Fetchapet  Reviews 

Rachel & Fetchapet were excellent from start to finish.
Very clear with all instructions, guiding me through all the necessary vaccinations, tests etc prior to transporting my beloved dog Bert from London to Sydney.
Kept me fully informed during transportation with regular messages and photos, which was very reassuring with what would have otherwise been a very worrying time.
Bert looked very at ease with Rachel, so is clearly a natural with dogs / pets.
Thank you again Fetchapet. Five stars + from me

Fetchapet have been amazing in relocating our two cats from the UK to the US. We used them for 5 days in the cattery and then flights and they kept contact throughout. We received multiple photos and videos to show how they were doing and always replied quickly. They gave the girls lots of fuss and reassurance. We cannot thank them enough.

Dog was received safe and well, and on schedule.
Pick up by Nick was very good, she got on well with him and was happy to travel.

Rachel and Fetchapet team were amazing. They were very clear with instructions throughout the whole process and Rachel was very helpful. She always answered my questions patiently and it put my mind completely at ease. She sent me update on how my fur babies were doing before the flight and during transit with photos just so I knew they were well taken care. I couldn't recommend enough for the team. My fur babies are now very happy and settling well in Oz. Thank you so much.

HIGHLY RECOMMENDED!!! Moving the family pets (Rosie/labrador and Dobby/cat) from the UK to the USA was the most stressful thing I have ever done. There are so many unknowns and uncertainties, on top of an already stressful moving process. Sally and the team were patient and willing to answer my 1000 questions and reassured me throughout the entire process, which I found refreshing. We met Nick outside of Heathrow airport and went on a nice walk together with Rosie, where he again answered many more of my questions, further reassuring me about the process. They provided step-by-step instructions which made it feel less overwhelming and in the end, we were all reunited successfully on the otherside without any complications! Everyone was absolutely lovely and you could tell there was a genuine care for the animals, which I appreciated! I can't thank you all enough! 🥰

Sally was amazing
Got our dog a travel permit and on a plane within 24 hours when everyone told me it would take weeks
Absolute superstar and such amazing service from start to finish
Cannot recommend them highly enough
Worth every penny

Moving countries is stressful, moving your pets to another country is even more stressful but what an amazing team at fetchapet. You couldn't ask for a nicer, caring, genuine and understanding team. I dealt with Emma, Rachel, Sally and Nick and every step of the way felt reassured by every one of them. They genuinely love what they do and do it because of their love for animals. Thank you from all of our family to all of you for being so amazing.

Sending your pet overseas is a challenging undertaking( especially as this was New Zealand with a lot of detailed requirements)Right from the start they were very helpful and responsive. They kept me informed every step of the way, which gave me a real peace of mind and everything worked as planned, with no issues .Even with the world war issues and travel challenges, they handled this seamlessly. I would highly recommend this company and their amazing team

Sally, Rachel, Emma and Nick were fantastic to deal with as part of the complicated and involved process to ship our two darling cats over to Australia. The turmoil in the Middle East threw a whole spanner into the process the day before they were due to leave. We were so lucky Fetchapet had existing contacts to ship via the US. Whilst the delay and extra cost was not welcome (at no fault from Fetchpet) we are very grateful to the team to be able to regear, rebook and ship our pets via Dallas, whilst handling our stressed calls with poise and calm. As we had to be in Australia before our pets could travel, managing this across timezones added an extra layer of difficulty that Fetchapet proved experienced in managing. I can not recommend the team highly enough.

Thank you fetchapet for all your help transporting my dog to Barbados, there were no issues whatsoever, it went very smoothly which was not what I envisaged considering my dog's temperament. Communication was great, staff are very friendly and happy to answer any questions, I highly recommend this company to ship your pet overseas

Fetchapet was great since the first contact! Sally was really welcoming and explained all the details. We felt safe when Nick came to pick our dog up, and since that moment we could feel how caring the whole team is and that our dog would be in good hands. We left the country first, and everyday we had updates on how our dog was, which was really reassuring, always posting lovely walkings and play time with him. He arrived safe and sound, and settle in his new home on the same day. I could not recommend enough this team! Thank you to you all!

Very smooth process from start to finish, would highly recommend the FetchaPet team. They are professional, kind, and understand how much your pets mean to you. Having the team handle the move for my cats (UK to Canada) made the whole process so much less stressful. Thank you so much, everyone!

I was worried about getting my doggy to NZ during a time where flights via Dubai were being cancelled left right and centre. Sally, Rachel and her team were wonderful and came up with solutions to bring my dog Sunshine over from the UK to New Zealand safely.

They’ve also got a great, very clean facility for dogs in the UK- you can tell that they take pride in their work and they love animals.

Thanks guys for making this so much smoother! Highly recommend.

I could not be more appreciative or grateful for the team at Fetchapet.

We are so glad we went with Fetchapet! We received so many questionable quotes from other companies where we felt they cared more about squeezing out funds than the transport. When we contacted Fetchapet everything was straight forward no hidden costs and actual care about our cat. She flew from uk to USA without any issues. We received constant photo updates and the pick up on the US side was also smooth. Thank you so much for your service highly recommended!!!!

Fetchapet has been reassuring from the beginning and clearly the team loves and cares about all animals. My cat has successfully made her way to Hong Kong and despite being a brachycephalic breed, the team has provided a lot of guidance and explanation (including the BOAS assessments). Thank you Emma, Sally and Nick (who sent us updates on the DEFRA vet visit, how my cat is doing, check ins and established a rapport with her very quickly) - my kitty cat is very happy and started eating within half an hour on arrival to her new home :)

We had an amazing experience with Fetchapet when they helped move our two dachshunds, Archie and Billy, from the UK to Calgary.

From start to finish, the whole process was incredibly well managed. Their communication was excellent — they kept us updated every step of the way and were always quick to answer any questions we had. Moving pets internationally can be stressful, but they made it feel straightforward and well organised.

What we appreciated most was the regular updates and photos they sent throughout the journey. Seeing Archie and Billy safe and comfortable gave us so much reassurance while they were travelling.

The service was also great value compared to other companies we looked at, especially considering the level of care and communication we received.

We’re so grateful to the Fetchapet team for getting Archie and Billy to Calgary safely. We would absolutely recommend them to anyone needing to move their pets internationally.

I highly recommend to go with Fetch a Pet if you're thinking of exporting your pet! They helped me relocate my 2 kitties to Australia from the UK and the process was very smooth. They were always available to answer any questions I had and helped with any documentation, especially Sally, who was the agent I was closely working with throughout the process. I had very pleasant experiences meeting both Rachel and Nick in person, and Emma is also very pleasant to speak with. All the staff clearly care about what they work for and it shows in their customer service. They understood all the worries and reservations I had about my very elderly cats travelling overseas, and even did their best to accommodate what would work out best for my cats, due to their old age. My cats have now arrived safely in Australia and I'm just so thankful that I worked with Fetch a pet to relocate my fur babies.

Really good experience in what feels like a very complicated process. Relocating 2 dogs to UAE. Lovely company. My daughter used them for her three cats as well