FernGas Ltd Central Heating Specialists Reviews 27

In April 2022 I had a full replacement heating system to include new boiler and copper pipes in my 1920’s house. Competitive quote from Matthew who was very knowledgeable in helping me decide best heating system for my property. 3 months down the line, all working as it should with no problems. Would highly recommend. Great team of guys all highly experienced in their field and good customer service on the administrative side being able to speak to a person and not a machine in a call centre.

5*for Safety Efficiency and Customer Service as always Thank you

I asked Matthew from Ferngas for a quotation on a replacement boiler. He duly obliged but said to wait, even though he knew we needed said boiler as he believed he could get funds from the government initiative. this proved false but nonetheless we carried on.
What was described and priced as a 2 man job over 3 days was actually a 1 man for 3 days and 1 for half a day. The workmanship was shoddy at best. i was left with a new nest system that i had to ask the controller to be tidied up, had exposed areas around the control panel looking very bad. i then had to clean the floor area and furnishings underneath that casually had filler scattered on them. why not just move a them?
this though was minor when you consider the rest it only gets worse.
i was left with radiators that did not work, with a pipe that failed, because they had not secured it in any way, and consequently leaked everywhere. The area was left in a shabby state with dirt and waste material discarded behind closed doors. The flue is lop sided, the roofer used ladders and walked across the roof, potentially damaging tiles and battens; with no safety protocol.
i am at a loss as to how you can drain and then flush a system without checking and opening all valves.
when asked to repair the leak I arrange a time for the engineer. He failed to show at the agreed time and i was told to take time off work for them to try and attend again. Customer service surely involves fixing your own mistakes at the customers convenience.
Because i complained about the lack of support they are now refusing to support, which is itself ironic.

FernGas fitted our new boiler on Christmas week. Their engineer Peter, together with apprentice Bradley, did an excellent job. Both very nice chaps, courteous, polite, nothing too much trouble. Would highly recommend. Thank you.

Great service. Highly recommendeded.

All good, all as should be

Polite, friendly and courteous. On time, on budget. Tidy repipe job, admired by British gas!
No problems, no complaints. Would use them again and definitely recommend them.

Very prompt in getting a quotation and carry in out the works
A very good standard.

Everything went smoothly and on time. All packaging and rubbish removed. I couldn’t have asked for more.

Very professional and helpful local Business . Came out promptly and was able to fit the boiler within a few days as my old one had been condemed.
Very happy with the new boiler .
Highly recommend.

Good service very clean and tidy engineers,feel that explanation to me on the workings of boiler and timer/thermostat very rushed as engineers leaving as I came home,was told instruction book in kitchen alternatively contact office

Excellent service, our new boiler was fitted with minimal fuss and disturbance.

Very happy with the work completed on our new CH installation. Which was completed efficiently and to a high standard.

We purchased our boiler from FernGas some years ago.
They send us a reminder when the service date is due and after a phone call by us they come and service the boiler at a time and date to suit us.
They are always on time and do a very good job.
They have also replaced a radiator in our bathroom for us which was a trouble free experience.
We would have no problem in recommending their sales or service departments.

Very professional no problems excellent service

Great workmanship ,excellent choice of boiler for us. Respectful of our home .

After obtaining x3 quotes (requested 4 but one person didn’t come back to us) for a new boiling/heating system FernGas came out very competitive (similar pricing). The service was the thing that swayed us to use FernGas as Mattthew who came out to us was the ONLY person to take the time and look around the house and fully explain the works and what it would involve. 5* customer service, highly recommended!

Good service and easy to contact.
They are not cheap but are always there when I call and have not let me down in over 6 years.

Installation of replacement Worcester Bosch gas boiler and two new, single radiators on the stage, for background heat.
Excellent service, the quality of workmanship was noticed and is highly commended. Much impressed.
Ann Abernethie
Verwood Memorial Hall

emorial Hall