Fix Auto UK - Fix Auto Braintree Reviews 

Everyone at Fix Auto was pleasant and helpful, the courtesy car was excellent, and the repair perfect. A very smooth and efficient operation!

A good experience all round!

Excellent service

Poor communication and far too long to repair.

I asked before the repair if it would help if I brought the car in so that they could order the parts in advance.

I was told this was not necessary.

However this slight damage took over 2 weeks and the excuse was that they had problems getting the parts.

Really !!!

They made a great job of the repair and paint

Good communication. Car returned and very happy with the standard of repair.

Thank you to Adam and the gentleman that took and brought my car back.

Thank the guys and girls who worked on my car and restored it.

The team here did an amazing job on the damage repair. Highly recommend.

What a great company after having an accident how understanding they were, got my van back within 2 weeks after my accident. The quality of the workmanship was great highly recommend.

Great service, car was picked up promptly, I was kept informed of works progress and car was ready quickly.

Very good job fixing our IX, very nice to deal with and the car came back super clean after my kids made a mess before collecting! Many thanks Theary

Great work friendly people couldn’t ask for better service

Quick and efficient service. Polite staff and did a great job.

Good workmanship Jackie polite and kept me updated

Excellent repairs undertaken
Good communication
Car cleaned too!
Extremely pleased

Everyone was very helpful and it was quick we were very grateful to have our car back before Christmas so thank you all and merry Christmas

A prompt and polite phone call to arrange pick up of my car and drop the rental car at a convenient day and time for me the day after the accident. They kept me informed as to what was happening with my car and dropped it back again at a convenient day for me. Everyone was courteous so couldn’t fault the service.

They collected my car after an accident and kept me fully informed of progress of the repairs, then delivered car back having done a brilliant repair and fully valeted. Well done all at Fix Auto Braintree.

Used them as they were nominated by my insurer Admiral. When I went to collect my car it was full of metal fallout, which was definitely not on the car before and instead of replacing a plastic part on the inside of the front bumper part of the repair, they glued it, it was an £80 part, I wish I could attach the image to show the state of the repair but can't here. When I opened a complaint with my insurer they then said this was a temporary repair to help me get back on the road. This was a lie, I drove my car a month after my accident and before I got my car into them, I was never told this would be a temporary repair, was in no documents, my insurer never was told in no communication either.

Unfortunately I did have to make a claim onto the courtesy car which they provided too, and when I went to collect my car they demanded the excess fee for the repairs of that vehicle too, when I told them that my insurer said I only need to pay it when the repairs of that vehicle are done they insisted I pay or leave my car there, when I made them call them to ask what they said they told my insurer I said I don't have money to pay but I told them it's the insurer who instructed me to pay later. When I told them they can sue me if I will never pay and that I will pay they said well yeah but you will take you car and never come back here, which goes against the point that my vehicle had a temporary repair.

Useless service, tried to take me for a fool, Financial Obdusman took care of the issues though for me, don't use them better use a local bodyshop.

EDIT: Your response again completely avoids addressing the actual issues and instead tries to downplay what happened.

1. Metal fallout: You keep referring to an engineer’s opinion that it “could’ve been caused by the railway track near my home” — yet Steer's premises, the bodyshop I used after you to sort your mess are right next to a railway track, with cars parked outside all day, and they do not have metal fallout.

2. Glued part instead of proper repair: You never addressed the fact that your team glued an £80 internal bumper component on a Mercedes rather than replacing it, then tried to justify it afterwards as a “temporary repair”, a claim that was later found dishonest by the Motor Ombudsman. There was never any mention, document, or agreement stating that this would be a temporary fix.

3. Excess payment bullying: You again twist what happened. I never refused to pay the excess , I simply followed my insurer’s instruction that it should be paid after the courtesy car repair was completed. Your staff told me I would have to leave my own car if I didn’t pay immediately, and even misrepresented my words to the insurer, saying I “didn’t have the money,” which was entirely false. That behaviour is not “excellent customer service,” it’s pressure and intimidation.

You can try to spin this however you want, but the facts are all documented and supported by both Admiral Insurance and the Motor Ombudsman. My only goal here is to warn others, no one should have to go through what I did just to get their car repaired properly. Avoid this company

Very quick in collecting my car, repairing it and delivering it back to me. It was flat backed both ways. I was kept fully up to date with everything. Very impressed and highly recommend them