Flightstravel Reviews 329

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process for being quick, easy, and smooth, often highlighting the competitive and discounted prices that allowed them to save significant amounts compared to other providers. The staff, particularly individuals like Nick, Simon, and Sharon, are frequently commended for their exceptional helpfulness, professionalism, and personalized customer service, going above and beyond to assist with queries, changes, and ensuring a stress-free experience. However, some people were dissatisfied with the booking process, mentioning issues with flight changes after initial payment, and a few reviewers experienced difficulties with communication and follow-up regarding specific requests like bassinet seats. A small number of customers also reported concerns about receiving calls to change flights after booking, with some ultimately choosing to book directly with airlines due to better refund options or concerns about the clarity of information provided regarding seat classes.

What people talk about most

Booking process

Reviewers highlight positive aspects of the booking process, often praising its ease and efficiency. Many... See more

Price

Customers consistently note positive experiences with price, often highlighting significant savings compared... See more

Staff

Consumers consistently report positive experiences with staff members. Many reviewers highlight the... See more

Service

People report positive experiences with service, often describing it as 5-star, excellent, and exceptional.... See more

Customer service

Users describe positive interactions with customer service, highlighting the politeness, helpfulness, and... See more

Based on these reviews

Rated 5 out of 5 stars

Quick & easy to book. Nick Johnson was very helpful, polite & professional supported with all our queries. I was a bit concerned as I didn’t receive our E-tickets till the following day however a quic... See more

Company replied

Rated 5 out of 5 stars

I was initially quite conscious about using an agent as I had never booked tickets through one before, but Nick Johnson quickly put me at ease. Nick is an absolute gem of a person and extremely... See more

Company replied

Rated 5 out of 5 stars

Delighted that I decided to book the tickets through flightstravel specially since this is the first time that I have booked through them. The full process and follow up was so smooth and easy. Specia... See more

Company replied

Rated 5 out of 5 stars

First time for me with Flightstravel.co.uk. Fantastic Company! Great price for the tickets and also extremely polite and caring customer service. They respect and treat every customer as family and h... See more


Company details

  1. Airline Ticket Agency

Written by the company

FlightsTravel.co.uk is one of the most renowned travel agencies in the UK with a high reputation for providing reliable, personalized and professional travel services to their customers. We specialize in providing flight deals across the globe at unbeatable prices and take pride in our post-sales services. We offer a wide variety of travel options, which can be customized and incorporated as per our customer’s requirements. We aim to make the process of designing your own holiday as transparent and proficient as possible. Our specialized search engine and our well-trained travel consultants provide the best options in the cheapest available price. Our aim is to save you time and money by providing personalized, simple and straightforward service in order to make your great escape hassle-free. Our dedicated, well trained, professional and friendly team has over 15 years of travel industry experience and will walk you through your travel plans and design an itinerary that is perfect for your vacation, keeping your ease as our priority. We take pride in our unparalleled knowledge about travels in every corner of the world. With our online presence, we are just a call away from a delightful experience. We offer incredible travel deals and services combined with the cheapest airfares to make your entire journey affordable. Flights & Travels Ltd offers great deals for everyone as we work with the world`s premium airlines to give you the cheapest fares to your dream destination. All flights and holidays booked with FlightsTravel.co.uk are 100% financially protected by the Travel Trust Association; therefore, you can book your flights with a peace of mind. For more details about TTA please visit https://www.thetravelnetworkgroup.co.uk/faqs ATOL is a financial protection scheme for UK travel companies and over 20 million holidaymakers and travellers are protected each year. When you buy an ATOL protected air holiday package or flight plus holiday from us you will receive an ATOL Certificate confirming your arrangements and your protection under our ATOL license. No Booking Fees on Phone Only Deals Cheaper Deals on Phone. Discounts Guaranteed!!!


Contact info

4.8

Excellent

TrustScore 5 out of 5

329 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Flights

Flights were ca. 50% cheaper booking through Flights Travel than with airlines directly. Helpful customer service.

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Excellent customer service and so helpful with my booking. Many thanks!!!! Much appreciated.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Flight travel has been great in providing excellent prices for us! They have an excellent customer service too and have been available to support every step of the way. I will definitely be recommending to friends and family and booking again with them soon!.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Nick at Flights Travel will always get…

Nick at Flights Travel will always get you the best priced tickets without a doubt.
I travel on a regular basis to Bahrain and the Middle East, this is my go to company for the great prices and tickets.
Give them a try, they are fantastic to deal with, ten out of ten from me!

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Top-Quality Experience

Nick Johnson gave me one of the best service experiences I’ve ever had. He was helpful, responsive, and made everything easy. I truly appreciate the excellent service and would definitely recommend him.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Liars and thieves

Liars and thieves

25 February 2026
Unprompted review
Flightstravel logo

Reply from Flightstravel

Dear Robert,

Thank you for taking the time to write a review!

What is the basis of your review?

I have requested more information via TrustPilot and am still waiting.

Regards,
Flights Travel Team

Rated 5 out of 5 stars

Simon Grey was incredibly helpful

Simon Grey was incredibly helpful making sure we had the correct terminal information and got to the check-in counter on time with no hassles. Very excellent in putting the customer's needs first and helping you plan a flight that makes sense for your timing and schedule!

15 March 2026
Unprompted review
Rated 5 out of 5 stars

A Company that has left a great impression!

First time for me with Flightstravel.co.uk. Fantastic Company! Great price for the tickets and also extremely polite and caring customer service. They respect and treat every customer as family and have made my experience of booking flight tickets from the UK to the USA smooth. Tickets were sent within 48 hours of Booking and a kind follow up email as well to confirm if I had received it. I would 100% rate this company for booking flights.

23 February 2026
Rated 5 out of 5 stars

So far so good

So far so good
I had to check Trust Pilot before I booked, as this company was so much cheaper than the others and hadn't heard of them before.
I did a simple online transaction to book the tickets. I received an email from Simon Grey with the tickets within 12 hours or so ( I was worried when they didnt come through immediately but that seems to be the norm). I've also been able to tally ny booking with the airline's app so I'm confident that all has gone well.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Very fast and efficient

Very fast and efficient. Bookings confirmed by the next day. Very easy payment method. Simon, Joseph and Nick were very helpful in booking this. I would recommend booking with them.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Joseph was really good

Joseph was really good, kind and helped me find such a good ticket deal.

12 February 2026
Unprompted review
Flightstravel logo

Reply from Flightstravel

Dear Harpreet,

Thank you for your 5-star review, much appreciated.

We're glad that you saved some money and had a great experience by booking with us - that's exactly what we strive for.

Enjoy your holiday, and we're here whenever you need us for future travels!

Best Regards,
The Flights Travel Team

Rated 5 out of 5 stars
Flightstravel logo

Reply from Flightstravel

Dear Carlos,

Thank you for your 5-star review, much appreciated.

We're glad that you had a great experience booking with us - that's exactly what we strive for.

Enjoy your holiday, and we're here whenever you need us for future travels!

Best Regards,
The Flights Travel Team

Rated 5 out of 5 stars

Amazing experience.

I booked a ticket through flights travel and made an error. Nick Johnson phoned me up and was amazing. He remained a complete professional throughout our interaction and didn’t stop until he sorted the issue for me. Brilliant experience

5 February 2026
Unprompted review
Flightstravel logo

Reply from Flightstravel

Dear Fabian,

Thank you for your 5-star review, much appreciated.

We're glad that Nick managed to resolve the issue for you and had a great experience booking with us.

Enjoy your trip, and we're here whenever you need us for future travels!

Best Regards,
The Flights Travel Team

Rated 5 out of 5 stars

This is was my first time booking

This is was my first time booking.

Nick and Simon helped me, they knew I was quite reserved about booking with them and reassured me. I saved £200 booking with them and was able to get my ticket within a few hours. I booked through google flights and they called me back themselves to inform me of steps.

I will be booking with them again !!

3 February 2026
Unprompted review
Rated 5 out of 5 stars

a nice change to other scam websites!!

Ususally skeptical about these sorta companies I find on skyscanner/google flights, but this was really smooth. Cheaper price than anywhere else, and contacting support was easy by live chat and whatsapp. E tickets issued in under 48h. Highly reccomend and will definitely be using again.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

This is my first time of booking with…

This is my first time of booking with Flights Travel and I must say the customer experience is top notch.

All my enquiries and requests were paid attention to and answered swiftly. I want to say a special thank you to Smith and Nick for their great service.

Engaged both of them for various reasons and they responded swiftly.

Using flight travel also saved me tons of 💷, I first of all thought maybe it was a scam but gave it a go since it came up on google flight and I’m glad I did.

26 January 2026
Unprompted review

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