Flower Shops Network Reviews 1,198

Lovely flowers delivered within hours great service

I paid £83for flowers for a lady who loves sunflowers. I not only paid for sunflowers I paid for the delux , so there were more sunflowers. When the flowers were delivered there was no message card. AND NO BLOODY SUNFLOWERS included in the bouquet. I don`t know how to explain this level of incompetance. Things go wrong and the best way to judge a company is how they deal with this. I was offered 20% on my next order. And ,of course, there is not going to be another order . They then offered me 15% refund. They took my money and failed to deliver to requirement then failed to deal respectfully with the complaint . Never, ever do business with this group.

Flowers were late for an 80th birthday, ordered a week in advance. Very poor. Offered postage refund, but nothing yet and this was 5 days ago... Will never use again

Really beautiful flowers & chocolates sent as A Thankyou
They were received with wonderful thanks as really lovely & fresh and so nicely arranged
Chocolates apparently lovely too
Thankyou

The company were extremely helpful. There was an unavoidable problem, but it was dealt with promptly. The flowers were beautiful and my friend loved them.

Ordered a bouquet for the 20th. Then mid morning of the 20th i get an email cancelling said order. Leaving me no time to get a proper company.
Awful.

The gifts arrived on the day chosen and were placed in the designated spot.

I placed an order for Mothers Day flowers on Wed 11 Mar 26. A beautiful bouquet of sunflowers. I received an email on Sat 14 Mar saying that they were unable to fulfill my order as the local florists were fully booked or did not have the appropriate stock for this bouquet. They did say they could deliver the following Tues (after Mothers Day). As I am not local to my folks, I had to settle for the later delivery date as it woud have been impossible to organise anything else in time for the following day (Mothers Day). The bouquet finally arrived on the Tues, but beared absolutely no resembelance to the bouquet I ordered. I wish I could upload a photo so you can see the shoddy substitute. The bouquet was supposed to be fully of lovely sunflowers but instead my Mother received 2 Gerberas, a few carnations and a lot of fillers and foliage! Definitely not worth the £50.00 spent! I requested a full refund and instead was offered a 20% discount off my next order! I told them this was not acceptable and that I still wanted a full refund, and that I will never be using their services again so any discout on future orders would not be appropriate. I have not had a response and they are now ignoring my emails. DO NOT USE THIS NETWORK unless you're prepared to be disappointed.

Avoid - this company is a scam. Took the order and then told me there was no florist to deliver it. Confirmed they will issue a refund but still waiting for it - this company is a scam, please avoid!

This company should be closed down. Why take an order and the customers money then only hours before delivery is due state they cannot find a florist to fulfil the order.
No way to run a business. Hope someone closes them down

I ordered three bouquets to be delivered on the same day to my wife,daughter and son as a thank you for giving me a wonderful 70th birthday. My daughter received her bouquet on the stated day and was thrilled with it. However, the other two bouquets did not arrive. It was not until late afternoon that I discovered a note from you stating that as you were unable to find a local supplier you had cancelled my order. Unfortunately this email landed in my spam folder which I did not access until later that day. I was fortunate to be able to get a local supplier to complete my order today. I am now awaiting my refund of just over £100.I still am astonished that it takes I minute to send my money to you but 5 to 10 working days to generate a refund.I awaiting my refund

I ordered same day delivery flowers, not cheap either, and got a message to say taht they coud not be delivered. I live abroad, so by the time I received the message it was too late to re-order in UK time. Thsi was for a 60th Birthday gift, so I am furious. Don't use this site if you actually want teh flowers you ordered!

Totally and utterly useless.
Ordered flowers for my elderly Mother for Mother's Day.
I was told a day after they were supposed to be delivered they were not going to be able to fulfill their contractural obligation.
This was only after I had prompted them.
5 days later no flowers. No refund. 2 rubbish emails received that look as though a 5 year old had written them.
Avoid at all costs. Totally incompetent. 1 star is too high.

Like many others I should have checked the reviews here before ordering. It is impossible to resolve any kind of query because customer service appears to be nonexistent. I ordered a standard bouquet for £60 and received 8 flower stems and while I appreciate the flowers in the photos may not always be available, the quantity should be the same. Emails and phone calls are not answered and the only option I have is to initiate a chargeback with my bank. It’s a complete scam.

This websites sell is same day delivery. I ordered these the day before and they were never delivered. Not only were they not delivered, no communication was provided until I prompted them. Firstly I was told confidently they were delivered. Then I was told there was no one home to receive them (phone numbers provided) and lastly was told there was access issues (building has concierge and someone was home). Every occasion I was given false info and lied to. No follow up or resolution was offered as I never received what I ordered. They would have happily kept my money and deceived me. Avoid

Ordered flowers on Wednesday night to be delivered on Saturday for Mother's Day.

Received an email at 10am Saturday saying they could not fulfil the order.

I shan't be using this company again.

If I could give zero stars I would.

Easy to use , my mother was very happy with flowers

Personally I did not get to see the basket of flowers but the lady who received them was overjoyed. Thank you.

flowers were fine. On the Tuesday before Mothering Sunday I asked for delivery on the Saturday (one day before Mothers' Day). They emailed on the day of delivery to say they couldn't deliver that day. I asked for Sunday but no, they couldn't do that either.

Why?

They were closed on Mothers' Day.

My Mum got the flowers on Monday in the end. She was fine about it of course, but that's not the service I was looking for. Who closes down on their biggest day of the year? I can't get my head around it. I mean, you've got one job. I don't know what is going on here, but something is up with this company.

I felt I had to write a review as a lot of the reviews have been really negative. I read most of the the reviews after I had placed my order and was more than a little concerned that they would be disappointing. The flowers were a gift to my husband for looking after me whilst I recuperate after surgery. They arrived today and I am delighted!! They are beautiful flowers and lovely presentation.. I also ordered chocolates which also look lovely. My husband is delighted with them. I would definitely order from them again.