Skywings Travel Reviews 

5,136
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,304 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, patient, and professional throughout the entire complex flight reservation process. Many consumers across the platform also warmly appreciate the exceptionally quick, highly efficient service when arranging travel itineraries and securing the best available rates. However, some customers also noted experiencing minor initial booking hurdles or online payment issues that were promptly resolved by the helpful team. People found that once they connected directly with a knowledgeable advisor, the attentive support provided made the entire travel arrangement completely smooth and reassuring.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and attentive throughout the booking process.... See more

Booking process

Users describe positive interactions with booking process, frequently praising the helpfulness and... See more

Customer service

Customers had positive experiences with customer service, noting that support agents were prompt, polite, and... See more

Service

People report positive experiences with service, frequently highlighting professional, efficient, and... See more

Price

Clients share satisfaction on price, noting very competitive rates and reasonable business class bookings.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ali was really helpful and sorted out our complicated flight booking speedily at a time when flights costs were increasing and availability was decreasing! He was friendly, patient and gave good expla... See more

Company replied

Rated 5 out of 5 stars

Other than the initial booking and 3 emails telling me of changes ,by the flight company ,I actually had very little dealings with the company .... Which in my opinion can only be a good thing !... See more

Company replied

Rated 5 out of 5 stars

I would like to give a special thank you to Andy, who was extremely helpful, supportive and professional throughout the process of booking my flight. He took the time to explain all the options, pr... See more

Company replied

Rated 5 out of 5 stars

Excellent support and guidance from Patrick at Skywings Travel with my booking of long haul flights. I was struggling with making the online payment which had failed twice. He ensured booking went t... See more

Company replied


Company details

  1. Travel Agency

Written by the company

Skywings Travel London: Your Gateway to Unforgettable Journeys! Marking Excellence in the Travel Industry since 1994! Skywings Travel London is a premier travel agency based in the heart of London, renowned for its commitment to delivering exceptional travel experiences tailored to meet the diverse needs of its clientele. With a rich history of providing personalized travel solutions, Skywings Travel London has established itself as a trusted partner for both leisure and business travellers. Services Offered 1. Customized Travel Packages: Skywings Travel London specializes in creating bespoke travel packages that cater to individual preferences and budgets. Whether you're planning a romantic getaway, a family vacation, a beach holiday or an adventure trip, the agency's experienced travel consultants work closely with you to design the perfect itinerary. 2. Corporate Travel Solutions: Understanding the unique requirements of business travel, Skywings offers comprehensive corporate travel management services. From arranging flights and accommodations to organizing meetings and conferences, the agency ensures a seamless travel experience for business professionals. 3. Flight Bookings: With access to a wide network of airlines, Skywings Travel London provides competitive airfare options for both domestic and international flights. The agency's expertise ensures that clients receive the best possible deals and convenient flight schedules. 4. Accommodation Arrangements: Skywings partners with top hotels and resorts worldwide to offer a range of accommodation options that suit different tastes and budgets. From luxury hotels to budget-friendly lodgings, the agency ensures comfortable stays for all its clients. 5. Tour Packages: For those looking to explore new destinations, Skywings offers a variety of guided tours and excursions. These packages are meticulously planned to include popular attractions, cultural experiences, and leisure activities, providing a comprehensive travel experience. Why Choose Skywings Travel London? Expertise and Experience: With years of experience in the travel industry, Skywings has built a reputation for its in-depth knowledge and professional service. The agency's team of travel experts is dedicated to providing personalized advice and support throughout the travel planning process. Customer-Centric Approach: Skywings Travel London prioritizes customer satisfaction by offering tailored solutions and addressing individual travel needs. The agency's commitment to quality service ensures that every client enjoys a memorable and hassle-free travel experience. Global Network: Skywings' extensive network of global partners enables it to offer exclusive deals and unique experiences that are not readily available through other travel agencies. This ensures that clients receive the best value for their money. Convenience and Flexibility: Understanding the dynamic nature of travel, Skywings offers flexible booking options and round-the-clock support. Whether you need to make last-minute changes or require assistance during your trip, the agency is always ready to help.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 76% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(5,136)

1,254 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I needed to book my flight on a certain…

I needed to book my flight on a certain day to be overseas for my Daughters Birthday and didn't think I would be able to as I tried a few other sites.
Then I tried Sky wings and if it wasn't for Andy Browns perseverance and help i would not have been able to get my flight that day Andy thank you for all your help

12 October 2026
Unprompted review
Rated 5 out of 5 stars

Easy & Fast Booking

It’s a great experience to have made a booking through one of the agent -Andy Brown, very helpful and patient. Highly recommendable!

12 October 2026
Unprompted review
Rated 5 out of 5 stars

Shareek was of excellent help

Shareek was of excellent help, he guided us through the process very well and with the Tamil dialect for even more efficient communication. Customer service was great.

11 October 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Skywings…

I had a great experience with Skywings Travel! Ali was very friendly, helpful, and supportive throughout the booking process. He made booking my tickets smooth and hassle-free, patiently guiding me through everything. Really appreciate his excellent service and would definitely recommend Skywings Travel to others. Thank you, Ali, for making the experience so easy! 😊

7 October 2026
Unprompted review
Rated 5 out of 5 stars

Our Australia trip

Alex was very helpful and dealt with our booking in a very thorough and efficient way, he did everything possible to get us the best flights at the best price, we would
recommend Alex one hundred percent,

8 October 2026
Unprompted review
Rated 5 out of 5 stars

Great service by Patrick

I had an issue with a mistake on my booking and Patrick Desai at Skywings dealt with it. He was extremely helpful and reassuring, as well as dealing with the matter efficiently.

8 October 2026
Unprompted review
Rated 4 out of 5 stars

Thanks for Skywings members to help and…

Thanks for Skywings members to help and support thru all the steps as I had a network issue that made me couldn't proceed the rest of the booking . Than 1 of the employees (Alex) has been really helpful and pacience . I recommend skywings travel agent. 😊

7 October 2026
Unprompted review
Rated 5 out of 5 stars

Ali was very patient and friendly

Ali was very patient and friendly. He managed to get my booking through despite complications with the payments. He was competent and courteous.

8 October 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Ken,

Thank you so much for your kind feedback! We’re delighted to hear that Ali was patient, friendly, and professional in helping you complete your booking despite the payment complications. We’ll be sure to share your appreciation with him. We truly value your support!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Really brilliant customer service from Jenny

Really brilliant customer service from Jenny. I needed flights changed, and she made the process quick and easy.

7 October 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Michael,

Thank you so much for your wonderful feedback! We’re delighted to hear that Jenny was able to make changing your flights quick and easy. We’ll be sure to share your kind words with her. We truly appreciate you taking the time to leave a review and look forward to assisting you again in the future!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Highly recommended this place

Highly recommended this place. Special thanks to Harris
for his kind service .

7 October 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Customer,

Thank you so much for your kind words and recommendation! We’re delighted to hear that Harris provided you with such friendly and helpful service. We’ll be sure to pass your lovely feedback on to him. We truly appreciate your support and look forward to welcoming you again!

Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Had no issues with my travel.

Had no issues with my travel.

7 October 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Subashini,

Thank you for your feedback! We’re pleased to hear that everything went smoothly with your travel. We truly appreciate your review and look forward to assisting you again on your future journeys!


Have a safe journey!

Best wishes,
Customer services - Skywings Travel

Rated 5 out of 5 stars

Shareek consistently completes every…

Shareek consistently completes every task assigned to him promptly and in a highly organized and efficient manner. He demonstrates a strong sense of responsibility and maintains excellent attention to detail. I am very satisfied with his performance and appreciate his commitment to completing tasks to a high standard

3 October 2026
Unprompted review
Skywings Travel logo

Reply from Skywings Travel

Dear Sureshini,

Thank you very much for your kind and detailed feedback about Shareef. We’re delighted to hear that his dedication, efficiency, and attention to detail have made such a positive impression. We truly appreciate your recognition of his hard work and commitment to providing a high standard of service.


Have a safe journey!

Best wishes,
Customer services - Skywings Travel

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