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FINEX Reviews 

842
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 364 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its ease of use and suitability for both beginners and experienced traders. The application is frequently described as light, complete with useful tools like economic calendars and AI analysis, and offers a clear, user-friendly interface. Many users appreciate the low spreads and commissions, along with the secure and generally fast deposit and withdrawal processes. However, some customers also noted occasional issues with payment processing, specifically experiencing delays in withdrawals that could take several hours or even longer than deposits. Additionally, a few people mentioned slow response times from administrators or helpdesks, and some reported the app occasionally freezing or lagging, affecting candlestick movements.

What people talk about most

User experience

People report positive experiences with user experience, highlighting the application's ease of use and... See more

Payment

Users describe ambiguous interactions with payment, with many reviewers praising the fast and easy deposit... See more

Response time

Reviewers mention ambiguous feedback about response times, with some customers praising quick responses from... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent and very good,... See more

Application

Customers had positive experiences with the app, praising its ease of use, comprehensive features like chart... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This broker has relatively low spread, familiar in app trading and also support metatrader 5, very good and recommended for both beginner/learner and advanced trader. Overall good I have no complaint,... See more

Company replied

Rated 5 out of 5 stars

I'am a new real account user. My first deposit via BRILink was rejected, but the refund was processed clearly and the funds were returned safety. My next deposit was fast, and I've already tested the... See more

Company replied

Rated 5 out of 5 stars

I have been searching indonesia broker and finally i choose FINEX. I satisfied for the apps, especially for the economic calendar and the spread is small for me. There is a few small issues like sl... See more

Company replied

Rated 5 out of 5 stars

1. its legal in Indonesia 2. customer support is good 3. some people are annoyed because the withdraws are not as fast as other brokers, but I dont see a real problem because everything is legit

Company replied


Company details

  1. Finance Broker

About FINEX

Written by the company

Finex (PT Finex Bisnis Solusi Futures)

Didirikan pada tahun 2012, Finex dikenal sebagai broker yang andal dan tepercaya. Perusahaan ini fokus pada pelayanan pelanggan, edukasi, dan tanggung jawab sosial. Sebagai broker berlisensi dan teregulasi, Finex beroperasi secara legal dan menyediakan layanan broker kelas dunia yang transparan.

Apa yang membuat Finex istimewa?

  1. Pengalaman trading untuk trader dari semua level. Kondisi kompetitif meliputi deposit minimum hanya $10, spread mengambang mulai dari 0,5 pip, dan komisi tetap $1 per lot.
  2. Transaksi cepat dan biaya efektif, tanpa biaya tersembunyi.
  3. Instrumen trading: trader dapat memilih dari 78 aset populer dunia, termasuk forex, logam, energi, indeks, dan saham.
  4. Aplikasi Finex Trading yang kaya fitur memungkinkan trader mengakses pasar setiap saat dan di mana saja, memberikan pengalaman trading mobile yang mulus.
  5. Dukungan dan edukasi 24/7. Layanan pelanggan tersedia sepanjang waktu melalui LiveChat, WhatsApp, dan email. Finex juga mendukung trader dengan webinar, tutorial, dan konten edukasi lainnya.

Finex menawarkan pengalaman trading yang aman, efisien, dan teregulasi dengan baik bagi trader Indonesia. Dengan biaya rendah, proses cepat, dukungan edukasi yang kuat, serta rating pelanggan yang konsisten tinggi, Finex adalah pilihan tepat bagi trader pemula maupun berpengalaman yang mencari broker lokal tepercaya.

Buka Akun

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

842 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(842)

780 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Affordable with account cent

Affordable with account cent. Withdrawal fast. CS respond me fast when I have a problem. So far I enjoy trading with finex. When a bit slow just click refresh button the candle will on again.

22 January 2026
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Reply from FINEX

Thank you for your review. We’re pleased to hear that you find our cent account affordable, withdrawals fast, and our customer support responsive. Your experience and tips are greatly appreciated. We’re glad you’re enjoying trading with Finex and will continue to improve our services for a better trading experience.

Rated 5 out of 5 stars

Good and Fast respon

Good and Fast respon

22 January 2026
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Reply from FINEX

Thank you for your review. We’re glad to hear that you’re satisfied with our good and fast response. Your feedback motivates us to continue providing professional and reliable service.

Rated 5 out of 5 stars

Good job trimakasih

Good job trimakasih

22 January 2026
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Reply from FINEX

Terima kasih atas ulasannya. Kami senang mengetahui Anda memberikan penilaian positif. Semoga Finex terus memberikan layanan yang nyaman dan profesional. Jika membutuhkan bantuan, silakan hubungi kami melalui live chat.

Rated 3 out of 5 stars
FINEX logo

Reply from FINEX

Thank you for your feedback. We apologize for the inconvenience regarding the withdrawal processing time. Your input is important to us and will be taken into account as part of our ongoing service improvements. If you need assistance, please contact our support team via live chat.

Rated 1 out of 5 stars

The 14-day x 24-hour refund fund is the…

The 14-day x 24-hour refund fund is the longest refund of all brokers, for withdrawal the process is also very long

9 January 2026
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Reply from FINEX

Thank you for your feedback. We apologize for the inconvenience regarding the refund and withdrawal processing time. The procedure is applied in accordance with our internal policy and regulatory requirements. Your input is highly appreciated and will be used as an evaluation to improve our services. If you need further assistance, please contact our support team via live chat.

Rated 5 out of 5 stars

Great

Great
Very Well
I hope next update i want A signal XAUUSD up too date

21 January 2026
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Reply from FINEX

Thank you for your review. We’re glad to hear your positive feedback. Your suggestion regarding up-to-date XAUUSD signals is highly appreciated and will be shared with our development team for future improvements.

Rated 5 out of 5 stars

Perbaiki

WD nya kurang cepat

14 January 2026
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Reply from FINEX

Terima kasih atas ulasannya. Kami mohon maaf jika proses withdrawal dirasakan kurang cepat. Masukan Anda sangat kami hargai dan menjadi bahan evaluasi untuk peningkatan layanan. Jika masih terdapat kendala, silakan hubungi tim kami melalui live chat agar dapat segera kami bantu.

Rated 4 out of 5 stars

Good

Good and fast respone

21 January 2026
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Reply from FINEX

Thank you for your review. We’re glad to hear that you’re satisfied with our fast and helpful response. Your feedback encourages us to keep delivering professional support and service.

Rated 5 out of 5 stars

Stay fast respon 💪

14 January 2026
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Reply from FINEX

Terima kasih atas ulasannya. Kami senang mengetahui Anda memberikan penilaian positif. Semoga Finex terus memberikan layanan yang nyaman dan profesional. Jika membutuhkan bantuan, silakan hubungi kami melalui live chat.

Rated 5 out of 5 stars
FINEX logo

Reply from FINEX

Thank you for your review. We truly appreciate your kind words and trust in Finex. Your support motivates us to keep delivering reliable, professional, and high-quality trading services.

Rated 4 out of 5 stars

good

finex is good trading

7 October 2025
FINEX logo

Reply from FINEX

Thank you for your review. We’re glad to hear that you find Finex a good trading platform. Your support encourages us to keep improving our services and providing a professional trading experience.

Rated 5 out of 5 stars

Low spread and easy to withdraw and…

Low spread and easy to withdraw and deposit

20 January 2026
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Reply from FINEX

Thank you for your review. We’re pleased to hear that you appreciate our low spread and the ease of deposit and withdrawal. Your feedback motivates us to continue delivering reliable and professional trading services.

Rated 5 out of 5 stars

Fast respons

Fast respons

20 January 2026
FINEX logo

Reply from FINEX

Thank you for your review. We’re glad to hear that you appreciate our fast response. Your feedback motivates us to continue providing prompt and professional support.

Rated 5 out of 5 stars

Thanks finex

13 January 2026
FINEX logo

Reply from FINEX

Terima kasih atas ulasannya. Kami senang mengetahui Anda memberikan penilaian positif. Semoga Finex terus memberikan layanan yang nyaman dan profesional. Jika membutuhkan bantuan, silakan hubungi kami melalui live chat.

Rated 5 out of 5 stars

Spread love

Every dificulty you will find a good way. ❤️

10 January 2026
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Reply from FINEX

Thank you for your review. We appreciate your positive perspective. Finex is committed to continuously improving our services and supporting traders through challenges with reliable and professional solutions. If you need any assistance, our team is always ready to help.

Rated 5 out of 5 stars

Trust

Trust , faster

19 January 2026
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Reply from FINEX

Thank you for your feedback. We’re glad to hear that you find Finex trustworthy and fast. Your support motivates us to continue improving our services and provide an even better trading experience. If you need any assistance, our team is always ready to help via live chat or email at customer@finex.co.id.

Rated 1 out of 5 stars

Add balance or top up takes too long.

Add balance or top up takes too long.
Leverage is too low

19 January 2026
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Reply from FINEX

Thank you for your feedback. We apologize for the delay you experienced with adding balance. Our team is continuously working to improve system speed and performance. Regarding leverage, please feel free to contact our support via live chat or email at customer@finex.co.id for guidance and possible solutions tailored to your trading needs.

Rated 5 out of 5 stars

Good Broker

Good Broker, simple, easy deposit and widraw

12 January 2026
FINEX logo

Reply from FINEX

Thank you for your review. We’re glad to hear that you find Finex simple and easy for deposits and withdrawals. We will continue to provide a reliable and professional trading experience. For any assistance, please feel free to reach out to our live chat support.

Rated 5 out of 5 stars

Good

Good , i love finex

19 January 2026
FINEX logo

Reply from FINEX

Thank you for your review. We’re glad to hear that you love using Finex. We will continue to strive to provide a reliable and professional trading experience. If you need any assistance, please feel free to contact our live chat support.

Rated 5 out of 5 stars
FINEX logo

Reply from FINEX

Thank you for your review. We’re glad to hear that you find the application easy to use. We will continue to improve our services to provide a comfortable and reliable trading experience. If you need any assistance, please feel free to contact us through live chat or Customer Service.

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