First Truck Parts Reviews 

431
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, reviewers had a great experience with this company. Customers consistently found the exact parts they needed, often after extensive searches, praising the good quality and accurate product descriptions. Many consumers highlighted the fast and prompt delivery, noting items arrived well-packaged and frequently sooner than anticipated. The online ordering process was generally easy, with good communication and tracking, and many considered the pricing to be fair. However, some customers also noted receiving incorrect or incompatible parts, or products that did not match online descriptions, leading to frustration. A few people experienced unexpected delays in shipping or order processing, sometimes without clear communication regarding stock availability. Additionally, some reviewers were not happy with being charged restocking fees, especially when the company was perceived to be at fault for sending the wrong item.

What people talk about most

Product

People report positive experiences with product, often praising the availability of parts, fast delivery, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast shipping and timely... See more

Order

Reviewers highlight ambiguous aspects of order, with some finding the online ordering process easy and... See more

Price

Customers consistently note ambiguous experiences with price, with many praising the great pricing, fair... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising the quality of parts... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Product delivery was awesome very well packaged. Delivery was on time. Website was easy to navigate and find what I needed. Only thing bothering me is the description on the says brand new genuine Cu... See more

Rated 5 out of 5 stars

First time customer and had a great experience. We had been waiting for a backorder part from the dealership for months, then we learned it was available here. Upon ordering the part, Customer Servic... See more

Rated 5 out of 5 stars

I will definitely ask First Truck Parts again if I will need help. I finally received my module today, although pricey because of customs fee and shipping because I'm located in Europe but I'm complet... See more


Company details

  1. Truck Accessories Store
  2. Auto Parts Store

Written by the company

Truck parts seller for Mack, Volvo, Kenworth, Freightliner, International, Peterbilt, Cummins, Dodge, Caterpillar etc.


Contact info

4.1

Great

TrustScore 4 out of 5

431 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(431)

94 reviews in the last 12 months

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Rated 5 out of 5 stars

First Truck Parts is highly recommended!

I will definitely ask First Truck Parts again if I will need help. I finally received my module today, although pricey because of customs fee and shipping because I'm located in Europe but I'm completely satisfied because this company is very professional. It's pity there is no one in Europe to do same. Since I do all works on my truck myself, it's really good to have people like First Truck Parts with good components. Thanks a lot. Everything is working good.

24 September 2025
Rated 5 out of 5 stars

GOOD DAY ALL

GOOD DAY ALL

I FOUND YOUR WEBSITE .
ORDERED MY PART .
IT ARRIVED AS YOU SAID IT WOULD
ANOTHER NOTE —. IT WAS PACKAGED WITH EXTRA BUBBLE WRAP FOR TRANSPORTATION PROTECTION
MY UNIT IS BACK ON THE ROAD .

THANX TO EVERYONE

4 September 2025
Rated 5 out of 5 stars

Excellent Experience! Great Customer Service!

First time customer and had a great experience. We had been waiting for a backorder part from the dealership for months, then we learned it was available here. Upon ordering the part, Customer Service reached out to assist with a full verification that it was the correct part for our vehicle (large, high value part). They were able to perform a search and verify the part was the right fit and quickly had it shipped!

31 July 2025
Rated 5 out of 5 stars

They made things right

I ordered a part and paid for next day shipping and it didn’t even ship till late the next day and the lady I talked to said she would call be back on the status when I called and she never did they just shipped it and I wanted to cancel the order. Now I’m stuck with a part I don’t need because we had to get one elsewhere..... Update, they reached out and offered full refund for my returned purchase. Customer service seems important to them because they made things right!

29 July 2025

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