I previously gave the Hyper Pro a 3 star rating because of an issue I had with one of the small pads. The Freak Athlete team were quick to respond and solved the issue without delay. I love doing busi... See more
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One parcel arrived damaged, so I reached out to them. They responded very quickly and sent a replacement immediately. Outstanding support.

Reply from Freak Athlete
Thank you freak athlete, I recommend their product.

Reply from Freak Athlete
Delivery was lagging because of holiday season. Emailed on a Sunday, expecting an answer on Monday but received email on Sunday stating they will follow up with fedex on Monday. They really followed up all along the way. Pretty impressive in today’s world

Reply from Freak Athlete
Helped with problems. Price matched to their recent sale that happened right after purchase. And then the product was everything I wanted!!

Reply from Freak Athlete
I needed help with an issue on the hyper pro. Because I'm short I had trouble with the GHD attachment but they quickly resolved the issue with helpful direction on how to angle it in order to work for somebody my height. Very responsive and helpful.

Reply from Freak Athlete
Anytime we’ve had an issue we have received excellent prompt and fair service.

Reply from Freak Athlete
I asked for a discount for Black Friday after my purchase and they immediately credited my card $100. I couldn’t be more appreciative and I absolutely love the product anyways great team and great service.

Reply from Freak Athlete
I reached out to purchase an extra foot roller and the GHD package for my bench. The package was put together quickly and once I made the payment it shipped very quickly. It arrived in great condition and overall was a smooth transaction. A++

Reply from Freak Athlete
Awesome customer service. Sent me a new free pad after mine ripped early on. Didn’t know what was under warranty and almost didn’t reach out. Really glad I did as they responded quickly and were super helpful.

Reply from Freak Athlete
Great product. Better customer service. They really do appreciate their customers.

Reply from Freak Athlete
Really appreciate them reaching out to make sure I ordered the correct attachment. Otherwise I would’ve received the wrong part. Customer service was very responsive and helpful.

Reply from Freak Athlete
Super impressed with Freak Athlete’s customer service. They responded quickly and gave me the benefit of a discount that didn’t take effect until the day after I bought a product. I really appreciated it. Looking forward to what else Freak Athlete comes out with in the future.

Reply from Freak Athlete
This is well worth the money! The assembly video link made it easy to set up and the "how to" videos make it easy for my 14 year old daughter to use. Thank you!

Reply from Freak Athlete
I had an issue with my GHD attachment and reached out to freak athlete.
Quick response and the issue was resolved with a new part free of charge.
Very impressed with the customer service and helpful attitude of the people working at freak athlete

Reply from Freak Athlete
Amazing equipment, and even better customer support. Highly recommended 👌

Reply from Freak Athlete
I reached out with several questions about my recent purchase of the Hyper Pro. Customer service responded to me very quickly and helped me with my issues. Several components looked slightly different in the setup videos, but this was simply due to a design change. One item I thought I was supposed to receive was not included, but they clarified that as well noting that it had been discontinued but was only an early promotion deal. Nonetheless, since they had several of these items remaining in inventory, they sent me one for free even though I was willing to pay. Awesome product, awesome customer service!

Reply from Freak Athlete
Quick, helpful replies from support about an item I purchased on FB Marketplace that needed a replacement part. Absolutely love my Nordic Hyper!!

Reply from Freak Athlete
I am always thoroughly impressed with the responsiveness and thoughtfulness of the team at Freak Athlete. Whenever I need something they are always excellent and helpful. I’m very proud to be a customer and recommend them to everyone I know!

Reply from Freak Athlete
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