Fido Reviews 3,122

I have problem in my phone line and canceling my subscription and I talked to one of your customers service in the phone. The 1st guy i talked to is fine and the conversation went well after he transferred me to an INDIAN GUY with THICK ACCENT the conversation took longer. I asked him to cancel it effectively and unlock my phone but he talk to me and chit chat i am in different country and the time difference in huge. I dont want to waste my time in his nonsense. YOUR CUSTOMER SERVICE SUCKS!!!! Please put someone who can understand and can talk clearly!!!!

SUCH AS BAD PROVIDER, NEVER AGAIN.

After many years of inexplicable fees slapped on my bills, unresponsive customer service... the killing blow was 30$ of "corrective roaming fees" 2 months after a trip abroad; where each day of roaming usage was duly paid in full. Oh and yes, I had to ask them to cancel 2 days of erroneous roaming billing in the states... when I traveled to Costa Rica. My days of hating Fido are now behind me.

Changing providers took 10 minutes, and now my bill is half of what it was.

Don't let the perception of high switching cost deter you from doing what's right.

The worst support service of any company I’ve ever come across in any industry. The only plausible explanation for a contact/support system this incompetent is that Fido actually no longer has any human employees and is now being run by a semi-sentient vacuum cleaner.

Only way to speak to a live agent is to schedule a call back and you are given options sometimes starting with the next day or later at certain times. Tried this once already and my agent was from overseas and did not have a clue about Fido billing and or roaming. Going to look at other companies, but will check out their customer service end first. Was fairly happy with Fido but this changes everything and I look at them completely different now. In a very negative way.

I have been with Fido since I got my first phone. Last year I called to complain about their high prices. I was given a new price of 29.99 for 20G. This was supposed to forever and unchanged. Jokes. It's been a challenging year for me and after hecking my bill I see it's now 37.50 a month. Call to complain what a joke. No humans had to make an appointment to speak to a person. When I couldn't remember my code he said he could no longer speak to me. Told him fine next time someone knocks with a better offer I will listen and hung up. I then hung up. He calls me back to tell me that if I go to a store with photo id and get my code he can help me. I gave him my opinion and hung up again. Disgusting company I want them to have 0 stars.

Fido sent me a certified pre-owned device that took a month and a half to get to me in the first place, because when I made my online order they said they had no record of it even with the confirmation email sitting in my inbox. So I ordered again over the phone and they charged me an $80 service fee for it that I had to later dispute. The phone arrived with a broken microphone. It took me 3 months, 2 in-store visits, 8 scheduled phone calls through their stupid automated system, and at least 8 hours of my time to get a hold of the right person to get it replaced. And who knows, as that is what they've told me, but it hasn't arrived in the mail yet. When I asked a manager as a 8 year loyal customer if they could do anything for me after providing me months of the worst customer service imaginable, they basically just said their system is complicated and they have lots of customer service agents in "training" and offered me nothing. Basically, they stated that I was still getting a better deal than getting a new phone independently. Now I'm stuck in a 2-year contract with them with this phone that for all I know may not even arrive. Absolutely horrendous.

The absolute worst phone company Ever! I changed to Rogers which is the same bs, same company. I paid my Fido cell bill online at my bank August 8 and realized I didn’t change the account number. So I tried to call Fido, good friggen luck getting a person. The recording would automatically recite my number, say hold please and hang up!!!! So I went to their store and got told they don’t handle reimbursements! So, I’m once again on hold just 3 weeks after I finally got ahold of a person that was supposed to give me a credit to my account…. BUT DIDN’T!!!! This since August 8th!!!! Don’t use Fido/Rogers. I’ll be going back to Virgin Mobility.

They do not deserve even half a star. The worst company. Very contemptible and stupid customer service. I asked for a phone and it was lost and did not reach me. When I asked for another one, they sent me the wrong phone. Now, every time I call, they tell me something different and no one solves my problem. Very annoying stupidity.

They dont care about your concern, they just cater you if you are upgrading or buying a new phone, Disgusting......

A real person is unreachable, only and Ai enhanced voice! A real person might call back on Friday? I will be canceling my service, if i can ever reach REAL person cancel it! GIANT corporations like ROGERS no longer care about customer services.
These corporations seem to forget that their business doesn't exist without the millions of Canadians paying for their service!

Horrible customer service!! Had to schedule 4 calls to discuss the same issue and no one was able to give a straight answer. I ordered a certified used device and have been waiting for over a month… every time I call the rep said it’s in the warehouse I should get it soon.. one week after another no feedback.. one rep said they can’t cancel my order because it’s in ware house, one rep said they can’t cancel my order now I need to wait for 2 days and hang up on me when I asked for his employee number.
I’m speechless of how incompetent the customer service team is and how horrible the customer service is.

14 year loyal customer no phone call I get ripping me out no one upgrade my phone plan they charge me $49 dollars giving me 20 MB data when you call 611 they say they will charge $20 if I need to talk custom service sick and Tire with this greedy company tomorrow going with other company

I waited 5 days for a call back and then they hung up on me.

Dear Fido Customer Service,

I am writing to express my frustration regarding repeated billing issues on my account. My plan is supposed to be $82 per month, yet I have been charged $166 multiple times.

Additionally, when I attempt to contact customer service, my calls go unanswered, and I am only met with an answering machine. No appointments or callbacks are provided, which adds to the difficulty of resolving these issues.

I am locked into a contract until next November, so I cannot cancel without incurring additional fees. I expect a prompt resolution to both the billing discrepancies and the lack of customer support.

Worst phone company ive ever been with... they will double or triple charge you awful absolutly awful service they are ultimatly operating like a scam! Do not join this company you will get screwed. Friends and i who have had joined have all had bad experiences.

Fido has THE WORST customer service. If I knew I had to schedule appointments days away to speak to someone I would never have switched from Rogers. Very frustrating and disappointing. Everything is automated. Do your homework before you switch. The overall experience with Fido is a disappointment.

There literally is no customer service provided unless you are willing to negotiate with an AI bot and schedule a call for days in advance, only to never receive a call. This should not be tolerated by telecommunication moderators.

They don't know what customer service is anymore. I've been with Fido for many years and customer service has been taken out back and shot. Now they have a robotic dog that is simply useless. I can only assume Rogers wants Fido to quietly die and force us all to be Rogers users.

I am utterly disgusted with the so called "customer service" that fido has. They treat their customers like garbage & are beyond rude & impossible to deal with. I tried for over 3 weeks to cancel my phone service. It was originally going to be temporary but after this I will NEVER use fido or Roger's again for any services. Its virtually impossible to cancel your own account on line with in itself is ridiculous enough but then you can't even get anyone through email or phone! Its all automated & the wait time for a scheduled call back is 5 days??! Unacceptable!! I had to physically drive into a location only to be given the same run around. When I FINALLY got someone on the phone after refusing to leave the store until my matter was handled, the guy on the phone argued above my repeated request to close my account....I had to repeat myself at least 15 times before he finally agreed to close my account. What a horrendous way to conduct business....2 thumbs down 👎👎

Very very poor customer service. Staff provided me with misleading information when I called to close my Fido account which led to Fido charging me over $200 in penalties after my account had closed. This was after I had rung twice and visited a branch in person to close my account and settle up my bill, and had been assured this had been done. Fido did not take accountability for the misleading information provided by staff were very unhelpful with resolving this. Fido also attempted multiple times to charge me roaming charges when I had not left the country. Fido do not care about their customers they only care about their customers’ money. I would highly recommend taking your business elsewhere to avoid shocking customer service.