Flooring Supplies Reviews 

21,460
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,430 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, patient, and knowledgeable when assisting with product choices and custom orders. Consumers also love the high quality of the flooring materials and truly appreciate how simple it is to browse options and order free samples quickly. Some people were dissatisfied with delivery issues and poor communication, noting that parcels occasionally arrived missing essential installation parts or experienced unexpected delays. However, a few reviewers also mentioned frustrating problems concerning stock availability, incorrect delivery addresses, and completely unfulfilled orders.

What people talk about most

Delivery service

Consumers find delivery_service to be ambiguous, with highly mixed experiences regarding scheduling and... See more

Product

Customers had positive experiences with product, often praising the high quality and competitive pricing.... See more

Order

Reviewers highlight ambiguous aspects of order processes, with many describing the ordering experience as... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are exceptionally helpful,... See more

Service

Clients share positive opinions on service, highlighting prompt assistance and helpful communication.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

OGood quality quick step flooring which we finished laying yesterday. Delivery not great as I was assured a particular day but it didn't turn up. It did come the next day but with no communication fro... See more

Company replied

Rated 4 out of 5 stars

I had questions regarding LVT gluedown tiles and conversed with Casey via the chatbot and they were able to answer my questions quickly and clearly. I supplied an image of what I was looking for and... See more

Company replied

Rated 4 out of 5 stars

Dinusha was great, service was prompt and she kindly extended the discounted offers to be able to accommodate. Also friendly and polite, making the process effortless. The samples were sent quickly an... See more

Company replied

Rated 5 out of 5 stars

Casey was great today on chat. We had a very odd question, i.e. asked if we could lay new Karndean flooring over existing as taking the old covering and plywood underneath would be an horrendous job.... See more

Company replied



Company details

  1. Flooring Store
  2. Do-it-Yourself Shop
  3. Flooring Contractor
  4. Home Improvement Store
  5. Wood and Laminate Flooring Supplier

About Flooring Supplies

Written by the company

Flooring Showcase Shop Engineered Wood Flooring Shop Laminate Flooring Shop Vinyl Flooring Our Inspiration Centre Contact Us

About FlooringSupplies.co.uk

We sell beautifully stunning and eye-catching floors for the best value around. It’s all covered. From solid to engineered wood, laminate to luxury vinyl, not to mention unlimited free samples, flexible delivery options and a top-notch customer service team.

We believe that a good home starts with a good floor, so whether you’re looking for some warm rustic charm or a slick contemporary feel, we've got everything you need to get you well on your way to your ideal home.

Have a browse around our website at www.flooringsupplies.co.uk, where you’ll find loads of photos, videos, tips and tricks to help you on your way. We've got a Room Visualiser Tool, Free Samples & friendly expert advice to help you find your perfect floor.

We look forward to seeing you soon!

Flooring Supplies

Written by the company

FAST DELIVERY
Express Kerbside Delivery service available from just £40.
FREE SAMPLES
It can be tricky to choose a floor based on images alone. That's why we offer a super easy sample service to let you get your hands on your future floor.
ROOM VISUALISER TOOL
Our Room Visualiser can be used either on desktop, tablet or mobile – there’s no app needed. It works across all devices and all you need to do is take a picture of your room and the floor is replaced with the selected option! You can rotate the direction of the floor to suit your preference, and you can save and share your image quickly and easily.
PRICE MATCH PROMISE
We don't think that you should have to sacrifice first class service just to get a world-class deal. That's why, if you find one of our products for cheaper anywhere else, we'll be sure to match that price ourselves. You'll receive our same great delivery options and the same level of customer support, but at the lowest possible prices.
FINANCE OPTIONS
We offer several finance options as we aim to cater to everybody. Our finance options mean you can easily spread the cost and still get your new floor quickly. Our finance is via an external finance supplier, see full details on our website.

The UK's largest online flooring company

Why Flooring Supplies?

Why Flooring Supplies?

Why do we stand out from the rest? At Flooring Supplies, we pride ourselves on offering expert advice tailored to your needs. Our team of flooring specialists is here to guide you through every step of the process, from design inspiration to detailed technical information.

We strive to make your purchasing experience as seamless and stress-free as possible. That’s why we’ve designed an easy-to-navigate website, packed with all the key information you need. Each product comes with installation and maintenance guides, as well as a variety of 'how-to' and comparison content to support your decision-making process.

At FlooringSupplies, we understand the process of getting a new floor can be expensive, which is why we also offer flexible financial options, including interest-free and interest-bearing plans, so you can choose the payment option that works best for you. This is just one of the ways we set ourselves apart, making it easier for everyone to bring their dream flooring home.

Not sure which flooring is right for you? We've got you covered with free samples, and quick delivery across the UK! No matter where you’re located, we’re committed to ensuring that every customer has access to our high-quality products and services.

Here at FlooringSupplies, we’re dedicated to providing the best possible service, competitive prices, and expert advice to make your flooring journey as smooth as possible. Don’t just take our word for it—read our customer reviews to see how we’ve helped others transform their homes.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

21K reviews

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4.3

All reviews

(21,460)

1,429 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy customer

This company works in a professional and efficient way. I ordered a laminate flooring over the phone , and Dinusha helped me with creating my order and arrange a quick delivery which arrived on time . Thank you Dinusha !

30 June 2026
Unprompted review
Flooring Supplies logo

Reply from Flooring Supplies

Elena Preskey,

We're delighted to hear about your positive experience with our team member! We appreciate you highlighting their professionalism and efficiency in creating your order and arranging a quick, on-time delivery. Thank you for your kind feedback.

customerservices@flooringsupplies.co.uk
Flooring Supplies

Rated 5 out of 5 stars

Great price and products

Good price and speedy delivery

30 June 2026
Flooring Supplies logo

Reply from Flooring Supplies

Nessa,

We're delighted to hear you found our pricing competitive and our delivery service efficient. Thank you for your positive feedback!

customerservices@flooringsupplies.co.uk
Flooring Supplies

Rated 5 out of 5 stars

Engineered wood

The ordering process was very straightforward, we dealt with Casey who was very helpful. I was also impressed with a range of products and clear information provided on the website and by Casey.

6 July 2026
Unprompted review
Flooring Supplies logo

Reply from Flooring Supplies

Anna,

We're delighted to hear that your ordering process was straightforward and that you found our team member very helpful. It's also wonderful that you were impressed with our product range and the clear information provided. Thank you for your positive feedback!

customerservices@flooringsupplies.co.uk
Flooring Supplies

Rated 5 out of 5 stars

Irene and Casey did a great job

Irene and Casey did a great job on the phones - pulling extra discounts on top of more existing sales discounts out of the hat. They were very friendly and efficient too. I have not yet recorded my product but Flooring Supplies are highly recommended so expect it to be of good quality. Thanks.

7 July 2026
Unprompted review
Flooring Supplies logo

Reply from Flooring Supplies

ralph perring,

We're so pleased to hear about your positive experience with our team and that you found them friendly and efficient. We are confident you will be happy with the quality of your product.

customerservices@flooringsupplies.co.uk
Flooring Supplies

Rated 5 out of 5 stars

Casey was incredibly helpful!

Casey was incredibly helpful and the process of choosing and purchase was made super easy. Looking forward to receiving my shipment of new flooring. She helped both by emai and phone to get the correct product at the best price for this order.

6 July 2026
Unprompted review
Flooring Supplies logo

Reply from Flooring Supplies

John Carroll,

We're happy to hear that the process of choosing and purchasing your new flooring was made super easy. We appreciate your kind words and are glad we could assist you in getting the correct product at the best price. Thank you for your positive feedback!

customerservices@flooringsupplies.co.uk
Flooring Supplies

Rated 5 out of 5 stars

Prompt delivery of samples

Prompt delivery of samples

30 June 2026
Flooring Supplies logo

Reply from Flooring Supplies

Ann Sandling,

We're happy to hear that your samples arrived promptly. We appreciate your positive feedback!

customerservices@flooringsupplies.co.uk
Flooring Supplies

Rated 5 out of 5 stars

Good products

Good products, great prices,helpful staff,prompt delivery and refund for unneeded tiles.

9 June 2026
Flooring Supplies logo

Reply from Flooring Supplies

Mr & Mrs P R Daffurn,

We're happy to hear you found our products good, our prices great, and our staff helpful. We appreciate your positive feedback on our prompt delivery and the refund process.

customerservices@flooringsupplies.co.uk
Flooring Supplies

Rated 5 out of 5 stars

So easy to obtain as many samples you…

So easy to obtain as many samples you need

24 June 2026
Flooring Supplies logo

Reply from Flooring Supplies

Dafydd Amberry,

We're happy to hear that obtaining samples was easy for you. We appreciate your positive feedback!

customerservices@flooringsupplies.co.uk
Flooring Supplies

Rated 5 out of 5 stars

Great service; problem solved

Casey dealt with my enquiry and I couldn’t have asked for more. She was helpful, efficient, and friendly. I felt very safe in her hands, and that we had the best outcome for our query. Thank you, Casey!

3 July 2026
Unprompted review
Flooring Supplies logo

Reply from Flooring Supplies

Tina Maynard,

We're so pleased to hear about your positive experience! It's wonderful to know that the assistance provided was helpful, efficient, and friendly, leading to a great outcome for your inquiry. Thank you for sharing your feedback.

customerservices@flooringsupplies.co.uk
Flooring Supplies

Rated 5 out of 5 stars

Oak Flooring…

Product ordered and arrived in perfect condition.

8 June 2026
Flooring Supplies logo

Reply from Flooring Supplies

Carol Morris ,

We're delighted to know that your order arrived in perfect condition. We appreciate you taking the time to share your positive experience with us!

customerservices@flooringsupplies.co.uk
Flooring Supplies

Rated 3 out of 5 stars

One or two of the top LVT's were bowed…

One or two of the top LVT's were bowed across their width and were difficult, if not impossible, to flatten. Luckily, I had ordered an extra pack to cover any eventualities.
Once the installation was completed, it looked good and felt warm and comfortable under bare feet.

2 July 2026
Unprompted review
Flooring Supplies logo

Reply from Flooring Supplies

David White,

We do apologies you received a couple of bowed boards. We're glad our product ultimately enhanced your home's comfort. We are always working to improve our quality control processes so appreciate your feedback.

customerservices@flooringsupplies.co.uk
Flooring Supplies

Rated 5 out of 5 stars

I had a great experience ordering my…

I had a great experience ordering my flooring. Casey was very helpful throughout the process, answered my questions clearly and helped get the pricing to a point I was happy with.

The ordering process was straightforward, communication was prompt and professional, and Casey made everything easy from quote through to payment and delivery arrangements.

A 5-star experience — thank you, Casey.

1 July 2026
Unprompted review
Flooring Supplies logo

Reply from Flooring Supplies

Daniel Wright,

We're delighted to hear you had such a positive experience with your flooring order! It's wonderful to know that the process was straightforward and that our team member provided clear answers and excellent support from start to finish. We truly appreciate your kind feedback.

customerservices@flooringsupplies.co.uk

nicolehawthorne, Flooring Supplies

Rated 5 out of 5 stars

Excellent service

Excellent service, fast delivery product is excellent

Highly recommend

16 June 2026
Flooring Supplies logo

Reply from Flooring Supplies

Adam Grant,

We're delighted to hear that you experienced excellent service and fast delivery, and that you are pleased with the product. Thank you for your high recommendation!

customerservices@flooringsupplies.co.uk

nicolehawthorne, Flooring Supplies

Rated 5 out of 5 stars

I searched for product on line

I searched for product on line, receive some samples promptly and then ordered via email. I was in contact with Dinusha who responded to my queries quickly and efficiently. Ordering the wood was also easy. I've not received my order yet but so far so good!

30 June 2026
Unprompted review
Flooring Supplies logo

Reply from Flooring Supplies

Julia,

We're delighted to hear that your samples arrived promptly and that you found our team member helpful in addressing your questions efficiently. We appreciate your positive feedback on the ease of ordering.

customerservices@flooringsupplies.co.uk

nicolehawthorne, Flooring Supplies

Rated 5 out of 5 stars

Contacted the company and spoke to…

Contacted the company and spoke to Dinusha who was more than helpful on the phone and sorted out what I needed. Thank you.

1 July 2026
Unprompted review
Flooring Supplies logo

Reply from Flooring Supplies

Customer,

We're happy to hear that our team member was helpful on the phone and sorted out what you needed. We appreciate you taking the time to share your positive experience!

customerservices@flooringsupplies.co.uk

nicolehawthorne, Flooring Supplies

Rated 5 out of 5 stars

Really great service and delivery…

Really great service and delivery experience. Very competitive price.

26 June 2026
Flooring Supplies logo

Reply from Flooring Supplies

Caroline,

We're so glad you had a great experience with our service and delivery, and that our pricing was competitive. We appreciate your feedback!

customerservices@flooringsupplies.co.uk

nicolehawthorne, Flooring Supplies

Rated 5 out of 5 stars

Would definitely use again.

Easy to use website with all sorts of flooring available and easy to find. The price of my LVT was very compeitive and the ordering online was again easy.
Delivery was exactly what they said it would be. It arrived during the 2 hour time slot I was given aand unloaded and then using a pallet truck taken to my front door. Thankss Les Smith and thanks Flooring Supplies.

26 June 2026
Flooring Supplies logo

Reply from Flooring Supplies

CHRIS HALL,

We're delighted to hear that you found our website easy to use and our LVT competitively priced! It's great that the online ordering process was straightforward for you. We're also pleased that the delivery was exactly as expected and handled so efficiently.

customerservices@flooringsupplies.co.uk

nicolehawthorne, Flooring Supplies

Rated 5 out of 5 stars

helpful and quick delivery

helpful and quick delivery, good product well packaged.

22 June 2026
Flooring Supplies logo

Reply from Flooring Supplies

Fred,

We're delighted to hear that you found our service helpful and that your delivery was quick. We're also glad you're pleased with the well-packaged product!

customerservices@flooringsupplies.co.uk

nicolehawthorne, Flooring Supplies

Rated 4 out of 5 stars

Quik step click laminate flooring…

Ordered 3 box of flooring one was open and had a lot of damaged to click connector, although all laminate faces were perfect it was a pity having to clean up damage tongue and grooves before fitting , otherwise would be 5 star , as everything else perfect. Thanks for sorting delivery issue as that was my fault in a typo error, great job and would use again .

23 June 2026
Flooring Supplies logo

Reply from Flooring Supplies

colly63,

We appreciate your feedback and are sorry to hear about the damaged box of flooring. We understand how frustrating it is to receive items that aren't in perfect condition. We're glad we could resolve the delivery issue and that you would consider using us again.

customerservices@flooringsupplies.co.uk

nicolehawthorne, Flooring Supplies

Rated 5 out of 5 stars

Good quality items / quick delivery

Good quality items / quick delivery

24 June 2026
Flooring Supplies logo

Reply from Flooring Supplies

Mr Ashong,

We are delighted to hear that you are pleased with the quality of our items and the speed of our delivery. Thank you for your wonderful feedback!

customerservices@flooringsupplies.co.uk

nicolehawthorne, Flooring Supplies

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