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FINEX Reviews 838

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 359 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, finding the application easy to use and navigate. Many appreciate the excellent service provided, noting the low spreads and the comprehensive features of the app, which is also compatible with MetaTrader 5. However, some customers also noted inconsistencies with payment processing times, particularly regarding withdrawals, which can sometimes take longer than expected. A few people also experienced slow response times from customer support and occasional issues with the app freezing or displaying delayed graphics.

What people talk about most

User experience

Consumers find the user experience to be positive, highlighting the application's ease of use and intuitive... See more

Payment

People report ambiguous experiences with payment. While many customers praise fast deposit and withdrawal... See more

Response time

Clients share ambiguous opinions on response times. Some customers praise quick responses from administrators... See more

Service

Reviewers mention positive feedback about service. Customers praise the excellent service, communication, and... See more

Application

Customers had positive experiences with the app. Many reviewers found the application easy to use, light, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This broker has relatively low spread, familiar in app trading and also support metatrader 5, very good and recommended for both beginner/learner and advanced trader. Overall good I have no complaint,... See more

Company replied

Rated 5 out of 5 stars

I'am a new real account user. My first deposit via BRILink was rejected, but the refund was processed clearly and the funds were returned safety. My next deposit was fast, and I've already tested the... See more

Company replied

Rated 5 out of 5 stars

1. The aplication is so lite, complete with the chart indikator, deposit and withdraw very fast, variety contents od pairs complete. 2. Administrators respon quickly exactly right to the main topic.... See more

Rated 5 out of 5 stars

I have been searching indonesia broker and finally i choose FINEX. I satisfied for the apps, especially for the economic calendar and the spread is small for me. There is a few small issues like sl... See more

Company replied


Company details

  1. Finance Broker

About FINEX

Written by the company

Finex (PT Finex Bisnis Solusi Futures)

Didirikan pada tahun 2012, Finex dikenal sebagai broker yang andal dan tepercaya. Perusahaan ini fokus pada pelayanan pelanggan, edukasi, dan tanggung jawab sosial. Sebagai broker berlisensi dan teregulasi, Finex beroperasi secara legal dan menyediakan layanan broker kelas dunia yang transparan.

Apa yang membuat Finex istimewa?

  1. Pengalaman trading untuk trader dari semua level. Kondisi kompetitif meliputi deposit minimum hanya $10, spread mengambang mulai dari 0,5 pip, dan komisi tetap $1 per lot.
  2. Transaksi cepat dan biaya efektif, tanpa biaya tersembunyi.
  3. Instrumen trading: trader dapat memilih dari 78 aset populer dunia, termasuk forex, logam, energi, indeks, dan saham.
  4. Aplikasi Finex Trading yang kaya fitur memungkinkan trader mengakses pasar setiap saat dan di mana saja, memberikan pengalaman trading mobile yang mulus.
  5. Dukungan dan edukasi 24/7. Layanan pelanggan tersedia sepanjang waktu melalui LiveChat, WhatsApp, dan email. Finex juga mendukung trader dengan webinar, tutorial, dan konten edukasi lainnya.

Finex menawarkan pengalaman trading yang aman, efisien, dan teregulasi dengan baik bagi trader Indonesia. Dengan biaya rendah, proses cepat, dukungan edukasi yang kuat, serta rating pelanggan yang konsisten tinggi, Finex adalah pilihan tepat bagi trader pemula maupun berpengalaman yang mencari broker lokal tepercaya.

Buka Akun

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

838 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

must know finex

very good experien best to finex

28 January 2026
FINEX logo

Reply from FINEX

Thank you for your review. We’re happy to hear that you had a very good experience with Finex. Your support means a lot to us and motivates us to keep providing reliable and professional trading services.

Rated 3 out of 5 stars

We waiting for long time to withdraw…

We waiting for long time to withdraw and deposit, usually we lose time for 15 minutes, it's better if you can fix this problem faster, and one more problem is not crypto trade like btc and etc.

28 January 2026
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Reply from FINEX

Thank you for your feedback. We sincerely apologize for the long waiting time for deposits and withdrawals and understand how this can affect your trading momentum. Your input regarding faster processing and the addition of crypto trading is greatly appreciated and will be shared with the relevant team for evaluation and improvement.

Rated 5 out of 5 stars

Good

Good job yee

28 January 2026
FINEX logo

Reply from FINEX

Thank you for your feedback. We appreciate your support and are glad to hear your positive impression. We will continue to improve our services and maintain a professional standard.

Rated 2 out of 5 stars

late respon

late respon , late wd

28 January 2026
FINEX logo

Reply from FINEX

Thank you for your feedback. We sincerely apologize for the slow response and the delay in the withdrawal process. Your input is very important to us and will be used to improve our service. If the issue persists, please contact our team via live chat so we can assist you further.

Rated 5 out of 5 stars

I choose FINEX

I have been searching indonesia broker and finally i choose FINEX. I satisfied for the apps, especially for the economic calendar and the spread is small for me.

There is a few small issues like slippage and took a few hours for withdrawal, but overall it was okay.

27 January 2026
FINEX logo

Reply from FINEX

Thank you for your review. We’re glad to hear that you chose FINEX and are satisfied with the application, especially the economic calendar and spreads. We also appreciate your feedback regarding slippage and withdrawal processing time. Your input is valuable and will be used as an evaluation to further improve our services.

Rated 5 out of 5 stars

Good choice for trading constmer…

Good choice for trading constmer service fast response replay what we asking and very clear

27 January 2026
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Reply from FINEX

Thank you for your review. We’re glad to hear that you find FINEX a good choice for trading and that our customer service responds quickly and provides clear explanations. Your feedback motivates us to continue delivering professional and reliable service.

Rated 5 out of 5 stars

Deposits and withdrawals are easy.

Deposits and withdrawals are easy.
The trading is easy to maintain

27 January 2026
FINEX logo

Reply from FINEX

Thank you for your review. We’re glad to hear that you find deposits and withdrawals easy and that trading is simple to manage. Your feedback motivates us to keep providing a smooth and professional trading experience.

Rated 5 out of 5 stars

Good

Good
Tapi wd nyaa terlalu lamaa

27 January 2026
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Reply from FINEX

Terima kasih atas ulasannya. Kami senang mendengar Anda menilai Finex dengan baik. Kami mohon maaf atas ketidaknyamanan terkait proses withdrawal yang dirasakan terlalu lama. Masukan Anda sangat kami hargai dan akan menjadi bahan evaluasi untuk peningkatan layanan.

Rated 5 out of 5 stars

I give two Thumbs up

26 January 2026
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Reply from FINEX

Thank you for your review. We’re glad to hear your positive feedback and really appreciate the support. Your encouragement motivates us to continue providing professional and reliable trading services.

Rated 5 out of 5 stars
FINEX logo

Reply from FINEX

Terima kasih atas ulasannya. Kami senang mengetahui Anda memberikan penilaian positif. Semoga Finex terus memberikan layanan yang nyaman dan profesional. Jika membutuhkan bantuan, silakan hubungi kami melalui live chat.

Rated 4 out of 5 stars

Woow

Woow bnget ....

23 January 2026
FINEX logo

Reply from FINEX

Terima kasih atas ulasannya. Kami senang mengetahui Anda memberikan penilaian positif. Semoga Finex terus memberikan layanan yang nyaman dan profesional. Jika membutuhkan bantuan, silakan hubungi kami melalui live chat.

Rated 5 out of 5 stars

Good seller

Good seller

27 December 2025
FINEX logo

Reply from FINEX

Thank you for your review. We appreciate your positive feedback and are glad to hear your satisfaction. Your support encourages us to continue providing professional and reliable service

Rated 2 out of 5 stars

Customer service by the name of Hani…

Customer service by the name of Hani provided very poor service, arrogant, haughty and proud, unable to provide a good explanation because of her arrogance. Tidak memahami apa gunanya dia dipekerjakan sebagai CS.

23 January 2026
FINEX logo

Reply from FINEX

Thank you for your feedback. We sincerely apologize for the unpleasant experience you had with our customer service. This matter is taken very seriously, and your input will be forwarded to the relevant team for evaluation and improvement. If you need further assistance, please contact us again via live chat so we can help address your concerns properly.

Rated 5 out of 5 stars

Best broker

23 January 2026
FINEX logo

Reply from FINEX

Thank you for your review. We’re glad to hear that you consider Finex the best broker. Your support motivates us to keep delivering professional and reliable trading services.

Rated 5 out of 5 stars

Please speed up the withdrawal…

Please speed up the withdrawal transaction.

15 January 2026
FINEX logo

Reply from FINEX

Thank you for your feedback. We apologize for the inconvenience regarding the withdrawal processing time. Your request is well noted and will be taken into consideration as part of our ongoing service improvements.

Rated 5 out of 5 stars

great chart

great chart, need fast WD and DP

22 January 2026
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Reply from FINEX

Thank you for your review. We’re glad you like the chart features. Your feedback regarding faster withdrawal and deposit is highly appreciated and will be used as an evaluation to further improve our services.

Rated 5 out of 5 stars

Affordable with account cent

Affordable with account cent. Withdrawal fast. CS respond me fast when I have a problem. So far I enjoy trading with finex. When a bit slow just click refresh button the candle will on again.

22 January 2026
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Reply from FINEX

Thank you for your review. We’re pleased to hear that you find our cent account affordable, withdrawals fast, and our customer support responsive. Your experience and tips are greatly appreciated. We’re glad you’re enjoying trading with Finex and will continue to improve our services for a better trading experience.

Rated 5 out of 5 stars

Good and Fast respon

Good and Fast respon

22 January 2026
FINEX logo

Reply from FINEX

Thank you for your review. We’re glad to hear that you’re satisfied with our good and fast response. Your feedback motivates us to continue providing professional and reliable service.

Rated 5 out of 5 stars

Good job trimakasih

Good job trimakasih

22 January 2026
FINEX logo

Reply from FINEX

Terima kasih atas ulasannya. Kami senang mengetahui Anda memberikan penilaian positif. Semoga Finex terus memberikan layanan yang nyaman dan profesional. Jika membutuhkan bantuan, silakan hubungi kami melalui live chat.

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