flydubai Reviews 

Poor customer service. Flight cancelled last minute with no explanation. Only a credit voucher issued. I live no where near where they fly so waste of money.
Do not use this airline.

It was my first time booking with flydubai and I must say, they have the worst website experience ever. They also have no real customer service.

A general email query takes over a week to respond and even then the response was basically "I don't know. Please visit or call our travel shops."

Their travel shops have a dozen numbers and all of them waste your time and money with automated recordings and HANGS UP itself after few minutes of no agent picking it up.

Additionally, they change the times and dates often and issue the refund upon cancellation with their own voucher. No cash refund.

It seems this middle eastern company is going bankrupt. I will never use these scummy thing ever.

The worst and most frustrating service.
There is no redund to credit card but only as voucher.
But the real problem is the customer service that feels like a bot. Once you need customer service - there's no one to talk with.

My son had a little overweight in his carry-on bag, yet he was forced to pay extra 219 SAR. This happened at the check-in AFTER they accepted his checked-in luggage which had some more capacity.

The flight though was smooth and on-time.

Honestly such a bad airline. We were flying to Mombasa Kenya from Dubai and we made the mistake of using fly Dubai. First of they made a mistake booking me and my dad ,as we were going on a family trip to Mombasa with about 26 of us, by booking us onto the wrong flight when we booked with everyone. We sorted it out. Then, once we boarded the plane we started making our way to the runway when they made the decision to make there way to the side of the runway where we sat on the plane ,without moving, for 1 hour and 45 minutes. Then they decided to de-board the entire plane to put us on a 45 min shuttle bus back to the dxb airport just to go through security again when they finally put us on another 45 min bus trip back to the same place with a new aircraft and then we finally took of to Mombassa. It was really annoying as we had babies in our family and elderly too in our family. Mind you we was ment to take of at 4pm but instead we took off a 9pm when we should have made our decent into Mombasa. I couldn’t help but feel sorry for the flight attendants as we had the same ones from the start and they had to deal with rude passengers. Never book with fly Dubai !!

I flew from Dubai to Kathmandu, and then from Kathmandu to Dubai and onward to Dublin on 20th August. Unfortunately, my experience with the airline was horrible.
During the flight, I asked the cabin crew several times for water so that I could take my medication. The staff said they would bring it, but they never did. I felt completely ignored and was very disappointed with the level of service.
After several attempts, I finally received water on my Dubai-to-Kathmandu flight, but I did not receive any water on my Kathmandu-to-Dubai flight.
On my return flight from Kathmandu to Dubai, the flight was delayed by two hours, and no clear information was provided about the reason for the delay. As a result, I missed my connecting flight to my final destination, Dublin. I had to spend a long time at Dubai airport and missed important work commitments.
This entire experience was extremely frustrating and caused me significant inconvenience. Despite all of this, I received no compensation or meaningful assistance from the airline. I am very disappointed and expect the airline to address this matter and provide an appropriate explanation and compensation.FZ1134

Beware! Worst airline experience ever. Beware!
Their hotline explicitly instructed us to add our 2 bicycles at check-in for the standard sports fee. At the airport, staff denied this and forced us to pay a staggering $1,600 USD in excess weight fees! To make it worse, my bike case arrived completely destroyed. Customer service refuses to take responsibility for their own staff's false information.

Very bad person hi name is mahmed in air port dubai ,and

Horrible staff at Mykonos airport .. disappointing

I flew with FlyDubai FZ897 on 07/08/2026. I was very happy with Ali Akbar the flight attendant. He was nice and helped with any questions we had.

Fly Dubai supervisor at Dubai Airport. Unfortunately, my experience with the supervisors was very disappointing. The supervisors was extremely uncooperative and did not communicate or assist me in a professional manner.
I expect better customer service and respectful treatment from flydubai staff. Please look into this incident and take appropriate action.

Be very careful - their flights are often late and sometimes cancelled. And when they are cancelled... even if the cancellation is for pure business reasons, you will not get a refund - instead you will get a voucher that you will be forced to re-use on their services that can again be subject to the above issues. In other words - read the fine print.

The travel experience itself is dramatic. Even in business class you often have to pay for entertainment :-). I will not even mention economy class.

Extremely Disappointing and Unprofessional Experience with flydubai

I have never experienced such poor treatment from an airline. flydubai completely ruined my travel experience and cost me a significant amount of money because of their own poor handling of boarding.

I was at the airport and trying to board my flight, yet I was stopped from entering even though, according to what I experienced, the boarding door had not even been properly closed. Instead of assisting me or finding a reasonable solution, the staff simply told me to go back. As a result, I had no choice but to book another flight and pay additional money out of my own pocket.

What makes this even more frustrating is that this does not feel like an isolated incident. I have personally heard similar experiences from several of my relatives who have faced problems with flydubai as well. At this point, it is extremely difficult not to question whether this is simply terrible management or a business practice designed to make passengers pay for another ticket.

An airline should be helping passengers get to their destination, not creating unnecessary situations that force them to spend more money.

Absolutely unacceptable customer service, extremely disappointing staff behavior, and a terrible overall experience. I would strongly advise travelers to think twice before booking with flydubai. There are plenty of airlines that actually value their passengers.

Never again.

I had a very disappointing experience flying with flydubai.

On our flight departing from Dubai, we boarded the aircraft on time, but only after everyone was seated were we informed that the flight would be delayed by another two hours. Instead of allowing passengers to wait comfortably in the terminal, we were kept inside the aircraft the entire time. The engines were off, there was no air conditioning, and the cabin became extremely hot. Sitting in those conditions for two hours was very uncomfortable and unacceptable.

Once we finally took off, the cabin crew did not make the experience any better. Some crew members were very loud and noisy throughout the flight. I expected a calm, professional atmosphere, but the service felt far from it.

Unfortunately, the return journey has been just as frustrating. Our original flight was scheduled for 1:00 PM, but while we were already on our way to the airport, we received an email less than five hours before departure informing us that the flight had been delayed until the afternoon. We then received another delay notification shortly afterward. Last-minute schedule changes like this cause unnecessary stress and completely disrupt travel plans.

Overall, this has been one of the worst airline experiences I’ve had. Poor communication, long delays, uncomfortable conditions onboard, and unprofessional cabin service have left me very disappointed. I hope flydubai improves the way it communicates with passengers and handles delays in the future.

They cancelled by flight for July and refuse to refund the payment back to card
Been on their call center and email l for days now yet they refuse to refund back to card

I am extremely disappointed and frustrated with my recent experience with flydubai on a connecting flight from Bangkok to Minsk via Dubai. This airline uses deceptive practices to dynamic pricing and hides critical flight details from passengers.
First, flydubai cancelled the original Dubai–Minsk segment of my flight two weeks after booking. Instead of issuing a mandatory cash refund to my original payment method, their system forced a "Future Travel Credit" voucher on me. To make matters worse, when rebooking the alternative flight using their voucher, I was forced to pay an additional $100 out of pocket because the ticket price had suddenly gone up. Paying extra for a flight disruption caused entirely by the airline is completely unacceptable.
Second, my layover in Dubai increased from a comfortable 3 hours to an exhausting 11 hours. But the worst part is the hidden delay. The airline advertises the Dubai–Minsk flight as a direct schedule arriving at 23:30. In reality, look at flight tracking history: this flight consistently lands 2.5 to 3 hours late (around 02:00–03:00 AM) because it makes an unannounced technical stop in Islamabad, Pakistan for refueling.
This technical stop was never disclosed during the booking process or on the ticket. Passengers are trapped on the plane for hours extra just because the airline operates aircraft that cannot handle the re-routed distance without refueling, yet they refuse to update their official arrival times.
If you value your time, money, and peace of mind, avoid flydubai. They will cancel your flight, trap your money in vouchers, charge you extra, and then drag you through unannounced stops in third countries. Absolute disgrace

Very worst service while booking we miss to include our infant who was 1 and half years and we tried to include her with our ticket but they didn’t give any option than buying new ticket worth 2000 aed saying that we did not purchase from them directly and just because of that we booked from them and ended up being flight delayed and we don’t even know if we will fly or not and we loss our money from booking.com as well and both parties keep on saying to contact each other and no one was helping at all and they even stop receiving our call which was frustrating and irritating seems very worst service

I had a flight from Sri Lanka to Turkey with a layover at Dubai (DXB) Airport. My first flight arrived at Terminal 3, while my connecting Flydubai flight departed from Terminal 2. These terminals are not connected, and despite asking airport staff multiple times for assistance, I was told I had to take a taxi between the terminals at my own expense, which cost me €12.50. This additional cost was never made clear when I booked my itinerary.
When I arrived at Terminal 2, I raised the issue at the Flydubai desk. Unfortunately, the male staff member I spoke to stopped listening to me mid-conversation and instead turned his attention to the older Arab men that arrived at the desk. I found his attitude dismissive and condescending, and I felt I was not treated with the same level of respect because I am a young woman.
This is the first complaint I have ever written on Trustpilot. While the flight itself was safe and pleasant, the poor handling of the terminal transfer, the unexpected additional cost, and the unprofessional customer service have left me with a very negative impression. Because of this experience, I do not plan to travel with Flydubai again.

My experience with flydubai was extremely disappointing. I traveled from Dubai to Baghdad on 18 July.
Before boarding, I asked one of the staff members several times if my checked baggage would be loaded onto the flight. He confidently told me that my bag was on the aircraft.
Unfortunately, this information was completely wrong.
I arrived in Baghdad without my luggage and had to live without my personal belongings for two days, which was very stressful and inconvenient. My suitcase did not arrive until 20 July.
To make matters worse, I was told I had to pay an extra delivery fee if I wanted my luggage delivered within Baghdad. They also said they do not provide luggage delivery to Najaf, which made the situation even more frustrating.
The lack of communication, poor staff knowledge, and the inconvenience caused by this experience were unacceptable. I expected much better service from an international airline.
I would not recommend flydubai based on my experience.

Very disappointing flight. The breakfast (omelette, chicken sausage, and spinach) made me feel sick shortly after eating. I had severe stomach issues for the rest of the journey. Food quality and safety need serious improvement. Worst experience ever on my flight from Tbilisi to Dubai.