Firebrand Training Reviews 2,495

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, engaging teaching styles, and supportive approach, which made complex topics understandable and enjoyable. Many people highlight the high quality of the courses and materials, noting that the structured and intensive learning environment, often with practical exercises and real-world examples, significantly contributed to their success in certification exams. The overall service, including the residential experiences and the support provided, is frequently described as excellent, with many appreciating the personalized guidance and the positive impact on their career development. However, some people mentioned initial struggles with finding a mentor or minor hiccups at the start of their experience. A few others felt the training was very intense, and one reviewer noted concerns about the effectiveness of some training methods.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, knowledge, and dedication.... See more

User experience

Reviewers highlight positive aspects of user experience, with many praising the engaging and well-structured... See more

Service

Consumers find service to be positive, with many reviewers describing it as an excellent professional... See more

Product

Reviewers express satisfaction with the product, highlighting its effectiveness in helping them pass... See more

Quality

People report positive experiences with quality, highlighting the excellent training, superb instructors, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TOGAF® Enterprise Architecture Combined 10th Edition with Dr. Fayed. A challenging course, but made much more enjoyable by Dr Fayed who is extremely knowledgeable on the topic. Exam tips and tech... See more

Company replied

Rated 5 out of 5 stars

I attended Togaf enterprise architecture combined 10th edition Dr.fayed was very encouraging and he explained in very clear and smooth way and he is really straight to the point also I loved how his... See more

Company replied

Rated 5 out of 5 stars

Great training! Dr.Fayed took us in 3 days through the theory of the TOGAF 10 enterprise architecture framework, which is a major performance in itself, but also trained us to work with the framework... See more

Rated 5 out of 5 stars

Great experience! 3 days of intense learning was made easier, fun and focused, great job by the trainer, Dr. Fayed Ahmed! And amazing facility by Firebrand


Company details

  1. Educational Institution
  2. Business School
  3. Career and Education Provider
  4. Computer Support and Service Company
  5. Educational Testing Service
  6. Technical School

Written by the company

We specialise in accelerated courses that help you become competent, confident, and certified fast. Accelerated courses in Cybersecurity, AI, Data, Project Management, GRC, Cloud & more from the top vendors in the world, including Microsoft, ISC2, AWS, Cisco, CompTIA, TOGAF, ISO & ISACA. Train onsite, online, or in the centre of major UK cities. Find out more at https://firebrand.training/uk

Firebrand OIL

Written by the company

Introducing Online Instructor-Led courses
At Firebrand, we are committed to helping you achieve your certification as fast as possible, and we’re determined to keep this promise throughout these difficult times. We have launched an Online Instructor-Led option to all of our courses - meaning you can now achieve your certification as if you were in a classroom. Get certified in record time, from the comfort of your home - Firebrand style. About Online courses: https://firebrand.training/uk/online-instructor-led-training
COVID-19 Updates and Actions
We understand that the current Coronavirus pandemic has led to unprecedented challenges to everyone. All our courses are running as normal, through our Online Instructor-Led platform. For updates and announcements about anything related to COVID-19, please follow the link below or contact us. COVID-19 Updates: https://firebrand.to/34ygTc4

Certification Guarantee

Pass first time or train again free

In the unlikely event that you don't pass your exam first time, the Firebrand Certification Guarantee means you can train again for free if you don't pass. You can sit the same course as many times as required for 12 months, paying only for exam fees, accommodation and incidental costs.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.4

All reviews

(2,495)

48 reviews in the last 12 months

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Rated 5 out of 5 stars
Firebrand Training logo

Reply from Firebrand Training

Thank you for your feedback.

We look forward to welcoming you back to Firebrand again soon.

Carys
Customer Experience Team

Rated 5 out of 5 stars

Would have been so hard to pass my exam…

Would have been so hard to pass my exam without Firebrand. They brought my months of learning together and gave me the confidence I needed to walk in there and smash it.

24 May 2024
Firebrand Training logo

Reply from Firebrand Training

Thank you for your feedback.

It is wonderful to hear you had such a positive experience with us and passed your exam.

Carys
Customer Experience Team

Rated 5 out of 5 stars

Great experience

Great trainer, content, classmates, and location.

7 June 2024
Firebrand Training logo

Reply from Firebrand Training

Thank you for your feedback.

We are so pleased to hear you had such a positive experience whilst at Firebrand.


Carys
Customer Experience Team

Rated 5 out of 5 stars

Firebrand Training - De Ruwenberg (MS102)

Great accommodation and study facilities. The Firebrand team at De Ruwenberg were polite and helpful (as were all the hotel staff). The instructor was also excellent and obviously knew his subject (as well as many others).

6 June 2024
Rated 5 out of 5 stars

Excellent instructor for CCSP training!

Excellent instructor for CCSP training!
I think the best I ever had.

30 April 2024
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Reply from Firebrand Training

Thank you for your feedback.

Firebrand are proud of their instructors and we are glad to hear you feel the same.

Carys
Customer experience team

Rated 5 out of 5 stars

Really good experience.

My instructor/tutor was really good, they have got a nice facility as well. The staff was hery helpful.

29 May 2024
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Reply from Firebrand Training

Thank you for your review.

We are glad to hear you enjoyed your course and we look forward to welcoming you back again soon.

Carys
Customer Experience Team

Rated 4 out of 5 stars

bcs certificate

The classes were very good and definitely made a positive difference.

30 May 2024
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Reply from Firebrand Training

Thank you for your review.

Carys
Customer Experience Team

Rated 5 out of 5 stars

Excellent training materials and…

Excellent training materials and trainer. Was the best Certified Data Protection Officer Training I could find and was not disappointed. Highly recommend their courses and their trainers.

31 May 2024
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Reply from Firebrand Training

Thank you for your review.

We are glad to hear you had a successful time on your course. Firebrand pride themselves on their use of top quality instructors and we are glad you agree.

Carys
Customer Experience Team

Rated 5 out of 5 stars

Intensive but engaging and effective learning

A big slot of learning compressed into 3 days sounded daunting. But with extensive materials delivered in advance, on line copies and importantly a great tutor with energy and pace; we were engaged and learning despite the long days.

31 May 2024
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Reply from Firebrand Training

Thank you for your review.

We are glad you enjoyed your accelerated training course with Firebrand.

Carys
Customer Experience Team

Rated 5 out of 5 stars

Everything you need

Great content and very good teacher

30 May 2024
Firebrand Training logo

Reply from Firebrand Training

Thank you for your positive feedback.

We look forward to welcoming you back to Firebrand soon.

Carys
Customer Experience Team

Rated 5 out of 5 stars

Well thought out training session

Well thought out session. Instructors were knowledegable and the surroundings supported an intensive week. I achieved my objectives so I would have no hesitation recommending Firebrand for training requirements.

27 May 2024
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Reply from Firebrand Training

Thank you for your feedback! I'm pleased to hear that you found the session well thought out and that the knowledgeable instructors and supportive surroundings contributed to a productive week. It's great to know that you achieved your objectives. Your recommendation of Firebrand for training requirements is much appreciated.

Carys
Customer Experience Team

Rated 5 out of 5 stars

Great experience

Firebrand provides very thorough training and an atmosphere that's easy to concentrate. I would definitely recommed them.

24 May 2024
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Reply from Firebrand Training

Thank you for your review.

We are glad you enjoyed your course and the accelerated training method.

We look forward to welcoming you back soon.

Carys
Customer Experience Team

Rated 5 out of 5 stars

Good training environment with a skillful trainer

I had a training in a luxury hotel in a peaceful environment. The trainer is very skillful and knows how to keep the trainees involved.

17 May 2024
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Reply from Firebrand Training

Thank you for your review.

We are glad you enjoyed the training and accommodation on one of our residential courses.

Carys
Customer Experience Team

Rated 1 out of 5 stars

Review of the Lean Six Sigma Green Belt Course at Firebrand Training, Netherlands

I attended the 5-day Lean Six Sigma Green Belt course at Firebrand Training in the Netherlands twice, taking advantage of the school's offer to retake the course in case of exam failure. Regrettably, neither session met my expectations.

The course material was presented ineffectively and lacked coherence. Both instructors, including Peter Cox who led the course on my second attendance, seemed unprepared. Peter appeared to have experience with Lean Six Sigma methodologies, but his teaching skills were subpar. Interaction with students was minimal, and he failed to address or adequately answer about 80% of the questions posed.

Time management during the course was also poor; the first three days were spent on overly detailed explanations with unnecessary examples, while the last two days rushed through slides in an inappropriate hurry, leaving no time for questions on the most substantial topics.

It is particularly disappointing that despite clear negative feedback from students about the November session last year, no improvements were made before the May session this year. Alarmingly, none of the twelve participants passed the exam after last year's training, despite the school advertising a 75% pass rate after the first 5-day course.

I am profoundly disappointed with my experience at Firebrand Training. I hope my feedback will be considered for future improvements to the course, ensuring better outcomes for future participants.

13 May 2024
Unprompted review
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Reply from Firebrand Training

We are sorry to hear you had a bad experience with Firebrand Training. I have passed on the feedback, which we will consider to improve our Lean Six Sigma Green Belt training!

Rated 3 out of 5 stars

A mixed bag

The instructors for the residential courses are superb. Their knowledge of their subjects is genuinely extraordinary and their use of humour makes the modules easier to digest and makes the long days on the courses easier to cope with. They make sure they understand our individual job roles and try to pitch the course content, where possible, so it is relevant to our jobs.
The reason I couldn't award more than 3 stars, though, is that in the months between the courses there are simply dozens of hours of videos from a 3rd-party website to watch in an entirely passive process, which is in no way helpful to embedding information in your memory, especially on new concepts which are often abstract and packed with new vocabulary and a sea of acronyms. My workplace has been great in giving me lots of projects to do to increase my skills and awareness of the company's operations as a whole, and my managers make me feel empowered to tackle tasks which affect the whole company.
In summary, the residential training is truly great and the instructors are brilliant; the pre-course learning resources in between are not though, and are truly a joyless and unrewarding slog, but if you get a good company to work for in your apprenticeship, you should be fine.

15 May 2024
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Reply from Firebrand Training

Thank you for your feedback.

If you would like to discuss your feedback further please email learnerservices@firebrandtraining.co.uk

Carys
Customer Experience Team

Rated 5 out of 5 stars

Excellent Training Provider

Firebrand have a lot of rich resources both in their tutors and also in their course resources. Very good structure to learning.

3 May 2024
Firebrand Training logo

Reply from Firebrand Training

Thank you for your feedback.

Firebrand pride ourselves on our world class training courses.

We look forward to welcoming you on another course soon.

Carys
Customer Experience Team

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