Floridian Brand USA | Premium Massage Chairs Reviews 

215
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's professionalism, helpfulness, and punctuality during delivery and setup. Many people found the products, particularly the massage chairs, to be phenomenal, providing great relief for aches and pains and offering an elevated user experience. However, some customers experienced issues with product delivery and received different models than initially purchased, leading to dissatisfaction with the company's communication and resolution process. A few other people also felt that despite initial positive experiences, some products developed failures, and the company struggled to provide timely repairs or suitable replacements.

What people talk about most

Product

Reviewers express high satisfaction with the product, often describing it as an amazing and wonderful massage... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

User experience

Consumers find user experience to be positive, with many describing it as exceptional from start to finish,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely outstanding experience with Floridian Brand! My salesperson Jax made the purchase process effortless. Delivery was flawless thanks to Ganzy and Phil, who went above and beyond when my mass... See more

Rated 5 out of 5 stars

Was looking for a company to disassemble, move, and reassemble my Kahuna message chair in my new apt. Florida Brands was amazing. From the customer service rep, Madison, to the very nice scheduler wh... See more

Rated 5 out of 5 stars

The chair is phenomenal! Right as I sat down, the comfort was immediately provided, as it started to provide a massage I could feel the difference between an actual masseuse and this! Which is way bet... See more

Rated 5 out of 5 stars

We have owned a Floridian Chair for a little over a year now. When they delivered it and set it up they were completely professional and did a fantastic job. Then we just recently moved and at no cost... See more


Company details

  1. Massage Supply Store
  2. Health and Beauty Shop

Written by the company

Floridian Brand is a wellness and lifestyle company dedicated to inspiring greatness through innovation, design, and comfort. Specializing in premium massage chairs and wellness products, we combine advanced technology with luxury craftsmanship to create experiences that go beyond relaxation—empowering people to live healthier, more extraordinary lives. Every Floridian Brand product is built on three core values: comfort, intelligence, and wellness. From our flagship massage chairs to our innovative wellness solutions, we deliver more than just physical relief—we deliver energy, balance, and a renewed sense of purpose. Headquartered in the USA, Floridian Brand is proud to provide in-house quality control, factory-trained service teams, and lifetime support to ensure every customer receives exceptional care. With a mission to inspire greatness, we design products that elevate well-being, enrich daily living, and help people embrace the future with strength and confidence. Greatness begins here—with Floridian Brand.


Contact info

4.8

Excellent

TrustScore 5 out of 5

215 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(215)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was so amazing

This was so amazing. I felt so different after my experience. But most of all my mother would benefit more from this product due to her medical and physical issues. However, she was not able to have this experience with me. If I could purchase this for her, I would.

15 January 2023
Unprompted review
Rated 5 out of 5 stars

We had our new massage chair delivered…

We had our new massage chair delivered by Jerome and Ronald. What an outstanding job they performed. Delivery was perfect. Instructions on use was outstanding and their demeanor was courteous and pleasant as well as caring. Team work by Floridian Brand Massage Chair I believe will make them the top brand in Florida as well as the country as they grow. Their primary goal is YOU as their customer.

14 December 2022
Unprompted review
Rated 5 out of 5 stars

Well made, quality product

Made my purchase at the Ft Myers Home Show. Demonstration was excellent. Just got it delivered. Excellent service all the way around.

Three days in and love it. Well made, quality product.

12 December 2022
Unprompted review
Rated 5 out of 5 stars

Home show Purchase

Excellent description and demonstration of massage chair. When it was delivered, the installation crew did their best to make sure the item was set up exactly as we needed on the second floor and went through all the details of the chair. Overall excellent customer service and product so far.

27 August 2022
Unprompted review
Rated 5 out of 5 stars

Trying out this massage chair

Trying out this massage chair was a really great experience it really helps, very Therapeutic after you stand up you feel relief and better from the time you sat down. Really Worth it specially for the price it currently is.

13 November 2022
Unprompted review
Rated 5 out of 5 stars

Saying I love my new chair is an…

Saying I love my new chair is an understatement, for years I've been going through this pain with 3 bulging disc in my back and 2 in my neck,I've tried everything, until now with my new chair ,might I add witch was very affordable and doesn't take up much room in my ManCave,Thank You so much for my new massage chair Floridian Brand!!!

21 October 2022
Unprompted review
Rated 5 out of 5 stars

Amazing Service

Robert & His Team has such amazing service and the chair MAKE EVERYTHING BETTER.

Will definitely pass the information to my friends and family! This chair is meant for every home!

12 October 2022
Unprompted review
Rated 5 out of 5 stars

I absolutely love my chair!

I absolutely love my chair!! The technicians who came to my home and install it was outstanding! They were polite and very professional!! I would definitely recommend this company to family and friends!

28 August 2022
Unprompted review
Rated 5 out of 5 stars

Floridian Origin 4D Plus!

It’s definitely worth the price!! I had top brand massage chairs in the past and none compares to this one in terms of strength and the different features it has. I doubt it at first to buy it due to the brand and the price, but here I'm loving it!

We would highly recommended to use their in-house white glove delivery service. The guys did great delivering and explaining the functions even considering they had to get it up my to my 2nd floor condo.

9 August 2022
Unprompted review
Rated 5 out of 5 stars

Amazing Experience

They are a lovely company, their customer experience goes above and beyond what I would ever imagine. The chairs are extraordinary as well, a different experience entirely and I highly recommend one for the home.

24 July 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look