Free2Learn Reviews 119

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

I did the Team Leading course with them, the one with three different subjects, Customer Service, Retail Knowledge and Team Leading. They didn’t get my name right on the certificates and I made a comp... See more

Rated 1 out of 5 stars

I recently completed an SIA door supervisor course through my job centre and free2learn. I started in November 2023, completed 3 pre courses they insisted we take and then the SIA course and practica... See more

Rated 1 out of 5 stars

There is nothing constructive I can add. There is nothing that is being done regarding the truly awful state of affairs @Free2LearnUK. Having done the SIA course I am still, two years later, without t... See more

Company replied

Rated 1 out of 5 stars

AVOID at all costs. Started in Sept 2024 which was suppose to be a 5 week course. 4 months later still no qualification, certificates or badge and licence. Emails and phone calls never get answered. O... See more

Company details

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Written by the company

Free2Learn gives you the skills you need to find work and achieve your potential. We aim to provide quality training, fully funded, in a friendly and supportive environment. Since 2010, our mission has remained simple: build skills, build communities, grow stronger together. Contact: Phone: +44 20 8525 9430 Email: customerservice@free2learn.org.uk


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1.7

Bad

TrustScore 1.5 out of 5

119 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

It’s the best place to learn makeup

It’s the best place to learn makeup. I have become very confident and effortless in doing makeup. The skills and techniques taught here are just amazing. The mentors are great. They helped us bring our inner creativity and enhance skills. I’m so grateful I chose free2learn.

11 July 2023
Unprompted review
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Reply from Free2Learn

We thank you for your comments. Regards, Customer Service Team

Rated 5 out of 5 stars

I would like to commend the English…

I would like to commend the English class for its exceptional commitment to fostering strong communication and language skills. The teacher's ability to engage students through interactive discussions and thought-provoking activities has significantly improved my understanding and appreciation of the English language. The curriculum is well-designed, incorporating a diverse range of literary works and writing exercises that effectively enhance both reading comprehension and written expression. The teacher's dedication to providing timely and constructive feedback on assignments has been invaluable in my growth as a writer. Overall, this English class has not only expanded my knowledge but also instilled a genuine love for the subject.

I want to express my gratitude for the exceptional mathematics class that I have been fortunate to be a part of. The teacher's expertise and enthusiasm for the subject have made complex mathematical concepts accessible and engaging. The class structure allows for a balance between theoretical knowledge and practical application through numerous problem-solving exercises. The teacher's patience and willingness to address individual questions and concerns have greatly contributed to my understanding of mathematical principles. Moreover, the class materials and resources provided have been comprehensive and helpful in reinforcing the concepts covered in lectures. This mathematics class has not only improved my numerical abilities but has also nurtured my logical thinking and problem-solving skills, which will undoubtedly benefit me in various academic and real-world scenarios.

23 June 2023
Unprompted review
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Reply from Free2Learn

It sounds like your Free2Learn experience was a successful one! We thank you for your comments and wish you the best for the furture. Regards, Customer Service Team

Rated 5 out of 5 stars

I did the Maths and English course

I did the Maths and English course. Before I began this I was worries because there was some bad feedback, but I am very grateful I did it. My English and maths skills are not the best but I became more confident and developed these skills further than I could have imagined, I applied some of these skills to my daily and am very proud to have received the certificate which I can now call my own.
I am very grateful for the teachers who taught the course, they were patient and made the course very easy to learn! I 100% recommend

1 July 2023
Unprompted review
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Reply from Free2Learn

It sounds like your Free2Learn experience was a successful one! We thank you for your comments and wish you the best for the furture. Regards, Customer Service Team

Rated 5 out of 5 stars

Great environment and amazing teachers.

I’m just about to complete my nails training and I have to say that I’m very impressed with the care I’ve been receiving by the instructor. I’m enjoying and having a lot of fun while I learn. If you are like me looking to improve your skills or learning new ones this is definitely the right place.

10 July 2023
Unprompted review
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Reply from Free2Learn

Thank you for your comments which will be shared with your tutor! We wishyou the best for the future. Regards, Customer Service Team

Rated 4 out of 5 stars

High quality!!!

I highly recommend the English course. I've always wanted to improve my speaking and Free2Learn gave me more than a great confidence to speak, it expanded my vocabulary and prepared me for a better job experience.

4 February 2023
Unprompted review
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Reply from Free2Learn

It sounds like your Free2Learn experience was a positive one! We thank you for your comments and wish you the best for the furture. Regards, Customer Service Team

Rated 5 out of 5 stars

Learning experience? English course

As a one of the Free2learn students, who is already finishing my course, I can confidently share my experience and recommend to anyone who interesting to learn English. The Free2learn have become my second home, (home away from home☺️)I feel here comfortable and cared. The atmosphere at school is amazing, all the staff are so friendly, professional and warm welcoming. , I can clearly see how my english is improving.

1 June 2023
Unprompted review
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Reply from Free2Learn

It sounds like your Free2Learn experience was a successful one! We thank you for your comments and wish you the best for the furture. Regards, Customer Service Team

Rated 1 out of 5 stars

I swear to Allah this people are scam

I swear to Allah this people are scam, think twice before you join, they give you 4 to 5 weeks training.I swear to Allah wallah, you wasting your time once you join and they got money from government DWP, they don't don't care about you, after you finished the course you have to wait the exam at least near two months, you will be calling them two months to ask the when I am going to have exam,, they will ignore you.you are not going to pass because they need more money so they keep scamming you and DWP. if you cant get 7 days training or go to private so you can pay your self. You are absolutely wasting your time. when they get the money from government. they don't care about you,that is my experience. If I can give 0 wallah I will give them but not available. The people give them 5 star they work with them.InshaAllah I hope government find out and prosecute them.

24 June 2023
Unprompted review
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Reply from Free2Learn

Please contact customerservice.free2learn.org.uk should you require further assistance. Regards, Customer Service Team

Rated 1 out of 5 stars

Delayed at every stage. AVOID.

The only part of the course that wasn’t delayed was the 2 weeks online learning through zoom, this is where free 2 learn get their funding from.
The in class SIA course start was delayed.
Once finishing the course the door supervisor qualification was supposed to take 2 weeks to appear on the SIA website, it took over a month.
I’m still waiting for the payment for my licence, it’s been over 2 months since I’ve finished the course and there doesn’t seem to be an ending in sight. As soon as I mentioned the licence payment I stopped getting email replies, emails before that were replied to pretty quickly.

Good things about the course were facilities in the hackney free 2 learn building where the course took place. Also the tutor I had was excellent, man like Slav!

I honestly think that they delay everything so much so that people get exhausted with them and end up giving up or paying for the licence themselves, so that free 2 learn doesn’t have to pay out of their pocket for it.

I would avoid using them.

1 March 2023
Unprompted review
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Reply from Free2Learn

Please contact customerservice.free2learn.org.uk should you require further assistance. Regards, Customer Service Team

Rated 1 out of 5 stars

I completed my cctv course and SIA CP at Mare Street…

I completed my cctv course and SIA CP course handed in portfolios and the course advisors continually ghosted me, I've had to pay full amount to renew my badge.

This is disappointing as the free2learn learn staff themselves are excellent and I believe its about time they severed links with whomever is dragging down their reputation.

The majority of complaints come from SIA and the company is not even SIA.

This is absolutely disgusting I've been in and out of hospital and to be honest I wish I went with another provider or establishment that honours hard work and diligence.

My advice to anyone save yourself the anguish and pain don't do sia courses with Free2learn London use Slough or Doncaster or simply somebody else.

From September 2021 passing free2learn have ghosted me.

This is such a pity

19 January 2023
Unprompted review
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Reply from Free2Learn

Please contact customerservice.free2learn.org.uk should you require further assistance. Regards, Customer Service Team

Rated 1 out of 5 stars

Draconian type of management in my…

Draconian type of management in my opinion.
Very unwilling to do the smallest & easiest of requests.

I have recently changed my prefix (NOT GOVERNMENT NAME)
From Mr - LORD via the purchase of Scottish Land!
I have my title deed providing exact details of my purchase and entitlement to LORD Status.
I also have informed Natwest, An Official Bank, furthermore my credentials have already been changed with natwest & ALL of my evidence have been shown to FREE2LEARN!

Why is there still a problem?
This has completely let all of you down!
Not only have you shown poor leadership,
It also shows how bad your educational service must be.
You are CLEARLY uneducated on Prefixes & Tittles.

LORD J JACKSON

4 January 2023
Unprompted review
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Reply from Free2Learn

Please contact customerservice.free2learn.org.uk should you require further assistance. Regards, Customer Service Team

Rated 1 out of 5 stars

This is the second occasion I have…

This is the second occasion I have registered with Free2Learn over the last few years and not once have they bothered to contact me.

24 August 2022
Unprompted review
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Reply from Free2Learn

Please contact customerservice.free2learn.org.uk should you require further assistance. Regards, Customer Service Team

Rated 1 out of 5 stars

I was referred by the Jobcentre in…

I was referred by the Jobcentre in 09//21, for a CCTV cse, I did their 4 wks training(3/4, I had already done, please do not get me started on the team leadership(just fill in exam, that the instructor had given you the answered for- passed). I waited for 6 months before I got a certificate - Mar/2022, I got a CCTV cse in 07/22 - passed, going to be a long wait before you link account, I keep telling Jobcentre, and hopefully the owner will stop paying himself 3M a year.

30 July 2022
Unprompted review
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Reply from Free2Learn

Please contact customerservice.free2learn.org.uk should you require further assistance. Regards, Customer Service Team

Rated 5 out of 5 stars

the whole course was perfect and the…

the whole course was perfect and the support was the best too , she walk me , well the class thought the course and the feedback was 5/5 thank you so much Alexis Broomfield may god bless you

26 June 2022
Unprompted review
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Reply from Free2Learn

Thank you for your comments. We wish you all the best for the future. Regards, Customer Service Team

Rated 5 out of 5 stars

The four week course was excellent The…

The four week course was excellent The tutor Alexis broomfield was very kind and considerate always there for a help’ She was even helping some of the pupils that was struggling on her lunch break in her own time highly recommend ‘ great course and a few qualifications to show for it

23 June 2022
Unprompted review
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Reply from Free2Learn

Thank you for your comments. We wish you all the best for the future. Regards, Customer Service Team

Rated 5 out of 5 stars

I have recently attended a 4 weeks…

I have recently attended a 4 weeks specialist course (Fork Lift Operator Course).
Alexis was a fantastic tutor, very helpful, friendly, thoughtful and patient with everyone in her presentation on Customer Service, Retail Knowledge and Team Leading Skills course. Good Luck to her.

23 June 2022
Unprompted review
Free2Learn logo

Reply from Free2Learn

Thank you for your feedback! We wish you all the best for the future. Regards, Customer Service Team

Rated 5 out of 5 stars

I have recently concluded a 4 weeks NHS…

I have recently concluded a 4 weeks NHS digital skills course and I must say I was pleasantly surprised there was a lot to learn!
Alexis was a fantastic tutor, very engaging, friendly, thoughtful and patient with everyone in her presentation

27 May 2022
Unprompted review
Free2Learn logo

Reply from Free2Learn

Thank you for your feedback! We wish you all the best for the future. Regards, Customer Service Team

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