I sent in VHS and cam corder tapes to have the contents digitalized. The process was easy, I was kept alerted to each step, the tracking let me keep an eye on my videos in transit and digital videos... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recently sent in several rolls of APS film for digitization. Most rolls had been developed, but not all. FOREVER customer support reached out by text to let me know that a few of the rolls I sent ha... See more
Company replied
My computer was hacked and the repair technician said I needed to delete the Historian app and lose 25+ years of organized photos! Ultimately a solution was found. But I immediately called Forever t... See more
Company replied
Arerial Gildon at the Forever help desk was very friendly, patient, and assisted me in getting more discounts for my products. She also sent a follow-up email in case I needed further guidance. I appr... See more
Company replied
Company details
- Cloud Storage Service
- also in
- Media Company
- Photo Printing Service
- Photo Restoration Service
- Scrapbooking Store
About FOREVER
Written by the company
FOREVER is your #1 trusted source for digitization, cloud storage, printing, and more. We're a one-stop shop for all of your memories.
Contact info
United States
- 1-888-367-3837
- support@forever.com
- forever.com
4.6
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Always knowledgeable and professional…
Always knowledgeable and professional when I call. Love Forever!
15 August 2026
Reply from FOREVER
Thank you for your wonderful feedback! We’re so glad to hear our Client Care team is consistently knowledgeable and professional when you call. We truly appreciate your kind words and are so happy to have you as part of the FOREVER community!
Reply from FOREVER
Thank you for your wonderful feedback! We truly appreciate your support of FOREVER!
Absolutely amazed at how much better…
Absolutely amazed at how much better the digitized negatives are from the photos I had from 1980. My mind is blown away!
17 August 2026
Reply from FOREVER
Thank you so much for your wonderful feedback! We’re thrilled to hear how amazed you are with the quality of your digitized negatives. It’s wonderful to know those memories from 1980 came back looking even better than you expected! We truly appreciate your trust in FOREVER.
Always positive service.
17 August 2026
Reply from FOREVER
Thank you so much for your kind feedback! We’re glad to hear you consistently receive positive service. We truly appreciate your continued support of FOREVER!
Quality and personal attention-no AI
26 July 2026
Reply from FOREVER
Thank you so much for your feedback! We’re glad you appreciate the quality and personal attention from our Client Care team. We truly value providing a helpful, human touch and appreciate your support of FOREVER!
Why did I wait?
I had heard about this process last year, but at first ignored it, thinking it was too complicated. I am glad the second year I went forward. My normal process was to get a relatively cheap scanner and scanned hundreds of pictures on my own. This process was super!
15 August 2026
Reply from FOREVER
Thank you so much for sharing your experience! We’re thrilled to hear you decided to give the process a try and found it to be so much easier than expected. We’re glad we could save you the time and effort of scanning hundreds of photos yourself. Thank you for trusting FOREVER to preserve your memories!
Photo ratio
I learned about why some of my photos were cropped. Through the miracle of technology, I was able to fix each photo. The results were delightful, and the finished product (257 photos) arrived within days of ordering. THANK YOU!
14 August 2026
Reply from FOREVER
Thank you so much for sharing your experience! We’re thrilled to hear you were able to adjust your photos and were delighted with the results. We’re also glad your 257 prints arrived so quickly. Thank you for choosing FOREVER to bring your memories to life!
FOREVER is an amazing company
FOREVER is an amazing company! I love their great quality products and services. Their employees care about their clients and are quick to help resolve concerns or technical issues.
7 August 2026
Reply from FOREVER
Thank you so much for your wonderful feedback! We’re thrilled to hear you love the quality of our products and services and that our team has been there to quickly help with your questions and concerns. We truly appreciate your support and kind words about our Client Care team members!
The Importance of a Great Ambassador
My experience has been made great by my ambassador, Carol Cooper. She took time to sit with me and give me the confidence to organize my family’s photo history.
13 August 2026
Reply from FOREVER
Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that your Ambassador Carol took the time to sit with you and helped give you the confidence to organize your family’s photo history.
We truly appreciate your support and are honored to be part of preserving your family’s memories!
Really love the calendar
Really love the calendar, I would have liked it that it would pick up on duplicates though.
5 August 2026
Reply from FOREVER
Thank you so much for your feedback! We’re thrilled to hear you love your calendar.
I have reached out to my contact person…
I have reached out to my contact person on several occasions and she has not returned my calls. I want to know how to crop my pictures and put them in a certain order once they are digitized. I just need some guidance. My calls to “Forever” have been less than helpful.
5 August 2026
Reply from FOREVER
Thank you for sharing your feedback. We’re sorry to hear you’ve had difficulty getting the guidance you need. We understand how important it is to feel confident with cropping and organizing your photos after digitization.
We’d love the opportunity to help you with these questions and make the process easier. One of our Client Care team members will be reaching out, and we’ll be happy to provide guidance and get you pointed in the right direction.
It was great seeing VSH videos I’ve…
It was great seeing VSH videos I’ve been unable to watch
8 July 2026
Reply from FOREVER
Thank you for sharing your experience! We’re so glad you were able to enjoy your VHS videos again after not being able to watch them for so long. It’s wonderful to know these memories are accessible to you once more. We truly appreciate you trusting FOREVER to preserve them!
Pictures were dark
Pictures were dark. There was a white strip on top my cover. I did not see that on my laptop.
11 August 2026
Reply from FOREVER
Thank you for sharing your feedback. We’re sorry to hear that your pictures printed darker than expected and that you noticed a white strip along the top of your cover that wasn’t visible on your laptop. We understand how disappointing it is when the finished product doesn’t look the way you expected.
Please reach out to our Client Care team at support@forever.com, and they’ll be happy to assist you with these concerns and look into what may have happened.
Thank you for choosing FOREVER!
The process of ordering prints seemed…
The process of ordering prints seemed difficult to navigate to me, and I ended up printing multiple pictures of the same thing. I found it hard to go back and look at the pictures that were in the cart versus what I wanted to order and I did not feel like the picture quality is very good compared to other online sources. Also did not find a place where I could delete pictures out of the cart very easily. Overall, I thought it was very difficult for me to figure out.
1 August 2026
Reply from FOREVER
Thank you for sharing your feedback. We’re sorry to hear that you found the print-ordering process difficult to navigate and that managing the photos in your cart was frustrating. We also appreciate your comments about the print quality.
Your feedback is valuable, and we’ll share it with our team as we continue working to make the ordering experience easier and more intuitive.
Reply from FOREVER
Thank you for your wonderful review! We’re so glad to hear you found the ordering process easy and that your FOREVER Box arrived promptly. We appreciate you choosing FOREVER and trusting us with your memories!
The quality of my journal is…
The quality of my journal is exceptional, my only regret is that I did not order more!
1 August 2026
Reply from FOREVER
Thank you for your wonderful review! We’re thrilled to hear you’re so pleased with the exceptional quality of your journal. We love hearing that your only regret is not ordering more! Thank you for choosing FOREVER, and we hope to help you create many more special projects.
Good communication.
She listened, explained the system and had the error corrected. Thank you.
1 August 2026
Reply from FOREVER
Thank you for your wonderful feedback! We’re so glad to hear our Client Care team member took the time to listen, explain the system, and get the error corrected for you. We truly appreciate you taking the time to recognize the excellent service.
Great value and so flexible!
Great value and so flexible!! For under €10 you and your family can see all the walkable public treasures of Trier. We just looked at the museum from the outside, but stopped and paid to see the underground tunnels at the thermal baths. Then we had lunch at a bistro and continued the tour at our leisure. The English version is AI, but that is a good thing because the accent was very easy to understand. The app connects you to Google maps so you can easily find your way to each spot (until your batteries fail!). We also stopped to purchase some boutique chocolates (snack time!), and walked back to the car after the tour (at 5pm) through the pedestrian shopping streets and enjoyed the artisan wares. We will be going back into Trier to see the amphitheatre and the boat cranes, but it would have been too much to add them to the walking tour.
8 August 2026
they were not able to fix my ongoig…
they were not able to fix my ongoig problem and told me I needed to buy a $150. 00 upgrade. It did not help. I wil request my money back.
30 July 2026
Reply from FOREVER
Thank you for sharing your feedback. We’re very sorry to hear that you’re still experiencing an ongoing issue, especially after purchasing an upgrade that did not resolve the problem. We understand how frustrating and disappointing that must be.
We encourage you to reach back out to our Client Care team so we can further review the issue. We appreciate you bringing this to our attention and apologize that we weren’t able to provide the resolution you expected.
The book was finalized by Forever very…
The book was finalized by Forever very quickly and sent to my friend is Sacramento California. I didn’t see the final product but she told me it’s just perfect
6 August 2026
Reply from FOREVER
Thank you for your wonderful review! We’re so glad to hear your book was completed and shipped so quickly, and that your friend in Sacramento was thrilled with the finished product. It’s wonderful to know she thought it was just perfect! Thank you for choosing FOREVER to help create such a special gift.
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