Good overall. Only criticism is packing. Just wrapping a cardboard sleeve around a drill battery and then leaving it loose in a larger cardboard box isn't great, although it arrived unscathed.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good service- speedy delivery. Maybe my inexperience but I didn’t realise the hinges came in twin packs. Needed three for a shed door but ended up with six. I’ve checked back on the website and can’t... See more
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When ordering my product, my bank blocked my payment card (probably due to being in the Canary Islands at the time). I attempted the transaction again and it went through but I wasn’t sure if I had be... See more
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Order arrived within 24 hours. First class service, I could not ask for better. Fedex messed up as they sent the delivery confirmation to someone else, who turned up at our house asking for her parcel... See more
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Company details
- Tool Store
- also in
- Do-it-Yourself Shop
- Drilling Equipment Supplier
- Electrical Equipment Supplier
- Hardware Accessories Store
- Home Improvement Store
About Fixings Store
Written by the company
Welcome to Fixings Store, your one-stop destination for all your fixing and home improvement needs. We are an online business dedicated to providing fixings, power tools, hand tools and home improvement accessories. With a wide range of shopping departments and a commitment to customer satisfaction, we strive to be the go-to platform DIY requirements.
Our History
Born from our 20,000sq/ft premises in Ashford, we come from a business group with over 30 years of experience distributing fixings and construction consumables to some of the largest national infrastructure projects of recent times. We even manufacture our own goods such as drill bits, cutting discs and screws!
Our customer base is diverse, ranging from DIY enthusiasts to professional builders, contractors, and tradespeople. We serve homeowners and individuals looking to tackle home improvement projects, as well as construction companies and businesses in need of bulk fixing supplies. Our user-friendly website and streamlined ordering process make it easy for anyone to find and purchase the products they need with just a few clicks.
Our Values
At Fixings Store, we believe home improvement and the construction industry should not be at the cost of our planet. Energy usage, waste generation, air pollution, water consumption and habitat destruction are the adverse effects of building and renovations despite new regulations.
It’s our mission to bridge the gap between our customers and the environment by funding tree plants, carbon avoidance projects and renewable and nature-based projects with every order through our connected climate partners. Learn more about our current reforestation project here.
Our Vision
We have an ambitious vision for the next five years. Our goal is to establish ourselves as a leading and anchored name in the trade and home DIY sector, not only in the UK but also across Europe. We aim to be the go-to destination for individuals, businesses, and contractors seeking high-quality fixing products and services.
To achieve this vision, we are committed to providing some of the greatest buying and installation and tutorial guides available in the industry. We understand that navigating the world of fixings can be overwhelming, especially for those new to the trade or DIY projects. That's why we want to empower our customers with comprehensive guides that simplify the process of selecting, purchasing, and installing fixings. By offering expert advice and practical resources, we aim to enhance our customers' confidence and knowledge, ensuring they make informed decisions for their projects.
Why Fixings Store?
Written by the company
- You Shop = We Plant 🌳
- Many of us in Great Britain are worried about the impacts of climate change on future generations. Our reforestation commitment will connect our enthusiastic home renovators, contractors and tradespeople with the planet we build on, through simply shopping on our website.
- Your New Trusted (and experienced) Supplier
- Whilst we're a relatively new start-up digital business, we bring over 3 decades of experience and knowledge to our website and customers. In that time we've seen the market change with new techniques, practices and brands that have revolutionised the way the construction and DIY sector has operated.
Contact info
Technology House, Brunswick Road, TN23 1EN, ASHFORD, United Kingdom
- 01233 344940
- info@fixingsstore.com
- fixingsstore.com
4.3
Excellent
580 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Price drop soured experience.
I was very happy until I saw the price dropped significantly the day my jigsaw was delivered. Other the that it was very fast and efficient service. It was cheap though apparently it could have been cheaper.
5 September 2025
Reply from Fixings Store
Thanks for posting a review and taking the time to do so.
Sorry you were disappointed with the shift in price timing. As you'll appreciate, as with most internet retailers, we're monitoring the market all the time to make sure that we stay competitive on prices. This does sometimes mean that prices rise and fall from time to time, as you'd see with petrol or shopping.
All the same, we're pleased you were happy with the quick and efficient service — and yes, you did score your jigsaw at an absolutely cracking price, as you mentioned. We hope it proves helpful to use and that it will serve well for years to come.
All the best,
Fixings Store
Reply from Fixings Store
Many tanks for your star rating and review Lee.
Have a great rest of your week!
All the best,
Fixings Store
Reply from Fixings Store
Many thanks for the feedback and star rating Peter, this is great to see.
All the best,
Fixings Store
Reply from Fixings Store
Many thanks for your comments and star rating Mark - great to hear you're happy and would recommend us :)
Have a great week and thanks again.
All the best,
Fixings Store
Delivery
Ordered insulation washers on Tuesday night and were delivered to North Aberdeenshire the next day
3 September 2025
Reply from Fixings Store
Many thanks for your star rating and comments Martin, this is wonderful news!
Have a great rest of your week and we look forward to serving you again soon.
All the best,
Fixings Store
Very competitive pricing…
Very competitive pricing compared with other suppliers of Paslode Nails. This was my 3rd order in as many months. Will certainly be using this company again in the future
3 September 2025
Reply from Fixings Store
Many thanks for your star rating and comments, Tweedvale Contracts!
It was a pleasure to serve you and we're pleased to hear pricing and service was good.
Have a great rest of your week and we look forward to serving you again soon.
All the best,
Fixings Store
First class service good price ,good…
First class service good price ,good communication ,and fast delivery.
I would recommend to anyone
30 August 2025
Reply from Fixings Store
Many thanks for the star rating and comments Roger, this is exactly what we love to see!
Have a fantastic rest of your week and we look forward to serving you again soon.
All the best,
Fixings Store
Reply from Fixings Store
Many thanks for your star rating and comments, we're so pleased to see it!
Have a fantastic week and we look forward to serving you again soon.
All the best,
Fixings Store
Next day delivery on time and there was…
Next day delivery on time and there was no problem
3 September 2025
Reply from Fixings Store
Many thanks for the chosen star rating and comments Charles, we're so pleased to see the service went well and your order arrived on time.
Have a great week and we look forward to serve you again soon.
All the best,
Fixings Store
Reply from Fixings Store
Many thanks for your star rating and comments John. We're very glad to hear you were happy with everything and the delivery arrived on time.
Have a great week and we hope to see you again soon.
All the best,
Fixings Store
Great service
27 August 2025
Reply from Fixings Store
Many thanks for your review and comments.
Have a wonderful week and we look forward to serving you again soon.
All the best,
Fixings Store
Item arrived as expected
Item arrived as expected, quick turn round,would use this seller again.
28 August 2025
Reply from Fixings Store
Many thanks for your star rating and comments Nick - glad to hear the order was processed efficiently and everything arrived as expected.
Have a wonderful rest of your week and we look forward to serving you again soon.
All the best,
Fixings Store
Reply from Fixings Store
Many thanks for your star rating and comments, Top Gate!
Have a wonderful rest of your week, thanks again for the business, and we look forward to serving you again soon.
All the best,
Fixings Store
Fantastic service
Fantastic service , great products at really good prices. I would highly recommend the site.
29 August 2025
Reply from Fixings Store
Hi Mark,
Many thanks for the kind words and star rating! Glad to hear you were happy with the service and pricing. Please do keep us in mind for the future.
Have a great week.
All the best,
Fixings Store
A handy w/shop vacuum.
A handy w/shop vacuum.
Next day delivery when ordered B4 12;00 on the 27/8/25..mmmmh
Item arrived on Friday 29/8/25. Though I don't think that is the fault of the shop.
27 August 2025
Reply from Fixings Store
Hi Charles,
Many thanks for the star rating and feedback - glad to hear you were happy with the service.
Have a great week.
All the best,
Fixings Store
Very competitive price
Very competitive price, easy ordering process and delivered on time.
21 August 2025
Reply from Fixings Store
Morning Geoff,
Many thanks for the star rating and comments. We're very happy to hear you had a pleasant experience and your order arrived on time.
Have a great week and we look forward to serving you again soon.
All the best,
Fixings Store
Great service
Simple and easy process of ordering, excellent service delivered next day as requested
20 August 2025
Reply from Fixings Store
Good morning Neil, many thanks for the kind words and star rating!
Glad to hear you were happy with everything and the order arrived on time.
Have a great week and we look forward to seeing you again soon.
All the best,
Fixings Store
Absolutely fantastic company and good…
Absolutely fantastic company and good on the prices
20 August 2025
Reply from Fixings Store
Thanks you SO much for your comments and star rating Lester, what a lovely bit of feedback to receive!
Glad to hear you were happy with everything and you were happy with the prices. We always try to keep them as keen as possible all year round so you know you're always getting the best prices from us.
Have a fantastic week and we look forward to seeing you again soon.
All the best,
Fixings Store
Reply from Fixings Store
Thanks very much for your feedback, Megan! Glad to hear it was fast delivery and the service was excellent!
Have a great week and we hope to see you again soon.
All the best,
Fixings Store
Reply from Fixings Store
Thank you very much for the feedback and star rating Stacey! Glad to hear payment was okay and we kept you informed about the dispatch process.
Thanks again and we hope to see you again soon.
All the best,
Fixings Store
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