Fido Reviews 3,122

So fido made me an offer and the agent said he would call back after November 11th because that's when my contract ended. No one called back. Than I called today and the best fido would offer was 15 dollars a month more than what the other agent offered. So now i will look at moving this number as well. Oh, I switched my main number that i had with fido for 20 years to telus in September because their offer was 38.00 a month less. A month later fido called and said they they would beat the telus price by 5.00. Too late!

But fido does tell me constantly that they value me as a customer.😂😂😂

HORRIBLE SERVICE. CANNOT TALK TO A HUMAN. NEED TO SET UP AN APPT. THEIR CALL ALWAYS GOES INTO VOICEMAIL.
WILL BE CHANGING CARRIERS.
WORST POSSIBLE SERVICE - OR SHOULD I SAY NO SERVICE.

November 19, 2025 – I find a ridiculous $0.30 “past due” from JULY on a 5-month $0 promotion bill. I never even activated the new SIM they sent! This tiny mistake could have wrecked my credit for months and I only just noticed.
Tried calling – impossible to reach a human. Finally get through after wasting half my afternoon, go through full verification, and the agent (heavy Indian accent, barely understandable) tells me he can’t fix $0.30 himself. He’ll “raise a ticket” AND I have to wait for a text, click a link, log in again and submit a request myself.
Are you kidding me?! For thirty cents THAT SHOULD NEVER HAVE BEEN CHARGED?! I begged him to just waive it – he kept repeating “sorry, this is policy” like a broken robot.
This is the most brain-dead, customer-hostile process I’ve ever seen. No other carrier makes you do extra homework for THEIR screw-up. Your frontline staff are powerless and half the time impossible to understand.
Fido, fix your stupid policies and hire people who can actually speak clear English and solve problems. I’m done – shopping for a new provider today. Worst customer service in Canada, hands down.

Fido customer support is officially the worst experience I’ve ever had with customer support. My husband and I wanted to get iPhones through changing our plans. That seemed successful at first based on what the app says. They changed the plan and then they called to say that his work permit ends in a year and a half instead of two years, so they won’t give him the phone. But the app showed that it was shipped. Then he called again customer support, and they said that the previous customer support rep was wrong, it was approved. After that I got a call, and they said basically the same to me, that my work permit ends sooner, so I can’t be financed. We called them again, at that point they said that my husband could get a phone but I couldn’t. We have THE SAME work permit dates and we ordered THE SAME PHONES. What’s going on? When we asked to change my plan back then, they told us to do that ourselves in the app. Great, super helpful! His phone hasn’t arrived yet btw, so I already don’t know what more to expect. If I could put a lower score than 1, I’d definitely do that! 1 is too much

Never again! Not alive agent. No support. Automated service directs you yo an appointment.
Slow and unstable speed.
Compared to 10 years, even 5 years ago Fifo went down significantly.
I feel sorry for myself that I have contract for 2 years.
1 year left
No- No-No

⁴Fido is a complete joke.Do not waste your money with them. Fifty percent of the phone calls if people try to make towards me.Don't actually ring on my phone.I've seen it firsthand when i'm standing with somebody and they try calling it. It's a big deal when you're waiting for doctors to call or hospitals. And then when you call fido, they say they'll call you back when they do they?Then, put you on, hold for twenty minutes.Well, they say they're gonna connect you to a customer service person.What was the point of calling back if they're just gonna put you on whole for twenty minutes. After paying up and i'm calling you back yet again.They don't know what to say.And they just sit there quiet.I've never seen such horrible customer service and such a horrible company to deal with. Fido is a complete waste of time and money last time.They suspended my service because I was on direct bill.And when they tried putting it through on their end, my credit card or whatever it was to pay the bill.It didn't go through apparently, so they canceled my service!!!!!! Then, when I finally get it back, they no longer given me the special rate that I had been getting lol scammers. Also, good luck trying to understand a single word Anyone says on the phone. Broken english is one thing, but whatever they're saying, you have no idea.It's a bunch of mumbling, and then they get absolutely quiet when you call them on their garbage

1 ) Online chat was stopped
2 ) You cannot speak to someone, You have to make an appointment for a call back. Which is several hours from the time you initially place the call
3) This is the 4th call I have made to Fido (have been a customer since 2011) and they do not understand the questions and my description of the problem.
I will most likely be cancelling Fido as my cell provider and going somewhere else.
Our call centers should be moved back to Canada.

Fido store that is on 8388 128 street I experienced the worst customer service ever. Their agent Ravneet Kaur literally shouted and harassed me at the store while I went to clear my doubts about my current plan. I don't know why she behaved that way but I was completely in shock. Please never go to that store.

Well, my account was just hacked. Got an email that my PIN was changed and I cant log in to my account. Stores are closed and only AI is answering the phone. Apparently a human will call me tomorrow. While all my information is in a hackers hands until then. Bravo on cost cutting! Choose a different company if youre looking for a provider.

Our Sales representative Shams did an excellent job, he was very knowledgeable, saved us a lot of money, and was very quick in the service delivery.

Rogers owns Fido.
Rogers is the reason Fido has turned to really bad service. Rogers wants Fido to be equally bad on service and then get those who have no clue turn to Rogers for service only to learn that Rogers is in fact WORSE.
FIDO was good until Rogers greed closed customer service and sent call backs - 4 days later - to somewhere they don't speak English well.

AI. For the help bot.. robot. Dumb and useless. Call them for help..nope get AI. Get hung up on. Get a call back..oh..wow..miracle.. oh!!. Their English is poor. Get hung up on.
Can't change your own plan on their terrible AP. The plans offered are all INCREASES to what I already have. I WANT LOWER options... GREEDY COMPANY. I don't use 3 gigs a month. Im stuck with 120. IF you reach a human.. Fido charges $20 for THEM to change your plan.. even IF they don't offer ANYTHING lower on their ap. Difficult to use the ap.
LATE BILL by a DAY?? $60 fee
Upgrade a cell.. ? Even if you're a current customer $80 hookup fee!!!.

Customer Support workers probably have a listening and speaking score of 1/10. I called recently to change my shipping address to 305. The person I was talking to had a thick accent and I barely understand what he was saying. He however said "305" correctly and I assumed he did it right. I reached out to Purolator earlier because the package is still not here. turns out the address was changed to room "350" not 305. This package has been out there for more than a week now. THIS IS NOT OKAY.

Recurrent Unjust Roaming Charges – Disappointing Experience

I’ve been a loyal Fido customer for quite some time, but unfortunately, I’ve encountered recurring issues with unjust roaming charges. Despite never using roaming services when I travel—relying solely on Wi-Fi and keeping my data off—I’ve still been charged for roaming multiple times. Each time I returned from a trip, I had to call customer service, and while they did refund the charges initially, my most recent claim was declined. This experience has been really frustrating and disappointing. I hope Fido can address this issue and improve their customer service moving forward.

0 customers service. Virtual assistant suck.

I need my phone! I called Customer service and "Jack" scheduled a callback for 1:00 pm Nov 7....no one called.....So I scheduled another callback for 7:00 pm Nov 7....no one called. Now have scheduled another call back for Nov 8 at 4:30. I just want my phone to work!!!!!

Since Rogers bought Fido, the service has become unacceptable. They now charge activation fees, the customer service is terrible, and the agents clearly aren’t properly trained before they start taking calls. I received what seemed like a good offer, but it was very poorly explained, and no one warned me about the additional fees. I’ve even had someone hang up on me after an unpleasant discussion. Very disappointing experience overall.

If I can rate Rogers and Fido a big 0 I would.
Best piece of advise I can give you… NEVER NEVER SIGN UP WITH THEM.

Not happy with customer service. Had to schedule an appt for the next day. Got the call back but such broken english that was VERY hard to understand. I wanted a lower plan as I am 76 yrs old & dont need tons of data. I asked about loyalty plan. Then when he was non stop talking, I cut in to say I do not understand what you mean. WAS THEN CUTOFF.

This virtual AI I customer care system is terrible. If you're in the pinch and you need to fix something right away, you now have to wait for someone to call you back. What's the point? This is awful and if you need to fix a technical problem we can't even get nobody right away. It just hangs up on you because there's no one available to help you like. I've been a fighter for years because it's a good company. The phone plans are amazing, but now with this I'm considering to switch my provider at this point.