Floridian Brand USA | Premium Massage Chairs Reviews 209

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the outstanding quality of the products, with many highlighting the positive impact on their well-being. The staff is frequently commended for their professionalism, helpfulness, and knowledge, making the purchase and setup process effortless and pleasant. Many people appreciate the efficiency and care taken during delivery and assembly, noting that the products work wonderfully and provide significant relief from pain and stress. However, some customers experienced significant issues, including receiving incorrect or used products that smelled unpleasant, and facing prolonged delays in getting replacements. There were also concerns about chairs failing shortly after purchase and being replaced with different models, leading to feelings of being misled.

What people talk about most

Product

Customers consistently note positive experiences with the product, with many reviewers describing their... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Quality

Users describe positive interactions with quality, with many reviewers highly recommending the massage chairs... See more

User experience

Clients share positive opinions on user experience, with many reviewers describing it as great, fantastic,... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely outstanding experience with Floridian Brand! My salesperson Jax made the purchase process effortless. Delivery was flawless thanks to Ganzy and Phil, who went above and beyond when my mass... See more

Rated 5 out of 5 stars

Was looking for a company to disassemble, move, and reassemble my Kahuna message chair in my new apt. Florida Brands was amazing. From the customer service rep, Madison, to the very nice scheduler wh... See more

Rated 5 out of 5 stars

The chair is phenomenal! Right as I sat down, the comfort was immediately provided, as it started to provide a massage I could feel the difference between an actual masseuse and this! Which is way bet... See more

Rated 5 out of 5 stars

We have owned a Floridian Chair for a little over a year now. When they delivered it and set it up they were completely professional and did a fantastic job. Then we just recently moved and at no cost... See more


Company details

  1. Massage Supply Store
  2. Health and Beauty Shop

Written by the company

Floridian Brand is a wellness and lifestyle company dedicated to inspiring greatness through innovation, design, and comfort. Specializing in premium massage chairs and wellness products, we combine advanced technology with luxury craftsmanship to create experiences that go beyond relaxation—empowering people to live healthier, more extraordinary lives. Every Floridian Brand product is built on three core values: comfort, intelligence, and wellness. From our flagship massage chairs to our innovative wellness solutions, we deliver more than just physical relief—we deliver energy, balance, and a renewed sense of purpose. Headquartered in the USA, Floridian Brand is proud to provide in-house quality control, factory-trained service teams, and lifetime support to ensure every customer receives exceptional care. With a mission to inspire greatness, we design products that elevate well-being, enrich daily living, and help people embrace the future with strength and confidence. Greatness begins here—with Floridian Brand.


Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Not like other brand

Not like other brand, Floridian very professional, friendly and helpful. The salesman is very nice and patiently answered our questions and did not forced me. And when they delivered the chair, they explain to me very nicely and patiently. And the chair is awesome. Thank you Floridian.

31 July 2023
Unprompted review
Rated 5 out of 5 stars

Ron and Gio did an amazing job

Ron and Gio did an amazing job. Robert responded to me as well in a timely manner. They were able to fix my problem with my chair being moved and losing some parts of it. Ron and Gio took care of it right away. I was very happy with the company and their customer service they provide me. 10/10 experience!!

31 July 2023
Unprompted review
Rated 4 out of 5 stars

Very happy about my purchase

Very happy about my purchase. It is like a private masseuse and use i use it every day. Unfortunatley I am 6"2" so it is a tight fit for us taller people. If I were any larger it would not be a good fit.

16 May 2023
Unprompted review
Rated 5 out of 5 stars

Really like my chair

I waited a couple months to review my massage chair, make no mistake it is a massage!! From the low pressure informative point of sale to the “white Glove” delivery this company was fantastic and the chair is, well, fantastic!! I have no reservations about recommending this company for a real quality product, communication & delivery process.

11 April 2023
Unprompted review
Rated 5 out of 5 stars

You won’t be disappointed!

The massage chairs are great! I have tried both massage parlors and some other cheaper products, none of them come close to what these products can do. While massage parlors offer a more gentle hands on experience, these chairs offer an unparalleled level of intensity that perfectly targets my muscles and gives me the relief that I need. Upon entering the supermarket “MD oriental market” where these chairs were on display, I saw a couple of other gentlemen using the chairs and they looked so comfortable that I just had to try it myself. I am very glad that I did. The salesman also did a fantastic job presenting and explaining the product and pricing. I really valued my experience, could certainly see myself using one of these chairs at home, and will certainly be spreading the word about them.

24 March 2023
Unprompted review
Rated 5 out of 5 stars

This Company I have outstanding…

This Company I have outstanding experience my massage chair was not working properly I txt Mr Robert/company I told him what’s going on… and few days later had someone come to my house to look a it and they said have a problem with wiring in they have to fix it in the warehouse… :( But good thing about it they gone fix it for free ❤️but the best thing Mr Robert/ company they loaned my another massage chair for temporary use when I waited my Massage Chair to be fixed😁😁😁I’m very happy and satisfied customer
Excellent customer service and Company
Thank You Mr Robert/ Company
I Really Appreciate!
Flora from Riverview

16 March 2023
Unprompted review
Rated 5 out of 5 stars

Brandon and Kendrick came to do the…

Brandon and Kendrick came to do the annual maintenance on our chair this past weekend. It was truly a very professional and thorough visit. They brought padded sheets and laid our chair carefully on its side in order to gain access to areas that needed lubrication. After job was done they put chair exactly back where it was and cleaned the floor around area where they worked on the chair. We love our chair and are very pleased that they have professional people working for them.

4 March 2023
Unprompted review
Rated 5 out of 5 stars

Great experience all around

My whole experience working with this company has been great! From learning of the program to a smooth delivery, and a very high-quality product that everyone is enjoying

2 February 2023
Unprompted review
Rated 5 out of 5 stars

From sale to delivery I appreciated…

From sale to delivery I appreciated every moment Robert is the wonderful person to communicate with and two delivery guys are the best service they install with care and gentle , thanks Floridain brand your product is excellent

31 December 2022
Unprompted review
Rated 5 out of 5 stars

This was so amazing

This was so amazing. I felt so different after my experience. But most of all my mother would benefit more from this product due to her medical and physical issues. However, she was not able to have this experience with me. If I could purchase this for her, I would.

15 January 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look