Flooring King Reviews 2,189

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 957 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company for its excellent products, often highlighting the quality of the flooring and the wide selection available. Many appreciate the competitive pricing, finding the products to be a good value. The ordering process is consistently described as easy and straightforward, with many consumers commending the efficient delivery service. However, some customers also noted issues with delivery, including damaged items during transit or unexpected changes to delivery dates. A few people mentioned difficulties with returning unused products, particularly adhesive, and felt that the return policy was not clearly communicated.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently praising its speed, efficiency, and... See more

Product

Reviewers highlight positive aspects of product quality and selection. Many customers praise the high quality... See more

Service

Users describe positive interactions with service, highlighting excellent communication, prompt delivery, and... See more

Order

Customers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight the good value and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sample orders quickly received. Easy process to order. Good quality flooring for price. Slight issue that two incorrect boxes sent. Phoned customer services who were very helpful and easy to deal with... See more

Company replied

Rated 5 out of 5 stars

I have used Fooring King three times - all for urgent deliveries. Each time the items have arrived on time, in good condition and via courteous couriers. Having spent almost a year with an extension b... See more

Company replied

Rated 5 out of 5 stars

The flooring from flooring king was recommended by our son who is a joiner and fitter.He had used the product previously and liked the way it was as so easy to lay. Now it laid in the bungalows kit... See more

Company replied

Rated 5 out of 5 stars

We ordered the Polyflor Designatex – Chalk White Oak 2141 Absolutely stunning and great quality. We had a slight issue with delivery but the customer service was outstanding and they resolved the... See more

Company replied


Company details

  1. Flooring Store
  2. Home Improvement Store
  3. Wood and Laminate Flooring Supplier

About Flooring King

Written by the company

Why Flooring King?

At Flooring King, we are your one-stop destination for a diverse range of flooring solutions, from LVT and Engineered Wood Flooring to Laminate, Carpets, Carpet Tiles, Sheet Vinyl, Safety Floor, and essential Accessories.

Based in the UK

Proudly based in the UK, we are driven by our promise to deliver unbeatable online prices. What's more? Enjoy free next-day shipping on all orders over £350.

Customer Service

Our exceptional customer service team is always at your service, ready to assist with any flooring-related inquiries or issues you might face.

Domestic & Commercial

Catering to both domestic and commercial clientele, we're here to ensure your flooring needs are met with precision and excellence. Welcome to Flooring King, where quality meets affordability.

Shop By Flooring


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Keeps you updated on deliveries. Top brands at good prices.

16 March 2026
Flooring King logo

Reply from Flooring King

Hi Lynette,

Thanks for leaving this — really good to hear you were happy with the service and that the delivery updates kept everything nice and clear for you.

We really appreciate you choosing us.

Kind regards,
Flooring King

Rated 5 out of 5 stars
Flooring King logo

Reply from Flooring King

Hi Wayne,

Really good to hear everything went smoothly and you were happy with the price and delivery!

Thanks for choosing us for your flooring — we really appreciate it.

Kind regards,
Flooring King

Rated 5 out of 5 stars

everything

everything, easy order and prompt delivery even though it was just after 06:30

16 March 2026
Flooring King logo

Reply from Flooring King

Hi Ian,

Really appreciate you taking the time to leave this — great to hear the order process was easy and everything arrived without any issues.

Thanks for choosing us for your flooring, we really appreciate it.

Kind regards,
Flooring King

Rated 5 out of 5 stars

Flooring king …

First time using this company honestly amazing
price was good delivered when scheduled
It will be the first place I go to in the future

13 March 2026
Flooring King logo

Reply from Flooring King

Hi James,

Really appreciate you sharing this — great to hear your first experience with us was a positive one and everything arrived on time at a good price 👍

It means a lot to know we’ll be your first choice going forward. Thanks again for choosing us.

Kind regards,
Flooring King

Rated 5 out of 5 stars

Delivered on time

Delivered on time. Phoned beforehand products as described. No issues at all. Even took the pallet back.

16 March 2026
Flooring King logo

Reply from Flooring King

Hi Adrian,

Really appreciate you sharing this — it’s great to hear everything arrived on time and exactly as expected. We always aim to make the whole process straightforward, so it’s good to know that came through for you.

Thanks again for choosing us, your feedback means a lot to the team.

Kind regards,
Flooring King

Rated 5 out of 5 stars

Great delivery

Great delivery

9 March 2026
Flooring King logo

Reply from Flooring King

Hi Clare,

Great to hear everything went smoothly and delivery was spot on!

Thank you for sharing your feedback with us, and thank you for choosing us — enjoy your new flooring!

Kind regards,
Flooring King

Rated 5 out of 5 stars

Quality product delivered fast

Quality product delivered fast, no problems at all. Great price

2 March 2026
Flooring King logo

Reply from Flooring King

Hi Webb,

Really appreciate you taking the time to leave this — great to hear everything arrived quickly and you’re happy with the quality and value.

Enjoy your new flooring, and thanks again for choosing us!

Kind regards,
Flooring King

Rated 5 out of 5 stars

Excellent service at a great price

Excellent service at a great price

4 March 2026
Flooring King logo

Reply from Flooring King

Hi Caroline,

Thanks for taking the time to leave this — really good to hear you were happy with both the service and the price. That’s exactly what we aim for.

We really appreciate you choosing us.

Kind regards,
Flooring King

Rated 4 out of 5 stars

majestic Quick step Laminate flooring

My wife and I after having a rewarding working life are now a retired couple with time on our hands to have decorated our home and refurbished the bathroom and kitchen with only the flooring to complete. We were impressed with the quality of Majestic Quick step Laminate flooring we placed in the hallway and kitchen and extension, our last order was to complete the fitting of the lounge 30 square metres . Overall the look is amazing, unfortunately 1 pack did have some damage to several pieces.

7 March 2026
Rated 1 out of 5 stars

Oribil service I order floring and fix…

Oribil service I order floring and fix the date to delivering and I lost all my day for delivery and is not coming all call to ask they say is lost my order and i cancel order and they say ok but nothing not notified is cancel or not I call again and again ok we cancel your order second time and again waintig il lose my time and my patience.

4 March 2026
Flooring King logo

Reply from Flooring King

Hello Dima,

We’re very sorry that your order was not fulfilled on your requested delivery date. We always aim to dispatch and deliver orders exactly when our customers need them, so we completely understand how disappointing this must have been.

Unfortunately, on this occasion there was an unexpected issue with our supplier which meant we were unable to meet your requested date. When you contacted us, we explained the situation and, as requested, promptly cancelled your order and issued a full refund.

We sincerely apologise for the inconvenience and frustration this may have caused, and we appreciate your understanding.

Kind regards,
Flooring King

Rated 5 out of 5 stars

Happy customer

Apart from not being able to get the flooring anywhere else at the price we paid, the delivery was very quick, but the main reason for 5 stars is I emailed the day after delivery to say a box was damaged and 3 planks had damage to the corners not a massive problem but these items aren't cheap, I got an instant reply and was told they would send a new complete box which I thought was the best outcome for me, great customer service.

4 March 2026

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