Easy process, you place your order, they send you the kit, easy instructions, ship back and wait. Routine updates go on what you sent. Quality was excellent, my vhs tapes were over 30 years old, but... See more
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It was much easier to do than I initially thought. Your directions are detailed and easy to follow. The whole process of viewing our old tapes, choosing which ones to send, and viewing the final produ... See more
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Very efficient approach for organizing old VHS tapes and 8mm films into a digital format that provides a great platform for saving and sharing precious memories. The instructions were easy and the pro... See more
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Everything was easy to do from start to finish. My only negative feedback would be the pricing was all over the place, text or emails constantly for sales. Never knew when to order if tomorrow deal wo... See more
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Company details
Written by the company
Simply the best way to preserve your past. Legacybox is the industry leader In hand-digitizing your home movies, photos & film. Trusted by 500,000 Families. Convenient & Simple. Convert your recorded media to digital!
Contact info
Chattanooga, United States
- questions@legacybox.com
- legacybox.com
4.1
Great
2K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
I received my Legacy Box back yesterday…
I received my Legacy Box back yesterday and the care and packaging of my VHS were handled with special care.
I have not had an opportunity to see the DVD as of yet however I look forward to watching them.
At first I thought the DVD’s had been missed however they were between two VHS.
Thank You for taking care of my treasures as if they were your own.
A Very Happy customer from California
Sincerely
Jody Santucci
16 April 2026
Unprompted review
Reply from Legacybox
Thank you so much, Jody! We’re glad to hear your items were returned safely and that the packaging gave you peace of mind. It’s great that you were able to locate the DVDs, and we hope you enjoy watching your memories when you get the chance. We truly appreciate your kind words and for trusting Legacybox with your treasures!
Beware of hidden contracts
Service was reasonably good, as advertised. It was the following several months in which they continued to bill a monthly fee; I was very clear to NOT bill for any additional storage time. They only reply via email. There is no phone to speak to anyone. I cannot recommend the company.
16 April 2026
Unprompted review
Reply from Legacybox
Thank you for your feedback. I’m glad to hear the service itself met expectations, but I’m sorry for the frustration regarding the subscription billing. The subscription is mentioned several times prior to checkout. We also send reminder emails prior to renewal so customers have the opportunity to cancel if they choose not to continue.
We do have phone support available, and our team is always happy to assist both by phone and email. You can reach our team at 423-375-0000 Mon-Fri between 9AM and 5PM EST. I understand how this experience felt on your end and appreciate you sharing your feedback.
We had lost reels of audio tapes and…
We had lost reels of audio tapes and 8mm videos. Our precious 93 y/o Mother just passed away and we found these treasures. While they are not perfect they did an amazing thing with what they had to work with. These were not taken care of over the last 60 years but have come back to life thanks to Legacy Box
10 April 2026
Unprompted review
Reply from Legacybox
I’m so sorry for your loss. It’s truly special that you were able to rediscover and bring those memories back to life. We’re honored to have played a small part in preserving those moments for you and your family. Thank you for trusting Legacybox with something so meaningful.
Childhood Renewed!
What made this experience so incredible was seeing my children at the beach for the first time, eating their first bday cake, etc. The expressions were worth every penny!! As a Mom you’re exhausted thru much of the early years - and forget some of the absolute joys of early childhood! And on the flip side - seeing the photos of my childhood home - after processing old slides - was a full circle moment for me! Brought me to tears. Happy tears!
15 April 2026
Unprompted review
Reply from Legacybox
Thank you so much for sharing this—it’s incredibly meaningful. Being able to revisit those first moments with your children and reconnect with memories from your own childhood is truly special. We’re honored to have helped bring those moments back to life for you. Thank you for trusting Legacybox with your memories.
Easy to follow instructions
Easy to follow instructions, great discount with special offer.
1 March 2026
Unprompted review
Reply from Legacybox
Thank you! We’re glad to hear the instructions were easy to follow and that you were able to take advantage of a great offer. We appreciate you choosing Legacybox!
They were efficient and easy to work…
They were efficient and easy to work with, and when I encountered an issue, it was resolved promptly.
14 April 2026
Unprompted review
Reply from Legacybox
Thank you for your feedback! We’re so glad to hear everything was efficient and easy, and that your issue was resolved quickly. We appreciate you trusting Legacybox with your memories!
Great job
Great job! My camcorder is broken and my plans to do it myself evaporated. I saw the ad for Legacy and said what the heck. I just received my tapes and thumb drive back. The kids and grandkids have been over and we’ve spent hours watching these old movies!
Awesome!!!
12 April 2026
Unprompted review
Reply from Legacybox
That’s amazing to hear! We’re so glad you took a chance on us and that your family has been able to spend time together enjoying those memories. There’s nothing better than reliving those moments with kids and grandkids. Thank you for trusting Legacybox!
I tried to watch and organize all my…
I tried to watch and organize all my tapes But my wife with Alzheimer’s couldn’t quite handle the confusion. Soo I couldn’t give the time,I figured recycling all these tapes. I decided send them in spend the money… So far I believe I made the right decision, my son and daughter are really happy I decided to preserve…. Thanks for what You Do!!! Jim&Cheri
1 April 2026
Unprompted review
Reply from Legacybox
Thank you so much for sharing this, Jim & Cheri. We’re really glad you chose to preserve those memories, and it’s wonderful to hear your family is enjoying them together. We truly appreciate your trust in us during such a meaningful decision.
Amazing attention to detail in the user…
Amazing attention to detail in the user experience from start to finish. Design and branding of packaging and booklet -- WOW. Got my memories from the 80s and 90s and oof what a blast from the past. Worth every penny. I'll be back with more.
12 April 2026
Unprompted review
Reply from Legacybox
Thank you so much for the kind words! We’re thrilled to hear you enjoyed the experience from start to finish, including the packaging and details along the way. It’s amazing to revisit those memories from the 80s and 90s—such a special feeling. We truly appreciate your support and look forward to helping you with more memories in the future!
While the process took a little longer…
While the process took a little longer than I expected, from start to finish the communications and completion of the work was excellent.
12 April 2026
Unprompted review
Reply from Legacybox
Thank you for your feedback! We’re glad to hear the communication and overall experience met your expectations. We understand the process can feel a bit long, but we truly appreciate your patience while we carefully handle and preserve your memories.
Communication every step of the way
Communication every step of the way. Friendly service over the telephone. Happy to finally have my memories preserved in a format I can actually use and shre
10 April 2026
Unprompted review
Reply from Legacybox
Thank you so much for your kind words! We’re glad to hear you felt supported throughout the process and that our team was friendly and helpful over the phone. It’s wonderful that your memories are now preserved in a format you can enjoy and share. We truly appreciate you trusting Legacybox!
Good customer service
Good customer service, help when I asked for it, a couple tapes had issues, but was sent shipping labels to reconvert those tapes, 2 of 24, photos were good, I was surprised the backs are scanned also, you might highlight that in your manual or advertising. Friends were unable to download and save video from the share link on a tablet or phone, only worked on pc
10 April 2026
Unprompted review
Reply from Legacybox
Thank you for your thoughtful feedback! We’re glad to hear you had good customer service and that most of your photos and tapes turned out well. We also appreciate you pointing out the helpful note about scanning the backs of photos—that’s great input for our team to highlight more clearly in the future.
I’m sorry to hear you ran into issues downloading videos on a tablet or phone. Our share links typically work best on a computer, and we appreciate you flagging this so we can continue improving the mobile experience.
Thank you again for trusting Legacybox with your memories!
Took care of everything
Took care of everything. Plus sale price was great. Just remember those 1990 videos are not HD 4K. Love the memories.
11 April 2026
Unprompted review
Reply from Legacybox
Thank you so much for your feedback! We’re glad to hear everything was taken care of and that you were happy with the sale pricing as well. You’re absolutely right—those 1990s videos aren’t HD or 4K, but we love that they still bring back such great memories. We’re so happy you’re enjoying them!
So professional!
The package I received to send my VHS, C size tapes, and 8mm movies was very impressive and simple to use. There was constant interaction from Legacy letting me know when my package was received and all along the way as they went through the process. Getting the email with the link to my videos was so exciting and caused a lot of tears! The box with my originals arrived shortly and once again the packaging was so impressive! I don’t think I’ve dealt with such a professional company before. They seem to know how precious the memories they are saving are to the customers!
8 April 2026
Unprompted review
Reply from Legacybox
Thank you so much for sharing this—what a beautiful message. We’re truly honored to hear that the process felt smooth and that the updates along the way helped keep you informed. It means a lot that receiving your digitized memories brought such an emotional and meaningful moment for you.
We also really appreciate your kind words about the care we put into packaging and handling your originals. Thank you for trusting Legacybox with something so precious.
Childhood memories
Your product is great. Saving memories and always answering my questions promptly.
10 April 2026
Unprompted review
Reply from Legacybox
Thank you so much for your kind words! We’re glad to hear you’re happy with the results and that our team has been able to answer your questions quickly. It means a lot to us that we could help you preserve your memories.
It was much easier to do than I…
It was much easier to do than I initially thought. Your directions are detailed and easy to follow. The whole process of viewing our old tapes, choosing which ones to send, and viewing the final product is a beautiful walk down memory lane.
10 April 2026
Unprompted review
Reply from Legacybox
Thank you so much for sharing this! We’re glad to hear the process felt easy and that the instructions were helpful along the way. It’s wonderful that you were able to enjoy that walk down memory lane from start to finish. Thank you for trusting Legacybox with your memories!
Takes FOREVER 3 months and FORCES a membership!
First off, its another one of these sites that FORCES you to sign up for a membership, and then after taking 3 months to get your items processed, they charge you $4.99 and WONT give you a refund when you ask for it back, because you forgot you signed up for it. I would recommend finding someone local off of Facebook or Yelp, and having them do it for you.
2 April 2026
Unprompted review
Reply from Legacybox
I’m sorry for the frustration you experienced. Our subscription includes reminder emails prior to renewal so customers have the opportunity to cancel if they choose not to continue.
I understand how this situation felt on your end, and we appreciate you sharing your feedback. If you’d like us to review your account further, please reach out to questions@legacybox.com with your order details.
Everything went smoothly
Everything went smoothly, they send a very sturdy box with labels for your items, ready to ship to them. Updated thru the whole process. Videos are on the cloud. They turned out great.
9 April 2026
Unprompted review
Reply from Legacybox
We’re so glad to hear everything went smoothly! It’s great that you found the process easy to follow and appreciated the updates along the way. We’re thrilled your videos turned out great and are now easily accessible. Thank you for trusting Legacybox with your memories!
Effortless service
Effortless service. Quality results. Good customer service
9 April 2026
Unprompted review
Reply from Legacybox
We’re so glad you had a positive experience! It’s wonderful to hear that the quality, service, and communications met your expectations. Thank you for trusting Legacybox with your memories!
I can’t believe how quickly this was…
I can’t believe how quickly this was processed. Just received them can’t wait to watch! Process was very easy and all my questions were answered
8 April 2026
Unprompted review
Reply from Legacybox
We’re so glad to hear your order arrived quickly and that the process was easy to follow! Enjoy watching your memories, and thank you for trusting Legacybox to preserve them.
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