OGood quality quick step flooring which we finished laying yesterday. Delivery not great as I was assured a particular day but it didn't turn up. It did come the next day but with no communication fro... See more
Company replied
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I had questions regarding LVT gluedown tiles and conversed with Casey via the chatbot and they were able to answer my questions quickly and clearly. I supplied an image of what I was looking for and... See more
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Dinusha was great, service was prompt and she kindly extended the discounted offers to be able to accommodate. Also friendly and polite, making the process effortless. The samples were sent quickly an... See more
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Casey was great today on chat. We had a very odd question, i.e. asked if we could lay new Karndean flooring over existing as taking the old covering and plywood underneath would be an horrendous job.... See more
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Company details
- Flooring Store
- Do-it-Yourself Shop
- Flooring Contractor
- Home Improvement Store
- Wood and Laminate Flooring Supplier
About Flooring Supplies
Written by the company
Shop Engineered Wood Flooring
Shop Laminate Flooring
Shop Vinyl Flooring
Our Inspiration Centre
Contact Us
About FlooringSupplies.co.uk
We sell beautifully stunning and eye-catching floors for the best value around. It’s all covered. From solid to engineered wood, laminate to luxury vinyl, not to mention unlimited free samples, flexible delivery options and a top-notch customer service team.
We believe that a good home starts with a good floor, so whether you’re looking for some warm rustic charm or a slick contemporary feel, we've got everything you need to get you well on your way to your ideal home.
Have a browse around our website at www.flooringsupplies.co.uk, where you’ll find loads of photos, videos, tips and tricks to help you on your way. We've got a Room Visualiser Tool, Free Samples & friendly expert advice to help you find your perfect floor.
We look forward to seeing you soon!
Flooring Supplies
Written by the company
- FAST DELIVERY
- Express Kerbside Delivery service available from just £40.
- FREE SAMPLES
- It can be tricky to choose a floor based on images alone. That's why we offer a super easy sample service to let you get your hands on your future floor.
- ROOM VISUALISER TOOL
- Our Room Visualiser can be used either on desktop, tablet or mobile – there’s no app needed. It works across all devices and all you need to do is take a picture of your room and the floor is replaced with the selected option! You can rotate the direction of the floor to suit your preference, and you can save and share your image quickly and easily.
- PRICE MATCH PROMISE
- We don't think that you should have to sacrifice first class service just to get a world-class deal. That's why, if you find one of our products for cheaper anywhere else, we'll be sure to match that price ourselves. You'll receive our same great delivery options and the same level of customer support, but at the lowest possible prices.
- FINANCE OPTIONS
- We offer several finance options as we aim to cater to everybody. Our finance options mean you can easily spread the cost and still get your new floor quickly. Our finance is via an external finance supplier, see full details on our website.
The UK's largest online flooring company
Why Flooring Supplies?
Why Flooring Supplies?
Why do we stand out from the rest? At Flooring Supplies, we pride ourselves on offering expert advice tailored to your needs. Our team of flooring specialists is here to guide you through every step of the process, from design inspiration to detailed technical information.
We strive to make your purchasing experience as seamless and stress-free as possible. That’s why we’ve designed an easy-to-navigate website, packed with all the key information you need. Each product comes with installation and maintenance guides, as well as a variety of 'how-to' and comparison content to support your decision-making process.
At FlooringSupplies, we understand the process of getting a new floor can be expensive, which is why we also offer flexible financial options, including interest-free and interest-bearing plans, so you can choose the payment option that works best for you. This is just one of the ways we set ourselves apart, making it easier for everyone to bring their dream flooring home.
Not sure which flooring is right for you? We've got you covered with free samples, and quick delivery across the UK! No matter where you’re located, we’re committed to ensuring that every customer has access to our high-quality products and services.
Here at FlooringSupplies, we’re dedicated to providing the best possible service, competitive prices, and expert advice to make your flooring journey as smooth as possible. Don’t just take our word for it—read our customer reviews to see how we’ve helped others transform their homes.
Contact info
Flooring Supplies, Suite 2, Cringleford Business Centre, Intwood Rd, Cringleford, NR4 6AU, Norwich, United Kingdom
- 01842 769333
- customerservices@flooringsupplies.co.uk
- flooringsupplies.co.uk
4.3
Excellent
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Quick
Quick response. Quick delivery of samples. Good choice of flooring. Quick to order and quick delivery.
9 July 2026
Reply from Flooring Supplies
MA,
We're so pleased to hear that you had such a positive experience with us, from the quick response and sample delivery to the wide selection of flooring and efficient ordering process.
customerservices@flooringsupplies.co.uk
Flooring Supplies
Excellent customer service
Excellent customer service. Very happy with my experience. Thank you so much.
9 July 2026
Reply from Flooring Supplies
Commercial Project,
We're so happy to hear you had an excellent experience with our customer service. Thank you for your kind words!
customerservices@flooringsupplies.co.uk
Flooring Supplies
Great variety of flooring
Great variety of flooring. Free samples made choosing very easy as you can see how it will look in your home.
8 July 2026
Reply from Flooring Supplies
Gill Millen,
We're delighted to hear that our wide selection of flooring and the availability of free samples made your decision-making process much easier! Thank you for your kind words.
customerservices@flooringsupplies.co.uk
Flooring Supplies
Excellent
From ordering to delivery as straightforward as it gets.
The flooring itself has a great look and was easy to install
8 July 2026
Reply from Flooring Supplies
Stephen O'Rourke,
We're so pleased to hear that your ordering and delivery experience was straightforward. It's wonderful to know you love the look of the flooring and found it easy to install!
customerservices@flooringsupplies.co.uk
Flooring Supplies
Great deal from Dinusha
I called and spoke to Dinusha who was extremely helpful. I got exactly what I was looking for at a great price. She even knocked another 5% off the reduced price.
13 July 2026
Unprompted review
Reply from Flooring Supplies
David Hamilton,
We are delighted to hear that you had such a positive experience and found exactly what you were looking for at a great price. It's wonderful to know that our team was so helpful.
customerservices@flooringsupplies.co.uk
Flooring Supplies
Great company to deal with
Staff member was very helpful with everything from supplying a sample through to the whole order and payment process. Floor looks great
17 June 2026
Reply from Flooring Supplies
Mrs Karen Blackett,
We're delighted to hear that our team provided such helpful assistance throughout your entire ordering process, from samples to payment. We're also thrilled that your new floor looks great!
customerservices@flooringsupplies.co.uk
Flooring Supplies
Best price I could find for a pack of…but a small hiccup
Best price I could find for a pack of Karndean Van Gogh. There was a small hiccup in the ordering process in that the date promised for delivery didn't materialise. This problem was compounded by a lack of communication from Flooring Supplies. When I contacted the company to enquire about delivery I was informed that the product was out of stock. However my order, for some reason seems to have been cancelled and I had to reorder. Happily the situation was eventually resolved and my floor is now installed and looks great.
1 June 2026
Reply from Flooring Supplies
John Rich,
We appreciate you sharing your experience with us. We sincerely regret the delivery delay and the communication lapse you encountered regarding your Karndean Van Gogh order. We understand how frustrating it must have been to have your order cancelled and need to reorder. We are glad the situation was ultimately resolved and that your new floor looks great.
customerservices@flooringsupplies.co.uk
Flooring Supplies
The Comoany great, flooring not so good
The experience from the Company was fie however the LVT premium flooring was a nightmare. My very experienced builder had a nightmare trying to fit it on a brand new floor, to the point that he didn't charge me for fitting it.
7 July 2026
Reply from Flooring Supplies
Not pleased,
We're truly sorry to hear about the difficulties your builder experienced with our LVT premium flooring. We understand how frustrating this must have been, especially on a brand new floor. We appreciate you bringing this to our attention and will ensure the message is relayed to our Products team.
customerservices@flooringsupplies.co.uk
Flooring Supplies
Fast delivery- tracked- and the samples…
Fast delivery- tracked- and the samples are free- good prices and good quality toi- will be ordering 100m from here for downstairs- looking forward to it ….
7 July 2026
Reply from Flooring Supplies
Mrs B,
We're so happy to hear that you had such a positive experience with your recent order, from the fast delivery to the quality of our products. We look forward to helping you with your next project!
customerservices@flooringsupplies.co.uk
Flooring Supplies
Reply from Flooring Supplies
Ian,
We're so pleased to hear that you were happy with the quick delivery of your samples and our competitive prices. Thank you for your kind words!
customerservices@flooringsupplies.co.uk
Flooring Supplies
Lovely flooring I’m still deciding on…
Lovely flooring I’m still deciding on which 1. Great quality
6 July 2026
Reply from Flooring Supplies
Rene,
We're so glad you love our flooring options and appreciate your positive feedback! We understand that choosing the perfect one can be a delightful dilemma.
customerservices@flooringsupplies.co.uk
Flooring Supplies
Zero customer service
Chased them 7 times to get my flooring.. once it arrived I then had to contact them another 2 times to get my glue id ordered..
I also returned 3 packs of flooring (my fault for over ordering) they said they only received 1 of 3 packs, but I have the email from the courier to say they were delivered and I’ve to contact them myself… 1st person when I chased it up with flooring company told me it was fine and all good and refund will be within 5 days.. now 2 weeks later and still no refund as it’s ongoing..
After being told everything was in order, now being told the opposite.. Have also lost a client due to all the delays and inconvenience not to mention loss of earnings..
Don’t recommend company.
10 June 2026
Reply from Flooring Supplies
Gavin Emerson,
We sincerely regret the difficulties you experienced with your flooring order and the complications with your returned items. We understand how frustrating it must be to receive conflicting information and to face such significant delays, especially when it impacts your clients and earnings. We are actively investigating the discrepancies regarding your returned packs and the status of your refund to ensure a swift resolution. We are committed to improving our processes to prevent similar situations in the future.
customerservices@flooringsupplies.co.uk
Flooring Supplies
Super quick delivery
Super quick delivery.
Great value
Easy to lay
And looks great and black is dam hard colour to find on flooring
18 May 2026
Reply from Flooring Supplies
Simon Gurney ,
We're so pleased to hear about your quick delivery and that you found the flooring to be great value and easy to lay. It's wonderful that you love the look, especially since black can be a challenging color to find!
customerservices@flooringsupplies.co.uk
Flooring Supplies
Irene is always helpful and efficient.
Irene is always helpful and efficient.
My builder told me that I need to order 5 more packs of flooring and that would be better to be delivered in next few days. I contacted with Irene and she made it! Perfect!
10 July 2026
Unprompted review
Reply from Flooring Supplies
customer,
We are delighted to hear about your positive experience with us! It's wonderful to know that our team member was able to efficiently assist you with your flooring order and delivery. We appreciate you sharing your satisfaction.
customerservices@flooringsupplies.co.uk
Flooring Supplies
Flooring Purchase- LVT
Once you get through on the phone sales agent service was fast, prompt and attentive. I have not yet recieved goods so cannot comment on that element. Email sent to ask for feedback is uncomfortable and infers if no 5 star review no trust pilot price match, this I don't like and needs amending.
10 July 2026
Unprompted review
Reply from Flooring Supplies
Anon,
We appreciate you sharing your feedback regarding your recent interaction with our sales team. We're pleased to hear that their service was fast, prompt, and attentive. We also understand your concerns about our feedback request process and the perceived link to Trustpilot reviews. We are actively reviewing our communication methods to ensure they are clear and comfortable for all our customers. Your input is invaluable as we strive to improve our customer experience.
customerservices@flooringsupplies.co.uk
Flooring Supplies
Dreadful service
Dreadful service, ordered on the 22nd june, led me to believe on the online ordering process that my order would be delivered the following week. Its now the 10th of July and absolutely no contact at all. I guess they're all watching the football
10 July 2026
Unprompted review
Reply from Flooring Supplies
Anne,
We sincerely regret the significant delay and lack of communication regarding your order. We understand your frustration and are actively investigating this issue to ensure a prompt resolution.
customerservices@flooringsupplies.co.uk
Flooring Supplies
If I could leave negative stars I…
If I could leave negative stars I would. Penny Williams was my advisor.
I saw online that you can get a Spend & Save discount on larger orders. I was about to spend £2K on flooring so asked Penny how I apply the discount. She asked me what product I was buying. Then she asked me what quantity of product. Then she asked me what the total payment sum would be. Then she asked me if there was anything else in my basket. Then she sent me an invoice for the same amount as the items in my basket online. I asked her where the discount as the invoice total was the same number as just shopping myself online and she said the discount had been automatically applied online. I asked her why she hadn't told me that first? Why had I spent 1/2 hour speaking to her?? She replied that the product was low in stock would I like to place and order. I ended the chat. What a waste of both our time.
9 July 2026
Unprompted review
Reply from Flooring Supplies
Hilary Betts,
We appreciate you taking the time to share your recent experience with us. We are truly sorry to hear that your interaction with our team regarding the Spend & Save discount was frustrating and did not meet your expectations. We understand how valuable your time is, and we regret that your chat felt unproductive. We are reviewing this feedback internally to improve our communication and ensure clarity on discount applications for all customers.
customerservices@flooringsupplies.co.uk
Flooring Supplies
Competitive prices
Easy to order samples and then the actual product. Good prices and easy to choose delivery date. The delivery service was good and delivered within the time frame.
2 July 2026
Reply from Flooring Supplies
Brian,
We're delighted to hear that ordering samples and the product was easy, and that you found our prices good and delivery date selection convenient. We appreciate your positive feedback on our delivery service.
customerservices@flooringsupplies.co.uk
Flooring Supplies
The Worst Online Shopping Experience I've ever had
Should be zero stars. Assured me the flooring was in stock. Took the order. Then failed to deliver, with no communication at all, leaving it to me to chase them. Ignored several emails to support. After HOURS in a phone queue being assured my call was important, they failed to call back as promised. More waiting in a queue before I got through to someone who at least vaguely owned the problem. Learned the item was no longer available in the ordered size (but not why they'd failed to bother telling me, or why they took the order).
Forced to pay AGAIN for a different size because they "couldn't transfer my payment". Promised a refund in 5 days. No refund arrived. No communication. Eventually admitted they'd 'set the refund up wrongly (i.e. hadn't bothered). Forced to claim via credit card company. The only part of this operation that works is sales, everything else is a disjointed, disinterested disaster. AVOID this company!!!
18 May 2026
Unprompted review
Reply from Flooring Supplies
Frazer Robinson,
We are truly sorry to learn about the incredibly frustrating experience you encountered with your flooring order. We understand your disappointment and the significant inconvenience caused by the lack of communication, the issues with product availability, and the difficulties you faced in securing your refund. We recognize that our processes failed you at multiple points, from the initial order placement to the resolution of the payment and refund. We are actively reviewing our internal communication protocols and order fulfillment procedures to prevent such occurrences. We appreciate you bringing these serious concerns to our attention, as your feedback is invaluable in helping us identify areas for improvement and ensure a better experience for all our customers.
customerservices@flooringsupplies.co.uk
Flooring Supplies
Reply from Flooring Supplies
Tony,
We are so pleased to hear that you found our service to be very good and our pricing competitive. Thank you for your wonderful feedback.
customerservices@flooringsupplies.co.uk
Flooring Supplies
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