As soon as I reported the lost items they contacted the airport where I rented the car and then found the items and sent me emails which were helpful!!!!! Thank you so much for the great serve from... See more
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A terrible fake service, forced upon me by Hindsgavl Castle Hotel in Denmark, after I left my computer charger back at my room. Faundit DOUBLED the original shipping fee (UPS) by charging me with an... See more
Company replied
Exceeded my expectation Thanks for the very professional and fast handling. The collaboration with Scandic is impressive. We regularly stay in different hotels around the world and it has happene... See more
Company replied
Had an amazing experience in the first place with these guys at the airport. Lovely brand new X5 with 11 miles on the clock. Flew back to the UK and realised I had left my credit card wallet in... See more
Company replied
Company details
Information provided by various external sources
Making sure that lost items are returned to the owners fast and easy
Contact info
Nørre Allé 70A, 1., 8000, Aarhus C, Denmark
- hi@faundit.com
- faundit.com
4.4
Excellent
149 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unprofessionally poor packaging
Unprofessionally poor packaging. The poster sent was simply wrapped in soft paper, and not in a cardboard roll. Hence it was damaged during the transport in multiple ways that cannot be repaired. The poster cannot be displayed in this way, and hence the effort was completely fruitless. I had to re-order the poster from the Louisiana museum shop, and can just hope that they use a more professional packing material than Faundit. Very bad customer experience.
31 May 2022
Unprompted review
Reply from Faundit
Hi Stefan,
We are so sorry to hear your poster was damaged in transit. We provide our partners with appropriate packaging materials to make sure this does not happen. Furthermore, we offer insurances to further protect your shipment.
Please reach out to me on: stan@faundit.com, so I can look into this shipment.
Greetings,
Stan @ Faundit
Reply from Faundit
Hi Nagai,
We are glad we could return your valuable pencase, in our experience it is often the emotionally valuable items that are the worst to lose. It is our mission to make sure an item does not need to stay lost!
Greetings,
Stan @ Faundit
Reply from Faundit
Hi Christian,
Great to hear our service allowed you to receive your wallet promptly and safely.
Thank you for sharing your experience.
Greetings,
Stan @ Faundit
Great service at the hotel
Great service at the hotel, in the mornings at the breakfast buffet I would ask to have my sausages and bacon to cooked a little more and it was never an issue for them. We stay for 2 nights as we went to see Manchester Utd play for my sons birthday day and he had a Man Utd teddy bear which he forgot at the hotel in our room. Spoke to Shannon who was amazing, helped find it and return it to our home address, thank you again Shannon you and the team demonstrate there are people who know what good customer service is and made my son very happy.
12 May 2022
Unprompted review
Reply from Faundit
Hi Sukh Rai,
Thank you so much for sharing your experience with us here. We are glad to hear that your experience with our partner hotel was excellent, and will inform them of your compliments!
We experience that often it is the items with sentimental value that are the most important to get back!
Greetings,
Stan @ Faundit
Really fast and friendly!
I forgot my leather trousers in my hotel room. It was very nice of the staff to notify me and send the trousers to my home address. I came home on Sunday and my trousers came on Tuesday. That was fast. I even got a handwritten note and chocolates. Thanks a lot! I am very glad.
3 May 2022
Unprompted review
Reply from Faundit
Hi Margit,
Great to hear the hotel could take care of you even after you checked out.
Thank you for sharing your experience with us here.
Greetings,
Stan @ Faundit
Confusing emails
The packaging material was from DLS, but I received no less than 6 emails from UPS, some of which reported that the package was lost :( Finally, the package was not delivered to my door, although I was at home all day Monday, so I had to go pick it up Tuesday. Very bad service from the transport company !!!
27 April 2022
Unprompted review
Reply from Faundit
Hi Lene,
We regret that you had to pick up the package yourself, allow me to explain our process better.
Both us and our delivery partner work hard to deliver items safely to you in person. If this is not possible, we try to reach out through email or phone, to arrange a different time or place for delivery.
In this case, UPS chose to deliver the item to an access point close to your address as the package could not be safely delivered and ups did not receive other instructions for delivery.
We hope to be able to deliver your lost items even easier next time!
Greetings,
Stan @ Faundit
It’s a simple and comfortable hotel in…
It’s a simple and comfortable hotel in a good location. Staff is nice and helpful. We forgot some personal belongings in our room, the hotel sent it to us promptly and without problems.
23 April 2022
Unprompted review
Reply from Faundit
Hi Kristina,
Thank you for sharing how easy it can be to get items back, feel free to reach out if you would forget an item in another hotel!
Greetings,
Stan @ Faundit
Disgraceful Treatment of My Property
I left my winter coat in the hotel room I was in at the Clarion Hotel Amaranten in Stockholm, Sweden. They charged me $104 to have it shipped and they shoved it into a small box basically ruining the coat.
22 April 2022
Unprompted review
Reply from Faundit
Dear Joe,
First of all, we regret what happened to your coat, we provide optional packaging materials to our partners to avoid these situations. We do everything we can to ensure your lost items items are returned safely back to you.
Unfortunately we don't handle the items ourselves, and therefore have no power in these cases.
We do offer insurance which help make sure delicate items like these are secured. Please reach out to us next time you forget something delicate, so we can make sure your special instructions are communicated.
Greetings,
Stan @ Faundit
Quick and efficient service.
13 April 2022
Unprompted review
Reply from Faundit
Hi Hulda,
Thank you for sharing your experience.*
Have a great day,
Greetings,
Stan @ Faundit
Expensive and complicated
11 April 2022
Unprompted review
Reply from Faundit
Dear Pat,
We are continuously improving our platform, to make it convenient and easy to us. We welcome any feedback and would love to hear why you believe it was complicated or expensive for you to use our service.
Feel free to contact me on: Stan@Faundit.com
Greetings,
Stan @ Faundit
Thank you
Thank you. After accidentally leaving my reading glasses in the lounge of a Copenhagen hotel after checking out I had them returned to me in three days later in Norway. Great service.
7 April 2022
Unprompted review
Reply from Faundit
Hi Philip,
Great to hear your reading glasses were returned quickly and safely. Thank you for sharing your experience with us.
Greetings,
Stan @ Faundit
Great service but very expensive
Great service but very expensive. 40GBP for a small package to be delivered. It was very easy to use.
4 April 2022
Unprompted review
Reply from Faundit
Hi Jade,
Thank you for sharing your experience with us.
We try our best to provide the cheapest shipping options for each destination. We will keep working on optimising our proces.
Greetings,
Stan @ Faundit
Reply from Faundit
Hi Wolfgang,
Thanks a lot for sharing your experience.
Greetings,
Stan @ Faundit
Very HAPPY Customer!
Absolute top service, extremely helpful and totally on the customers side!
No whatsoever complains and will most certainly use Faundit again in the future!
Highly recommend, only wish there were more companies like this one!
25 March 2022
Unprompted review
Reply from Faundit
Hi Kristina,
Thank you so much for your excited review of our service.
We hope to be able to help you out again in the future.
Greetings,
Stan @ Faundit
We forgot taking our keys and purse out…
We forgot taking our keys and purse out of our hotel room and we’re called by the hotel. Great service was provided returning the parts to our home address.
16 March 2022
Unprompted review
Reply from Faundit
Hi Rob,
Thank you for sharing your experience with us. We are glad to be ambassadors of the pro-active approach to Lost and Found!
Greetings,
Stan @ Faundit
Exceeded my expectation
Exceeded my expectation
Thanks for the very professional and fast handling. The collaboration with Scandic is impressive. We regularly stay in different hotels around the world and it has happened a few times that we forgot something in the hotel room. But it has always been us who have first called for what we have forgotten and then got the hotel to send the prile or the clothes. Now it was quite the opposite Scandic contacted us and took the initiative in sending the forgotten.
WORLD CLASS, BIG THANK YOU !!!
Have a nice day.
Mette and Kjellåke
11 March 2022
Unprompted review
Reply from Faundit
Hi Mette and Kjellåke,
Thank you so much for taking the time to share your experience in detail. We truly believe lost and found can be so much better when there is a good process in place. We facilitate this process, but without the great staff in our partner hotels it would not be the same!
Greetings,
Stan @ Faundit
Quick and easy!
It was quick and easy, and the item seems to have arrived in good working order.
25 February 2022
Unprompted review
Reply from Faundit
Hi Jennifer,
Thank you for sharing your experience with us.
Greetings,
Stan @ Faundit
Good customer care
I forgot a white shirt at my stay in a hotel and was quickly contacted by Faundit with solutions to how to get the shirt back. I accepted delivery to my house, even though it took a few days longer than expected Faundit contacted me and the delivery agent (UPS), as UPS failed delivery a few times without proper communication. Faundit finds solutions and it was a pleasure being in contact with Faundit.
31 January 2022
Unprompted review
Reply from Faundit
Hi Nikolai,
Thank you for sharing your experience with us.
We try our best to help the receiver and shipper of the items coordinate as well as possible! Ofcourse security and speed are our main concerns.
Greetings,
Stan @ Faundit
Great handling off my belongings
Great handling off my belongings. They came home safely and quick by DHL. The hotel did a great job and good service!
14 October 2021
Unprompted review
Reply from Faundit
Hi Elisabeth,
Thank you for the recognition of our service!
Greetings,
Stan @ Faundit
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