Free2Learn Reviews 119

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

I did the Team Leading course with them, the one with three different subjects, Customer Service, Retail Knowledge and Team Leading. They didn’t get my name right on the certificates and I made a comp... See more

Rated 1 out of 5 stars

I recently completed an SIA door supervisor course through my job centre and free2learn. I started in November 2023, completed 3 pre courses they insisted we take and then the SIA course and practica... See more

Rated 1 out of 5 stars

There is nothing constructive I can add. There is nothing that is being done regarding the truly awful state of affairs @Free2LearnUK. Having done the SIA course I am still, two years later, without t... See more

Company replied

Rated 1 out of 5 stars

AVOID at all costs. Started in Sept 2024 which was suppose to be a 5 week course. 4 months later still no qualification, certificates or badge and licence. Emails and phone calls never get answered. O... See more

Company details

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Written by the company

Free2Learn gives you the skills you need to find work and achieve your potential. We aim to provide quality training, fully funded, in a friendly and supportive environment. Since 2010, our mission has remained simple: build skills, build communities, grow stronger together. Contact: Phone: +44 20 8525 9430 Email: customerservice@free2learn.org.uk


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1.7

Bad

TrustScore 1.5 out of 5

119 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Never a dull moment

I have thoroughly enjoyed the courses, Alexis is a great tutor and never a dull moment with her. She keeps you engaged, you are very free to ask WHATEVER questions not worrying about if its silly or not.
As a result of these courses, I am more confident.
Thank you very much.

27 May 2022
Unprompted review
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Reply from Free2Learn

That is wonderful to hear! We wish you all the best for the future. Regards, Customer Service Team

Rated 4 out of 5 stars

Myself Francy d costa

Myself Francy d costa, and my teacher Alexis Broomfield, she was a lovely and a fab teacher. Was very comfortable . Free2learn is a lovely platform to learn.
Thank You

26 May 2022
Unprompted review
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Reply from Free2Learn

That is wonderful to hear! We wish you all the best for the future. Regards, Customer Service Team

Rated 5 out of 5 stars

My experience with LaVonne

My name is Kingsley Abananne, a of English and Maths entry 3, LaVonne happened to be my teacher.
LaVonne is one of the best teacher I have ever met. She is a very good, loving and caring person. LaVonne will go to any length to make sure that you understand what is been taught.
I wish, LaVonne will be my teacher in my next level.

21 May 2022
Unprompted review
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Reply from Free2Learn

Thank you for your comments. We wish you all the best for the future. Regards, Customer Service Team

Rated 5 out of 5 stars

Best of all

The teaching was awesome and understandable . the teacher is friendly and accommodating . She always asked the student if they understand the topic and if they needs more time to go through any topic she teaches . free to learn are the best . I really enjoyed my class with them and learn new thigs regarding the subject I was teaching. Best teaching and accommodating tutor create time for the student

19 May 2022
Unprompted review
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Reply from Free2Learn

Thank you for your comments. We wish you all the best for the future. Regards, Customer Service Team

Rated 5 out of 5 stars

I use lots of different online…

I use lots of different online education options. Free2Learn is my favorite. Their quality is unmatched. The Teacher’s I've had have all been great. I hope I can continue taking more courses . I just hope I had the time. I had a great experience.

19 May 2022
Unprompted review
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Reply from Free2Learn

Hi Sara! Thank you for giving us a 5-star rating. We are so happy you had an amazing experience with us.

It would be great if you could also leave us review on https://g.page/r/CX26M1Stj2NVEAg/review

Rated 5 out of 5 stars

Learning was interactive and engaging

Learning was interactive and engaging. Lessons were via zoom but my tutor Lavonne, made it very interesting that I felt as though I was in the classroom physically. Support from her was very helpful and beneficial and she is passionate about helping every student achieve the aims of each topic. She makes sure we are all on the same page before moving on to the next topic. I will not hesitate to recommend her to anybody who wants to develop him or herself.

18 May 2022
Unprompted review
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Reply from Free2Learn

Hi Elizabeth! Thank you for giving us a 5-star rating. We are so happy you had an amazing experience with us.

It would be great if you could also leave us review on https://g.page/r/CX26M1Stj2NVEAg/review

Rated 5 out of 5 stars

Free to Learn is the overall best…

Free to Learn is the overall best experience I have had to date with any organisation of this kind. The standard of training is better than some of the privately run in house schemes of which I have previously participated. I was genuinely surprised at the level of support, personal encouragement, time and care taken to further myself and the other students. The facilities were great and made accessible for very enthusiatic students, so it was sometimes possible to come early and catch up. If a student is hard working and respectful these people will go the extra mile. Nothing but praise and gratitude. Thank you Free to Learn. - Steve

9 May 2022
Unprompted review
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Reply from Free2Learn

Hi Steve! Thank you for giving us a 5-star rating. We are so happy you having an amazing experience with us.

It would be great if you could also leave us review on https://g.page/r/CX26M1Stj2NVEAg/review

Rated 4 out of 5 stars

Looking forward and not backwards.

Looking forward to be learning much more from this Management and leadership course, i have never done anything like this before. But it helps when you have a good teacher who gives you the encouragement to interact.
And takes the time to give you reassurance that if you do not understand something she is there to help.
Thank you Lavonne sinclair early days still but looking forward to them.

9 May 2022
Unprompted review
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Reply from Free2Learn

Hi Patsy! Thank you for giving us a 4-star rating. We are so happy you having an amazing experience with us.

It would be great if you could also leave us review on https://g.page/r/CX26M1Stj2NVEAg/review

Rated 5 out of 5 stars

First lesson, engaging & educational.

I have just had my first lesson with Lavonne and she was very helpful and engaging, kept the lesson interesting, i'm excited for the future.

7 May 2022
Unprompted review
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Reply from Free2Learn

Hi Ellington! Thank you for giving us a 5-star rating. We are so happy you having an amazing experience with us.

It would be great if you could also leave us review on https://g.page/r/CX26M1Stj2NVEAg/review

Rated 5 out of 5 stars

Excellent experience

Very proactive and supportive team, well experienced tutor with excellent skills in training, I highly recommend Free2Learn.

6 May 2022
Unprompted review
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Reply from Free2Learn

Hi Dr. K.C! Thank you for giving us a 5-star rating. We are so happy you had an amazing experience with us.

It would be great if you could also leave us review on https://g.page/r/CX26M1Stj2NVEAg/review

Rated 1 out of 5 stars

I just started my course this week

I just started my course this week. I already have some concerns. I applied for the forklift course which is usually between 3-5 days. However I'm stuck doing a 4 week compulsory course in the following irrelevant subjects.
CV writing, searching for a job, interview skills and preparation for work. So I have to waste four weeks of my life before I even see a forklift. If I was put straight onto the forklift course I would probably have a job by the end of the week. These people are not helping anyone get back into work. Rather they are just wasting people's time and getting paid to do it.
I want to give a special thanks to to Tracy. She was really helpful with getting my CV into the right hands. Because of her I will be back to work soon.

3 May 2022
Unprompted review
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Reply from Free2Learn

Hi Daniel! I'm sorry to hear that you had this experience. We are working hard to ensure that all of our lessons are carefully curated to be both effective and engaging. We will do our best to look into your feedback and see how we can do better at providing the best learning experience for our users.

Rated 1 out of 5 stars

Finished courses 2 month ago and still…

Finished courses 2 month ago and still don’t got my certificate!! Shocking company!

24 March 2022
Unprompted review
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Reply from Free2Learn

I'm so sorry to hear about your experience. We will assist you in the best way we can if you can please give us your contact information we will try to help and reslove the issue. Once again, we are trying to improve our service. Your feedback is much appreciated. Our services will be improved shortly.

Rated 1 out of 5 stars

Go elsewhere

I expressed interest in taking a course but was unable to contact them due to illness. I received a disrespectful email. And my file was closed.

I should have listened to my friend when she warned me about how unprofessional they were. They should be looked into.

3 March 2022
Unprompted review
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Reply from Free2Learn

I'm so sorry to hear about your experience. We will assist you in the best way we can if you can please give us your contact information we will try to help and resolve the issue. Once again, we are trying to improve our service. Your feedback is much appreciated. Our services will be improved shortly.

Rated 5 out of 5 stars

My experience with free to learn got me…

My experience with free to learn got me in contact with a very nice and helpful woman called Kadian sterling who has been extremely helpful and still is.
My 6 day course was at Bridge training uk and it was very pleasant from day one, I can’t overstate enough just how wonderful the staff were very professional. My only bad experience I got out of it was not from the teachers but from a pupil who from day one seemed like he did not want to be there he was very confrontational throughout all six days to one of the teachers in particular and he said he was going to make a complaint about her which I hope he as not because she was very tolerant to this individual though-out the course even know he was contstantly rude to her.

25 February 2022
Unprompted review
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Reply from Free2Learn

Thank you for taking the time to provide feedback; we are delighted to hear that you had a wonderful experience.

Rated 1 out of 5 stars

Don't bother do SIA course with these…

Don't bother do SIA course with these thieves. They get money for the initial 3-4 weeks course from the college which they're supposed to pay for your SIA license with then they ignore you. They should be ashamed of themselves. I see them in the Hackney office walking around like they own the place but they're all a bunch of thieves. I will definitely be complaining this to Eastleigh College aswel. It was a waste of time doing them customer service courses. Its a shame the actual SIA instructors are ok but the office people are just a bunch of scammers. Shame on them

28 January 2022
Unprompted review
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Reply from Free2Learn

I'm so sorry to hear about your experience. We will assist you in the best way we can if you give us your contact information. Once again, we are trying to improve our service. Your feedback is much appreciated. Our services will be improved shortly.

Rated 1 out of 5 stars

Be prepared to have your patience tested

Recently done a Sia licence course with this mob passed the course in November got sent instructions through email you have to email a free 2 learn email address to get password to login to business account on Sia I was given This info just before everyone went on holiday for 2 weeks since them I have been ignored through emails and phone calls it's been two months now and by looking at the reviews on here it's looking like I'm nowhere near done 🤷‍♂️ I have now complained to the ESFA through the .gov website

20 January 2022
Unprompted review
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Reply from Free2Learn

I'm so sorry to hear about your experience. We will assist you in the best way we can if you give us your contact information. Once again, we are trying to improve our service. Your feedback is much appreciated. Our services will be improved shortly.

Rated 1 out of 5 stars

This company free2learn is a scam

This company free2learn is a scam and they will waste your time until they have got enough money from the government. Shirley eden is scum.

12 January 2022
Unprompted review
Free2Learn logo

Reply from Free2Learn

I'm so sorry to hear about your experience. We will assist you in the best way we can if you give us your contact information. Once again, we are trying to improve our service. Your feedback is much appreciated. Our services will be improved shortly.

Rated 1 out of 5 stars

Unprofessional & Worse to work with

I had attended SIA course through them, 2 Weeks ago i received Text to register myself on SIA website and they will send a link to complete Application but after texting them back and Emailing them of screenshot of my SIA account still not received any reply even call them few times but the answer i receive, concern person will call you back but no reply or call at all, They are getting money from the Government but because delay of documents not able to start work. Government should also look into these matters because these unprofessional companies government losing manpower shortage and lose of Taxes. Very poor customer service and will not recommend anyone to go through with them in any educational or professional course.

21 December 2021
Unprompted review
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Reply from Free2Learn

I'm so sorry to hear about your experience. We will assist you in the best way we can if you give us your contact information. Once again, we are trying to improve our service. Your feedback is much appreciated. Our services will be improved shortly.

Rated 1 out of 5 stars

Finished my Business administration…

Finished my Business administration course 6 weeks ago and still haven't received my certificate. Sent emails and no reply. Very disappointed with their lack of customer service. They need to practice what they preach.

18 December 2021
Unprompted review
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Reply from Free2Learn

I'm so sorry to hear about your experience. We will assist you in the best way we can if you give us your contact information. Once again, we are trying to improve our service. Your feedback is much appreciated. Our services will be improved shortly.

Rated 5 out of 5 stars

Free2Learn Doncaster

Having brain surgery learning new skills have proven difficult in the past but thanks to Free2Learn at Doncaster, I've learned new ways to overcome my hurdles. They were all great staff, Fantastic friendly atmosphere and very helpful to those that have difficulties/disabilities. Will definitely Recommend them.

17 December 2021
Unprompted review
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Reply from Free2Learn

We thank you for your kind comments and wish you the best for the future. Regards, Cuatomer Service Team

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