Couldn’t fault Fix Auto’s service. They were appointed by our insurance company, Admiral. Our car had suffered extensive cosmetic damage to the rear door and wheel arch. Fix Auto were swift and effici... See more
Company replied
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Right from the start, the communication was great. Regular updates while my vehicle was being repaired. My vehicle was collected and delivered back to my workplace 10 miles from my home address. Upon... See more
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Unfortunately someone crashed into the back of me. Luckily they accepted liability and the insurance co took care of the repairs. They chose Fix Auto. I was happy with the repair and also Fix Auto all... See more
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Fix Auto did a great job on my bumper repair. The communication was great, we were kept up-to-date via email and text. The staff at Braintree and Colchester were helpful and friendly. We needed... See more
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Company details
About Fix Auto UK - Fix Auto Braintree
Written by the company
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Written by the company
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contact info
East St, CM7 3JW, Braintree, United Kingdom
- 01376 312102
4.5
Excellent
150 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great service
Great service, excellent repair to my van, friendly staff, got the van back quicker than planned, highly recommend
9 September 2025
Reply from Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5 star review.
We're glad to hear you're happy with the repair and service provided.
I will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
Very efficient
Initial booking was very straight forward and efficient and collection driver was punctual and helpful. The repairs were completed extremely quickly so much so there was no communication to advise that they had been authorised and an expected completion date so there was some confusion with arranging the return of my vehicle, however it all got resolved.
22 August 2025
Reply from Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for taking the time to leave us a review. We're glad you're happy with the service provided however, we're sorry to hear you experienced some confusion with the time scale and being kept up to date. This will be looked in to.
Kind Regards,
Fix Auto Braintree
Highly recommended
Highly recommended. Excellent Customer service and very happy with the repairs on my car. It was returned having been cleaned and polished.
13 August 2025
Reply from Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5 star review. We're pleased to hear you're happy with the service provided.
We will pass to the rest of the team
Kind Regards,
Fix Auto Braintree
Our car repaired well and in quick time…
Our car repaired well and in quick time and was kept informed during the repair, very pleased.
Thank you.
13 August 2025
Reply from Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5 star review. We're pleased to hear you're happy with the service provided.
We will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
Motor Fix Experience
The rear end of my Citroen was damaged in an accident. Motor first were very polite and approachable. They put me at ease and assured me it would be fixed without a problem. Very professional and friendly . I would recommend!
25 July 2025
Reply from Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5 star review. We're glad to hear you had a great experience with us.
I will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
Car repairs
Very good service and kept me informed of my vehicles progress on a regular basis.
1 August 2025
Reply from Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for taking the time to leave us a 5 star review, we're glad to hear you had a great experience with us.
I will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
Great experience with the team
30 July 2025
Reply from Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for taking the time to leave us a 5 star review, we're glad to hear you had a great experience with us.
I will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
Very pleased with my repair
Very pleased with my repair, all staff polite and friendly, a great service was given
25 July 2025
Reply from Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5 star review, we're pleased that you're happy with the service provided and great repair.
I will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
From bvery professional ooking process right through to…
From booking process right through to collection of my car, hire car, repair and delivery back of my car very efficient and professional service.
Thank you
19 June 2025
Reply from Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5-star rating! We're thrilled you were pleased with the repair work and that your vehicle was returned in such great condition. We appreciate you taking the time to share your positive experience. We'll be sure to share your feedback with our team.
Kind Regards,
Fix Auto Braintree
Excellent workmanship
Excellent workmanship, regular updates on expected completion time. Very accommodative on my requests.
12 June 2025
Reply from Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5 star review. We're glad you're happy with the repair work and your vehicle was returned in such a great condition.
We appreciate you taking the time to share your positive experience.
We will share with the rest of the team.
Kind Regards,
Fix Auto Braintree
'Fix Eventually Months Later, Auto Braintree'
Part 1 - 6th June 2025
Nineteen (19) days ago on, 18th May 2025, having reported to my Fully Comp, 'Plus Extras (seperately paid for)', car insurer, AGEAS, that a third party had driven into the side of my car, AGEAS, in turn contacted FIX AUTO UK, BRAINTREE, to carry out all the necessary repair work and to provide me with a courtesy car, as per my policy requirements.
FIX AUTO UK, BRAINTREE, then sent me a couple of emails asking me to provide the following six (6) items of information. But, have made no attempt whatsoever, to actually send someone to my address to inspect my car, themselves.
I feel extremely annoyed/angry that at this time, after 19 days plus, FIX AUTO UK, BRAINTREE, have made no effort to collect my car for repair and that they are asking me for a copy of my driving licence, when my insurer has this information.
1.The registration plate.
2.The VIN/Chassis number.
3.A picture of the dashboard including the mileage.
4.Images of the damaged area.
5.Image of the front and back of vehicle.
6.Photo of your driving licence.
Part 2 - 6th June 2025
A few hours after leaving this review, I received a phone call from Fix Auto Braintree, who then asked if, I could drive my car to them from Colchester? A round trip of over 30 miles from my home, for Fix Auto Braintree, to inspect the damage to my car!
The answer was a resounding, "NO". They will be asking me to repair my own car next!
Amazingly, (see how leaving Negative Feedback, on Trustpilot, can set the wheels in motion?) it was then arranged for someone to call upon me, that afternoon; two men, to inspect my car, whilst delivering/taking another car to/from someone else.
So why did Fix Auto Braintree, not arrange this in the very first instance???
Having then left with the information, photo's, mileage etcetera, they needed, returned to Fix Auto Braintree.
I then, later that day received a phone call from their office, to discuss the collection of my car and delivery on the courtesy car.
Unbelieveably, I have now been told that Fix Auto Braintree, do not have a courtesy car available until, 26th June, another 20 days!!!
That, has now been booked in.
May I suggest, Fix Auto Braintree, change their name to, Fix Eventually Months Later, Auto Braintree?
18 May 2025
Unprompted review
Reply from Fix Auto UK - Fix Auto Braintree
Hello Jerry Brocking,
Thank you for taking the time to share your experience with us. We're genuinely sorry to hear that it did not meet your expectations.
I’ve reviewed the situation and can see that we made several attempts to contact you over the past two weeks, both by phone and email. We understand how frustrating it can be when communication doesn’t align.
Please note that we offer a variety of services, including mobile estimating. In many cases, customers find it more efficient to send images, which helps speed up the process of getting vehicles booked in for repair. However, we completely understand that this approach isn’t suitable for everyone.
Thank you again for your feedback. We appreciate it and wish you all the best in the future.
Kind Regards,
Fix Auto Braintree
Well done! A great deal of kudos to you
Well done! You have done a great job. Many thanks 🙏
3 June 2025
Reply from Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5 star review. We're glad you're happy with the results and that your car was returned in such great condition.
We appreciate you taking the time to share your positive experience.
Kind regards,
Fix Auto Braintree.
Reply from Fix Auto UK - Fix Auto Braintree
Good Morning,
We are thrilled to hear you had a good experience with us, thank you for taking the time to leave us a 5 star review.
Have a great day!
Kind Regards,
Fix Auto Braintree
I Recommend Fix Auto
Fix Auto fixed my car in a timely manner and they were kind all the way.
17 April 2025
Reply from Fix Auto UK - Fix Auto Braintree
Good Afternoon,
Thank you for taking the time to leave us feedback! We're pleased to hear you're satisfied with the service provided.
I will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
Great all round service provided!
My car was collected on time and a good quality courtesy car was provided with 3/4 of a tank of petrol. My car was then fixed up and returned to me in just over a week - the repair looks brilliant and the car was cleaned up beautifully too. The easy process definitely reduced the initial stress of damaging my car!
17 April 2025
Reply from Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for your kind words and 5-star rating! We're thrilled you were pleased with the repair work and that your vehicle was returned in such a great condition and you were happy with the courtesy car. We appreciate you taking the time to share your positive experience.
We will share with the rest of the team.
Kind Regards,
Fix Auto Braintree
Lovely reception staff
Lovely reception staff. Arrived on time for pick up and drop off. Very helpful at getting my car fixed sooner than expected due to an emergency. Thank you.
15 April 2025
Reply from Fix Auto UK - Fix Auto Braintree
Good Morning Harriet,
Thank you for your kind words and 5 star review. We're glad you're happy with the service. We strive to provide the best possible experience and it is feedback like yours which helps us grow and continue to help all our customers.
Kind Regards,
Fix Auto Braintree
Very pleased
Very pleased. Quick turnaround within a week. Courtesy car delivered and collected. They made the whole thing very straightforward.
4 April 2025
Reply from Fix Auto UK - Fix Auto Braintree
Good Morning,
We're glad you're happy with the service. We strive to provide the best possible experience, it's feedback like yours which helps us grow and continue to help all our clients.
Kind Regards,
Fix Auto Braintree
Reply from Fix Auto UK - Fix Auto Braintree
Good Morning Jacqueline,
Thank you for taking the time to leave us a review, we're glad you're happy with the service. I will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
Reply from Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for taking the time to leave us a review. We're glad you're happy with the service provided.
Kind Regards,
Fix Auto Braintree
Good service all round
28 March 2025
Reply from Fix Auto UK - Fix Auto Braintree
Good Morning,
Thank you for taking the time to leave us a review. We're glad you're happy with the service provided.
I will pass to the rest of the team.
Kind Regards,
Fix Auto Braintree
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