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First Truck Parts Reviews 

431
•
TrustScore 4 out of 5

4.1

Truck Accessories Store
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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, reviewers had a great experience with this company. Customers consistently found the exact parts they needed, often after extensive searches, praising the good quality and accurate product descriptions. Many consumers highlighted the fast and prompt delivery, noting items arrived well-packaged and frequently sooner than anticipated. The online ordering process was generally easy, with good communication and tracking, and many considered the pricing to be fair. However, some customers also noted receiving incorrect or incompatible parts, or products that did not match online descriptions, leading to frustration. A few people experienced unexpected delays in shipping or order processing, sometimes without clear communication regarding stock availability. Additionally, some reviewers were not happy with being charged restocking fees, especially when the company was perceived to be at fault for sending the wrong item.

What people talk about most

Product

People report positive experiences with product, often praising the availability of parts, fast delivery, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast shipping and timely... See more

Order

Reviewers highlight ambiguous aspects of order, with some finding the online ordering process easy and... See more

Price

Customers consistently note ambiguous experiences with price, with many praising the great pricing, fair... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers praising the quality of parts... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Product delivery was awesome very well packaged. Delivery was on time. Website was easy to navigate and find what I needed. Only thing bothering me is the description on the says brand new genuine Cu... See more

Rated 5 out of 5 stars

First time customer and had a great experience. We had been waiting for a backorder part from the dealership for months, then we learned it was available here. Upon ordering the part, Customer Servic... See more

Rated 5 out of 5 stars

I will definitely ask First Truck Parts again if I will need help. I finally received my module today, although pricey because of customs fee and shipping because I'm located in Europe but I'm complet... See more

Company details

  1. Truck Accessories Store
  2. Auto Parts Store

Written by the company

Truck parts seller for Mack, Volvo, Kenworth, Freightliner, International, Peterbilt, Cummins, Dodge, Caterpillar etc.

Contact info

4.1

Great

TrustScore 4 out of 5

431 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(431)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Bait and Switch

The part delivered to me looks to be aftermarket, the photos posted online show and claim to be genuine. I feel this is bait and switch. The part does not match the ad that I bought from.

30 October 2025
Rated 5 out of 5 stars

The whole process of calling to make…

The whole process of calling to make sure the part was there. The lady on the phone was real helpful and polite. I ordered the part online which was very easy. The part came in a day earlier than what they told me. Thank you for all your help

10 October 2025

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