Flower Shops Network Reviews 1,198

Ordered the wife some flowers while I was away working after a recent bereavement thought id chear her up.
Got a message saying they are unable to deliver expect a refund in 3 to 5 working days waited for 10 contact was made to customer service and apparently the Financial team was dealing with it.
Had to contact bank to get them to refund me my money.
DONOT BUY FROM THEM.

The order had been cancelled without my knowledge of it. When I wrote to them to ask why the flowers hadn't been delivered they replied to my email saying they had contacted me to say that the order was unable to be fulfilled. No email was received. Very disappointed.

Cancelled morning of delivery, did not refund, scam.

Emailed me the day before mother's day to say that they couldn't fulfil their 'promise' of delivery. To my mind, it actually a 'contract' rather than a promise. Luckily I found an alternative.
3 weeks on and I haven't received my money back or any compensation

I ordered flowers, paid on line. Company accepted payment and then told me that they could not deliver the flowers so I would get a full refund. One month later, still no refund. Clearly a scam

Do not use, sent an e-mail cancelling my order due to lack of local suppliers, I had to buy supermarket flowers as it was too late to get any other florist by the time I got the e-mail. They have still taken my money, reported this company to my bank as scammers

Ordered 7 days prior to needing the flowers for my wife’s birthday (21/3). No show and no comms whatsoever and being Saturday, no one to call.

Called the number provided -M-F 9-5! Emailed and no response until the 23rd where I received an email advising that an email was sent to me saying flowers couldn’t be provided! NO email received (checked Spam and nothing and no notification of failed delivery!)

No compensation nor apology, flowers eventually arrived on the 24th! Piss-poor service and comms and for the price, unacceptable!

Will NOT be using or recommending to anyone again. Gave one star, would have given none if able - totally ruined my wife’s birthday with no comms nor apology!

The flowers, ordered on 5th February were not delivered. I was promised a refund within a week/ 10days. 7 weeks later still no refund. I've sent 2 emails and tried phoning but no response. Quite awful service. I will continue to follow up but would advise people look elsewhere for flowers.

good communication. lovely flowers delivered

Order flowers for someone who had a family bereavement, received a message saying my order could not be fulfilled, I would receive a refund within 3-5 working days, 20th March. Still waiting for my refund, chased now not getting a response.
Do NOT use this company.

Simply dreadful. Did not deliver on Mother's Day, stated they had sent an e-mail explaining why, but had sent no mail. Then would not refund after numerous attempts. Basically theft.
Avoid at all costs!!!

I am so very disappointed that my disabled brother has been treated so badly by this company!
They took £55 on the 10th March to send flowers to his foster mum for Easter.the day before I receive an email to say they couldn't fulfill the order and was told a refund would be 3 to 5 days
After a number of emails they are now not responding at all.
Appalling customer service .......avoid at all costs!!!

I found this a very disappointing service, twice my order was not fulfilled and eventually due to ‘no baskets being available’ i had to settle for a replacement order of a regular bunch of flowers.
This was not at all what I expected as the online advert showed a beautiful basket of flowers and should have shown this option was no longer available.
I wouldn’t recommend this company as their communication was poor.
As this was a bereavement gift and the flowers turned out to be very ordinary, I was disappointed.

The Flower Shop Network took my money for a bunch of flowers, along with an £8.99 delivery fee (they advertise £7.99) for a very important occasion (a bereavement)
On the day of delivery, I received an email stating that there wasn't a florist available for the delivery. I tried to call them, but no one answered their phones (I was no.1 in the queue for over 30 mins). I sent them an email asking them to contact me immediately to establish what options there were, but there has still been no response. I have read other reviews that state that any promised refunds are not fulfilled. So I am left with no flowers and probably an empty promise of a refund... DO NOT USE THEM.

No communication to confirm delivery. I only used this company as they offered same day delivery. Not much point in receiving an email four days later confirming delivery.

Made an online order with next day delivery and they couldn't fulfil the order. They didn't advise that this was the case until 2 days later when they asked if I still wanted the order to be completed. I advised that I wanted a refund as they had taken the monies.

I was promised a refund within 5-10 working days and this was over 1 month ago.

I have chased 5 times with very minimal response, still no refund.

I paid £56.98 in February for birthday flowers from this company, specifically as they said they could deliver on time. They replied that they had been unable to fulfil the order and would refund but I'm still waiting despite having chased them up!

I didn't realise it was mother's day in the UK
and I received a message that flowers couldn't be delivered when requested. I said the following week was fine and they were delivered on the actual birthday 👍