We purchased the Hamilton for a historic house in the US. Your design consultant was very helpful throughout the group decision-making and clear about the next steps. She answered all questions prompt... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We absolutely love our resident Duke (name of chair), as do all our friends and relatives. Such a wonderful addition to our home, so well-crafted and so comfortable. Not only that but it also improv... See more
Company replied
We're very pleased with the quality of our two sofas and the company's customer service. And when we wanted to make a change by adding a mono cushion to the larger sofa, the team made it easy, and th... See more
Company replied
I came across Fleming Howland quite sometime ago when researching for a Wingback Chair, after looking at a number of producers I kept hankering back to F & H. I eventually placed my order for the '... See more
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Company details
Written by the company
Fleming Howland has produced the world’s best-known iconic British sofa since 1780. Discover a more personalised approach to design and comfort. Heirs to age-old practices, Fleming Howland is a furniture maker from Lancashire, England. With a legacy that is continuously evolving, objects of functional beauty are brought to life. Fleming Howland draws the connoisseur to the craftsman by personalising designs that transcend the ordinary. It is a place that creates refined extravagance, iconic designs and bespoke dreams.
Contact info
Kestrel Court, Bridgewater Close, BB11 5TE, Burnley, United Kingdom
- info@fleminghowland.com
- fleminghowland.com
4.6
Excellent
448 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommended
Absolutely beautiful product and highly professional service from start to finish
31 May 2023
Unprompted review
Reply from Fleming Howland
Hello Neil, thank you for taking the time to leave us a review. We appreciate your kind comments and we're really happy that you're enjoying your new furntiure, and hope you continue to do so for many years to come. Thank you once again from all of the team at F&H.
Great craftsmanship
The furniture was well recoeved and the quality and craftsmanship is excellent.
5 June 2023
Unprompted review
Reply from Fleming Howland
Thank you very much for leaving such a positive review. We're happy that you can appreciate the hard work we put into making your new furniture. If you need anything further, we are at your service. All the best from the team at F&H.
My Chesterfield Sebastian Sofa is Magnificent!
I received my Chesterfield Sebastian Sofa yesterday and it is perfection! I am a very picky person and this sofa is a MASTERPIECE! I got it for my studio and now I don't want to sit anywhere else. I admire the lines and the unparalleled quality plus the added bonus is that my entire studio smells like leather. I am impressed and that is hard to do. In my opinion this is the most affordable piece of art of this caliber . Timeless beauty.
23 June 2023
Unprompted review
Reply from Fleming Howland
Thank you so much Jason, for your wonderful feedback.
We are pleased to hear that you're happy with your Sebastian Sofa and that it has exceeded your expectations. We will be sure to share your compliments with our workshop specialists.
We hope that you continue to enjoy your new piece for many years to come.
Best regards, F&H.
Beautifully crafted and comfortable…
Beautifully crafted and comfortable sofa and chair. Great company to do business with from placing order to delivery. All timelines clearly explained on the website, for us to totally worth the 3 month wait.
15 February 2023
Unprompted review
Reply from Fleming Howland
Thank you for sharing your positive experience with us. It's fantastic to hear that you are enjoying your beautiful new furniture. We are also happy to hear that you enjoyed your Customer Service experience with us.
Best wishes from everyone at F&H
Reply from Fleming Howland
We're thrilled to hear that you're enjoying your new furniture and its also great to know that you had a pleasant experience with us. Thank you for taking the time to leave a review. All the best from the team at F&H.
Amazing quality furniture & great service
Amazing quality furniture, it looks even more stunning in real life!
Customer Service was helpful all along the process and helped me in my decision.
5 June 2023
Unprompted review
Reply from Fleming Howland
Hanin thank you so much for your kind review.
It's brilliant to hear that you're happy with your order and that our Customer Service team was able to assist you. We hope you enjoy your new furniture for years to come!
Best wishes from everyone at F&H.
Exceptional quality Chesterfield…
The Chesterfield was delivered to time and specification. The quality of the finished Chesterfield was exceptional.
22 June 2023
Unprompted review
Reply from Fleming Howland
Thank you John, your feedback is very much appreciated.
We are thrilled to hear that your order was delivered on time and met your specifications. We take pride in delivering high-quality pieces, so we are especially pleased to hear that you found the finished product to be exceptional.
Best wishes from everyone at F&H.
On Second Thought....
These folks are really great to work with, totally responsive and completely concerned with the buyer's comfort. I wish I needed even more furniture, but I'm pleased with my one F&H purchase. Recommend highly.
20 June 2023
Unprompted review
Reply from Fleming Howland
Hello Alan, thank you so much for your kind comments. We are very happy that you're pleased with your furniture and the sevice you've received. If you have any further queries at all in the meantime, please do contact us. Best wishes from all the team at Fleming & Howland.
From design to delivery the process of…
From design to delivery the process of acquiring this couch was special, and we couldn't be more happy with owning this unique piece.
5 June 2023
Unprompted review
Reply from Fleming Howland
Thank you for taking the time to leave a positive review of your experience with F&H, we're really happy that you had a great experience and are enjoying your new furniture. We hope it brings you happiness for many more years to come. Thanks and best wishes from all the team at Fleming & Howland.
Fabulous furniture
The furniture is even better than we thought it would be, we’ll worth the wait.
Delivery was easy too with friendly, helpful people.
9 May 2023
Unprompted review
Reply from Fleming Howland
Thank you very much for leaving such a positive review, it's great to hear you're enjoying your new furniture and we hope you continue to do so for many years to come. Best wishes from all the team at F&H!
Money well spent
Great purchasing experience, start to finish. Product is beautiful, world class quality that will last for decades upon decades.
15 May 2023
Unprompted review
Reply from Fleming Howland
Thank you very much for leaving us such a great review. We're really glad that you're happy with your new furniture, and you appreciate the time and effort that went into making it. We hope you enjoy it for many more years to come.
Should you need us in the future, please don't hesitate to get back in touch. Best wishes from everyone at Fleming & Howland.
Excellent product and service
26 May 2023
Unprompted review
Reply from Fleming Howland
Hello Emily,
We are thrilled to hear that you're enjoying your new furniture and its also great to know that you had a pleasant experience with us. Best wishes from all of the team at F&H.
Awesome quality and workmanship
The actual product, it's quality, the workmanship. The sofa looks like piece of art and bring a liveliness to the room😍
27 April 2023
Unprompted review
Reply from Fleming Howland
Hello Shantroop,
It's wonderful to hear that you appreciate the workmanship of our pieces and we are glad the new sofa has brought life to your room.
Thank you and please don't hesitate to get back in touch should you have further enquiries. Best wishes from the F&H team.
A little disappointed in the crackle…
A little disappointed in the crackle rust color as there is minimal crackle and color is too light. The texture and sheen of sofa is not the same as both samples I received. The sofa has a worn dull look to it!
26 April 2023
Unprompted review
Reply from Fleming Howland
Hello Lori, Many thanks for taking the time to leave a review. We're glad to hear that you've received your order, but I have noted your comments regarding the overall colour and I'm sorry to hear you are a little disappointed. I have checked our records and cannot see any correspondence from you in relation to this matter, so if you'd like to contact us via email or phone, we'd be happy to speak to you about any oustanding issues you may have. Many thanks again from the F&H team.
Great Customer Care
The team at Fleming & Howland was very responsive to all of our questions and provided great customer care every step of the way. They were particularly helpful when working with us on a custom color/finish for the leather. The piece arrived in great condition and is beautiful!
21 April 2023
Unprompted review
Reply from Fleming Howland
Thank you for taking the time to leave a review about your experience with us, we really appreciate it. We're happy to hear that you're enjoying your new furniture, if you need anything else, please get in touch. Thanks again from all the team at F&H.
Quality and artistic excellence
Quality, craftsmanship, care, consideration, artistic quality, support before/after sale.
20 April 2023
Unprompted review
Reply from Fleming Howland
Hello Leslie,
Thank you so much for taking the time to leave such a wonderful review. It's great to hear that you are happy with the quality of your new furniture and that you appreciate our Customer Service.
We hope you enjoy your furniture for many years, F&H.
Quality Craftsmanship
Quality Craftsmanship
This is a beautiful piece that should last my lifetime and the lifetimes of many heirs.
19 April 2023
Unprompted review
Reply from Fleming Howland
Thank you Ray for your kind comments, we hope you and your family enjoy your furniture for many years. Best regards F&H.
Excellent quality
Excellent quality, well constructed, looks good, should last a long time.
22 February 2023
Unprompted review
Reply from Fleming Howland
Thank you for the positive comments and for taking time to leave a review. We're happy that you can appreciate the hard work and dedication applied to each piece of furniture we produce. Best regards from everyone at F&H.
Superb quality and faultless customer experience
Really happy with the quality and finish of my captain's chair. It took a long time but was worth the wait.
7 March 2023
Unprompted review
Reply from Fleming Howland
Thank you for taking the time to post a review Christian, we're really happy that you're enjoying your new Captains Chair, and hope it brings you many years of comfort and satisfaction. Best wishes from the team at F&H.
Appalling customer service.
Appalling customer service.
Edit: Invoice is in the name of our Interior Designer, DK Interiors. Recall any unsatisfied customers this week Stephen? Perhaps the initials KH ring a bell.
2 March 2023
Unprompted review
Reply from Fleming Howland
Thank you for taking the time to leave a review. Unfortunately, we have no record of you as a F&H customer, nor do we have any history of interaction with you. We pride ourselves on our customer service and we'd really like to reach out if you feel we've done something wrong. Please consider emailing us with your contact details, so we can determine what happened with your experience with us, and we'll get in touch with you to resolve any outstanding issues. Our email address is info@fleminghowland.com
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