Firebrand Training Reviews 2,487

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional service and the high quality of the training provided, often noting the engaging teaching styles and the clear explanations of complex topics. The user experience is frequently described as positive, with consumers appreciating the well-structured courses and supportive environment. However, some customers were dissatisfied with the product, specifically mentioning a lack of hands-on quizzes or paperwork in some courses, and a preference for more variety in certain parts of the curriculum. A few also noted that the digital-only material could be limiting for studying.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, knowledge, and dedication.... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently praise the engaging and... See more

Service

Consumers find service to be positive, highlighting effective teaching, clear material, and outstanding... See more

Product

Customers had ambiguous experiences with the product. Many found the total-immersion approach and course... See more

Quality

Reviewers highlight positive aspects of quality. Customers praise the superb course instructors, mentorship,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TOGAF® Enterprise Architecture Combined 10th Edition with Dr. Fayed. A challenging course, but made much more enjoyable by Dr Fayed who is extremely knowledgeable on the topic. Exam tips and tech... See more

Company replied

Rated 5 out of 5 stars

I attended Togaf enterprise architecture combined 10th edition Dr.fayed was very encouraging and he explained in very clear and smooth way and he is really straight to the point also I loved how his... See more

Company replied

Rated 5 out of 5 stars

Great training! Dr.Fayed took us in 3 days through the theory of the TOGAF 10 enterprise architecture framework, which is a major performance in itself, but also trained us to work with the framework... See more

Rated 5 out of 5 stars

Training with Firebrand was an amazing experience. They provided prompt assistance from start to finish allowing for me to pass my Level 4 apprenticeship. But what truly set them apart was my learning... See more

Company replied


Company details

  1. Educational Institution
  2. Business School
  3. Career and Education Provider
  4. Computer Support and Service Company
  5. Educational Testing Service
  6. Technical School

Written by the company

We specialise in accelerated courses that help you become competent, confident, and certified fast. Accelerated courses in Cybersecurity, AI, Data, Project Management, GRC, Cloud & more from the top vendors in the world, including Microsoft, ISC2, AWS, Cisco, CompTIA, TOGAF, ISO & ISACA. Train onsite, online, or in the centre of major UK cities. Find out more at https://firebrand.training/uk


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 60% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Its very beneficial for my career

Its gives all the important points where we should concentrate.

26 March 2024
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Reply from Firebrand Training

Good morning,

Thank you for your feedback.

We are glad to hear your training was beneficial to your career.

Firebrand look forward to welcoming you on another course in the future.

Carys
Customer Experience team.

Rated 5 out of 5 stars

P3O Learning Experience

The Tutor was great and getting everyone invloved on the lesson and exercise was really appreciatable.

22 March 2024
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Reply from Firebrand Training

Good morning,

Thank you for your feedback.

We are pleased to hear you had such a positive experience whilst on your training course.

Firebrand hope to welcome you back soon.

Carys
Customer experience team.

Rated 5 out of 5 stars

AZ104 and 305 training

The teacher, content and venue experience were excellent, and as a bonus most students in class were quite engaged aswell.

21 March 2024
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Reply from Firebrand Training

Good Morning,

Thank you for your feedback.

Firebrand are proud of there instructors and training facilities.

Carys
Customer Experience Team

Rated 5 out of 5 stars

5 stars

I took a BCS exam at Firebrand’s training facility at Wyboston Lakes yesterday and the staff and facilities were fantastic.

20 March 2024
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Reply from Firebrand Training

Good morning,

Thank you for your feedback.

We are pleased to hear you had an fantastic experience whilst at Firebrand.

We look forward to welcoming you to Firebrand again soon.

Carys
Customer Experience Team

Rated 4 out of 5 stars

CRISC Training Course

The course itself was very well put together and Richard our instructor was very engaging. The course was very thorough and covered off everything in the CRISC book. The only thing I would suggest to improve the course is that the students get more notice that they need to register for the exam prior to attending, as I missed the chance to do my exam on the Friday as a result.

15 March 2024
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Reply from Firebrand Training

Good evening Tom,

Thank you for your feedback! We're delighted to hear that you found the course well put together and that Richard was an engaging instructor. We strive to provide comprehensive coverage of the CRISC material to ensure our students are well-prepared for the exam.

I am sorry that there were some issues surrounding the exam registration process. We understand the importance of ensuring all students have ample opportunity to schedule their exams and as part of our orientation session we should have dedicated time to specifically discuss and assist with exam scheduling. If this didn't happen, I'd love to look into this further for you so if you can email me at open@firebrandtraining.com with further detail that would be great.

Kind regards
Glenn Hutchinson
Customer Experience Manager

Rated 4 out of 5 stars

Great

Fijne trainers

7 March 2024
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Reply from Firebrand Training

Thank you for your feedback.

Carys
Customer Experience Team

Rated 5 out of 5 stars

Good

Gooooooooood

6 March 2024
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Reply from Firebrand Training

Thank you for your feedback.

Carys
Customer Experience Team

Rated 5 out of 5 stars

Great course

RiMi was a fantastic trainer, full of knowledge and made the dry content bearable!

12 March 2024
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Reply from Firebrand Training

Thank you for your feedback.

We agree, Rimi is a fantastic trainer.

Carys
Customer Experience Team

Rated 4 out of 5 stars

I passed the exam!

I passed the exam!
What it all boils down to is that I passed. The pass rate for my Certification was 50% of those who took it at the same time as me, with 50% of the course choosing (for a number of reasons) to take the test later.
The facilities and staff at Firebrand Wyboston Lakes, were top-notch. Couldn't fault the accommodation, food and environment.
My onboarding was smooth and the pricing provided was matched that from other providers, making it easier to obtain approval for the spend. Firebrand are (AFAIK) the only providers to offer the test at the end of the course and, having done this, I'd recommend this approach.
The training space and facilities were warm, tidy and well-provisioned, with the exception of the toilets that could do with a refurbishment. Coffee, soft drinks and sweets/fruit were always available. A little variety on the snacks , however, would be appreciated.
Our course was VERY intensive. We spent 10 hours a day in the classroom for, basically 5 days. Plus revision and test questions overnight, made it an incredibly tiring course. The "chalk and talk" approach may make this challenging for some to stay engaged with, but copious note-taking helped me stay focused.
Our trainer was incredibly knowledgeable, perhaps biased too much to one domain, leaving some domains poorly covered which may present gaps for those very new to this area. But the information provided helped me prepare for the exam much faster than if I'd been doing it alone.
To improve, I'd like to see consideration given to varying the style of delivery, greater sensitivity to everyone's needs, improved toilet facilities and a more even coverage of the 8 domains.

2 March 2024
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Reply from Firebrand Training

Good evening Andrew,

Congratulations on successfully passing your exam! We're delighted to hear about your achievement and grateful for your detailed feedback. We're so happy that you found our facilities and staff at Firebrand Wyboston Lakes to be top-notch, we're very proud of both and we're committed to maintaining high standards in all aspects of our services.

Your comments regarding the intensive nature of the course, as well as the need for varied delivery styles, improved toilet facilities, and a more balanced coverage of domains is welcomed, valuable feedback. We take your suggestions seriously and will work diligently to address them to enhance the overall learning experience for our students.

Thank you for choosing Firebrand Wyboston Lakes for your certification journey, and please don't hesitate to reach out if you have any further feedback or if there's anything else we can assist you with. We appreciate your input and look forward to serving you again in the future.

Kind regards
Glenn Hutchinson
Customer Experience Manager

Rated 5 out of 5 stars

5 Stars

A very good experience with Firebrand Training. The Willows hotel and it's staff were very hospitable. The learning facilities within the Firebrand building are state of the art. My mentor Chris seemed like he had infinite knowledge. Would definitely return to study something else.

7 March 2024
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Reply from Firebrand Training

Good evening Hashim,

Thanks for your feedback. We're glad you had a great experience with us at Firebrand Training! The team over at The Willows hotel sure know how to make you feel at home, and our learning setup is as good as it gets and one we're very proud of!

It's fantastic to hear that the walking encyclopedia that is Chris, left such a positive impression with his seemingly infinite knowledge. He is certainly a great instructor and nothing he doesn't know on this subject

We look forward to welcoming you again soon

Kind regards
Glenn Hutchinson
Customer Experience Manager

Rated 5 out of 5 stars

Firebrand the Netherlands is awesome!

The Firebrand staff is extremely competent in finding great trainers and preparing everything into detail. Great concept, great location and wonderful staff!

8 March 2024
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Reply from Firebrand Training

Good afternoon,

Thank you for your wonderful feedback.

Firebrand are proud of our product, world class instructors and fantastic locations.

Carys
Customer Experience Team

Rated 5 out of 5 stars

Firebrand Training

Trusted business partner delivery quality training, Firebrand facilities are also excellent and provide ideal learning environment.

4 March 2024
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Reply from Firebrand Training

Good afternoon,

Thank you for your positive feedback.

Firebrand are proud of their world class training and facilities.

Carys
Customer Experience Team

Rated 5 out of 5 stars

Informative

The training content was very informative with practical examples

20 February 2024
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Reply from Firebrand Training

Good afternoon,

Thank you for your feedback.

Firebrand look forward to welcoming you on a course again soon.

Carys
Customer Experience Team

Rated 5 out of 5 stars

Very helpful full-immersion course to…

Very helpful full-immersion course to get yourself prepared for the PMI-PMP certification exam, which you can take directly on the premises. We had five long days and nights of hard working, with no (or minimum) distractions from the outside world, with the coach that excellently managed to cover the entire material and train us for the specifics of the exam. Many thanks to Firebrand and our coach Shri (Shriram Kumar) for this experience and the obtained certification.

12 February 2024
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Reply from Firebrand Training

Good afternoon,

Thank you for your fantastic feedback.

Firebrand prides themselves on our unique training method and world class instructors.

Carys
Customer Experience Team

Rated 5 out of 5 stars

Good to have no distractions

Good to have no distractions. Having a small class size for the PMP training was helpful.

16 February 2024
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Reply from Firebrand Training

Good afternoon,

Thank you for your feedback.

We look forward to welcoming you again soon.

Carys
Customer Experience Team

Rated 4 out of 5 stars

Very detailed but intense course

Course was very good and detailed but it was very intense and some areas seemed a tad rushed

10 February 2024
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Reply from Firebrand Training

Good afternoon,

Thank you for your feedback. Firebrand pride themselves on our unique accelerated training method. We hope to see you on another course soon.

Carys
Customer Experience Team

Rated 5 out of 5 stars

3rd exam with FB

3rd exam with FB, excellent all round from instructors and support to the hotel and food.

9 February 2024
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Reply from Firebrand Training

Good morning

We're delighted to hear you had an excellent experience with Firebrand Training! Thank you for your positive feedback on our instructors, support team, and accommodations. We appreciate your trust and look forward to continuing to serve you in the future.....hopefully attempting a 4th exam!

Kind Regards
Glenn Hutchinson
Customer Experience Manager

Rated 3 out of 5 stars

Wonderful as ever

The facilities, as always, were excellent, the knowledge of the trainer was wonderful, but he couldn't stay on track and I think that was a major part of why I failed the exam, scoring the highest in our class

2 February 2024
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Reply from Firebrand Training

Good morning Lewis,

We're thrilled you enjoyed our facilities and valued our trainer's expertise. We apologize for any distraction caused by the trainer deviating from the track. Your feedback is crucial, and we're committed to improving. Please contact us directly at open@firebrandtraining.com with further details and we'd be happy to address your concerns.

Kind regards
Glenn Hutchinson
Customer Experience Manager

Rated 5 out of 5 stars

Easy-to-get

The training facilities were remarkable and the quality was first-class.

31 January 2024
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Reply from Firebrand Training

Good morning Tanvir,

We're delighted you found our facilities remarkable and our quality first-class! Your feedback means a lot, and we're committed to maintaining this standard. Thank you for choosing us and we look forward to seeing you again soon.

Kind regards
Glenn Hutchinson
Customer Experience Manager

Rated 5 out of 5 stars

Excellent and compassionate tutors

Excellent and compassionate tutors that are ready to come to your level to explain the material content with pragmatic labs and scenarios to back it up…

2 February 2024
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Reply from Firebrand Training

Good morning,

We're delighted to hear about your positive experience at Firebrand Training! The whole team is dedicated to providing excellent instruction while fostering an environment where learners feel supported and understood. It's our priority to ensure that the material is comprehensible and applicable through hands-on labs and real-world scenarios so we are happy we achieved that.

Thank you for recognizing the efforts to make your journey an engaging one. We look forward to continuing to support you with your educational endeavours in the near future.

Kind Regards
Glenn Hutchinson
Customer Experience Manager

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