I previously gave the Hyper Pro a 3 star rating because of an issue I had with one of the small pads. The Freak Athlete team were quick to respond and solved the issue without delay. I love doing busi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery was lagging because of holiday season. Emailed on a Sunday, expecting an answer on Monday but received email on Sunday stating they will follow up with fedex on Monday. They really followed... See more
Company replied
Ordered the Hyper Pro after seeing it reviewed on YouTube. Delivery was very quick and the product is excellent. It’s exactly as advertised and exceeded my expectations in regards to build quality. O... See more
Company replied
I bought the Hyper Pro and I’m really impressed with the product. I also ordered their bench by mistake. Once I realized my mistake I contacted customer service and they refunded my money without any... See more
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Company details
About Freak Athlete
Written by the company
Originating from battling real-life injuries and pain, Freak Athlete aims to unlock your human potential.
Our mission is not just about creating workout equipment, it's about empowering individuals to overcome obstacles, break through limitations, and redefine what's possible.
If we can help one person get out of pain, prevent injury, or move better, then Freak Athlete will be a success.
Check us out on socials or at freakathlete.co!
Our mission is not just about creating workout equipment, it's about empowering individuals to overcome obstacles, break through limitations, and redefine what's possible.
If we can help one person get out of pain, prevent injury, or move better, then Freak Athlete will be a success.
Check us out on socials or at freakathlete.co!
Contact info
United States
- support@freakathlete.co
- freakathleteessentials.com
4.6
Excellent
999 reviews
Replied to 27% of negative reviews
Typically replies within 1 week
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Refunded my shipping after showing them…
Refunded my shipping after showing them that google said they had free shipping. They didn't have to do that, but they did.
22 October 2025
Unprompted review
Reply from Freak Athlete
That’s exactly what we aim for: doing right by our customers even when it’s not required. Appreciate you calling it out!
Great customer service
Great customer service, addressing the issue fully and sending me a short term and permanent fix later on
3 October 2025
Unprompted review
Reply from Freak Athlete
Glad we could get that sorted for you both short and long term. Appreciate you sticking with us!
Friendly & Responsive
Disclaimer: item only just ordered, so review pertains to customer service not yet the products.
Great experience so far, friendly and responsive team who went above and beyond to help. Excited to get the Hyper Pro set up! Happy to share more feedback once I’ve had some time with it.
16 October 2025
Unprompted review
Reply from Freak Athlete
Appreciate the kind words and your excitement! We’re glad the team could help, and we’ll be here if anything comes up once it arrives.
Your team is very supportive and…
Your team is very supportive and helpful. Quick replies and clear answers.
Thank you
10 October 2025
Unprompted review
Reply from Freak Athlete
Glad we could be there when you needed us, always happy to help!
Great customer service
Great customer service, fast response! Awesome ppl
10 October 2025
Unprompted review
Reply from Freak Athlete
Appreciate that! We’ve got a great team behind the scenes, glad you felt the support.
Nice that my comments were responded to.
7 October 2025
Unprompted review
Reply from Freak Athlete
We appreciate you taking the time to leave them!
Reply from Freak Athlete
Love to hear that. Means a lot!
Excellent Prompt Service
Excellent Prompt Service
Had a query about an order - e-mail was answered within minutes. Great Customer Service.
8 October 2025
Unprompted review
Reply from Freak Athlete
That’s what we like to hear! Glad the team was able to help so quickly: we’re always here if you need anything else.
Great Products, great customer service
Great product (Hyper Pro) and outstanding customer service!Very quick to reply to any questions I've asked.
8 October 2025
Unprompted review
Reply from Freak Athlete
Appreciate you saying that! We try to be just as responsive as the Hyper Pro is versatile. Let us know if anything else comes up.
Great customer service!
1 October 2025
Unprompted review
Reply from Freak Athlete
Thanks for the shoutout! We’re always glad to hear when the service stands out. Happy training!
I really can't say enough good things…
I really can't say enough good things about this company. The products are suburb and the instructional videos to show how to use the product and put it together are great. I have only had to contact customer service once (I had a broken knob) and Angel was able to help me out quickly. Great company, great people.
24 September 2025
Unprompted review
Reply from Freak Athlete
We really appreciate you taking the time to share this. It’s great to hear the products and instructional videos have been helpful, and that Angel was able to get you taken care of quickly when you needed support. We’ll keep working hard to make sure your experience stays just as positive going forward!
Great product and top customer service!
20 June 2025
Unprompted review
Reply from Freak Athlete
Thanks so much! That means a lot to us: we’re glad you had a great experience all around.
Great product but customer service is poor
I received the Hyper Pro (from the UK website) and multiple attachments last week. The product itself is solid and assembling it was really easy thanks to the instructions they include.
However, while this is a great piece of equipment, it isn't right for me for a couple of reasons, so I have decided to return it. The website says that I have 30 days to return the product, regardless of the reason (and this was a major factor in why I decided to buy it).
I have emailed them twice now as well as messaged them on Instagram, and no response. This despite the fact that I messaged them about a question I had about something else and they responded within 24 hours.
It's a shame that such a good product is let down by this really poor customer service.
15 May 2025
Unprompted review
Reply from Freak Athlete
Thanks for taking the time to share your experience, Sarah. We’re really sorry again for the delay in getting back to you and for the frustration caused during your return process. That absolutely isn’t the level of communication we aim for, and we’ve taken this situation seriously internally to help prevent it from happening again.
That said, we’re glad we were able to fully process your return and refund, and we appreciate you giving the equipment a shot. Wishing you all the best, and if anything changes down the road, we’ll be here.
All the equipments are…
All the equipments are available!!Amazing stuff,less rush
14 May 2025
Unprompted review
Reply from Freak Athlete
Thanks so much for the kind words! We’re glad to hear everything arrived and that you're enjoying the setup.
What a fantastic company!
What a fantastic company!
I have bought the Nordic Hyper Pro and honestly my best bit of gym equipment. I have the Glute Ham Developer, the leg developer and the upper body developer and this kit is awesome. It feels so high-end and easily the best home leg set-up you'll get. I've just seen the belt attachment that has just been released which I will be buying!
Keep developing new attachments FA Team! Excited about my home gym future!
18 March 2025
Unprompted review
Reply from Freak Athlete
This is amazing to hear — thank you so much for the kind words and support! We're thrilled that the setup has become such a key part of your training, and it's awesome to hear you're already eyeing the new belt squat attachment. We've got more in the works, so stay tuned — your home gym is only getting better from here!
The product is great and the customer…
The product is great and the customer service is excellent.
Cant recommend this company more - so helpful and friendly when contacting them.
Product is expensive but very versatile and high quality.
7 April 2025
Unprompted review
Reply from Freak Athlete
Thank you so much for the kind words! We’re thrilled to hear you’re enjoying the product and had a great experience with the team. Means a lot that you’d recommend us: we’re always here if you need anything!
Above and beyond, treating their customers right!
Outstanding customer service who helped me with early access to a discount. Then their true colors showed when the discount actually end up being bigger than they thought it would be and they reach out to me letting me know they were issuing a refund for the additional discount amount without me needing to ask. Talk about a company doing the right thing for their customers. Hard to find these days!
17 March 2025
Unprompted review
Reply from Freak Athlete
This is what we’re all about! We’re so glad that came through in your experience. Doing right by our customers is always the goal, and it means the world to hear it appreciated like this. Thanks for being part of the Team Freak!
The Hyper pro and Freak Athletes outstanding team.
I had done a ton of research on their original hyper pro machine years ago and always wanted to purchase it but didn’t get around to it due to not having a place to put it. Years later they came out with the hyper pro machine 2 and I was confident this would be exactly what I needed in my gym. A few things I was worried about stopped me from just buying it though. The first one was would it be tough enough to be used by people who may not have ever even seen this piece of equipment and two how would the shipping and building of it be handled. I reached out via email and was sent to Josh who called me to chat about it. I can’t even begin to express how helpful and nice Josh was at every step of this process. He explained the hyper pro to me and all the benefits and how it’d be a perfect fit for my gym. I ended up going through with the purchase and we had a day set for me to be at the gym to pick it up. Unfortunately the shipping company they were using was slower than expected and didn’t get the message to ship it to me. I was fine with this but it was a bit of an inconvenience and instead of just letting it slide Josh gave me a full refund on my shipping. He didn’t need to do that and the fact that he did showed me how confident he was in the product and dedicated to keeping his customers happy. The hyper pro showed up and was packaged really well. I had no issues with broken pieces or scratches. The building of the hyper pro is also a breeze thanks to the step by step video they link you to via a card that comes in the packaging. I’ve been using the hyper pro with one of my clients who has specifically had lower back pain for years now and has tried everything from acupuncture, to massage therapy, and even a chiropractor and he says hands down the hyper pro is the reason why his back finally went from an 8 for pain down to a 1 and we’ve only been using it for about two months! He says he goes days without noticing it and if you’re someone who has lower back issues you need to look into this product. Thank you for all the help and for making such a fantastic product it’s well worth the money.
6 November 2024
Unprompted review
Reply from Freak Athlete
Hey Sam, it’s Josh.
I can’t thank you enough for taking the time to share this. It’s incredible to hear how much the Hyper Pro has been helping you and your clients—especially the one you mentioned with the back pain. That kind of result is exactly why we do what we do, and I’m thrilled it’s making such an impact.
I remember working with you to make sure everything was set up just right, and I’m so glad it all came together smoothly in the end. It’s really important to us that every customer feels confident in their purchase, and it means the world to know we were able to help make this a great fit for your gym.
Thank you again for the kind words and for trusting us with this. If you ever need anything, don’t hesitate to reach out—I’m always here to help!
They are scammers
They are scammers, since 1.1 telling me they shipped my leg developer but didnt. They made frim their side “new order” to just postpone delivery!!! Dont buy anything
15 January 2025
Unprompted review
Reply from Freak Athlete
I want to start by offering my sincerest apologies for the experience you’ve had with us. We completely understand your frustration, and I deeply regret the delays and lack of clear communication about your order.
We’ve been trying to reach out to you via email and DM to address your concerns and provide updates, but it’s clear we didn’t do enough to make sure you felt supported throughout this process. For that, I’m truly sorry.
I also wanted to let you know that, as of today, January 21, your Leg Developer has been delivered. I take full ownership of the delay and the fact that we didn’t meet the timeline we originally promised. There’s no excuse for how this was handled, and I can’t apologize enough for the inconvenience and disappointment it has caused.
Moving forward, please know that we are here to assist you with anything you need. Whether it’s questions about the equipment or any concerns that arise, don’t hesitate to reach out. I hope that despite this rocky experience, you’ll give us the chance to regain your trust.
Thank you for your patience, and again, I’m deeply sorry for the trouble this has caused.
I ordered the Hyper Pro
I ordered the Hyper Pro, GHD Attachment × 1 and Leg Developer Attachment + Upper Body Kit Bundle × 1 Nov 25th. They promised shipping is until 30th Nov.
Today Jan 10. the Leg Developer Attachment has been delivered. But the Hyper Pro is still nowhere. They sent me a tracking link. But there is absolutely no movement. Since Nov 29. It even looks like the shipping company never got the packets. The support/service is poor! They just check the tracking link, which doesnt solve the problem. It's super frustrating and disappointing.
10 January 2025
Unprompted review
Reply from Freak Athlete
Hi Florian,
I want to sincerely apologize for the poor experience you've had with us and the frustration caused by the delays, miscommunication, and lack of clarity regarding your order. As a small business, we pride ourselves on providing exceptional service, but in this case, we fell short.
After much back and forth and persistent effort from our team, I’m relieved to see that your full order, including the Hyper Pro, has finally been delivered as of January 20. However, I understand that the extended delay, especially when it came to resolving the shipping and customs issues, caused unnecessary stress and disappointment.
This situation is entirely on us, and I deeply regret that our efforts to provide updates and resolve the issue did not meet your expectations. The complications with shipping to Switzerland, including customs requirements, should have been addressed more proactively to prevent such a long and frustrating experience for you.
I hope you’re now able to enjoy the equipment fully, and I’d like to emphasize that we’re here to support you with any questions or concerns as you use it. Please don’t hesitate to reach out if there’s anything we can do to help.
We truly value your trust and are committed to improving from this experience so future customers don’t face the same challenges. Thank you for your patience, and we genuinely hope the equipment meets your expectations moving forward.
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