TOGAF® Enterprise Architecture Combined 10th Edition with Dr. Fayed. A challenging course, but made much more enjoyable by Dr Fayed who is extremely knowledgeable on the topic. Exam tips and tech... See more
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I attended Togaf enterprise architecture combined 10th edition Dr.fayed was very encouraging and he explained in very clear and smooth way and he is really straight to the point also I loved how his... See more
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Great training! Dr.Fayed took us in 3 days through the theory of the TOGAF 10 enterprise architecture framework, which is a major performance in itself, but also trained us to work with the framework... See more
Training with Firebrand was an amazing experience. They provided prompt assistance from start to finish allowing for me to pass my Level 4 apprenticeship. But what truly set them apart was my learning... See more
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Company details
- Educational Institution
- Business School
- Career and Education Provider
- Computer Support and Service Company
- Educational Testing Service
- Technical School
Written by the company
We specialise in accelerated courses that help you become competent, confident, and certified fast. Accelerated courses in Cybersecurity, AI, Data, Project Management, GRC, Cloud & more from the top vendors in the world, including Microsoft, ISC2, AWS, Cisco, CompTIA, TOGAF, ISO & ISACA. Train onsite, online, or in the centre of major UK cities. Find out more at https://firebrand.training/uk
Contact info
308 Regent Street, W1B 3AT, London, United Kingdom
- 020 7907 1120
- open@firebrandtraining.com
- firebrand.training
4.5
Excellent
2K reviews
Replied to 60% of negative reviews
Typically replies within 1 month
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Firebrand - Trainer, Support Team & Venue top $
Firebrand - is a great training organisation. Great venue for the course at the Cranfield Management Development Centre which fully catered for our training and social needs.
Exam centre based in Wyboston Lakes was a great location with a friendly team that helped put you at ease with clear instructions. Special thanks to Jack Sodhi for an outstanding week of PMP Certification Training and the Firebrand team for all your support along the journey. Definitely recommending to my network!!!
26 April 2024
Reply from Firebrand Training
Good morning Reaz,
Thank you for your amazing review! We're thrilled to hear that you had such a positive experience with Firebrand and it's fantastic to know that you found our venue at the Cranfield Management Development Centre to be accommodating for both your training and social needs.
We're also glad to hear that the exam centre at Wyboston Lakes provided a friendly atmosphere with clear instructions, helping to ease any nerves. The team at the centre run a tight ship and everything is geared towards making the experience as good as possible.
Jack Sodhi will be delighted to hear your kind words about his outstanding PMP Certification Training. Your recommendation means the world to us and if you ever need further training or assistance, please don't hesitate to reach out. We're here to help!
Kind regards
Glenn Hutchinson
Customer Experience Manager
Azure Data Engineering training course
Solid training covering a range of Azure Data Engineering topics
24 April 2024
Reply from Firebrand Training
Thank you for your feedback.
We look forward to welcoming you back soon.
Carys
Customer Experience Team.
Disgusting and failed to deliver exam
Booked a residential course for a member of my team to become a Data Protection Officer. The course was delivered but the computers crashed on the Friday so after £3700 my staff member was sent home having been unable to take the exam, 4 further attempts were made to take the exam and eventually firebrand advised that they simply "couldnt deliver the exam". Ive been in dispute with VISA for 4 months over a refund of some kind. The course was in November and today is the 23rd April the following year. Today I am going to the small claims court ofr financial recompense.
23 December 2023
Unprompted review
Reply from Firebrand Training
Good morning Gary,
I'm very sorry to learn about the difficulties you and your team member encountered during the residential Data Protection Course. It's completely understandable to feel frustrated by the computer crash, which unfortunately led to the inability to take the exam onsite, especially considering the investment of time and resources in the training. Dealing with disputes and delays in refunds can indeed be incredibly stressful, and I regret that you've had to endure this prolonged process.
I understand that the main challenges stemmed from attempting to take the exam remotely proctored with PECB and we have been in contact with them to investigate how and why the exam couldn't be taken. It is however, Firebrands name above the door so it's our responsibility to ensure the testing happens and I apologise that we couldn't achieve the resolution you were seeking. Rest assured, we remain committed to assisting your colleague in achieving certification. Please don't hesitate to reach out should circumstances change, as there's still a possibility to address this issue.
I'm aware that we've been in contact, but if there's anything further I can do to support you during this process or if you have any additional concerns, please don't hesitate to reach out. Your feedback is invaluable to us, and we're taking steps to mitigate the likelihood of similar issues in the future.
Kind regards
Glenn Hutchinson
Customer Experience Manager
Great experience overall.
Very good instructor. He was able to keep us engaged for 5 days, 11 hours/day.
12 April 2024
Reply from Firebrand Training
Thank you for your feedback.
Firebrand pride ourselves on our accelerated training method and we are glad to hear this worked for you.
Carys
Customer Experience Team
Reply from Firebrand Training
Thank you for your review.
We look forward to welcoming you back soon.
Carys
Customer Experience Team
Firebrand is by far the best training…
Firebrand is by far the best training provider I’ve ever used. I’ve already done 4 security courses with Firebrand and I’ve passed them all at a first attempt. Firebrand tutors are knowledgeable, approachable and provide a lot of practical examples when discussing each topics. The courses are very well organised and if you take a residential course, the accommodation and meals are also very good. Failure is not an option with Firebrand.
12 April 2024
Reply from Firebrand Training
Thank you for your feedback!
It's fantastic to hear that you've had such a positive experience with Firebrand. I'm glad to hear that the knowledgeable and approachable tutors, along with their practical examples, have contributed to your success. It's also great to know that the organization of the courses, as well as the accommodation and meals, met your expectations.
As you say FAILURE IS NOT AN OPTION!!! :)
Carys
Customer Experience Team
Probably not suited for a complete…
Probably not suited for a complete beginner in programming
11 April 2024
Reply from Firebrand Training
Good morning,
Thank you for your feedback and you are absolutely right that participants have the necessary background knowledge before enrolling in certain courses. If you could reach out to me at open@firebrandtraining.com with further details, I'd be pleased to take a look into this.
Kind regards
Glenn Hutchinson
Customer Experience Manager
Great venue
Great venue, great and helpful people/insturctor, with high knowledge to share to apprentice`s!
4 April 2024
Reply from Firebrand Training
Thank you for your review.
Firebrand is proud of our apprenticeship scheme which was reflected in our recent OFSTED report.
Carys
Customer Experience Team
Amazing experience very interactive and…
Amazing experience very interactive and informative
28 March 2024
Reply from Firebrand Training
Thank you for your review.
We are pleased to hear you had a positive experience with us.
Carys
Customer Experience Team
The instructor was very detailed
The instructor was very detailed. He also made learning interesting and knowledge easy to grasp.
28 March 2024
Reply from Firebrand Training
Thank you for your review.
We are pleased to hear you had a positive experience with us.
At Firebrand we only use the best Instructors in the business.
Carys
Customer Experience Team
The training covers most of the modules…
The training covers most of the modules for Prince2 but it will be good to give more time for the training instead of using 2 days to cover 10 chapters of the manual.
26 March 2024
Reply from Firebrand Training
Good morning,
Thank you for your feedback. We appreciate your insights regarding the pace of our Prince2 training course. It's important to note that our training isn't for the light-hearted, as we cover a comprehensive array of modules within a condensed timeframe, this is a big part of our USP.
While our aim is to cover the content within the allocated time but we understand that the intensity may not suit everyone's learning style, it's certainly a unique way to learn. Your suggestion to allow more time for training is duly noted, and we will certainly consider it as we continually refine our course structure.
Our priority is to ensure that participants receive thorough and effective training, preparing them for success in Prince2. We value your input and will explore ways to optimise the training schedule to provide a more enriching and manageable learning experience.
Thank you for choosing our Prince2 training, and we look forward to hopefully exceeding your expectations in the future.
Kind regards
Glenn Hutchinson
Customer Experience Manager
Training Centre
Training Centre - great accomodation, great food, great training provider with expert instructor
Took a 3 day course and passed the exam first time
4 April 2024
Reply from Firebrand Training
Thank you for your review.
We are glad you enjoyed the all inclusive training at Firebrand.
Carys
Customer Experience Team
Enriching Refresher Course for IT Professionals
I recently completed the online CISSP and ITIL 4 Foundation courses with Firebrand. The CISSP course, in particular, made a positive impression on me. It served as an excellent refresher, allowing me to revisit and reinforce the knowledge I've accumulated throughout my career in IT.
Firebrand proved to be a helpful partner, not just in the quality of their training but also in their willingness to provide support for any additional questions I had. This combination of thorough content and personal support made my learning experience valuable.
For those looking for an effective way to deepen and refresh existing IT knowledge, I highly recommend Firebrand.
26 March 2024
Reply from Firebrand Training
Good morning,
Thank you for your excellent review.
Firebrand pride ourselves on the quality of training we provide. We are pleased to hear that it was useful for you and your job.
We look forward to welcoming you back soon.
Carys
Customer Experience Team
Two days with firebrand
The course instructor was good everything went fine little fast but it went well
26 March 2024
Reply from Firebrand Training
Good afternoon,
Thank you for your feedback.
Carys
Customer Experience Manager
ITILv4 Foundations from Firebrand was…
ITILv4 Foundations from Firebrand was an awesome training. Our trainer was very knowledgeable, could make the course interesting and still teach us a lot. It was not difficult to pass the exam afterwards. I chose the onsite course in Sint-Michielsgestel. The location, hotel, food, training room etc. - all was brilliant.
26 March 2024
Unprompted review
Reply from Firebrand Training
Good morning,
Thank you for your feedback.
We are pleased to hear you had such a positive experience with us.
Carys
Customer Experience Manager
Very poor comms and organisation
Over the past 3 years I have had 2 apprentices go through L3 qualifications with Firebrand, and whilst both have passed, this was due to a significant amount of extra work by the learners or their line managers.
We chose firebrand for the in person provision, yet more than half of those sessions were pushed online or cancelled and rearranged at very short notice
On an 18 month program, 1 of the learners went through 3 mentors who all had a completely different way of doing things making life extremely difficult
Arranging professional exams was never straightforward and despite raising concerns with the mentors and account team, I have yet to see one improvement in the areas of weakness
As a final insult, the last learners certificate has been sent to a large multi-occupancy office block with no company name on the address despite very clearly asking for them to go directly to the learner
2 April 2024
Unprompted review
Reply from Firebrand Training
Good afternoon Rob
Thank you for taking the time to feedback on your Firebrand experience. The additionality in our learning programmes set us apart from other apprenticeship providers and by doing more and mastering the competencies beyond the mandatory requirements of the qualification, almost all Firebrand learners who take the independent assessment achieve.
Sometimes circumstances are beyond our control and we have to switch training or reschedule, we try to do this with the least impact on the learner and their employers, whilst also taking into account the milestones they need to hit in order to achieve their apprenticeship in a timely manner. If this has caused unnecessary disruption then we do apologise for this, we rarely cancel learning but by switching to online delivery it means that learners can still gain the necessary learning and are not adversely disadvantaged. We recognise that your preference is the residential classes at our training centre and we can explore how we better meet your needs in the future.
We have very low attrition in our staffing so we apologise that you have experienced multiple changes in your allocated mentor. Our standardisation ensures that all our mentors interpret the performance criteria of the qualification consistently, however, that said each and every learner is different and we do try to personalise the learning experience for each so that they tailor the programme to suit the learner and their needs. The improvements you have raised previously can be sent to me directly to look into at Quality@FirebrandTraining.com and I would very much like to arrange a call at your earliest convenience to discuss the other points raised. We are deeply committed to improving the apprenticeship experience for all of our stakeholders.
Lastly, we can investigate why the awarding organisation have sent the certificate to an address other than that we have requested if you can contact me on the email address noted above and help with the details of the learner.
Again, we appreciate your feedback and we use this to help drive improvements across our apprenticeship offer.
With kind regards,
Shaun
Director of Apprenticeship Quality
I passed my test in the first try, so that's 5/5 for me.
The course I took was very intense but also extremely valuable. The instructor, Richard was one of the best and most engaging instructors I've ever encountered. I passed my test in the first try, so that's 5/5 for me.
21 March 2024
Reply from Firebrand Training
Good morning,
Thank you for your feedback.
Congratulations on passing your exam.
Firebrand are proud of their instructors and we are pleased to hear you felt the same.
We look forward to welcoming you again soon.
Carys
Customer Experience Team
I had the privilege of being taught by Richard Heysmond
Exceptional Learning Experience with Richard Heysmond at Firebrand
I had the privilege of being taught by **Richard Heysmond** at **Firebrand**, and I can confidently say that it was an **exceptional learning experience**. The delivery of the lessons was not only **helpful** but also **engaging**. Richard's teaching style was clear, concise, and tailored to our needs.
What truly stood out was Richard's commitment to his students. He went **above and beyond**, making himself available for any questions even after class hours. His dedication and passion for teaching were evident, and it made a significant impact on my learning journey.
In summary, if you're looking for an instructor who combines expertise with genuine care for student success, look no further than Richard Heysmond at Firebrand. I highly recommend his classes! 👏🔥
24 April 2023
Unprompted review
Reply from Firebrand Training
Good morning,
Thank you for your amazing feedback.
Richard is in an incredible instructor and Firebrand are extremely proud of all of our staff.
We look forward to welcoming you back soon.
Carys
Customer Experience Team
Doing my training course on site with…
Doing my training course on site with firebrand was the perfect environment for me. I was in a way cut off from the distractions of the outside world so I could just solely focus on the course, the facilities had everything I need to learn and the staff were extremely helpful
21 March 2024
Reply from Firebrand Training
Good morning,
Thank you for your feedback.
Firebrand are proud of their instructors, facilities and unique training method.
Carys
Customer Experience Team
PRINCE2 training at BPP
Attending the PRINCE2 training at BPP University through Firebrand Training was an invaluable experience! The combination of BPP's reputable education platform and Firebrand's expert delivery made for two intensive days filled with practical knowledge and insights. Highly recommend this dynamic partnership for anyone seeking to enhance their project management skills efficiently.
26 March 2024
Reply from Firebrand Training
Good morning,
Thank you for your feedback.
Firebrand are very proud to be part of the BPP Family and are proud to be able to offer training at BPP sites.
We are pleased to hear you had such a positive experience on this course and found it useful.
Carys
Customer Experience Team
Thanks
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