Florida Power & Light Company (FPL) Reviews 147

THEY NKT EVEN HERE. TOLD US THEY TOLD US THEY WOULD COME FIX OUR GAS 3 HOURS AGO. WERE A FOOD COMPANY WE CANT STAY CLOSED. TREAT IT LIKE AN EMERGENCY. FPL NEEDS NEW EXPLOYEES PRONTO

This is by far the worst website I have ever been on. If you try to call the number, all you get is promotional ads and bots...... How is a person supposed to view / pay their bill?

If I could give a zero rating that’s what they deserve or minus zero to FPL, They have no mercy, no compassion, no empathy.
this company FPL is the worst company ever existed, this company FPL knows we have no other choice for electric services, that’s why they show no remorse or have no humanity about them, they don’t care about kids, the elderly, the sick, or the handicapped, they are really hard up for less than $25 if you owe them, if you don’t pay your bill in full after a disconnection notice.
Only if we could get the government involved to shut them down, and get a new electric company who will show more remorse to a human being and the hardship they have now and then, FPL Company they are very evil, cruel, and cold hearted, I hate them.

They tell me my account is past due, so I called tried to call them to change my payment method since my bank account number had changed. When I try to pay they say login online to pay and use the account number that I have had for years which is the same number included in the threatening email. When I try to login they say that is not a valid account number. When I say "representative" it says that option is not available. What a horrible excuse for customer service. They are a highly profitable company, but cannot afford to hire someone to answer the phone.

FPL auto- enrolled me in Surge Protection (an EXTRA MONTHLY CHARGE) after my specifically declined that service 2x. Then, calling them is a nightmare - horrible customer experience. They clearly want to rob people of their $ and never help them.

FPL has no customer service. All of the online and telephone robots are worthless.

The inhumane treatment that I received from FPL is shocking. I have been a customer of FPL for 31 years and never missed a payment until recently. Due to medical issues, I recently asked for two payment extensions. The payments were made according to the extension requirements, and I thought that was that. To my horror, I was told that I had to now pay a $400 deposit due to my lateness. Since I am a senior and having health issues, this is an incredible hardship. They said that if I did not pay them by January 15 that my service would be disconnected. January 16 in Florida was a very cold day, the temps were in the high 30's. I had to borrow the money from family in order to pay the deposit, so my husband and I did not freeze to death. FPL will not make any accommodation or exception for long time customers with excellent payment histories. They are heartless and cruel. I hope they get sued. My husband tried to contact them, but they could not make an exception.

First of all, you cannot get a human being to help with your concern at fpl. I tried to do a live chat three times and all three times after twenty three or so minutes I was disconnected. I paid a bill twice because they asked for it and I didn't remember that I paid for it. After a few weeks, I received a check for the second payment. After a few more weeks I received a notice of an outstanding balance and the exact same amount. The incompetence is palpable. If I don't pay it, it will be a stain on my good record. So of course, I am going to pay for it. And in a few weeks, I'm sure I'll be getting that money back. Only a monopoly is this inept with customer service.

Fpl screws with people bc they are the only providers for areas and they know it! I have NEVER missed a payment and I work 7days a week still struggling to make ends meet. Right before Christmas they decided bc I was late more than twice in 12 months they would add on a 709. Deposit! Because when you struggle to make ends meet they bless you with pay this now or we disconnect your electric! Options with help I DID NOT qualify for bc Im not recognized as poor! AND to top it all off the jerk ON THE PHONE TOLD ME TO MANAGE MY BILLS BETTER! OMG I SHOULD NOT HAVE TO BORROW MONEY FROM FAMILY TO PAY A BILL I pay every month. Again yes I have been late but hell cut me some slack I pay the late fee they tack on bc I understand thats what happens when youre late. I have never missed a payment or lost electric due to non payment. To feel helpless was an understatement and to be made to feel like this is my fault is insane! To the persom WHO refused to let me talk to his manager or tell me what country he was located in and the proceded to tell me to better manage my money I hope this year brings you everything you DESERVE! You sir are a prick and your mother should have swallowed you!

My husband is a disabled veteran and we just moved into a home in Florida with Florida power and light. We have had an issue with neighboring trees and our power lines. Mr. Austin and Mr. Chris, it came out today. And walk me through the tree issues and how FPL works, they were both very polite, very helpful. Understood the needs and listened when I was given them the worries that immediately handled everything I could not have had a better experience with two nicer gentlemen, ever, thank you.So much, mr.Chris, and thank you so much, mr.Austin for taking the time to come out today and ease our worries and handle the tree issues

I received a bill from FPL in the amount of $534.97. When I questioned this charge, I was informed that it was related to a program I was allegedly enrolled in.

I requested documentation or proof showing that I authorized or approved participation in this program. To date, no such proof has been provided.

Given the number of scams occurring today, it is concerning that FPL would apply charges without being able to substantiate customer authorization and then fail to assist when the charge is disputed. I am requesting immediate clarification and written evidence of my approval, or removal of this charge from my account.

Terrible. Had power fluctuations for years. Probably ruined about $100K worth of equipment. Of course, they say everything is fine.

Transitioning from Duke Energy to FLP has been an awful experience. The website always presents an error message, which makes it nearly impossible to get anything done online. Tried to use the app, it referred me to the website, then got the 'we're experiencing an issue, try later' message. I was charged a $350 deposit even with excellent credit score an a previous account with FPL that had all bills paid on time for two years. Agent was less than helpful. But that was when I got an agent over the phone, now I can't seem to get to talk to one (now I'm getting 'that option is not available'). I never had any issues with the electric company at my previous address, but this has started out as a nightmare. Very stressful and frustrating.

At some point I used a different account to pay my bill. Inadvertently it was not switched back to my active account that was fully funded and now because the inactive account declined the payment I am being charged a $30 fee for the declined payment and had to pay an additional $2 25 to pay with my debit card. And I have to pay this $2,25 additional fee for a full year before they will let me do the direct debit from my checking again. They would not rerun it thru the correct account. They are ruthless and do not care about their customers. What is worse is that we have no other alternative. They are a monopoly. No other utility does this. Also once they put you on this you cannot even access your account in the app to change it to the correct account. It's not only frustrating but downright evil! Horrible company. And why they even employ agents is beyond me, they can do nothing but tell you it the system and we can do nothing. Just infuriating!

The most inept rude "service" Horrific offshore 3rd world "people" answering the phone with no help at all. Can't explain an outage, bad phone connections, poor English. Nasty "technicians" show up. This is what happens when you have a monopoly on service. They treat you like garbage.

FPL hired Pike Electric who came through our neighborhood and destroyed it. They believe their Pike Foreman who is a liar instead of their customers. They damages my sidewalks that the refuse to fix however, what a sloppy job they did installing the underground power. Instead of patching the hole they cut in my sidewalk, they filled it full of dirt which is now blowing all over my sidewalks. Maybe that’s how Pikes Fireman live but not us. I will continue to file complaints, send reviews until I feel that they get what they deserve for damaging customers property and not repairing it correctly. No place to upload a photo. If you live in Edgewater and have been affected by them, I urge you to keep complaining.

Scammiest power company I’ve ever dealt with. Charging me a fake charge from an old account that was already disputed and fell off my credit, the charge was not me it was FPL making a mistake. None of them want to listen or check their own call logs they just make you pay it. Highly recommend record all convos on your end.

This is the 3rd time that my neighborhood has had an outage. I am afraid my food will spoil, I have work to do, and I have school work to complete. My lights have been out for 6 hrs. This is ridiculous.

They take ridiculous amounts via electronic payment as 'deposits', but only return them via paper cheque, as the likelihood of said cheques being cashed once they arrive at your old address 6-8 weeks after you've moved away is very low, so they get to keep the money. Class action eventually, but for now, just f***em.