Floridian Brand USA | Premium Massage Chairs Reviews 

215
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's professionalism, helpfulness, and punctuality during delivery and setup. Many people found the products, particularly the massage chairs, to be phenomenal, providing great relief for aches and pains and offering an elevated user experience. However, some customers experienced issues with product delivery and received different models than initially purchased, leading to dissatisfaction with the company's communication and resolution process. A few other people also felt that despite initial positive experiences, some products developed failures, and the company struggled to provide timely repairs or suitable replacements.

What people talk about most

Product

Reviewers express high satisfaction with the product, often describing it as an amazing and wonderful massage... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

User experience

Consumers find user experience to be positive, with many describing it as exceptional from start to finish,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely outstanding experience with Floridian Brand! My salesperson Jax made the purchase process effortless. Delivery was flawless thanks to Ganzy and Phil, who went above and beyond when my mass... See more

Rated 5 out of 5 stars

Was looking for a company to disassemble, move, and reassemble my Kahuna message chair in my new apt. Florida Brands was amazing. From the customer service rep, Madison, to the very nice scheduler wh... See more

Rated 5 out of 5 stars

The chair is phenomenal! Right as I sat down, the comfort was immediately provided, as it started to provide a massage I could feel the difference between an actual masseuse and this! Which is way bet... See more

Rated 5 out of 5 stars

We have owned a Floridian Chair for a little over a year now. When they delivered it and set it up they were completely professional and did a fantastic job. Then we just recently moved and at no cost... See more


Company details

  1. Massage Supply Store
  2. Health and Beauty Shop

Written by the company

Floridian Brand is a wellness and lifestyle company dedicated to inspiring greatness through innovation, design, and comfort. Specializing in premium massage chairs and wellness products, we combine advanced technology with luxury craftsmanship to create experiences that go beyond relaxation—empowering people to live healthier, more extraordinary lives. Every Floridian Brand product is built on three core values: comfort, intelligence, and wellness. From our flagship massage chairs to our innovative wellness solutions, we deliver more than just physical relief—we deliver energy, balance, and a renewed sense of purpose. Headquartered in the USA, Floridian Brand is proud to provide in-house quality control, factory-trained service teams, and lifetime support to ensure every customer receives exceptional care. With a mission to inspire greatness, we design products that elevate well-being, enrich daily living, and help people embrace the future with strength and confidence. Greatness begins here—with Floridian Brand.


Contact info

4.8

Excellent

TrustScore 5 out of 5

215 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(215)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

I feel like this is a top quality and…

I feel like this is a top quality and premium massage chair line up and brand. I especially enjoyed Robert’s temperament and friendly demeanor. His professionalism is top notch and have been respectful throughout delivery and set up. He is careful to explain the usability and functions of the products! Highly recommend to all with health and wellness goals. Go Floridian Brand!!!

19 July 2022
Unprompted review
Rated 5 out of 5 stars

My Chair is Changing My Life!

OMG! This chair is literally saving my life! I am beyond pleased with the careful delivery of “The Beast” that’s my nickname for my chair!🤗 The guys who delivered my chair were so nice, explained all of the functions, set me up properly and were just good and professional! I wish I had purchased my chair sooner. I’m seeing real results such as reduced or no pain at all in my body! This chair is necessary and Priceless! & Floridian Brand Massage Chair Company is where you’ll want to make this life changing purchase! Thank You!!! Happy! Happy! Happy! Rosalind Wilburn

2 July 2022
Unprompted review
Rated 5 out of 5 stars

Best 4D Massage Chair!

Floridian Expert 4D massage chair is by far the BEST 4D massage chair model I have ever experienced. Great customer service and fast delivery process. I would recommend Floridian Brand to everyone!

9 June 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic start to finish

We had a great experience with them from showroom at the Sweet Corn Festival and Outdoor show to delivery. Everyone was really great . the delivery went smooth , they took great care getting the chair in the house and assembled. I was very pleased and we love our new chair. Highly recommend

17 May 2022
Unprompted review
Rated 5 out of 5 stars

Service Is Important

I purchased my chair from another company. It was out of warranty and the company was not able to service it right away. My body was in pain. I was put into contact with Robert by a former employee. He responded patiently to all of my tex, pictures, and videos. Trying to figure out what was wrong. This was not even his chair. He only wanted to help me, because I was in pain. To resolve a problem that wasn’t even his. What a blessing he has been. My chair is fixed now and I’m out of pain. I can assure you if you purchase a chair from Robert he will be there for any service you may need. What an upstanding man of God.

17 April 2022
Unprompted review
Rated 5 out of 5 stars

Proud to leave a 5 Star 🌟🌟🌟🌟🌟…

Proud to leave a 5 Star 🌟🌟🌟🌟🌟 review.
Great chair at a very fair price delivered and set up professionally.
Exceeded expectations...
Super happy with Massage Chair Showroom in DeLand who took great care to make sure which Floridian Massage Chair was right for us.... Now we are going back to the DeLand store to pick out our Far Inferred Sauna... can't wait.

1 April 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional Massage Chairs

Stellar chairs, service and quality! Found Floridian Brand at a Cultural Show. Got a great deal and delivery within few days after. They have great 0% payment plan options and Robert was exceptional in communicating my questions from A fo Z. Plus he speaks mandarin Chinese so that helped a lot! I'd highly recommend!!

9 March 2022
Unprompted review
Rated 5 out of 5 stars

This 4D massage is amazing

This 4D massage is amazing. I am a very short person, most of massage chairs I tried, they always massage on top of my head, lol. This is the only one, so far that can find my neck and pressure point. I have been using it everyday since. I have to mention their customer service as well, Robert is so nice and kind!!!! They also deliver the chair and assemble it! The best and easiest purchase I have made so far. Thank you Robert and your team!

26 February 2022
Unprompted review
Rated 5 out of 5 stars

Floridian brand 4D massage chair

Wasn't sure that I wanted to spend that kind of money on a massage chair, but Robert from Floridian brand was the only company to bring three chairs to my home in a truck for me to try out. Robert had patience and knowledge and was very professional when he came to my home. After trying all three chairs, I decided to buy the 4D because I play a lot of sports and I'm very active. I work out everyday. I'm 66 years old and though I've only had the chair 3 weeks my body recovers much quicker after doing two sessions a night in my chair. It was well worth the extra money for me. The other companies I spoke with told me I have to come to their showroom if I wanted to try their chair. Again, Robert was very professional and part of the reason I purchased this chair.

12 February 2022
Unprompted review

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