See more

Company replied

Rated 5 out of 5 stars

Really helpful staff put me at my ease at a really worrying time and have kept in contact so I know what's happening all the time Could not recommend these people enough Cameron has been brilliant... See more

Company replied

Rated 5 out of 5 stars

Brilliant costemer service great full to all the staff for there help couldn't ask for any more help been really polite on the phone and going above and beyond to help me

Rated 1 out of 5 stars

They did not do the job properly and one of the bailiffs are still coming to my house asking for money when it should have been sorted according to them. When I have been trying to message them a num... See more

Company replied

Rated 5 out of 5 stars

Lee made me feel very at ease brilliant contact always there when you need him a credit to the company and cir my stress levels in half very commendable thank you very much Lee

Rated 5 out of 5 stars

I contacted This Company in dispair as my Credit Card Debt was spirraling out of control. I spoke with a guy called Chris who assured me he would do everything to assist and this he done. He dealt wit... See more


Company details

  1. Debt Relief Service

Written by the company

Fully Licenced Insolvency Practice helping people clear their unsecured debts Our friendly advisors offer a listening ear and impartial advice on all solutions available, both formal and informal. When you contact us we will help you to identify what options you have available to address your debts. We understand how worrying and stressful debt can be. Everything you say will be treated in confidence and we will never judge you or your circumstances.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended didn’t take long to sort out

I rang Iva help ltd and was helped through the process by Donna and Andy for the first time in years I’m not scared to answer the door very helpful and compassionate about my situation I now have a Iva with affordable monthly payment can’t reccomend enough really happy things are finally sorted out and I can move forward without the worry of creditors turning up at my door explained all my options and helped me come to the decision that would work best for me my only wish is I had contacted them sooner many thanks guys x

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Found really helpfull my problem was…

Found really helpfull my problem was resolved and wasnt judge mental helped me from the start to the end the guy was fantastic so relieved i spoke to him as was in a right state and panicke so thank you do very much would highly recomened

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Rang a couple of days ago

Rang a couple of days ago, as I was struggling financially with debts, I spoke to a lovely man called Andy, received no judgement from him and he explained things in major details so I understood fully! Just want to thank Andy as just speaking to him made me feel that bit lighter and better about my situation. Thank you so so much Andy! I appreciate all of your help

30 March 2026
Unprompted review
Rated 5 out of 5 stars

THANK YOU IVA HELP!

They guys at IVA help were nothing but great. Understanding, clear and very helpful they made a very stressful time that little bit easier. They done all the leg work and have got my in to a position where I’m able to manage my payments and start to move forward in life.

Very grateful and highly recommend them, in particular Donna and Asif who I dealt with

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Steve

Well a few weeks ago it took a lot for me to call this number months years and thank god I ended with the most helpful kind reassuring man Steve I can’t thank him enough step by step was on the other end of the phone even late at night when I had the knocks on the door thanks to Steve I can now sleep at night and enjoy been at home I never can say thank you enough for been so patient with me

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Andy was absolutely amazing he…

Andy was absolutely amazing he explained everything in clear detail and made sure I understood fully. He helped me get the best plan for me and now I feel so much better. Amazing service.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

5 star customer service

I had Cameron helping me today and i must say he's Really friendly and helpful made the whole process straight forward and stress free.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

After a less than great experience with…

After a less than great experience with a similar company, I was reluctant to start the process again. But with my debts mounting and ongoing communication from creditors, I felt like I had to make the jump. From my very first call with Andy, I was immediately put at ease and knew I was in good hands. He has been reassuring, professional and completely non-judgmental throughout. When there were obstacles, he really went above and beyond to help find the best possible solution for me.

Thanks to his approach, I’m feeling much more optimistic about moving forward. I would definitely recommend.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

I was quite nervous about approaching…

I was quite nervous about approaching anyone about my debt problems, but as soon as I made contact with IVA Help Ltd my mind was instantly put at ease by the wonderful 'Chris' who guided me through the process - from beginning to end. He explained everything to me perfectly, allying a few fears I had along the way, and was always there to hand if I had any worries or questions. They kept me up to date with how my application was going throughout the whole process. IVA Help Ltd are a very professional, approachable and understanding company. Access to their portal is easy and makes everything about managing my IVA simple. I'm so glad I got in touch and thank everyone involved for making it a very painless process.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

I contacted This Company in dispair as…

I contacted This Company in dispair as my Credit Card Debt was spirraling out of control. I spoke with a guy called Chris who assured me he would do everything to assist and this he done. He dealt with my queries in such a professional manner I thought it was a scam. I wish to thank him for his help so far. This Company Warrants 5 Stars.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful and makes the whole…

Very helpful and makes the whole process at ease,highly recommend them for help with debt,Andy was so helpful

20 March 2026
Unprompted review
IVA HELP LTD logo

Reply from IVA HELP LTD

Thank you for the kind words, much appreciated

We are glad to of helped

Rated 5 out of 5 stars

Great Advisor Andy

I had a great experience with this company I dealt with Andy and from the moment he took my call put me at ease explained everything I needed and answered all questions giving me WhatsApp to message at any point also was fully understanding when I had issues getting all information to him and also kept me informed fully through the whole process , not only was he professional he was polite , understanding and went at a pace that wasn’t pressured and made the whole process seem less from start to finish .

23 March 2026
Unprompted review
IVA HELP LTD logo

Reply from IVA HELP LTD

We are so happy to of helped you,
We appreciate the kind words

Rated 5 out of 5 stars

I experienced great customer…

I experienced great customer care/service through out this whole application process. It was easy and felt so much relief i cant recommend them enough

18 March 2026
Unprompted review
IVA HELP LTD logo

Reply from IVA HELP LTD

We are so happy to of helped you,
We appreciate the kind words

Rated 5 out of 5 stars

I reached out for help with my…

I reached out for help with my situation and spoke with a fantastic member of staff James Baker who couldn't help me more
He explained everything with great detail so was easy to understand as I was in a bad place financially mentally.
First class service fantastic staff thanks liam 👍

17 March 2026
Unprompted review
IVA HELP LTD logo

Reply from IVA HELP LTD

Thank you for the kind words, much appreciated

We are glad to of helped

Rated 5 out of 5 stars

Amazing team at IVA!

After worrying for so long about my financial struggles I nervously contacted IVA not 100% sure on what to expect.
I was put in contact with a gentleman called James who was amazing from start to finish. He offered me help, support & guidance throughout. He wasn’t judgemental at all, in fact the complete opposite. James made me feel at ease, contact was brilliant, fast and efficient. I couldn’t ask for more he has made me realise there is light at the end of the tunnel. My case started on 18th February 2026 and I have just had it confirmed my IVA has been approved 16th march 2026!! Thank you James and your team at IVA. Very very grateful.

18 February 2026
Unprompted review
IVA HELP LTD logo

Reply from IVA HELP LTD

We are so happy to of helped you,
We appreciate the kind words

Rated 5 out of 5 stars

Very Helpful a d friendly Andy was…

Very Helpful a d friendly Andy was amazing he really helped explained everything and went through all my options

15 March 2026
Unprompted review
IVA HELP LTD logo

Reply from IVA HELP LTD

Thank you for the kind words, much appreciated

We are glad to of helped

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look