Floridian Brand USA | Premium Massage Chairs Reviews 

215
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and caring attitude, making the entire process smooth from start to finish. Many highlight the exceptional delivery service, noting that staff often go above and beyond to ensure proper setup, even disassembling and reassembling products when necessary. The products, particularly the massage chairs, are frequently described as phenomenal, providing great comfort and relief for various aches and pains, and offering an elevated experience with advanced features. However, some people were dissatisfied with the product delivery and customer service, experiencing significant delays and receiving different products than initially purchased, leading to a prolonged and frustrating resolution process.

What people talk about most

Product

People report positive experiences with the product, with many reviewers describing the massage chairs as... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as great, exceptional, and... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and care provided... See more

Delivery service

Users describe positive interactions with delivery service, often highlighting the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely outstanding experience with Floridian Brand! My salesperson Jax made the purchase process effortless. Delivery was flawless thanks to Ganzy and Phil, who went above and beyond when my mass... See more

Rated 5 out of 5 stars

Was looking for a company to disassemble, move, and reassemble my Kahuna message chair in my new apt. Florida Brands was amazing. From the customer service rep, Madison, to the very nice scheduler wh... See more

Rated 5 out of 5 stars

The chair is phenomenal! Right as I sat down, the comfort was immediately provided, as it started to provide a massage I could feel the difference between an actual masseuse and this! Which is way bet... See more

Rated 5 out of 5 stars

We have owned a Floridian Chair for a little over a year now. When they delivered it and set it up they were completely professional and did a fantastic job. Then we just recently moved and at no cost... See more


Company details

  1. Massage Supply Store
  2. Health and Beauty Shop

Written by the company

Floridian Brand is a wellness and lifestyle company dedicated to inspiring greatness through innovation, design, and comfort. Specializing in premium massage chairs and wellness products, we combine advanced technology with luxury craftsmanship to create experiences that go beyond relaxation—empowering people to live healthier, more extraordinary lives. Every Floridian Brand product is built on three core values: comfort, intelligence, and wellness. From our flagship massage chairs to our innovative wellness solutions, we deliver more than just physical relief—we deliver energy, balance, and a renewed sense of purpose. Headquartered in the USA, Floridian Brand is proud to provide in-house quality control, factory-trained service teams, and lifetime support to ensure every customer receives exceptional care. With a mission to inspire greatness, we design products that elevate well-being, enrich daily living, and help people embrace the future with strength and confidence. Greatness begins here—with Floridian Brand.


Contact info

4.8

Excellent

TrustScore 5 out of 5

215 reviews

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Asks customers to review

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4.8

All reviews

(215)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

A healthy investment very worthwhile

From the moment I met the representative at a bike event in Ocean City Maryland. These folks were very professional, knowledgeable and accommodating.
When I did my own research on the product and then finally when it came and I was able to experience the chair, I was impressed and also grateful for how I feel after I use it

26 October 2024
Unprompted review
Rated 5 out of 5 stars

The people representing Floridian Brand

The people At Floridian Brand seem to be very good. Ganzy and Brandon were a great help with my questions related to warranty and operating manual. They are working on a video that will help show customers the details of operating the Galaxy 4D chair. We were able to figure out a great deal just by using the chair but a video would be helpful for some.

14 October 2024
Unprompted review
Rated 5 out of 5 stars

It's hard to buy a massage chair

It's hard to buy a massage chair. The industry is in it infancy and the options are dynamic. Floridian Brand is the SAVIOR! They have a host of options, loads of information and most importantly fair, friendly, educated and honest staff. I LOVE MY CHAIR. Life changing. Wish I met them first.

16 August 2024
Unprompted review
Rated 5 out of 5 stars

This company has very friendly staff…

This company has very friendly staff and they are easy to work with and they made sure we were happy with our purchase and that we knew how to use our chair with all it's functions! The chair has helped both my husband and myself with our back pain and sciatica pain. We both are so relaxed after 15 minutes in this chair we find ourselves dozing off. I highly recommend buying one of these chairs, we love ours!

24 July 2024
Unprompted review
Rated 5 out of 5 stars

My entire experience was amazing.

My entire experience was amazing. The delivery guys Carlos and Ronald were the nicest guys and very informative. Our chair is amazing. Thank you for everything Floridian Brand staff.

Thank you
The Weathers Family

2 May 2024
Unprompted review
Rated 5 out of 5 stars

After a wonderful experience purchasing and servicing my massage chair.

After a wonderful experience working with Robert over 3 years ago to buy a massage chair, he blew me away again with his level of commitment to customer satisfaction. After having a mishap with the chair, Robert sent out his best technician, Brandon, to resolve the issue. By sent out, I mean flew Brandon out from Florida to Northeast Wisconsin to resolve the issue, for free!!!

So happy to have met Robert years ago and to have a fantastic ongoing reputation with him. Buy Floridian Brand Massage Chairs - you won’t be disappointed!

7 March 2024
Unprompted review
Rated 5 out of 5 stars

Great warranty service!

First, we love our chair. I was worried about getting service if anything went wrong since we didn’t buy at a store but at the manatee county fair.
About one year after we bought it would not power up. Turns out we had a power surge and didn’t have a surge suppressor and the circuit board shorted. Carlos, the service guy was great and chair was fixed under warranty. 5 star service after the sale says more about the company than a great chair.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Robert and delivery crew

Robert was amazing. He is very informative and so passionate about the massage chair I bought. The delivery crew was the best. They were very professional. They delivered with no problem and right on time.

23 January 2024
Unprompted review
Rated 5 out of 5 stars

The grand galaxy Massage Chair is a…

The grand galaxy Massage Chair is a game changer! It's like having a personal masseuse. The chair targets all the right spots, and the music feature is a nice touch. It's perfect for unwinding after a long day of work. The zero-gravity feature feels like you're floating in space. It's a bit pricey, but worth every penny for the relaxation it brings. I bet after a long day in the marketing world, you'd love sinking into this chair!!!!

20 January 2024
Unprompted review
Rated 5 out of 5 stars

Awesome experience

Robert was amazing at explaining differences between the chairs and helping us to choose. Kendrick and Carlos are not delivery drivers, they are highly trained technicians who make sure your chair arrives in pristine condition and all your questions are answered and you are comfortable with using your chair before they leave. 5stars to Floridian Brand

27 November 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Floridian Brand!

Thank you Katie for the great test drive and field sales experience. Thank you Robert for the awesome customer relations. Thank you Carlos and Felix for the great delivery experience. Carlos and Felix did an awesome job maneuvering our chair into our front door to find they couldn't get it any further into the house. So they did a quick disassembly and reassembled it in the destination room before we could even blink an eye. Started it up and tested it and gave us our tutorial and that was it. We love the chair so far and can't wait to make it part of our daily regimen. Thank you Floridian Brand for everything.

24 November 2023
Unprompted review

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