Banner for FITJEANS

FITJEANS Reviews 12,499

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,096 reviews, reviewers had a great experience with this company. Customers consistently praise the product, particularly highlighting the comfort, fit, and quality of the jeans. Many appreciate the material for being soft, stretchy, and flattering, often noting the absence of a waist gap. The delivery service is also frequently commended for its speed and efficiency, making the overall purchasing experience positive for many. However, some people were dissatisfied with the pricing, finding the products to be expensive. There were also occasional issues with orders, such as incorrect sizes being sent, items not fitting as expected despite using size charts, or delays in receiving packages. A few customers also reported concerns about the durability of some products, with jeans tearing or pilling after a short period.

What people talk about most

Product

Customers had positive experiences with the product, frequently praising the perfect fit, comfort, and... See more

Quality

Clients share positive opinions on quality, frequently praising the softness, stretchiness, and overall... See more

Order

Users describe ambiguous interactions with order. Many customers praise the easy ordering process, fast... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast delivery times, with... See more

Price

Customers consistently note negative experiences with price, often finding products overpriced for the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great ordering experience, fast delivery. The fit is great and flattering and they are sooo comfortable. By far the most comfortable jeans I own. The material is much thinner than I expected, I wouldn... See more

Company replied

Rated 4 out of 5 stars

I guess the product is alright, I just seem to always be between sizes so the fit isn't quite what I hoped for even though I took my measurements before ordering. I have short legs and a long torso,... See more

Company replied

Rated 4 out of 5 stars

The jeans are great length, which I wasn't expecting, but they could be a bit more highwaisted in the tall version, because us tall girlies usually have longer legs AND torsos. But otherwise I love t... See more

Company replied

Rated 4 out of 5 stars

I ordered shorts according to the size chart and they did not fit as expected. I requested an exchange for a smaller size and I was able to make my return the same day. Shipping was quick and my repla... See more

Company replied


Company details

  1. Jeans Shop
  2. Clothing Store
  3. Women's Clothing Store

Written by the company

Founded in 2018 in Oslo, FITJEANS was born to create jeans that hug you in all the right places, giving you the ultimate confidence boost every time you wear them - no waist gap, no squeezing, just the perfect snatched look. Today, we’re a global community of over 400.000 denim lovers, committed to making you smile every time you wear FITJEANS. Our jeans are meticulously crafted with super stretchy, form-flattering denim that hugs you in all the right places, ensuring there's no waist gap and maximum comfort.

WE'RE HERE FOR YOU

Written by the company

HIGHEST STANDARDS OF CUSTOMER CARE
Our team is dedicated to delivering the best possible FITJEANS experience from start to finish, ensuring you’ll love both your jeans and your journey with us. With the highest standards of customer care, we're always here to help. Got questions? Issues? Wanna share the love? Just reach out - we’re only a message away.

Contact info

DISCOVER YOUR NEW FAV JEANS

Always 100% waist gap proof. Designed to make you feel confident.

4.1

Great

TrustScore 4 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fits perfect

10 April 2026
FITJEANS logo

Reply from FITJEANS

Nothing better than a perfect fit 😍 Thank you so much for your feedback ✨

Rated 5 out of 5 stars

Back again and no regrets!

Bought the black flared pair before and was so happy with them that I had to come back for the skinny ones. These fit amazing just as well, so comfortable. Cant wait to wear them! Definitely recommend!

8 April 2026
FITJEANS logo

Reply from FITJEANS

Ahh we love a returning customer moment!!
So happy to hear you loved the flared pair and that the skinny ones lived up to the hype too.

Thank you so much for coming back to us and for the recommendation 💙 Enjoy wearing them!!

Rated 2 out of 5 stars

Not worth the money

As someone who works out, I have slightly larger thighs, so I went with a size M. They're a bit loose around the waist, but they fit pretty well on the legs.
Not worth the money

8 April 2026
FITJEANS logo

Reply from FITJEANS

Thank you for sharing your feedback, we really appreciate it.

We’re glad to hear the fit works well on the legs, especially for more athletic proportions like yours. Please send us an email so we can take a closer look into this as the jeans should not have a waist gap if the size guide was followed correctly.

We’re sorry to hear you don’t feel the product was worth the price for you personally, but we appreciate you taking the time to leave an honest review 💕

Rated 5 out of 5 stars

These jeans fit me just right

These jeans fit me just right. They hug every curve, compliment my figure and body type. The jeans have breathable and flexible material which makes it easy to move around in. I love them for a nice casual wear

5 April 2026
FITJEANS logo

Reply from FITJEANS

Thank you very much for your feedback!!

A fit that hugs your curves and still feels breathable and flexible is exactly what we aim for! So happy they complement your shape and work perfectly for everyday wear.
We truly appreciate you ❤️

Rated 3 out of 5 stars

the color of the pants did not look…

the color of the pants did not look like the picture at all…

7 April 2026
FITJEANS logo

Reply from FITJEANS

Thank you for your feedback, and we’re really sorry to hear that you’re not fully happy with the colour of the jeans you received.

So sorry to hear that the colour didn’t match your expectations. The beauty (and in this case unfortunately also the downside) of denim production is that every single pair is unique, meaning each roll of denim fabric has a slightly different base colour, which can impact the final result. In addition, the finishing and detailing of our jeans are done by hand, which also contributes to slight variations in appearance.

Because of this, the jeans can sometimes look slightly different from how they appear on our website. That said, we use natural lighting in our photo studio and always work with the product physically present during editing to make the images as true to life as possible.

We’d also like to take a closer look at this for you, please send us an email so we can review your order in detail and assist you further 💕

Rated 5 out of 5 stars

The best jeans ever

The best jeans ever! I’ve never found a baggy jeans withou waist gap. I’ m in love with my my jeans ❤️

7 April 2026
FITJEANS logo

Reply from FITJEANS

Makes us so so happy to hear this! We truly appreciate you taking the time to share your feedback with us 💙

Rated 5 out of 5 stars

Fantastic jeans👍

Fantastic jeans👍
Fit is perfect
Quality of the Denim is buttery soft
No stretching of denim whilst wearing jeans
No gaping at the back waistband
The best jeans I have ever owned
I now own 3 pairs
Ordering and delivery service is excellent

7 April 2026
FITJEANS logo

Reply from FITJEANS

Wow, this is amazing to read, thank you so much!

We’re so happy to hear the fit, quality, and comfort are all spot on for you, that’s the dream! The fact that you now own 3 pairs says it all 😍
Thanks again for your support 💙

Rated 5 out of 5 stars

Fit like a glove

Cannot fault them at all!
You need them :)

7 April 2026
FITJEANS logo

Reply from FITJEANS

Thank you so so much! Highly appreciate your feedback ❤️

Rated 1 out of 5 stars

Sent Wrong size, wrong jeans entirely

This was my first order and you sent the wrong jeans and wrong size. I’m so disappointed. Even more so that I’m required to run an errand by returning these and printing the label- I may as well be a part of your company- when can I clock in? Can’t wait for my refund and to order pants from a different store that can actually send the right clothing out.

6 April 2026
FITJEANS logo

Reply from FITJEANS

We completely understand where you’re coming from, and you’re absolutely right to feel frustrated, this is not the experience we want for our customers.

We’re really sorry that you received the wrong item and size, and we also understand that the return process in this situation feels inconvenient. We know this setup isn’t ideal, and it’s something we are actively looking into improving. We truly appreciate your feedback, and we can promise that better solutions will be in place in the future.

Thank you for your patience, and again, we sincerely apologize for the inconvenience caused.

Rated 3 out of 5 stars

A bit disappointed

I ordered the 360 High Waisted - Black and Flared Fitjeans - Arctic Light Blue both in XL. I'm 168cm tall and waist 90 cm... So ordered the XL. Still have a waist gap. They fit ok, so decided to keep them because returning them would cost me money (which is a shame...). But could've easily fit in a L, the size guides aren't the best apparently. The flared one is also a tad too long, but the shorter ones would've been too short. My biggest disappointment: THE FRONT POCKETS AREN'T POCKETS. Like really... Women are already being scammed by the clothing industry pocketwise. It's just sad... Overal these feel way more like jeggings than actual jeans. So going to keep these because the hassle of returning them is too much. But will not order again.

13 April 2026
Unprompted review
FITJEANS logo

Reply from FITJEANS

Thank you for taking the time to share your feedback, we really appreciate it, even though we’re sorry to hear that the experience didn’t meet your expectations.

We understand your concerns regarding the sizing and fit. Our jeans are designed with a high level of stretch to adapt to different body shapes, which can sometimes make sizing feel less straightforward. We always recommend reaching out to us before ordering if you’re unsure, as we’re happy to guide you to the best size based on your measurements.

Regarding the length, we completely understand how tricky it can be to find the perfect fit between lengths, and this is something we’re continuously working to improve.
We also hear your frustration about the front pockets. Due to the stretch and fit of our jeans, certain design choices are made to maintain the structure, comfort, and overall look, but we understand this may not meet everyone’s expectations.

Feel free to send us an email at help@fitjeans.com and we would be more than happy to help you return this pair.
We truly appreciate your honest feedback, it helps us improve and we’re sorry we didn’t fully meet your expectations this time💙

Rated 1 out of 5 stars

Only giving this a 1 star as there’s no…

Only giving this a 1 star as there’s no option for a 0. The jeans themself are nice but the company just do not get back to you. If you’re in the UK you cannot return items. I’ve emailed the email address stated on their website multiple times. They claim to reply within 24 hours to their customers but this isn’t true at all. It’s been a week and I’ve heard nothing from them other than discount codes to buy more from the brand. I wanted to return to re order in a shorter leg length but after this experience I’ll give this company a miss. Awful awful awful I’m out hundreds of pounds and 0 communication back from them is a joke. Only order if you’re 100% sure they’re going to fit you. If not it’s not worth the risk of not being able to return.

12 April 2026
Unprompted review
FITJEANS logo

Reply from FITJEANS

Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially when you’ve been waiting for a response and trying to resolve a return.

We did experience some technical issues recently and were also away over the Easter holidays, which unfortunately caused delays in our reply times. However, this has now been fully resolved and our customer service team is back up to date and operating normally.

Regarding UK returns, we absolutely do accept returns from the UK, and I’m very sorry if this was not clearly communicated or if you had difficulty reaching us. That’s not the experience we want for our customers.

I can see that your return has arrived at our warehouse and our team will process it within the next couple of days.

We appreciate your feedback and are sorry again for the frustration caused.

Rated 5 out of 5 stars

Perfect fit at first try on - also in bodybuilding prep

Perfect fit at first try on! I’m in prep for my first bodybuilding show and my size has changed a lot. I’ve had the black pair of these for a while and they’ve been the only pants that have consistently fit me well through prep weight loss, which feels insane. Truly magic pants and why I bought them in another color, and will probably get another pretty soon lol. Well done!!

5 April 2026
FITJEANS logo

Reply from FITJEANS

This is incredible to hear, thank you so much! 😍

And wow, huge good luck with your first bodybuilding show, that’s amazing! We know how much your body can change during prep, so hearing that your jeans have stayed consistent through it all honestly means everything.

Wishing you the best of luck on stage, you’ve got this 💙

Rated 4 out of 5 stars

I love the quality

I love the quality, color and stretchability of fabric but after exchanging a medium size for a large one there was no difference at all 😳.

3 April 2026
FITJEANS logo

Reply from FITJEANS

Thanks so much for your feedback, we’re really glad to hear you love the quality, color, and stretch of the fabric!

That definitely doesn’t sound right regarding the sizing, so we’d like to take a closer look into this for you. Could you please send us an email at help@fitjeans.com
with a bit more detail?

We’ll make sure to look into it properly and help you out 💙

Rated 4 out of 5 stars

Consider sizing down

I ordered shorts according to the size chart and they did not fit as expected. I requested an exchange for a smaller size and I was able to make my return the same day. Shipping was quick and my replacement shorts fit perfectly! Great customer service experience.

2 April 2026
FITJEANS logo

Reply from FITJEANS

Thank you so much for your lovely feedback!
Glad the exchange process was smooth and that the new size fits you perfectlyAnd great to hear everything from shipping to support met your expectations.
Thanks so much for sharing your experience 💙

Rated 4 out of 5 stars

These pants were made for people with…

These pants were made for people with challenges around longer and bigger features! Thank you for finding the way to tailor-fit jeans to meet many body types.

10 December 2025
FITJEANS logo

Reply from FITJEANS

This means so much to us, thank you! 💙
Creating jeans that truly work for different body types (especially when it comes to longer and curvier features) is exactly what we set out to do, so hearing this really hits home.

We’re so glad they work for you, thanks for sharing!

Rated 1 out of 5 stars

Incredibly bad service

I purchased a Pair of jeans for my girlfriends birthday. Unfortunately they didn't fit her very well, so I sent the return back. It has been 3 weeks since the return was delivered to Fitjeans. I have contacted them 3 times and all I have received is AI email replys telling me the returns policy and expected times. This is incredibly frustrating! They advertise hassle free returns and all it has been is hard work. Still they have not notified me that they have received the return. This is incredibly unprofessional from such a big company.

8 April 2026
Unprompted review
FITJEANS logo

Reply from FITJEANS

We’re very sorry to hear about your experience, and we completely understand how frustrating this must have been.
We sincerely apologize for the delay and the lack of clear communication throughout the process. This is not the level of service we aim to provide. We are actively working on improving our return handling and response times to ensure a much smoother experience going forward.
That said, we can confirm that your case has now been fully resolved.

Thank you for your patience, and again, we truly apologize for the inconvenience caused!

Rated 5 out of 5 stars

This Is Your Sign To Buy The Jeans

I don’t think that there’s enough words that can describe how AMAZING these jeans are. I own a few pairs and I want them in every color. I am petite and it is nearly impossible to find jeans that fit me properly around my waist and my glutes. They are so comfortable and look amazing, and most importantly I feel so confident in them. I get so many compliments every time I wear them and they look phenomenal whether I’m wearing them with a sweatshirt and jeans running errands or a cute top and heels going out at night. They are worth every penny. No other brand compares.

30 March 2026
FITJEANS logo

Reply from FITJEANS

Wow,this is incredible to read, thank you so much! 😍

Hearing that you feel confident, comfortable, and get compliments every time you wear them is exactly why we do what we do. And we know how hard it can be to find jeans that fit perfectly, especially for a petite frame so this truly means a lot.
Thank you for your amazing support!💘

Rated 1 out of 5 stars

Return process difficult

Return process difficult. Hard to get in touch with customer service for reply. Have to reach out multiple times with no reply.

31 March 2026
FITJEANS logo

Reply from FITJEANS

Thank you for your feedback, and we’re sorry to hear about your experience with the return process and the difficulty reaching us. We completely understand how frustrating that must have been.

We did experience some technical issues recently and were also away over the Easter holidays, which unfortunately caused delays in our responses. However, we’re happy to confirm that this has now been resolved, and our customer service is fully up to date again.

We appreciate your patience and are here if you need any further help 💕

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look