We had to book a last minute flight and FlightsTravel were able to get us a good price. Unfortunately the day of travel, United decided to delay the flight for 5 hours! They then informed us that we... See more
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Review summary
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Reviews shaping this summary
I booked tickets but was unsure about the airline. Andrea helped so much in managing my flight, booking and confirmation. She listened to my concerns and send me all the relevant details needed. Defin... See more
Company replied
Great experience once again from flights travel Nick Johnson was amazing so polite & helpful. Nick supported us to get a full refund from Qatar airlines after having our flights cancelled. Nick was ve... See more
Company replied
Company details
Written by the company
FlightsTravel.co.uk is one of the most renowned travel agencies in the UK with a high reputation for providing reliable, personalized and professional travel services to their customers. We specialize in providing flight deals across the globe at unbeatable prices and take pride in our post-sales services. We offer a wide variety of travel options, which can be customized and incorporated as per our customer’s requirements. We aim to make the process of designing your own holiday as transparent and proficient as possible. Our specialized search engine and our well-trained travel consultants provide the best options in the cheapest available price. Our aim is to save you time and money by providing personalized, simple and straightforward service in order to make your great escape hassle-free. Our dedicated, well trained, professional and friendly team has over 15 years of travel industry experience and will walk you through your travel plans and design an itinerary that is perfect for your vacation, keeping your ease as our priority. We take pride in our unparalleled knowledge about travels in every corner of the world. With our online presence, we are just a call away from a delightful experience. We offer incredible travel deals and services combined with the cheapest airfares to make your entire journey affordable. Flights & Travels Ltd offers great deals for everyone as we work with the world`s premium airlines to give you the cheapest fares to your dream destination. All flights and holidays booked with FlightsTravel.co.uk are 100% financially protected by the Travel Trust Association; therefore, you can book your flights with a peace of mind. For more details about TTA please visit https://www.thetravelnetworkgroup.co.uk/faqs ATOL is a financial protection scheme for UK travel companies and over 20 million holidaymakers and travellers are protected each year. When you buy an ATOL protected air holiday package or flight plus holiday from us you will receive an ATOL Certificate confirming your arrangements and your protection under our ATOL license. No Booking Fees on Phone Only Deals Cheaper Deals on Phone. Discounts Guaranteed!!!
Contact info
25 UNION HOUSE, UB3 1AA, Hayes, United Kingdom
- 02080 904 904
- info@flightsTravel.co.uk
- flightstravel.co.uk
4.7
Excellent
358 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a great experience from…
Had a great experience from FlightsTravel to book family Dubai Ticket. I would thank Nick Johnson especially for continuously contacting and offering me few more option.
29 May 2024
Unprompted review
Reply from Flightstravel
Dear Mr. Parvez,
Thank you for your positive feedback and for choosing Flights Travel for your travel needs!!
We are glad that you had a good experience interacting with us.
We look forward to serving you again in the future.
Regards,
Customer Relations Team
Flights Travel
BUYER BEWARE
First time using this company... Purchased two tickets leaving LHR going to the states departing at 1300 and arriving at 2055 with one layover in BOS for 3,950.98 pounds. I received a call stating that flight was not available and they can put us on a different flight leaving at 1355 with a layover in JFK and arriving at 2200. We were fine with that except if I would have originally purchased that flight online it would have only cost us 2,720.78 pounds. I requested the refund in the price difference and was told NO!
12 May 2024
Unprompted review
Reply from Flightstravel
Dear Stacie,
Thank you for your feedback and for choosing Flights Travel for your travel needs!!
We are writing to address the concerns raised regarding your recent purchase of flights from LHR to the States. Firstly, I express my sincere apologies for the disappointment or inconvenience you may have experienced during this process.
Upon further investigating the matter we would like to clarify that the flights were originally booked at the 11th hour i.e. a couple of hours before the departure. Since it was a very urgent travel and despite our best efforts, the airline could not confirm the booking as by the time it is issued, the boarding gates could be closed and you might end up losing all your money. At this point, we straight away called you and discussed in full detail the alternative flight options and we also offered you the full refund. I understand that you guys were at the airport and instead of accepting the full refund, you were quite happy to accept the next available flight option which was an hour later (LHR - JFK - States). We also clarified with you over the call that the picked option was 3920.78£ and you don't need any more money. We have also sent you the screenshot of the latest fare of 3920.78£ via WhatsApp as well. The fare you were talking about of 2720.78£ was an old fare and if you have tried to make the booking on 2720.78£ fare, the booking couldn't be successful.
I understand that this situation may have been frustrating, and I want to assure you that we always strive to provide the best possible solutions and the best post-sale service to our customers.
Since your review, I called you on your mobile a few times without success. I have also sent you a WhatsApp message to understand more about your experience with us during your last purchase and your review on Trustpilot, but unfortunately, we have not received any response from you.
Furthermore, We take our customers' feedback very seriously. I will personally review the call recording and escalate it to our senior department for further investigation. Please be assured that we are committed to providing excellent customer service to our customers, and we will take appropriate action to improve it further.
Please feel free to contact me directly at nick@flightsTravel.co.uk if you have any further concerns or if there is anything else I can assist you with.
Thank you for bringing this matter to our attention, and we appreciate your understanding and patience.
Regards,
Nick Johnson
Flights Travel Team
Flightstravel have been extremely…
Flightstravel have been extremely helpful in sorting a multicity trip to the USA. We had so much chopping and changing and each time Simon and the team were there to help me. I love that I can message directly on WhatsApp as well as talking over the phone. I'll be absolutely using your services again for the upcoming trips I've got.
17 May 2024
Unprompted review
Reply from Flightstravel
Dear Ms Lorentzson,
Thank you for your 5-star rating, awesome review!
We are happy that you liked our customer service and appreciate you taking the time to write us a review. We will pass your words to Simon as well.
We wish you good luck and look forward to assisting you again in the future.
Regards,
FlightsTravel team
I have made a booking to fly to doha…
I have made a booking to fly to doha and had requested a change in the flight dates. Simon was very helpful and accomodating and helped us get the flights changed as we wanted. We really appreciated Simon’s help in getting this sorted and wouldn’t hesitate to use them again and recommend them to friends especially as their cheaper than other agents! Thank you
15 May 2024
Unprompted review
Reply from Flightstravel
Dear Mr Ali,
Thank you for your 5-star rating, great review, and for your recommendation!
We are happy that you liked our customer service and appreciate you taking the time to write us a review. We will pass your words to Simon as well.
We wish you good luck and look forward to assisting you again in the future.
Regards,
FlightsTravel team
Simon is AMAZING
Simon is AMAZING. Not only was he so helpful via text he made sure he communicated clearly regarding my ticket. There was some sort of price mishap between the airline and flightstravel and he informed me right away about the problem-- and then he kept me informed every step of the process via text because I was busy gallivanting through a museum. Would recommend flightstravel to anyone and everyone.
8 May 2024
Unprompted review
Reply from Flightstravel
Dear Nidha,
Thank you for your 5-star rating, great review, and for your recommendation!
We are happy that you liked our customer service and appreciate you taking the time to write us a review. We will pass your words to Simon as well.
We wish you good luck and look forward to assisting you again in the future.
Regards,
FlightsTravel team
Excellent Customer Service
As a frequent traveler I am extremely impressed and appreciative of the service I have received from Flights Travel. I had some issues with the Airlines Simon Grey went above and beyond to get it resolved for me. He reassured me and told me not to worry at all and would get everything sorted. And that is exactly what he did. I highly recommend that you book with Flights Travel as you will be in safe hands. I would defiantly book again with Flights Travel.
20 April 2024
Unprompted review
Reply from Flightstravel
Dear Mr. Hussein,
Thank you for your 5-star rating, great review, and recommendation!
We are happy that you liked our customer service and appreciate you taking the time to write us a review. Simon was very happy to see your kind words.
We wish you good luck and look forward to assisting you again in the future.
Regards,
FlightsTravel team
Incredible support
Matt was incredibly prompt and aided me in securing my ticket. Initially, I felt quite anxious since it was my first time booking through FlightsTravel. However, receiving such support really helped alleviate my concerns. Thanks a lot.
24 April 2024
Unprompted review
Reply from Flightstravel
Dear Lyn,
Thank you for your 5-star rating, great review!
We are happy that you liked our customer service and appreciate you taking the time to write us a review. We will pass your kind words to Matt.
We wish you good luck and look forward to assisting you again in the future.
Regards,
FlightsTravel team
Could not ask for better thanks,will…
Could not ask for better thanks,will definitely Book with you again
22 March 2024
Reply from Flightstravel
Dear Andrew,
Thank you for your positive feedback and for choosing Flights Travel for your travel needs!!
We are glad that you had a good experience interacting with us. We work hard to keep our clients satisfied with our services, and your feedback will further motivate us to keep up the good work.
We look forward to serving you again in the future.
Regards,
Customer Relations Team
Flights Travel
Great experience with Simon from FlightsTravel
I received great support from Simon in customer service who expertly helped me navigate a difficult situation. He was not only kind but also very responsive in helping me work through my problem. I am very happy with the support at FlightsTravel will accordingly book through FlightsTravel again.
1 April 2024
Unprompted review
Reply from Flightstravel
Dear Arjan,
Thank you for your 5-star rating, great review, and recommendation!
We are happy that you liked our customer service and appreciate you taking the time to write us a review. We will pass your kind words to Simon of course.
We wish you good luck and look forward to assisting you again in the future.
Regards,
FlightsTravel team
Reply from Flightstravel
Dear Alex,
Thank you for your positive feedback and for choosing Flights Travel for your travel needs!!
We are glad that you had a good experience interacting with us. We work hard to keep our clients satisfied with our services, and your feedback will further motivate us to keep up the good work.
We look forward to serving you again in the future.
Regards,
Customer Relations Team
Flights Travel
Great service
26 March 2024
Unprompted review
Reply from Flightstravel
Dear Mr. Klein,
Thank you for your positive feedback and for choosing Flights Travel for your travel needs!!
We are glad that you had a good experience interacting with us and look forward to serving you again in the future.
Regards,
Customer Relations Team
Flights Travel
I booked tickets through this company
I booked tickets through this company but issuance of the tickets took a couple of days. During that period PNR code was changing and it was quite confusing hence I had to reach out company’s assistant to get the clue. Simon was very polite and helpful, he could manage all questions real quick. Many thanks to Simon for his patience and help.
18 February 2024
Unprompted review
Reply from Flightstravel
Dear Anton,
Thank you for your positive feedback and for choosing Flights Travel for your travel needs!!
We are glad that you had a good experience interacting with us. We work hard to keep our clients satisfied with our services, and your feedback will further motivate us to keep up the good work.
We look forward to serving you again in the future.
Regards,
Customer Relations Team
Flights Travel
Provided the best service with value…
Provided the best service with value for money. The communication was so satisfying for me.
17 March 2024
Unprompted review
Reply from Flightstravel
Dear Daniel,
Thank you for your positive feedback and for choosing Flights Travel for your travel needs!!
We are glad that you had a good experience interacting with us. We work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Regards,
Customer Relations Team
Flights Travel
Last Minute Flight requirement
Our Heathrow Express journey took 1 hour 40 minutes so we missed our flight. We booked new flights from the airport through flights travel. We received immediate confirmation and Simon went above and beyond to expedite the tickets being issued. He even through in some extras for free. Extremely efficient and very kind. Overall excellent!
17 March 2024
Unprompted review
Reply from Flightstravel
Dear ACS,
Thank you for your 5-star rating, great review, and recommendation!
We are happy that you liked our customer service and appreciate you taking the time to write us a review.
We wish you good luck and look forward to assisting you again in the future.
Regards,
FlightsTravel team
Helpful,prompt action
Helpful,prompt action. Professional customer service support.
1 March 2024
Unprompted review
Reply from Flightstravel
Dear Thomas,
Thank you for your positive feedback and for choosing Flights Travel for your travel needs!!
We are glad that you had a good experience interacting with us. We work hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Regards,
Customer Relations Team
Flights Travel
Simon is great!
Simon was very helpful and made the process easy and smooth. I have had bad experience with a different flight travel agent in the past (KIWI.COM), but with Flightstravel I have had a great experience. I would definitely recommend Flightstravel to a friend.
21 February 2024
Unprompted review
Reply from Flightstravel
Dear Mr. Boakes,
Thank you for your 5-star rating, and recommendation.
We appreciate you taking the time to write us a review and we are glad that you had a positive experience with us.
We wish you a pleasant and safe flight and look forward to assisting you again in the future.
Good luck,
FlightsTravel team
Great service and promised the price we…
Great service and promised the price we had to pay. Recommend to all
15 February 2024
Unprompted review
Reply from Flightstravel
Dear Mr. Khan,
Thank you for your 5-star rating, and recommendation.
We appreciate you taking the time to write us a review and we are glad that you had a positive experience with us.
We wish you a pleasant and safe flight and look forward to assisting you again in the future.
Good luck,
FlightsTravel team
Thank you so much.
Thank you so much.
They are really organized andtrustful.Mr Simon helped me to resolve my query and he was really co operative.Thank you so much.
18 February 2024
Unprompted review
Reply from Flightstravel
Dear Libia,
Thank you for your positive feedback and for choosing Flights Travel for your travel needs!!
We are glad to know that you had a very good experience interacting with us. We work really hard to keep our clients satisfied with our services, and your feedback will definitely motivate us to keep up the good work.
We look forward to serving you again in the future.
Warm Regards,
Customer Relations Team
Flights Travel
I booked flights with Anuj Mittal and…
I booked flights with Anuj Mittal and flights travel! I honestly highly recommend Anuj as unlike these large travel agencies!
Anuj genuinely cares and has a lot of knowledge in finding the perfect deals !
He goes above and beyond to booking flights to cater for your needs!
He has integrity and respect and is very professional and knowledgeable and reliable!
I was late in making a payment the second installment!! He sorted everything promptly and professionally to the point he was also able to change some issues I had with the booking!!
I am genuinely impressed and grateful to Anuj ! I highly recommend this company!
Thankyou Anuj and your team !
You are very supportive and professional!!
10 February 2024
Unprompted review
Reply from Flightstravel
Dear Polly Sidhu,
Thank you for your 5-star rating and recommendations!
We are absolutely touched by your kind words and that's what keeps us going to offer the best post-sales services.
We wish you good luck and look forward to assisting you again in the future.
Take care,
FlightsTravel team
Helpful, friendly and great after sales care
Helpful, friendly and great after sales care. Organised flight tickets to Dubai. Simon responded quickly to a ticket query and dealt directly with airline to assist. Would recommend, first class service!
2 February 2024
Unprompted review
Reply from Flightstravel
Dear Jamie,
Thank you for your 5-star rating, a great review, and of course appreciate the recommendation!
We are happy that you liked our customer service and appreciate you taking the time to write us a review. Will pass your words to Simon as well.
We wish you good luck and look forward to assisting you again in the future.
Regards,
FlightsTravel team
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