Absolutely love our local high street store! The team are always cheerful, friendly and helpful! Great range of unusual clothes which fit well and make me feel special! Always get lots of complim... See more
Company replied
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See what reviewers are saying
Delivery great, direct to local store, staff at St Neots store are lovely. Unfortunately none of the items I ordered fit or looked good, the tops were too short and dress too large. I returned items t... See more
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The store and customer service staff were very apologetic and helpful regarding my delivery. It was due, delayed, sent to the wrong store then lost completely. Lots of emails re delivery but no sign o... See more
Company replied
My order was delivered to my local shop in st neots. I was informed by email to say that the item was delayed for a few days but the same day l had another e mail to say item was now at the shop . St... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
45 Market Square, PE19 2AR, St�Neots, Cambridgeshire, United Kingdom
- 01480 476162
4.9
Excellent
145 reviews
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This company invites their customers to review, whether positive or negative
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Excellent customer service from the…
Excellent customer service from the friendly, helpful and extremely knowledgeable Magda.
14 March 2023
Unprompted review
Reply from FatFace - ST NEOTS
Hi Sandra, thanks for taking the time to get in touch, and for your lovely feedback. I'll be sure to pass your comments on! All the best, LB
Always tempted !!
Difficult choosing as selection of clothing & accessories are all so tempting
A little on the pricey side but cannot resist buying
Staff are so friendly at St Neots store makes it all more pleasurable
14 December 2022
Unprompted review
Reply from FatFace - ST NEOTS
Good afternoon, Lynne
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our St. Neots store.
Take care, JB
Emma and team at St Neots are very…
Emma and team at St Neots are very kind, welcoming and just lovely and helpful, they are a credit to yourselves.
6 December 2022
Reply from FatFace - ST NEOTS
Good afternoon, Michelle
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our St. Neots store.
Take care, JB
Staff at St Neots branch are fantastic
Staff at St Neots branch are fantastic! Went into store to find something that I saw online in the sale, unfortunately they didn’t have it. However, Janet and her colleague Kayleigh went above and beyond to help my husband and I to find colours and styles that were perfect. Massive thanks to them both to help us come away with a bargain wardrobe for our next holiday.
24 October 2022
Unprompted review
Reply from FatFace - ST NEOTS
Hi Heather, thank you so much for leaving us your 5 star review, we really do appreciate it! I will make sure that Janet and Kayleigh know how much you and your husband enjoyed their service. Thank you, SC
Very helpful and friendly staff
5 September 2022
Reply from FatFace - ST NEOTS
Hi Brenda, thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Negative phone turned positive by shop visit…
Having ordered online and receiving my order within 3 days which was lovely. When inspect one of the items had a hole in it. Rang to find what could be done. Found that answer was not very satisfactory and not very helpful especially as the product had not been inspected before packing.
So on reading on website that I could return to a shop I proceed to St Neots where the staff were very helpful and found the exact item and exchange was made.
The staff on the phone could be more helpful and the suggestion to return the fault item to a local shop would have been a better solution. Make negative experience in to a more positive.
21 July 2022
Reply from FatFace - ST NEOTS
Hello Claire
Thank you for taking to the time to leave us a review.
I am sorry to read there was an issue with one of the items and that a satisfactory resolution was not offered when you contact with us. I have passed your feedback on with regards to this.
It's great to hear St Neots store managed to resolve this for you and turned your shopping experience into a positive one.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm and we can assist you further.
Have a lovely day ! TG
Best service I've ever received
21 July 2022
Reply from FatFace - ST NEOTS
Good afternoon Zoe,
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received in our St Neots Store. We hope you enjoy your new purchase.
Have a great day!
Take care, EG
Fat face st. Neots cambs
Love this store staff are very friendly and helpful. I could spend a fortune
3 June 2022
Reply from FatFace - ST NEOTS
Good afternoon Tina!
I am so happy to read what a positive experience you had in the store. I will be sure to pass this on to the wonderful team in the St Neots store.
I hope you have a wonderful day! DW :)
Reply from FatFace - ST NEOTS
Hi there, thank you for your review on the team at St Neots - this is wonderful to hear and your comments will be passed onto the team. Take care, LE
Reply from FatFace - ST NEOTS
Hi Tim
Really pleased to hear everything went well with this. Thank you for rating us so highly. I hope you have great day. MJ
Staff at St Neots are very friendly and…
Staff at St Neots are very friendly and helpful
15 March 2022
Reply from FatFace - ST NEOTS
Hello Janet,
Thank you for your 5* review.
It's great that you have had a positive experience whilst shopping in our St Neots store.
Have a great day!
Take care, CT
Quick and easy to deal with.
12 March 2022
Reply from FatFace - ST NEOTS
Hi Sue
So pleased you had a pleasant online shopping experience with us. Thank you for rating as 5 stars. Enjoy your day. MJ
Best shop going!
I have been ordering from FatFace for over a year now and I love it! There's so much to choose from, it's got a diverse range of classic Bretons and jeans as well as all sorts of dresses and jumpers. Honestly, if ever I need anything, I look on FF first to see if they have it.
The prices are on the higher side, but the quality and fit is fantastic - I find getting clothes the right size hard (it's always either too tight or too big and baggy), but FF tends to be pretty accurate. I never have to grumble about the quality, unlike some high street shops that I used to go to.
21 February 2022
Reply from FatFace - ST NEOTS
Hi Hanna, It is lovely to read that you are such a loyal customer and that we are your go to store for anything. Have a great rest of your day, Take care, LM
Great quick service and usual high…
Great quick service and usual high quality product
3 February 2022
Reply from FatFace - ST NEOTS
Hiya, Thank you so much for our 5 star review. Have a great day. LM
Excellent
Excellent, staff couldn’t have been more helpful.
Will definitely shop there again
15 December 2021
Unprompted review
Reply from FatFace - ST NEOTS
Good afternoon Barbara,
Thank you so much for your review, this is exactly what we love to hear from our wonderful customers!
Have a lovely day! -CA
help in time of need
I was struggling to try on some boots as I have an injured thumb and the assistant could not have been more helpful, pulling them on/off etc..The boots were great and I purchased them.
27 November 2021
Unprompted review
Reply from FatFace - ST NEOTS
Hi Gillian, Thank you for leaving us your 5 star review. I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you! - ES
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