OGood quality quick step flooring which we finished laying yesterday. Delivery not great as I was assured a particular day but it didn't turn up. It did come the next day but with no communication fro... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had questions regarding LVT gluedown tiles and conversed with Casey via the chatbot and they were able to answer my questions quickly and clearly. I supplied an image of what I was looking for and... See more
Company replied
Dinusha was great, service was prompt and she kindly extended the discounted offers to be able to accommodate. Also friendly and polite, making the process effortless. The samples were sent quickly an... See more
Company replied
Casey was great today on chat. We had a very odd question, i.e. asked if we could lay new Karndean flooring over existing as taking the old covering and plywood underneath would be an horrendous job.... See more
Company replied
Company details
- Flooring Store
- Do-it-Yourself Shop
- Flooring Contractor
- Home Improvement Store
- Wood and Laminate Flooring Supplier
About Flooring Supplies
Written by the company
Shop Engineered Wood Flooring
Shop Laminate Flooring
Shop Vinyl Flooring
Our Inspiration Centre
Contact Us
About FlooringSupplies.co.uk
We sell beautifully stunning and eye-catching floors for the best value around. It’s all covered. From solid to engineered wood, laminate to luxury vinyl, not to mention unlimited free samples, flexible delivery options and a top-notch customer service team.
We believe that a good home starts with a good floor, so whether you’re looking for some warm rustic charm or a slick contemporary feel, we've got everything you need to get you well on your way to your ideal home.
Have a browse around our website at www.flooringsupplies.co.uk, where you’ll find loads of photos, videos, tips and tricks to help you on your way. We've got a Room Visualiser Tool, Free Samples & friendly expert advice to help you find your perfect floor.
We look forward to seeing you soon!
Flooring Supplies
Written by the company
- FAST DELIVERY
- Express Kerbside Delivery service available from just £40.
- FREE SAMPLES
- It can be tricky to choose a floor based on images alone. That's why we offer a super easy sample service to let you get your hands on your future floor.
- ROOM VISUALISER TOOL
- Our Room Visualiser can be used either on desktop, tablet or mobile – there’s no app needed. It works across all devices and all you need to do is take a picture of your room and the floor is replaced with the selected option! You can rotate the direction of the floor to suit your preference, and you can save and share your image quickly and easily.
- PRICE MATCH PROMISE
- We don't think that you should have to sacrifice first class service just to get a world-class deal. That's why, if you find one of our products for cheaper anywhere else, we'll be sure to match that price ourselves. You'll receive our same great delivery options and the same level of customer support, but at the lowest possible prices.
- FINANCE OPTIONS
- We offer several finance options as we aim to cater to everybody. Our finance options mean you can easily spread the cost and still get your new floor quickly. Our finance is via an external finance supplier, see full details on our website.
The UK's largest online flooring company
Why Flooring Supplies?
Why Flooring Supplies?
Why do we stand out from the rest? At Flooring Supplies, we pride ourselves on offering expert advice tailored to your needs. Our team of flooring specialists is here to guide you through every step of the process, from design inspiration to detailed technical information.
We strive to make your purchasing experience as seamless and stress-free as possible. That’s why we’ve designed an easy-to-navigate website, packed with all the key information you need. Each product comes with installation and maintenance guides, as well as a variety of 'how-to' and comparison content to support your decision-making process.
At FlooringSupplies, we understand the process of getting a new floor can be expensive, which is why we also offer flexible financial options, including interest-free and interest-bearing plans, so you can choose the payment option that works best for you. This is just one of the ways we set ourselves apart, making it easier for everyone to bring their dream flooring home.
Not sure which flooring is right for you? We've got you covered with free samples, and quick delivery across the UK! No matter where you’re located, we’re committed to ensuring that every customer has access to our high-quality products and services.
Here at FlooringSupplies, we’re dedicated to providing the best possible service, competitive prices, and expert advice to make your flooring journey as smooth as possible. Don’t just take our word for it—read our customer reviews to see how we’ve helped others transform their homes.
Contact info
Flooring Supplies, Suite 2, Cringleford Business Centre, Intwood Rd, Cringleford, NR4 6AU, Norwich, United Kingdom
- 01842 769333
- customerservices@flooringsupplies.co.uk
- flooringsupplies.co.uk
4.3
Excellent
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful service
Casey was a great help arranging a price for a large order for us. She spent time emailing us and changing the quantities we needed. She replied to us promptly and answered our many questions for us.
23 July 2026
Unprompted review
Reply from Flooring Supplies
RH,
We're delighted to hear that our team was a great help in arranging the price for your large order. It's wonderful that we could assist you promptly with your questions and quantity changes.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Casey is an outstanding representative for the company
A truly excellent experience with Casey at Flooring Supplies.
Casey worked hard to secure competitive pricing and kept communication clear, timely, and consistent throughout the entire process. The service provided was efficient, straightforward, and genuinely supportive from start to finish.
Casey is an outstanding representative for the company — honest, reliable, and committed to delivering a smooth customer experience. Their efforts were very much appreciated, and the professionalism shown deserves recognition.
Highly recommended.
21 July 2026
Unprompted review
Reply from Flooring Supplies
Steevan Whittam,
We are so pleased to hear about your excellent experience with us. It is wonderful to know that our efforts to secure competitive pricing and maintain clear, timely communication were appreciated. We are truly glad that the service provided was efficient, straightforward, and supportive from beginning to end. We always aim to deliver a smooth customer experience, and your kind words affirm our commitment. Thank you for your high recommendation.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Good quality and great customer service
Dinusha was great, service was prompt and she kindly extended the discounted offers to be able to accommodate. Also friendly and polite, making the process effortless. The samples were sent quickly and of good quality with lots of delivery dates to choose from. The only downside was the amount of emails sent by other colleagues (after I’d already agreed to Dinusha’s offer) and promotional/sales pushes along the way.
22 July 2026
Unprompted review
Reply from Flooring Supplies
Emma_Alexander,
We're delighted to hear that our colleague provided you with such excellent and accommodating service, making the process effortless. It's great that the samples arrived quickly and were of good quality. We also appreciate your feedback regarding the number of emails and promotional pushes; we will certainly take this into consideration to improve our customer experience.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Sample received in good time
Sample received in good time and good quality. Now just need to decide whether to place order.
3 June 2026
Reply from Flooring Supplies
Steven Scott,
We're so glad the sample arrived promptly and met your quality expectations! We hope you find it perfect for your needs.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Fast delivery and quality products at…
Fast delivery and quality products at competitive prices. Used several times and will again in the future when needed.
24 June 2026
Reply from Flooring Supplies
Jayne Dodd,
We're so glad to hear you appreciate our fast delivery and product quality at competitive prices. We look forward to serving you again!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Telephone Order
Dinusha was very helpful over the phone. Friendly and helped me get the best deal too. Expecting my floors this week and looking forward to receiving them!
20 July 2026
Unprompted review
Reply from Flooring Supplies
Nic,
We're so pleased to hear about the helpful and friendly service you received over the phone. We're glad we could assist you in finding a great deal and hope you love your new floors!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Fantastic customer service from Casey
Fantastic customer service from Casey. Really patient, attentive and helpful in planning my flooring project.
Highly recommend.
20 July 2026
Unprompted review
Reply from Flooring Supplies
Jane Harders,
We're delighted to hear that you experienced such fantastic customer service and found our team member patient, attentive, and helpful in planning your flooring project. We appreciate your high recommendation!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
We ordered some samples which were…
We ordered some samples which were delivered promptly. They did chase us a little but gave a good quote and the order was easy to make
15 July 2026
Unprompted review
Reply from Flooring Supplies
Mr William Francis,
We appreciate your feedback and are pleased to know the sample delivery was prompt and the ordering process was easy. Thank you for your review!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Excellent experience
I had an excellent experience with UK Flooring Direct. Jessica Nevin provided outstanding customer service from start to finish—she was incredibly helpful, knowledgeable, and made the whole process easy. The delivery was also much quicker than expected, which was a fantastic bonus.
I'm really impressed with both the quality of the service and the efficiency of the delivery. I wouldn't hesitate to recommend UK Flooring Direct to anyone looking for great products backed by exceptional customer support. Highly recommended!
17 July 2026
Unprompted review
Reply from Flooring Supplies
GregT,
We are so pleased to hear about your excellent experience with us! It's wonderful to know that our team provided outstanding customer service and made the process easy for you. We are also delighted that the delivery was quicker than expected. Your recommendation means a great deal to us, and we truly appreciate your kind words about the quality of our service and efficiency. Thank you for sharing your positive feedback.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
I bought a engineered wooden floor…
I bought a engineered wooden floor from flooring supplies and as we are laying the floor on concrete and was advised by Casey to buy a waterproof underlay 5mm thick but now the floor has been put down and every time we walk on it there’s a crunching sound. I have googled this and it keeps telling me the underlay is too thick for a 14 mm floor.its saying we should have a 2mm or a 3mm but we were advised to have the one we bought. It’s either the underlay is too thick or the woods not good but it wasn’t cheap to buy. We are not happy with this and are going to complain.
31 March 2026
Reply from Flooring Supplies
Sheila Crouch,
We appreciate you taking the time to share your experience with us regarding the engineered wooden floor and the underlay. We understand your frustration with the crunching sound and the concerns you have about the suitability of the underlay. We are sorry that the flooring has not met your expectations. We are committed to ensuring our customers are satisfied with their purchases, and we want to investigate this matter thoroughly. Please know that we are taking your feedback seriously and will be looking into the advice provided and the product performance.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Very helpful staff
Very helpful staff. very good in sending out samples.Quick delivery. very good service
22 June 2026
Reply from Flooring Supplies
Mick,
We're delighted to hear that you found our staff helpful and that you had a very good experience with our sample service and quick delivery. Thank you for your positive feedback!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Excellent salesman
The salesman ( Dinusha) helped massively with my order and was very attentative throughout the ordering process. Flooring is due to be delivered this week so will update on the product soon.
23 June 2026
Unprompted review
Reply from Flooring Supplies
SJ,
We are so pleased to hear about your positive experience with our team member. We appreciate you sharing your feedback and look forward to hearing about your new flooring!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Reply from Flooring Supplies
Mrs Gillian Moore,
We're so pleased to hear that your ordering process was easy and that your delivery arrived quickly. We're also glad you're happy with the quality of your item!
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Had a online text chat with Casey
Had a online text chat with Casey. She appeared to be chatting with multiple people at the same time so took some time to get to my text. After we got started everything went well. She answered all my questions and was very helpful. She sent me a purchasing link via email. Because I didn't activate the link immediately I received several remainder emails to say that the link had a limited life time. I didn't need them.
16 July 2026
Unprompted review
Reply from Flooring Supplies
Paul Wallace ,
We appreciate you sharing your experience with us. We are glad that our team member was able to assist you effectively and answer all your questions. We understand your feedback regarding the multiple reminder emails for the purchasing link, and we will certainly review our process for sending those out. Your insights help us improve our service for everyone.
customerservices@flooringsupplies.co.uk
nicolehawthorne, Flooring Supplies
Excellent and smooth customer…
Excellent and smooth customer experience from sending samples to actual ordering of the floor. Fantastic price for the top brand. Great customer service by Casey and appreciate quick service to amend, confirm and follow up of the order. Enjoyed the experience of ordering a quality floor from Flooring Supplies.
16 July 2026
Unprompted review
Reply from Flooring Supplies
Raju,
We're delighted to hear you had an excellent and smooth customer experience from samples to ordering. We appreciate your positive feedback regarding the fantastic price, great customer service, and quick service to amend, confirm, and follow up on your order. We're glad you enjoyed the experience of ordering a quality floor.
customerservices@flooringsupplies.co.uk
Flooring Supplies
Dinusha was fantastic
Dinusha was fantastic. She helped me with measurements and what I needed. She was managed to get the possible deal.
Highly recommended
15 July 2026
Unprompted review
Reply from Flooring Supplies
Philip MacMahon,
We're delighted to hear about your positive experience and that our team member provided excellent assistance with measurements and securing a great deal. Thank you for your high recommendation!
customerservices@flooringsupplies.co.uk
Flooring Supplies
Great service by Casey
Great service by Casey. Quick and easy to order over phone to get urgent delivery time confirmed.
15 July 2026
Unprompted review
Reply from Flooring Supplies
Julie O'Rourke,
We are delighted to hear that you received such great service and that your order was placed quickly and easily. Thank you for your positive feedback!
customerservices@flooringsupplies.co.uk
Flooring Supplies
Dinusha was very helpful with queries…
Dinusha was very helpful with queries regarding the product and checking that I had ordered enough boxes to cover the floor I am replacing. Swift responses, found me the best price available and activated my price guarantee.
15 July 2026
Unprompted review
Reply from Flooring Supplies
Sarah Sadoon,
We're happy to hear about your positive experience! We appreciate your feedback and are glad our team member was helpful with your product queries, ensuring you had enough boxes, and securing the best price.
customerservices@flooringsupplies.co.uk
Flooring Supplies
The good were ok delivery was good and…
The good were ok delivery was good and on time. The reason for 4 stars due to 2 issue. Immediately after check out I realized that I accidently ordered a wrong item which cancelled I wanted to cancel. Which the cancellation was easy I had to chase number of times for refund. Secondly this supplier don't have an option to return goods not so if you got untuched goods the return shipment is on the customer
19 June 2026
Reply from Flooring Supplies
Maxim Kleshchukov,
We appreciate you taking the time to share your feedback. We are sorry to hear about the difficulties you experienced with the refund process and our return policy. We are always working to improve our services, and your comments are valuable in helping us identify areas for improvement.
customerservices@flooringsupplies.co.uk
Flooring Supplies
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.