Fix Auto UK Reviews 

24,641
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly approach, making interactions pleasant and supportive. Many people highlight the exceptional service and communication, noting that they were kept well-informed throughout the process. The quality of the repairs is frequently described as outstanding, with vehicles often returned looking as good as new. However, some customers also noted concerns regarding the actual repair work, with reports of unfinished jobs, new damage, or poor fixes that required re-attention. Additionally, a few other people also felt that there were issues with courtesy cars, including difficulties in obtaining one, fuel discrepancies upon return, or vehicles not being suitable for their needs.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising the fantastic and excellent service... See more

Staff

Customers consistently note positive experiences with staff, describing them as excellent, friendly,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the repair... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting excellent communication and... See more

Product

Users describe ambiguous interactions with the product, with many reviewers expressing satisfaction after... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish, the team at Fix Auto in Shrewsbury were brilliant. Special mention to Tyler who kept us informed every step of the way. An insurance claim repair is always a headache, but Tyler... See more

Rated 5 out of 5 stars

Every single member of staff were excellent. Great communication, kept me informed and in the loop through every stage of the process. Dee at the reception was courteous and polite even while I was up... See more

Company replied

Rated 5 out of 5 stars

After having someone crash into Car they dealt with it from start to finish. They liased with the 3rd party insurance company and kept me fully informed what was going on. Not only was the service fa... See more

Company replied

Rated 5 out of 5 stars

Every single member of staff were excellent. Great communication, kept me informed and in the loop through every stage of the process. Lorna and Dee at the reception were courteous and helpful. I didn... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Car Repair and Maintenance
  5. Car Service

About Fix Auto UK

Written by the company

Fix Auto UK – We're With You Every Step of the Way

When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.

Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.

Why Our Customers Trust Us

⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.

🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.

📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.

🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.

🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.

How It Works:

From the moment you walk through our doors, we take care of everything.

  1. Assess:
    Our specialists assess your vehicle quickly and explain exactly what needs to be done.
  2. Repair:
    Our certified teams get to work using industry-leading techniques and equipment.
  3. Return:
    We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.

Real People. Real Results.

Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.

Fix Auto UK. Your car. Your safety. Our promise.

Keeping You Driving Forward

Written by the company

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

25K reviews

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4.7

All reviews

(24,641)

5,668 reviews in the last 12 months

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Rated 5 out of 5 stars

Great communication and great job

Great communication and great job

9 July 2026
Fix Auto UK logo

Reply from Fix Auto UK

Good Morning
We're so pleased to hear that you had a great experience and that our communication met your expectations. Thank you for your kind words!
Best Wishes Fix Auto Mid Devon

Rated 5 out of 5 stars

Customer service with good job

Every single member of staff were excellent. Great communication, kept me informed and in the loop through every stage of the process. Dee at the reception was courteous and polite even while I was upset on my way . I didn't get the name of the assessor on the day, but he was knowledgeable and helpful too.they priotice job to suit your schedule.I would highly recommend fix auto Weston super mare and their services.

17 July 2026
Unprompted review
Fix Auto UK logo

Reply from Fix Auto UK

We are absolutely delighted to hear about your excellent experience with our team! It's wonderful to know that our communication kept you informed throughout the process. We're especially pleased that our reception staff was courteous and polite, and that our assessor was knowledgeable and helpful. Thank you for recommending our services!

Rated 5 out of 5 stars

After having someone crash into Car…

After having someone crash into Car they dealt with it from start to finish. They liased with the 3rd party insurance company and kept me fully informed what was going on. Not only was the service fantastic my car looks better than it was before. Thanks to everyone at Fix Auto Gloucester would not hesitate in recommending them

17 July 2026
Unprompted review
Fix Auto UK logo

Reply from Fix Auto UK

April Matthews,

We are so pleased to hear about your positive experience with us! It's wonderful that our team provided such high-quality service and kept you fully informed throughout the process. We're delighted your car looks even better than before. Thank you for your recommendation!

aronmatthews, Fix Auto UK

Rated 5 out of 5 stars

Cannot fault this Company in anyway

Cannot fault this Company in anyway. The service was first class and really pleased with the repair. They really put themselves out to help in anyway they could especially Martine nothing too much trouble. Would not hesitate to recommend. Thank you so much

Kind Regards
Jean Radley

13 July 2026
Unprompted review
Fix Auto UK logo

Reply from Fix Auto UK

Hi Jean,

We're so pleased to hear you were happy with the first-class service and the repair. It's wonderful to know our team went above and beyond to assist you. Thank you for your recommendation!

Emma Barley, Fix Auto UK

Rated 5 out of 5 stars

Fixed perfectly

Fixed perfectly, opens early so can drop car off first thing. No problems

9 July 2026
Fix Auto UK logo

Reply from Fix Auto UK

ROYAL MAIL,

We are so pleased to hear that your car was fixed perfectly and that our early opening hours were convenient for you. It's great to know everything went smoothly.

sandeeppowar, Fix Auto UK

Rated 5 out of 5 stars

Recently recommended this repair garage…

Recently recommended this repair garage to my son’s for his car repair. I must say as a customer of Auto Technics and now part of Fixed Auto for over 40 years they didn’t let me down with my recommendation.

The service and quality of the work was outstanding as always they know me well being a customer with expectations of high standards.

The after sales and quality of work is key for someone like me they have never failed to deliver all the team are excellent understanding and very professional lead by Simon.

1 July 2026
Unprompted review
Rated 4 out of 5 stars

Everything was really good

Everything was really good. The young lad was really good. But the only problem was that when I got there I was face timed and personally I'm sorry but I thought was stupid. Why nobody could come and speak to me face to face was beyond me! I was glad that young man was there so I could show him (sorry I forgot his name)

9 July 2026
Fix Auto UK logo

Reply from Fix Auto UK

MICHAEL WEBB,

We appreciate you taking the time to share your feedback. We are happy to hear that our team member provided excellent service. We understand your frustration regarding the video call interaction and the desire for a face-to-face conversation. We are always looking for ways to improve our customer experience, and your comments are valuable to us.

sandeeppowar, Fix Auto UK

Rated 5 out of 5 stars

Excellent!!!

Every single member of staff were excellent. Great communication, kept me informed and in the loop through every stage of the process. Lorna and Dee at the reception were courteous and helpful. I didn't get the name of the assessor on the day, but he was knowledgeable and helpful too. I would highly recommend fix auto Weston super mare and their services. Now I know why they have a 4.9 star trustpilot review.

17 July 2026
Unprompted review
Fix Auto UK logo

Reply from Fix Auto UK

Thank you for your fantastic review! We're so pleased to hear that our team provided excellent communication and kept you informed throughout the process. It's wonderful to know that our reception staff were courteous and helpful, and that our assessor was knowledgeable. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Great experience here

Great experience here, dropped off my car easily, the repair was done by the next day and the collection was simple. They did a superb job, car looks brand new. Would highly recommend to anybody and would definitely use again.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

A fantastic professional company

Well I was shocked and thrilled at the kindness care professionalism and service. Mark did way over what anyone would expect and he was just a very nice person. So was Sara and I would highly recommend this company.

17 July 2026
Unprompted review
Fix Auto UK logo

Reply from Fix Auto UK

Hi Susy,

We are absolutely thrilled to hear about your positive experience! It's wonderful to know that our team provided such kind care, professionalism, and service. We're delighted that you would highly recommend us and thank you for this lovely review.

The Fix Auto Worthing Team

Rated 5 out of 5 stars

Brad and Henry both extremely helpful…

Brad and Henry both extremely helpful throughout the process.

Car came back unbelievably clean which is a much appreciated bonus

17 July 2026
Unprompted review
Fix Auto UK logo

Reply from Fix Auto UK

Thank you Mark,

We're so glad to hear that our team was helpful throughout the process. It's wonderful that your car came back so clean; we always aim for that extra touch!

Fix Auto Stevenage

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. I needed our car back from an upcoming holiday and Debs and the team did everything possible to make that happen. Car is fully repaired and been cleaned/valeted, as well as few additional extras they didn't have to do. Would be happy to use again but hopefully not anytime soon!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, as always. I’ve used this company for many years for both accident repair and restoration work and their work is always of the highest quality.

9 July 2026
Fix Auto UK logo

Reply from Fix Auto UK

Richard,

We are so pleased to hear about your continued positive experience with our team. Thank you for your kind words and for trusting us with your accident repair and restoration work over the years.

Sam Patterson, Fix Auto UK

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