Fido Reviews 3,122

Unfortunately, zero star is not available as rating. Fido has lost it. I am with them since they first came to Ottawa. On occasion they appreciated my loyalty. Now I feel they appreciate my stupidity of hoping they will improve. Constant increases of prices, placed on the last page of the bill. Availability to speak to an agent in days from the day you call. Terrible customer service that hinges on mockery. They should be ashamed by how they conduct their business in Canada. Whichever authority is responsible for how companies like Fido treats clients are sleeping at the wheel, while we pay trough the noses for a subpar service.

Customer Service is fine, it doesn't work, you can't get through and when you do get through, the machine turns on and no one calls back. If it's urgent, there's no way to connect to find out something or some emergency.

Anytime there’s an issue I have to wait 2-4 days to talk to a human being! Now they’re charging $20 per line to have a customer service rep change your plan over the phone! I changed my plan myself online a few days ago but requested an appointment to speak to a human being and she and I spoke about plans but she made no changes as there weren’t better offers than the one I had chosen online and my bill came today charging me $40 in addition to not only my new plans for 2 phones, but also full charges for the old plans for those phones. So $187 for 2 bring your own phone bills because their system is garbage! I’m not sure I’m staying with Fido after this. Having to wait half of a week to get something resolved and possibly being charged for that help is utterly disgusting.

I have been with Fido for over twenty years I called today for support they want to call me back you cannot talk to them I guess it’s time for me to look for a new provider not happy with them Fido called me back at 4 30 I told the agent I wasn’t happy told him I can’t leave a message that Fido would call me back he said that Fido don’t call back that o had to talk to a technician I said if you don’t do call back why are you calling me he said how can I help you I said don’t you listen to what I said to you he ignored what I said to him and I just hung up. The phone fighter was good until they joined with Rogers and now I’m online looking to find another cell phone provider. This is totally ridiculous. Fido shame on you.

I had a terrible experience with Fido. The website was confusing and hard to navigate, making it difficult to find basic information. Customer service was unhelpful and frustrating, with long wait times and vague responses. Overall, poor service and a frustrating experience. I’ll be switching to a different provider.

Fido has gone down the toilet fast, you can thank Rogers for that. Ever since Rogers bought them out they have become greedy to their loyal customers, and now they're just going to lose a lot of customers. On top of that, their customer service is a complete joke now, they have an AI doing all the human work and you can't even speak to someone now, but let's raise your bill $5 every year to help pay for the AI you have to speak to, what a joke. Fido used to be so good but no more, good job Rogers screwing it up.

I never thought it would happen to FIDO, meaning horrible customer service...unable to reach live assistance, having to wait days to speak to someone. Managers have no authorization to negotiate. Manager (Wayne) was unable to tell me why 2 increases within the last 2 months & no sorry to hear you are planning on leave us. What a shock that customer service went from a 10 to a 1 within such a short time!!

Hello,

I am extremely disappointed with the customer service I recently received. My daughter has a 100-minute outgoing call limit, and we were charged for going over that limit. I contacted Fido and spoke with a manager named Matthew, and we were on the phone for over two hours.

During that call, he gave me a reference number, offered to change my plan, and said he could provide a $50–$80 reimbursement if I switched to the new plan. I told him I would think about it and call back. I specifically asked him to make sure he added detailed notes so that I would not need to repeat everything.

A few days later, I called back—only to discover that no notes were added. I ended up spending another three hours on the phone. The second manager I spoke with told me they could only reimburse $20, completely ignoring what was previously offered.

As a customer of over 20 years with five lines under Rogers/Fido, this is unacceptable. I was also told that “all calls are recorded,” yet they were unable to review the previous conversation with Matthew.

I am requesting the following:

Honor the original reimbursement offer of $50–$80 as discussed with Manager Matthew.

Correct the account notes and ensure proper documentation moving forward.

Provide clarification on why the previous manager’s commitment was not honored and why call recordings cannot be accessed.

I expect a prompt resolution, considering the amount of time I have already spent trying to resolve this issue.

Thank you.

One star feels generous. Customer service is terrible—I had to wait over two days for a call back on a technical issue that needed urgent attention. The network coverage is consistently poor for both data and mobile. I regret switching to FIDO.

WITH FIDO, YOU CAN’T EVEN TALK TO A REAL PERSON. THAT VIRTUAL ASSISTANT IS SUCK !!! YOU ARE VERY LIMITED TO WHAT YOU WANT TO GET DONE. THE COMPANY JUST CHARGE YOU WITH HIDDEN CHARGES AND KEPT BILLING YOU MONTHS IN ADVANCE. I WILL CHANGE MY COMPANY TO EITHER BELL OR TELUS.

I’ve had a very frustrating experience with Fido’s customer service. I called once and they called me back, but things got worse afterwards. Their automated phone system is unbelievable — after my second call, it blocked me completely. When I tried to follow the instructions (for example, pressing 2 for account problems), I kept getting the same message: “Due to a technical problem, we cannot connect you to an agent right now.”

No matter what option I chose, I couldn’t reach a human agent. The system just kept looping and refusing to connect me. For a company of this size, this level of customer support is extremely disappointing.

I hope they fix their phone system, because customers deserve better access to support.

Was using Fido for almost 2 years, not knowing any better, the coverage is terrible - everywhere, constantly not getting reception in places my friends could.

One day, after a month trip to Asia, I come back home to realising they had charged me almost $90 for roaming while I was overseas. I did my best to disable roaming, and whatever I could in the app. Still, I received an occasional “You have roaming! You can use it at a rate of $18 a day” SMS a few times during my trip. I decided to pay no mind to it because I had all my settings turned off for roaming. I used a SIM card for my entire trip from a different provider so I had no business using their expensive data.

Today I went to this Fido store and explained my situation to the customer service representative, only for him to respond in a very outwardly aggressive tone. I walked out the store and straight to Bell and was greeted by a pleasant group of workers who explained to me all the plans.

I subscribed to the highest tier international data plan available so I don’t have to deal with this nonsense anymore. Even so, it is still cheaper than what Fido was trying to charge me for roaming monthly. I simply don’t like getting unexpected charges and would rather pay for good service.

If you’re thinking of using Fido, don’t think about what you are getting for the discounted prices. Think about what you are not getting. That’s how they are providing Roger service at a discount.

5G+ on Bell was the difference between a 180mbps and 900mbps immediately after on my Ookla Speedtest.

FIDO will try to scam you and take extra money any way they can. Avoid them!

I would have left zero stars but one star was the minimum allowed.
Fido has reasonable prices but zero customer service.
It is all virtual assistants who made me make an appointment to speak to a live agent the next day.
I waited for the appointed time and the call went directly to my voicemail. Phone never rang. Didn’t even show up that they had called at all. Just a missed message.
Horrible customer service.
If you care about your blood pressure, pay more for a phone plan elsewhere.

Rogers tech support is absolutely brutal.

I have now been on hold for a second day in a row awaiting tech supports. Its 57 minutes and counting now.

Yesterday same story, they cannot answer because they are too busy so its not possible and will answer when possible.

Exactly what does possible and impossible have to do with anything? This has to have be one of the most useless and frustrating experiences ever so I WOULD NEVER CALL A ROGERS TOLL FREE NUMBER FOR SUPPORT. Its now been 45 minutes waiting be with you as soon as possible please continue to hold to keep your place in line yeah 45 minutes unbelievable terrible terrible wasted minutes. wasted minutes

Next time my bill is due i will respond by saying that my line is extremely busy at present therefore its not possible so please wait in line while I deal with other collectors and then I'll be with you as soon as its possible.

no thank you,

Michael Falconi
(416)999-6692

Don't be in business and save everyone aggravation. I signed up for a new plan for my wife and I what I was told was 25.00 a month and for the first four months an additional 20.00 per month to cover the 80.00 connection fee. My calculation that adds up to 90.00 plus taxes. Just got my first bill 268.00 they are nuts

terrible service

i am a regular client of fido since years and i was happy with it, but recently i got extra charge based on customer service wrong info which is so disappointing and thinking to change my provider

Horrendous.. stay away!!
No live people to talk to.
Plans only go up!!
Omg it's BAD..

Absolutely poor service.
Absolutely poor service. They either handed me the bill or asked me to change it. I had already paid, yet they are charging me again. I don't understand why this company is so cheap.
Absolutely mediocre service - or rather, no service at all.