I previously gave the Hyper Pro a 3 star rating because of an issue I had with one of the small pads. The Freak Athlete team were quick to respond and solved the issue without delay. I love doing busi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivery was lagging because of holiday season. Emailed on a Sunday, expecting an answer on Monday but received email on Sunday stating they will follow up with fedex on Monday. They really followed... See more
Company replied
Ordered the Hyper Pro after seeing it reviewed on YouTube. Delivery was very quick and the product is excellent. It’s exactly as advertised and exceeded my expectations in regards to build quality. O... See more
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I bought the Hyper Pro and I’m really impressed with the product. I also ordered their bench by mistake. Once I realized my mistake I contacted customer service and they refunded my money without any... See more
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Company details
About Freak Athlete
Written by the company
Originating from battling real-life injuries and pain, Freak Athlete aims to unlock your human potential.
Our mission is not just about creating workout equipment, it's about empowering individuals to overcome obstacles, break through limitations, and redefine what's possible.
If we can help one person get out of pain, prevent injury, or move better, then Freak Athlete will be a success.
Check us out on socials or at freakathlete.co!
Our mission is not just about creating workout equipment, it's about empowering individuals to overcome obstacles, break through limitations, and redefine what's possible.
If we can help one person get out of pain, prevent injury, or move better, then Freak Athlete will be a success.
Check us out on socials or at freakathlete.co!
Contact info
United States
- support@freakathlete.co
- freakathleteessentials.com
4.6
Excellent
999 reviews
Replied to 27% of negative reviews
Typically replies within 1 week
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Always a pleasure to deal with ya’ll
Always a pleasure to deal with ya’ll! Great products and great customer service!
3 February 2024
Reply from Freak Athlete
Thank you so much for the amazing review! We're thrilled to hear that you've had such a positive experience with both our products and customer service. It’s always a pleasure to support you, and we truly appreciate your kind words. Let us know if there’s ever anything else we can do for you—happy training! 💪
Excellent customer service and product
I pre-ordered the Nordic Pro bench with the GHD pad, but because of a home renovation, the boxes sat un-opened and not used. About 2 months after delivery, when my gym room was ready, I assembled the Nordic Pro bench but noticed the Nordic pad (the main pad) was cut. The shipment was packaged very well, but this clearly happened in shipping and I was worried that because I let sit for so long I wouldn't receive a favorable response from the company. But I worried for nothing; they just asked for a picture of the damage and immediately shipped a new pad.
The product itself is incredible, I absolutely love the Nordic Pro and GHD. The assembly and 'how to use' videos are also excellent. Once my FM-6 arrives and is set up I'll probably look to order the leg developer attachment too.
The price point is a touch high, but know that you're getting an excellent product with a customer service team that has your back!
19 December 2024
Unprompted review
Reply from Freak Athlete
Thank you so much, Stephen! We’re so glad our team could make things right quickly and that you’re enjoying the Hyper Pro and GHD setup. Your feedback means the world to us, and we’re thrilled to hear how well it fits into your gym. The Leg Developer Attachment will be an amazing addition to your routine when you’re ready 💪 Thanks again for sharing your experience!
do not recommend
I ordered and paid for the freak athlete leg developer back in May, with a promise of delivery in September. That promise was bogus, and it was promised by Oct 30. It is now November, I have not received my product or correspondence from FA after attempting to reach out. A couple months ago, freak athlete promised a weekly update email on the let developer. That update lasted 2 weeks and I haven’t received an update since. I do not have my product that I paid for in full exactly 6 months ago next week. No matter which form of communication I’ve used, I get no response. I’ve been told several different things on several different platforms but the 1 main thing is obvious… all issues go ignored unless posted in a public forum that would affect their sales. The phone number provided for assistance? Ha! No response. I wish I could have my 1200$ back for the entirety of the Nordic hyper and I hope someone more tech savvy than me finds a way to get the word out this company sucks. Update: tried calling the number below (same as was advertised on the website) and still no answer
30 October 2024
Unprompted review
Reply from Freak Athlete
Hi Chris, I’m truly sorry to hear about your experience and the frustration with the delays and communication gaps. This is far from the standard we aim to uphold, and I apologize for any inconvenience this has caused.
If you ordered the Leg Developer in May with a promised ship date of October 30, it should've gone out by now and you should've received the tracking link in a separate email.
We understand how important it is to keep you informed, and we’ll work to make this right. Please call or text us 1-888-433-3489 (M-F 9-6PM EST) with your order number or email address so we can provide a clear update on your order and the next steps we’re taking to resolve this for you.
You can also DM us on socials @freakathlete.co, or email us at support@freakathlete.co. I hope we can set this right.
I recently I no longer trust the company
I recently purchased a Wheelbarrow Sled. The pull mode works fine, the push mode is awkward because of misaligned handle poles, and the wheelbarrow mode is basically unusable for workouts. When in wheelbarrow mode the sled forces you to walk oddly slanted in the direction of the bent R handle pole. This uneven walking gate makes using the wheelbarrow mode of the sled unnecessarily uncomfortable and workouts uneven. I can't believe the intended user experience of the wheelbarrow sled is meant to feel unsafe and uneven. I received an email from Benji the founder telling me difference should not be noticeable in use, sadly it is very noticeable. I have requested a refund based on their "30 day money-back guarantee" and have heard nothing. I was really excited about this product but I honestly can't recommend it and regret my purchase. I no longer trust the company due to lack of product support, no resolution on my issue from customer support, and how the founder Benji replied to my issue. I am also waiting on the leg developer attachment for the nordic and have very low confidence that I will ever receive it.
15 October 2024
Unprompted review
Reply from Freak Athlete
Great speaking with you and coordinating to help with the issue, Phillip! Glad we were able to get everything sorted out for you.
I ordered the freak athlete with the…
I ordered the freak athlete with the leg extension/ leg curl attachment over three months ago and I continue to get a delay email. I spent over $1000 dollars and still missing the most important piece of the equipment!!! First was supposed to be delivered in September but stated new update which delayed it to October waiting for the attachment to ship and just got another email stating customs is doing a audit I wish I never went through this company!!!!!
29 October 2024
Unprompted review
Reply from Freak Athlete
Hi there, I’m sorry that we’ve let you down with these delays on the Leg Developer Attachment. We ran into unexpected setbacks with shipping and customs that threw off our timeline, and I know that’s frustrating on your end. Our team is doing everything we can to speed things up and make this right.
Could you send us your order number at support@freakathlete.co or call us at 888-433-3489? That way, we can look into this further for you. Thanks for your patience while we work through this. Looking forward to hearing back.
The item I have received is well built…
The item I have received is well built and does what they say it does but I am still awaiting the leg developer. They said during original order in June it would be delivered in September but got delayed as they changed design without consulting customers if they were happy to wait longer. I am assuming so they could ship the new pro add-ons design. Two weeks out from the reviewed delivery date and they must delay it again due to packaging problems, it seems like constant delays. Customer service is really letting this product down.
22 October 2024
Unprompted review
Reply from Freak Athlete
Hey Daryl, thanks for sharing your thoughts with us. It’s awesome to hear the setup you’ve received is meeting expectations, but I’m sorry that we’ve let you down with these delays on the Leg Developer. We aimed to improve this attachment and didn't anticipate how this would impact our timeline—I totally get how frustrating that must be, especially with the extended wait.
Our team’s hustling to get everything out as quickly as possible, and we genuinely appreciate your patience as we work through this. If there’s anything more we can help with, or want to chat about this, shoot us a message at support@freakathlete.co or give us a call at 888-433-3489.
After writing a negative review this is the genuine review
After writing a negative review, I was contacted by the fonder of the the company who took everything in charge.
I was delivered with the wonderful machine which has an excellent built quality.
As a medical doctor specialist dealing specially with highly ranked athletes, I can certify that this engin has been well designed to strengthen, stretch and build all the postural chains muscles and I do highly recommend it.
This review will replace my previous one and I wish the best to the customers and the company.
Best regards
Doctor Kambiz SHARIF M.D.
1 October 2024
Unprompted review
Reply from Freak Athlete
Thank you so much for taking the time to update your review and share your experience. We’re truly grateful for your kind words and for giving us the opportunity to make things right. It means a lot to us that the quality and design of the equipment have met your expectations, especially from someone with your expertise in the field. We wish you the best in your practice and with your training, and we appreciate your support and recommendation!
Pretty awesome, but...
I would like to start by saying this is a great piece of kit, I use it way more than I thought I would. My only two complaints would be 1) the velcro GHD pad is not that secure, especially after a few uses (noted they have an update pad, but that's going to cost you to fix their design flaw).
The other complaint and is the reason for the 3 stars, is their crazy wait times on international shipping. I ordered a leg developer to attach to my other Freak Athlete machine in July.....3 months later my order is still being processed.
30 September 2024
Unprompted review
Reply from Freak Athlete
Hi Stu,
Thanks for taking the time out of your day to give the review!
First, we are sorry to hear that you are experiencing security issues with the velcro GHD pad. While we still stand by the version of the pad, it was created with the idea of making it as affordable as possible for us to make, and therefore as affordable as possible for our customers.
We did go ahead and make a new GHD pad, and this time, we spared no expense to make the best pad we possibly could. It costs us about 10x more to make, so it is sold as a separate attachment on our website, but for Nordic Hyper customers, we include the free Pro Upgrade Kit with purchase so you can make upgrades to your existing machine in order to match the capability of the new Hyper Pro! Here is a link for more information: https://freakathlete.co/products/ghd-attachment
I also want to apologize for the long wait time. We had to push back the release of the Leg Developer, as our Founder/CEO and Head of Product found some ways to improve the original model, and we wouldn't be able to accept the possibility of shipping out an item that could be improved.
For that reason, we delayed all Leg Developers and automatically upgraded everyone to the new model, free of additional charge. We did send out a few emails regarding the delay, and I apologize if you didn't receive them. If that is the case, make sure to let me know what your email is so I can add you to the list going forward!
Thanks again for the review, and we are glad you are getting plenty of use out of your product!
Speedy international delivery
Whilst initially communication was a little slow, Freak Athlete really upped their game. I had the Hyper GHD delivered to Germany and the speed at which they delivered was phenomenal. Great experience. Will check back in once I have used the product and provide an update!
19 August 2024
Unprompted review
Reply from Freak Athlete
Hi Markus,
Thank you so much for the review! We are glad that you received your item quickly! We know you'll enjoy your product and we can't wait to hear your update! Happy training :)
If I could give them no stars I would
If I could give them no stars I would. The customer service has been horrible. I have been trying to contact for 3 days and still have not received a response. I want to cancel my order and they shipped it.
20 August 2024
Unprompted review
Reply from Freak Athlete
Hi there!
I’m really sorry to hear about your experience and understand your frustration. It’s unacceptable that you’ve been trying to reach us for days without a response. I apologize for the inconvenience this has caused.
Please send us an email with your order number and any additional details, and I’ll prioritize resolving this issue for you immediately. If you still wish to cancel your order, I will do my best to assist with that, even if it has already been shipped.
Thank you for your patience, and again, I’m truly sorry for the trouble.
Poor customer service
Poor customer service, It’s been a month since I ordered a Nordic hyper and the leg developer and I still haven’t received anything. I have sent many emails regarding this and asking for a contact number, they do reply after 3~4 days giving me wrong links and order numbers, still clueless of where my order is and when I’ll receive my order and they’re yet to provide a contact number. 🤦♂️
27 July 2024
Unprompted review
Reply from Freak Athlete
Hi there!
I’m really sorry to hear about the delay and the issues you’ve faced with your order. I understand how frustrating this must be.
Please email us with your order number so I can look into this immediately. I will also ensure you receive accurate information and get in touch with the right department to resolve this as quickly as possible.
Regarding the contact number, I’ll make sure you have direct access to someone who can assist you more effectively.
Thank you for your patience, and I apologize again for the inconvenience.
Excellent customer support
I recently (02/07/24) purchased Nordic Hyper, but realised that I did not have space in my VERY small home gym for both this and and a regular bench. It did take customer support a little while to get back to me BUT once they did they were in constant contact and things started moving very quickly. They even refunded me the shipping cost which I wasn't expecting nor was I chasing for. Purely for these reasons, if I ever get a bigger home gym I will certainly be purchasing the Nordic Hyper.
2 July 2024
Unprompted review
Reply from Freak Athlete
Hi Suman,
Thank you so much for your kind words!
We’re glad we could help with your situation and appreciate your understanding about the initial delay. It’s great to hear that you found our support team responsive and that everything was resolved to your satisfaction.
We always aim to go above and beyond for our customers, so we’re happy to know you felt well taken care of.
If you have any questions, please feel free to reach out. We're here to help!
Poor communication and customer service.
I had purchased the Nordic Hyper on the 10th of May. It took over a month to arrive on the 20th of June, with no communication on expected delivery date. By this point, I no longer needed it as I had bought a full size GHD for my gym, so I requested a return.
They collected this on the 10th of July, and I am still waiting for a refund after 3 weeks.
This is a very poorly managed company.
1 August 2024
Unprompted review
Reply from Freak Athlete
Hi Rimon,
Thank you for sharing your experience with us.
We’re very sorry for the lack of communication and the delay you experienced. We understand how frustrating this must have been. Please know that this isn’t the experience we want for our customers.
We’ve already processed your refund, and we hope this resolves the situation to your satisfaction. If you have any further questions or concerns, please don’t hesitate to reach out.
Your satisfaction is important to us, and we appreciate your understanding. If you have any questions, please feel free to reach out!
The versatility of the machine is…
The versatility of the machine is great. It doesn't take up much space and the cost for right into my budget. However, there is a lot of movement during use which can make it feel unstable. But I love this product and look forward to receiving my leg extension/ leg curl attachment.
15 March 2024
Reply from Freak Athlete
Hi Keith,
Thank you for your feedback!
We're glad you’re enjoying the machine’s versatility and compact design. For the instability you mentioned, please ensure all knobs are securely locked to prevent any movement during use.
We appreciate your support and if you have any questions or concerns, please feel free to reach out!
Customer support growing pains…
I received my Nordic Hyper on June 12th. Because there were some minor issues, I contacted customer support and was kindly and swiftly promised to receive 2 replacement parts that would be sent to me within 2 weeks. Afterwards I haven't received any updates anymore. Not a single customer support e-mail has been answered after June 28th (I've sent 3 since). Also customer support doesn't answer my online chat requests. Last week (within my 30 days return period) I have opted for a complete return & refund, but so far also that request hasn't been answered. It appears as if customer support has somehow stopped functioning, even though the company looked very trustworthy based on all the positive review scores. I am still hoping all will be well (and I will update this review when that happens), but am becoming less en less confident that things will.
Update: last week I was finally contacted by customer support and explained that there had been a transition to a new CS-management system and for some reason my support requests hadn’t come through. My initial complaint now has been properly addressed/solved, so in the end all is well. Thank you and well done!
12 June 2024
Unprompted review
Reply from Freak Athlete
Hi M,
Thank you so much for updating your review and sharing your experience with us.
We sincerely apologize for the initial delays and lack of communication you experienced. It's great to hear that we were able to resolve your concerns, though we deeply regret that it took longer than expected.
Your feedback about the transition to our new customer support management system is invaluable, and we're committed to ensuring that future experiences are smoother and more responsive.
We appreciate your understanding and patience, and we're glad that everything has been resolved to your satisfaction. If there's anything else we can do for you, please don't hesitate to reach out.
Worked hard to make sure I was happy…
Worked hard to make sure I was happy with the order after some unfortunate assembly problems.
10 April 2024
Reply from Freak Athlete
Hi Geoff,
We’re really glad we could help get things sorted for you!
Thanks for your patience through the assembly issues, and we’re happy to hear you’re satisfied with your order. If you need anything else, we’re here to help!
Reply from Freak Athlete
Hi Nemil,
Thanks for the awesome feedback! We’re thrilled to hear you’re finding such great value in the Hyper Pro for your home gym.
If you have any questions or need anything else, feel free to reach out! Keep crushing those workouts!
I think this is a really cool piece of…
I think this is a really cool piece of equipment! I’m missing three screws and I really need them for it to be safe.
I wish the two pop up levers were safer when they go down. Someone it going to get hurt-loose a finger or toe. It’s a really cool idea though.
10 April 2024
Reply from Freak Athlete
Hi Catherine,
Thank you for your feedback!
We’re glad you think the equipment is cool, and we appreciate you bringing these concerns to our attention. We’ve sent out a replacement hardware pack, so the missing screws should be delivered to you by now. :)
Regarding the pop-up levers, we’ve placed safety precaution stickers on the base to help prevent any injuries when switching between modes. Your feedback is valuable, and we’ll pass it along to our product team for further review.
If there’s anything else you need, please don’t hesitate to reach out. We’re here to help!
Happy training!
Reply from Freak Athlete
Hi Javier,
Thank you for the feedback! We’re glad to hear you’re enjoying the sled and appreciate its durability.
If you need any further assistance, feel free to reach out!
Don’t purchase if you want to stay average.
Freak Athlete products are made for people who do not want to remain average. As a personal trainer, I loved the versatility of the products. I have purchased the Nordic mini and Nordic Hyper GHD. Both are phenomenal. The engineering of the Hyper GHD is amazing. I can’t wait for the Leg Developer attachment to arrive. At least 8 different moves using one piece of equipment is great for small spaces. Its plenty heavy for the largest people to use. I honestly cant say enough good about your products. Thank you. I will be purchasing more!
6 April 2024
Reply from Freak Athlete
Hi Jeffery,
Thank you so much for your incredible feedback! We're thrilled to hear that our products are helping you and your clients push beyond average. The versatility and engineering of the Nordic Hyper GHD are key, and we're excited that it's fitting so well into your training.
We can't wait for you to receive the Leg Developer attachment, and we truly appreciate your continued support. If you ever need anything, feel free to reach out—we're always here to help!
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